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  1. #1
    Old, Slow and now FAT! :)
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    Shame on you LBS

    Now I'm all for supporting your LBS but sometimes they just don't help the cause.

    I was just finishing a bike build and found that I did not have enough cable housing to get a full run to the rear.

    I went down to my LBS to get some housing. They wanted to know how much. I don't know so I say 8 ft to be on the safe side.

    Bill came to a little over $24. What? Oh it's $3 per foot. You have to be ****ting me! Later I found out it was not even the Shimano SIS I wanted but rather Jagwire.

    I put up with this extortion because I needed the housing today. However at home I found I could get 10m (33ft) of Shimano XTR housing, delivered Tuesday, for $25. So per ft that is about 1/4 th the price.

    Now I know LBS need to make profit but this mark up is just a blatant rip off.

    One time I have had good service there but every other time I have left the shop with a sour taste in my mouth. This is the last straw. So Louisville Cyclery I won't be shopping at your store again.

  2. #2
    Now, THAT'S gonna hurt!
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    Too funny! But I'm laughing with you, not AT you. We've both been hosed! I had an identical experience just about a week ago. Finishing a build on a Giant HT that I set up to for training on the road. Decided I'd put new cable and housing on the front and rear derailleur so I popped into the LBS. I got 5' of off-brand black housing and 2 simple shifter cables and it cost me $30!

    Like you, I could have (should have) waited and run up to Art's Cyclery 20 minutes north or just gone online. I felt dirty for going in the LBS as I wrote them off a few years ago after taking in my Enduro Comp numerous times for adjustments and tune up only to have it untouched and in the identical condition when getting it back. I guess this was just a reaffirmation of past experience. I'd love to be able to run down to my LBS to pick up the odds and ends I need in a hurry to finish projects but I'd go broke doing it.

  3. #3
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    I got tired of paying stupid prices for cables and housing, too. The last time I needed them I went to REI. They sell a kit for a brake or derailleur cable redo that includes cables, housing, ferrules and cable ends that is way cheaper than buying the stuff ala carte. The cables are Jagwire. The amount of housing is more than adequate.

  4. #4
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    One time I asked for cable and housing for front and rear at castle rock bikes when I first moved to Castle Rock a few years ago. Grumpy old man said about 80 bucks. I'll install it myself, I said. It would be a little bit less then, he replied.

    I've lived here 5 years and have never been back to that shop. Stupid business.

  5. #5
    Free your heel...
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    $3.00 a foot is the going rate at every shop.

    Pricey? Yes

    Gougey...not if everyone is charging the same price for basically the same product.

  6. #6
    Now, THAT'S gonna hurt!
    Reputation: Oh My Sack!'s Avatar
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    It's $4/ft at the LBS I was at. The icing on the cake....the girl at the counter (shopkeep's baby momma) handed me 2 Brake Cables. When I brought that to her attention she laughed and said "Oh really?! Darn! I sold those same cables to 3 other customers this week that needed derailleur cables!" FAIL

  7. #7
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    To me, a LBS is like a bar. You have to go there a few times, drop some dough on a few things at normal price, and leave a very healthy tip. In the LBS case you might want to "grease the wheels" with a some beer or other celebratory libation. This will usually loosen up the "suggested retail price" restrictions.

    There are always the exceptions though, bars and shops alike that are only there to take your money and make you imagine you're one of the cool people....

  8. #8
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    K, what did you build? Pics, or it didn't happen!

    Edit: did you get a Solo or a Brownson?
    Naysayers never apologize. Critics go to their grave thinking everyone else is wrong.
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  9. #9
    Old, Slow and now FAT! :)
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    Shame on you LBS

    When I retired my Starship earlier this year I bought an On-One frame so I never had to deal with the shock again.

    I'd intended to transfer parts from the old bike but what with worn out components and some compatibility issues I replaced more than I thought.

    It has new SLX shifters, brakes and front mech, the XT rear mech from my TBLTc (that bike has an XTR now), new XT cassette and chain, XROC S pedals and a new seat post.

    What little was left - forks, wheelset, rotors, headset, stem, bars, grips, crankset/BB and saddle came off the old bike.

    It's like 70% new!! It's my dog walking, ride with the kids and Dirty Bismarck Stravaing bike

    Shame on you LBS-imageuploadedbytapatalk1372653900.031352.jpg

    Shame on you LBS-imageuploadedbytapatalk1372653919.564887.jpg

    Oh yeah and it only weighs 24 lbs 9 oz. Thats a lot less that my tonka truck 29er at 30 lbs.

  10. #10
    Old, Slow and now FAT! :)
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    Shame on you LBS

    Solo would be nice but I would have to compare it against a Turner Flux.

    Alas no money for either anymore. Perhaps a carbon set of hoops for the TBLTc at some point but that's it for now.

  11. #11
    I Tried Them ALL... Moderator
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    I paid a whopping $68 for a $33 chain(KMC X10SL Gold ti). I paid it because I had an early morning ride....but, MAN that freaking HURT!
    "The ONLY person who needs to race.....is the entrant"

  12. #12
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    Quote Originally Posted by TheNormsk View Post
    When I retired my Starship earlier this year I bought an On-One frame so I never had to deal with the shock again.

    I'd intended to transfer parts from the old bike but what with worn out components and some compatibility issues I replaced more than I thought.

    It has new SLX shifters, brakes and front mech, the XT rear mech from my TBLTc (that bike has an XTR now), new XT cassette and chain, XROC S pedals and a new seat post.

    What little was left - forks, wheelset, rotors, headset, stem, bars, grips and saddle came off the old bike.

    It's like 70% new!! It's my dog walking, ride with the kids and Dirty Bismarck Stravaing bike

    Click image for larger version. 

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    Click image for larger version. 

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    Oh yeah and it only weighs 24 lbs 9 oz. Thats a lot less that my tonk a truck 29er at 30 lbs.
    Backup bikes are cool!
    Is it a 26 or 650?

    Edit: nevermind...you used you old wheels...

    Edit edit: nice looking bike! I'm sitting on a '03 Cove Handjob I can do that too also, but I built some 700c CX wheels w/ disc and use it as a commuter
    Naysayers never apologize. Critics go to their grave thinking everyone else is wrong.
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  13. #13
    Old, Slow and now FAT! :)
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    26er of course. Those wheels come from the 90s and are still going strong. Hope hubs are indestructible!

  14. #14
    Old, Slow and now FAT! :)
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    Quote Originally Posted by TheNormsk View Post
    Perhaps a carbon set of hoops for the TBLTc at some point but that's it for now.
    I should probably add in the spirit of my rant on LBS thread, that although the hoops I would consider are the Specialized Roval Carbons, while Louisville Cyclery is a Specialized dealer they will not be seeing the $1200 for those wheels. Their loss by being gougers on miscellaneous accessories. While other shops may have the same pricing doesn't mean it is right when retail online (even before sales and discounts) is a fraction of the cost...

  15. #15
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    Re: Shame on you LBS

    When was the last time you got a deal on anything you purchase by the foot at a brick and mortar business? Its the same as going the a small hardware store when you only need 8' of romex wire. It's usually 10 times at much as if you bought the spool. But they bought the spool, or in this case roll of housing, so that they could sell it in small quantities to the average consumer who doesn't need a whole roll, on the spot, at a healthy profit. Convenience is always more expensive.

    Sent from my DROID RAZR using Tapatalk 2

  16. #16
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    It's called overhead, and the shop has to cover it by charging retail prices. A typical cable/housing transaction takes 10-15 minutes of a shop's time. Time is money in business, and 15 minutes at $9.00/hr (a common pay scale for a shop rat) is $1.80; add the cost of space (rent and utilities); and the price for a spool all add to $3/ft., pretty quickly. A safe rule of thumb: new bike builds are going to need, at least, new cables and housings. The real question is, did you pay for ferrules?

  17. #17
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    you people are pathetic, you cheap bottom dollar hacks are what is wrong with this country

    everything is cheaper on the internet, my whole life is on the internet, I look for the bottom dollar on everything if I have to pay full price then I'm getting ripped off

    give me a break, the local bike shop doesn't want your sorry nickle and dime pansy good for nothing azz in their shop anyways

    get over yourself and cough up a couple bucks extra so maybe you can support a local business instead of some bottom dollar internet retailer. small businesses are the life blood of this country and everytime some cheap mother#$#%$% like yourself can't handle paying an honest price for a product or service it just goes to show why so many people struggle to make ends meet.

    I deal with crap like yourself every single day and it pretty much sucks. At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it. Start paying full freight for product and services and get rid of the walmart mentality.

  18. #18
    Old, Slow and now FAT! :)
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    I understand overhead.

    My beef is the retail for that cable is $1 per foot not $3. They are not charging retail. Wholesale is obviously less (especially when it can be picked up for 75c per ft). The time it took them to unreel the housing, measure it and cut it off, 2 minutes. Even with transaction, I was in the shop a max of 10 minutes. That's a whole lot of overhead for 10 minutes.....

  19. #19
    formerly shabadu
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    $1/ft is not 'retail' pricing. That's the bargain basement price for a spool on the Internet.

    You needed housing on a Sunday afternoon, and probably didn't need 8ft anyhow, if it was just the rear. Hand wringing about housing pricing, while considering carbon wheels....get bent.

  20. #20
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    Quote Originally Posted by ripper roo View Post
    you people are pathetic, you cheap bottom dollar hacks are what is wrong with this country

    everything is cheaper on the internet, my whole life is on the internet, I look for the bottom dollar on everything if I have to pay full price then I'm getting ripped off

    give me a break, the local bike shop doesn't want your sorry nickle and dime pansy good for nothing azz in their shop anyways

    get over yourself and cough up a couple bucks extra so maybe you can support a local business instead of some bottom dollar internet retailer. small businesses are the life blood of this country and everytime some cheap mother#$#%$% like yourself can't handle paying an honest price for a product or service it just goes to show why so many people struggle to make ends meet.

    I deal with crap like yourself every single day and it pretty much sucks. At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it. Start paying full freight for product and services and get rid of the walmart mentality.
    I think you pissed him off Normsk.

  21. #21
    Almost Human
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    You should go buy 1 foot next time and pay with pennies. Just for grins.

    Anybody remember going to Colorado Cyclist when stuff was laying around in cardboard boxes on the floor? That's my kind of overhead.

  22. #22
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    Quote Originally Posted by UncleTrail View Post
    You should go buy 1 foot next time and pay with pennies. Just for grins.

    Anybody remember going to Colorado Cyclist when stuff was laying around in cardboard boxes on the floor? That's my kind of overhead.
    Yes, when it was in a house in Estes Park.

  23. #23
    ride
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    Man, $3/foot? I'll have to raise my prices. Seriously though, there's a lot of new parts on that bike. How much of it did you pick up at Louisville Cyclery? I don't disagree that it's expensive to walk in and buy cables and housing over the counter but just like the hardware store example, it costs money to keep that stuff around for the convenience of someone walking in and picking it up.

    "The time it took them to unreel the housing, measure it and cut it off, 2 minutes. Even with transaction, I was in the shop a max of 10 minutes. That's a whole lot of overhead for 10 minutes....."

    Also keep in mind what your time is worth and don't sell yourself short. You were able to walk in and come out 10 minutes later with what you needed. Had you ordered it online, you'd have to put time into the hassle of ordering it, waiting, etc. There is a price for everything and it seems you have paid it.
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  24. #24
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    Quote Originally Posted by rogbie View Post
    It's called overhead, and the shop has to cover it by charging retail prices. A typical cable/housing transaction takes 10-15 minutes of a shop's time. Time is money in business, and 15 minutes at $9.00/hr (a common pay scale for a shop rat) is $1.80; add the cost of space (rent and utilities); and the price for a spool all add to $3/ft., pretty quickly.
    I know nothing of the cost of cables and housing, so can't comment on the OP's rant. That said, this calculation is misguided. Or rather, is a one dimensional simple way to look at a complex multi-dimensional calculation.

  25. #25
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    Normsk... good on you...

    Ripper roo... pound sand...

    I bust my ass for (most) every penny and nickel I have.. If I have extra money left at the end of the day, its going to go to an actual charity like the local trail organization, not to pay an unnecessarily high mark up at some short sighted LBS.

    LBS owners... focus on delivering quality service, we'll pay for it.. Fix my bike the way I would (if I had the time and/or expertise), we'll pay the premium, and I, personally, will be loyal to you.

    Provide me quality service and workmanship and you can count on me picking up few extra bits on the way out the door. Hell, I'll probably yield (and come to a complete stop) whenever I see you on the trail, regardless of who is going up or down hill..

  26. #26
    I work in .001 tolerances
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    Re: Shame on you LBS

    Quote Originally Posted by flowtron View Post
    Hand wringing about housing pricing, while considering carbon wheels....
    :banghead:

  27. #27
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    Shame on you LBS

    Ripper roo ****ing owned your asses.
    99% of the problems and questions posted here would be answered if people actually walked into a bicycle shop and asked

  28. #28
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    Quote Originally Posted by ripper roo View Post
    you people are pathetic, you cheap bottom dollar hacks are what is wrong with this country

    everything is cheaper on the internet, my whole life is on the internet, I look for the bottom dollar on everything if I have to pay full price then I'm getting ripped off

    give me a break, the local bike shop doesn't want your sorry nickle and dime pansy good for nothing azz in their shop anyways

    get over yourself and cough up a couple bucks extra so maybe you can support a local business instead of some bottom dollar internet retailer. small businesses are the life blood of this country and everytime some cheap mother#$#%$% like yourself can't handle paying an honest price for a product or service it just goes to show why so many people struggle to make ends meet.

    I deal with crap like yourself every single day and it pretty much sucks. At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it. Start paying full freight for product and services and get rid of the walmart mentality.
    The post of the year. Love it. I have found a new king in ripper roo.
    On MTBR, the reputation is infamous.

  29. #29
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    Quote Originally Posted by TheNormsk View Post
    Bill came to a little over $24. What? Oh it's $3 per foot. You have to be ****ting me! Later I found out it was not even the Shimano SIS I wanted but rather Jagwire.

    I put up with this extortion because I needed the housing today. However at home I found I could get 10m (33ft) of Shimano XTR housing, delivered Tuesday, for $25. So per ft that is about 1/4 th the price.
    I just went on Nashbar and the better of the two options for housing and cable is a Aztec kit. If you wanted it the next business day it is $45. Standard shipping a few days later is $28. I would take the LBS price everytime.

    Just my opinion.

  30. #30
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    but then you won't have nine thousand feet of housing spooled up and taking space in your garage for the next five years.

  31. #31
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    Quote Originally Posted by Vespasianus View Post
    The post of the year. Love it. I have found a new king in ripper roo.
    He's a funny f**ker, especially when he goes off his meds.

  32. #32
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    Happened to me last week. I'm on the road for work so I didn't have access to my tools/supplies at home. During a ride, I had a crash with damaged my rear derailleur housing. I went to a local reputable shop, and got 15 feet of shifter housing with some ferrules/stops (Shimano XTR quality), Park CN-10 cable cutters and a few other things. I paid about $4 for the housing but had no problem with paying it as I needed it right away. It would've probably been cheaper if I went online or just had the shop do all the work but I wanted it right away and there is a price for convenience...

  33. #33
    Old, Slow and now FAT! :)
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    Shame on you LBS

    There's nothing like a flame post to get some traffic on the site.

    To those that call me cheap, I would disagree. I evaluate items based on the value I see in them. I'm happy to pay for quality items if I see perceived value. I'm not keen on paying over the odds for commodity parts. Also I'm happy to to pay for service when I see value in it. In the last year I have spent over $7,000 at local shops so I do put my money were my mouth is.

    Sorry if it gets people's back up but housing is a commodity part. Deal with it.

  34. #34
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    "At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it"

    Sig worthy

  35. #35
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    WTF!?!?! How dare a local bike shop with employees and overhead charge more than some guy on the internet who has no employees or over head and maybe never even touches the product and has it drop shipped directly to you.

    Seriously, I get buying on the internet. I can't afford to buy everything locally and when I do, it is usually on clearance. However making a post putting down your local shop just because you can't understand why they need to mark something up to the price they do is just stupid.
    Just stick it in granny and start grinding.

  36. #36
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    Shame on you LBS

    Quote Originally Posted by TheNormsk View Post
    I evaluate items based on the value I see in them. I'm happy to pay for quality items if I see perceived value. I'm not keen on paying over the odds for commodity parts.
    Keep digging that hole...false entitlement is as American as apple pie...

    Maybe you should try that tactic with buying airline tickets. I bet you'll get a killer discount.
    99% of the problems and questions posted here would be answered if people actually walked into a bicycle shop and asked

  37. #37
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    Quote Originally Posted by LittleBitey View Post
    "At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it"

    Sig worthy
    pretty much all BS. He wouldn't have the guts to tell anyone to go f themselves. Remember, this is the fantasy world of mtbr.

  38. #38
    Now, THAT'S gonna hurt!
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    Quote Originally Posted by LittleBitey View Post
    "At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it"

    Sig worthy
    Tough guys. The internet's FULL of them....all behind their keyboards.

  39. #39
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    Shame on you LBS

    It really is comical that in the land of make believe Internet businesses have no overhead. Free warehouse, free technology, free utilities, free staff, free everything - free, free, free.
    Soulforce Cycling | Riding apparel from size Small to 5XL. Visit us at - http://www.soulforcecycling.com

  40. #40
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    For what it is worth, I can vouch for that kind of treatment at that store.

    Since then, I have started shopping/having work done at American Cycle Sport and it has been much more pleasant.

    Randall


    Quote Originally Posted by smilinsteve View Post
    One time I asked for cable and housing for front and rear at castle rock bikes when I first moved to Castle Rock a few years ago. Grumpy old man said about 80 bucks. I'll install it myself, I said. It would be a little bit less then, he replied.

    I've lived here 5 years and have never been back to that shop. Stupid business.

  41. #41
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    Quote Originally Posted by quadraphonics View Post
    For what it is worth, I can vouch for that kind of treatment at that store.

    Since then, I have started shopping/having work done at American Cycle Sport and it has been much more pleasant.

    Randall
    Yep - my buddy Marko will hook you up!
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  42. #42
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    Shame on you LBS

    Quote Originally Posted by brokefork View Post
    pretty much all BS. He wouldn't have the guts to tell anyone to go f themselves. Remember, this is the fantasy world of mtbr.
    Please. Ripper is the BOSS (well aside from his wife) so he's making those calls. He really does have to put up with bull**** like this all the time. Customer nit picking per lineal foot of product they have no ability to install and then buying the most expensive flat screen from Walmart because it is plug in and bask in the glow of false luxury.
    99% of the problems and questions posted here would be answered if people actually walked into a bicycle shop and asked

  43. #43
    Cleavage Of The Tetons
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    I blame the great 650b industrial conspiracy, MAAAAN!
    "We LOVE cows! They make trails for us.....

    And then we eat them."

  44. #44
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    Quote Originally Posted by TheNormsk View Post
    There's nothing like a flame post to get some traffic on the site.

    To those that call me cheap, I would disagree. I evaluate items based on the value I see in them. I'm happy to pay for quality items if I see perceived value. I'm not keen on paying over the odds for commodity parts. Also I'm happy to to pay for service when I see value in it. In the last year I have spent over $7,000 at local shops so I do put my money were my mouth is.

    Sorry if it gets people's back up but housing is a commodity part. Deal with it.
    It is called capatilism. No one put a gun to your head to buy it. You sound like one of those parents who spent a hundred bucks on some doll for their kids and afterwords complained about it....

  45. #45
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    Now we're having some fun. Be careful though, the PC police are watching these threads very carefully.

  46. #46
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    Quote Originally Posted by 69erEverything View Post
    Customer nit picking per lineal foot of product they have no ability to install and then buying the most expensive flat screen from Walmart because it is plug in and bask in the glow of false luxury.
    right breh...?! those tools in their SUV's.. making decisions based on the actual value of the sh*t they buy... like seriously maaann. They should to give their cash to the LBS that needs it most... like the peeps who keep it rehl, yo... It's soooooooo not fair that places like universal cycles, cambria bikes, and others innovated their business models to include an online presence that allows them move more product at lower margins... stupid 1%er bike shops...

    wait... what were talking about?

  47. #47
    Old, Slow and now FAT! :)
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    Can I flame this thread any more. 26ers suck and 29ers are for amateurs who have no skill.

    That should get some mud going!










    Disclaimer: I have both a 29er and a 26er. So I have no skill and I suck.. LOL

  48. #48
    mtbr member
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    Quote Originally Posted by smilinsteve View Post
    One time I asked for cable and housing for front and rear at castle rock bikes when I first moved to Castle Rock a few years ago. Grumpy old man said about 80 bucks. I'll install it myself, I said. It would be a little bit less then, he replied.

    I've lived here 5 years and have never been back to that shop. Stupid business.

    I know exactly the guy/shop. Treated me the same way. Never went back. There is a great shop in the Rock now if you do need parts!

  49. #49
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    Quote Originally Posted by TheNormsk View Post
    I have no skill and I suck.. LOL
    hey, I resemble that remark!

  50. #50
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    Quote Originally Posted by wARmachine15 View Post
    It really is comical that in the land of make believe Internet businesses have no overhead. Free warehouse, free technology, free utilities, free staff, free everything - free, free, free.
    Some do not have a single dime of overhead.
    Some people run internet businesses out of their own home, keep no inventory, and have items drop shipped from another warehouse and don't have any inventory of their own.

    So unless you count the home they already need to live in, the electricity and internet they already use, yes they have no overhead.

    Aside from that other internet businesses have a lot lower overhead than a physical store. Either that or they are moving such a volume that they do not need to maintain as high of a profit margin.
    Just stick it in granny and start grinding.

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