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  1. #1
    Old, Slow and now FAT! :)
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    Shame on you LBS

    Now I'm all for supporting your LBS but sometimes they just don't help the cause.

    I was just finishing a bike build and found that I did not have enough cable housing to get a full run to the rear.

    I went down to my LBS to get some housing. They wanted to know how much. I don't know so I say 8 ft to be on the safe side.

    Bill came to a little over $24. What? Oh it's $3 per foot. You have to be shitting me! Later I found out it was not even the Shimano SIS I wanted but rather Jagwire.

    I put up with this extortion because I needed the housing today. However at home I found I could get 10m (33ft) of Shimano XTR housing, delivered Tuesday, for $25. So per ft that is about 1/4 th the price.

    Now I know LBS need to make profit but this mark up is just a blatant rip off.

    One time I have had good service there but every other time I have left the shop with a sour taste in my mouth. This is the last straw. So Louisville Cyclery I won't be shopping at your store again.

  2. #2
    aka: Bucky Fikes
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    Too funny! But I'm laughing with you, not AT you. We've both been hosed! I had an identical experience just about a week ago. Finishing a build on a Giant HT that I set up to for training on the road. Decided I'd put new cable and housing on the front and rear derailleur so I popped into the LBS. I got 5' of off-brand black housing and 2 simple shifter cables and it cost me $30!

    Like you, I could have (should have) waited and run up to Art's Cyclery 20 minutes north or just gone online. I felt dirty for going in the LBS as I wrote them off a few years ago after taking in my Enduro Comp numerous times for adjustments and tune up only to have it untouched and in the identical condition when getting it back. I guess this was just a reaffirmation of past experience. I'd love to be able to run down to my LBS to pick up the odds and ends I need in a hurry to finish projects but I'd go broke doing it.

  3. #3
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    I got tired of paying stupid prices for cables and housing, too. The last time I needed them I went to REI. They sell a kit for a brake or derailleur cable redo that includes cables, housing, ferrules and cable ends that is way cheaper than buying the stuff ala carte. The cables are Jagwire. The amount of housing is more than adequate.

  4. #4
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    One time I asked for cable and housing for front and rear at castle rock bikes when I first moved to Castle Rock a few years ago. Grumpy old man said about 80 bucks. I'll install it myself, I said. It would be a little bit less then, he replied.

    I've lived here 5 years and have never been back to that shop. Stupid business.

  5. #5
    Free your heel...
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    $3.00 a foot is the going rate at every shop.

    Pricey? Yes

    Gougey...not if everyone is charging the same price for basically the same product.

  6. #6
    aka: Bucky Fikes
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    It's $4/ft at the LBS I was at. The icing on the cake....the girl at the counter (shopkeep's baby momma) handed me 2 Brake Cables. When I brought that to her attention she laughed and said "Oh really?! Darn! I sold those same cables to 3 other customers this week that needed derailleur cables!" FAIL

  7. #7
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    To me, a LBS is like a bar. You have to go there a few times, drop some dough on a few things at normal price, and leave a very healthy tip. In the LBS case you might want to "grease the wheels" with a some beer or other celebratory libation. This will usually loosen up the "suggested retail price" restrictions.

    There are always the exceptions though, bars and shops alike that are only there to take your money and make you imagine you're one of the cool people....

  8. #8
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    K, what did you build? Pics, or it didn't happen!

    Edit: did you get a Solo or a Brownson?

  9. #9
    Old, Slow and now FAT! :)
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    Shame on you LBS

    When I retired my Starship earlier this year I bought an On-One frame so I never had to deal with the shock again.

    I'd intended to transfer parts from the old bike but what with worn out components and some compatibility issues I replaced more than I thought.

    It has new SLX shifters, brakes and front mech, the XT rear mech from my TBLTc (that bike has an XTR now), new XT cassette and chain, XROC S pedals and a new seat post.

    What little was left - forks, wheelset, rotors, headset, stem, bars, grips, crankset/BB and saddle came off the old bike.

    It's like 70% new!! It's my dog walking, ride with the kids and Dirty Bismarck Stravaing bike

    Shame on you LBS-imageuploadedbytapatalk1372653900.031352.jpg

    Shame on you LBS-imageuploadedbytapatalk1372653919.564887.jpg

    Oh yeah and it only weighs 24 lbs 9 oz. Thats a lot less that my tonka truck 29er at 30 lbs.

  10. #10
    Old, Slow and now FAT! :)
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    Shame on you LBS

    Solo would be nice but I would have to compare it against a Turner Flux.

    Alas no money for either anymore. Perhaps a carbon set of hoops for the TBLTc at some point but that's it for now.

  11. #11
    I Tried Them ALL... SuperModerator
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    I paid a whopping $68 for a $33 chain(KMC X10SL Gold ti). I paid it because I had an early morning ride....but, MAN that freaking HURT!
    "This is a male-dominated forum... there will be lots of Testosterone sword-shaming here" ~ Kenfucius

  12. #12
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    Quote Originally Posted by TheNormsk View Post
    When I retired my Starship earlier this year I bought an On-One frame so I never had to deal with the shock again.

    I'd intended to transfer parts from the old bike but what with worn out components and some compatibility issues I replaced more than I thought.

    It has new SLX shifters, brakes and front mech, the XT rear mech from my TBLTc (that bike has an XTR now), new XT cassette and chain, XROC S pedals and a new seat post.

    What little was left - forks, wheelset, rotors, headset, stem, bars, grips and saddle came off the old bike.

    It's like 70% new!! It's my dog walking, ride with the kids and Dirty Bismarck Stravaing bike

    Click image for larger version. 

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    Click image for larger version. 

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    Oh yeah and it only weighs 24 lbs 9 oz. Thats a lot less that my tonk a truck 29er at 30 lbs.
    Backup bikes are cool!
    Is it a 26 or 650?

    Edit: nevermind...you used you old wheels...

    Edit edit: nice looking bike! I'm sitting on a '03 Cove Handjob I can do that too also, but I built some 700c CX wheels w/ disc and use it as a commuter

  13. #13
    Old, Slow and now FAT! :)
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    26er of course. Those wheels come from the 90s and are still going strong. Hope hubs are indestructible!

  14. #14
    Old, Slow and now FAT! :)
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    Quote Originally Posted by TheNormsk View Post
    Perhaps a carbon set of hoops for the TBLTc at some point but that's it for now.
    I should probably add in the spirit of my rant on LBS thread, that although the hoops I would consider are the Specialized Roval Carbons, while Louisville Cyclery is a Specialized dealer they will not be seeing the $1200 for those wheels. Their loss by being gougers on miscellaneous accessories. While other shops may have the same pricing doesn't mean it is right when retail online (even before sales and discounts) is a fraction of the cost...

  15. #15
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    Re: Shame on you LBS

    When was the last time you got a deal on anything you purchase by the foot at a brick and mortar business? Its the same as going the a small hardware store when you only need 8' of romex wire. It's usually 10 times at much as if you bought the spool. But they bought the spool, or in this case roll of housing, so that they could sell it in small quantities to the average consumer who doesn't need a whole roll, on the spot, at a healthy profit. Convenience is always more expensive.

    Sent from my DROID RAZR using Tapatalk 2

  16. #16
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    It's called overhead, and the shop has to cover it by charging retail prices. A typical cable/housing transaction takes 10-15 minutes of a shop's time. Time is money in business, and 15 minutes at $9.00/hr (a common pay scale for a shop rat) is $1.80; add the cost of space (rent and utilities); and the price for a spool all add to $3/ft., pretty quickly. A safe rule of thumb: new bike builds are going to need, at least, new cables and housings. The real question is, did you pay for ferrules?

  17. #17
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    you people are pathetic, you cheap bottom dollar hacks are what is wrong with this country

    everything is cheaper on the internet, my whole life is on the internet, I look for the bottom dollar on everything if I have to pay full price then I'm getting ripped off

    give me a break, the local bike shop doesn't want your sorry nickle and dime pansy good for nothing azz in their shop anyways

    get over yourself and cough up a couple bucks extra so maybe you can support a local business instead of some bottom dollar internet retailer. small businesses are the life blood of this country and everytime some cheap mother#$#%$% like yourself can't handle paying an honest price for a product or service it just goes to show why so many people struggle to make ends meet.

    I deal with crap like yourself every single day and it pretty much sucks. At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it. Start paying full freight for product and services and get rid of the walmart mentality.

  18. #18
    Old, Slow and now FAT! :)
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    I understand overhead.

    My beef is the retail for that cable is $1 per foot not $3. They are not charging retail. Wholesale is obviously less (especially when it can be picked up for 75c per ft). The time it took them to unreel the housing, measure it and cut it off, 2 minutes. Even with transaction, I was in the shop a max of 10 minutes. That's a whole lot of overhead for 10 minutes.....

  19. #19
    formerly shabadu
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    $1/ft is not 'retail' pricing. That's the bargain basement price for a spool on the Internet.

    You needed housing on a Sunday afternoon, and probably didn't need 8ft anyhow, if it was just the rear. Hand wringing about housing pricing, while considering carbon wheels....get bent.

  20. #20
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    Quote Originally Posted by ripper roo View Post
    you people are pathetic, you cheap bottom dollar hacks are what is wrong with this country

    everything is cheaper on the internet, my whole life is on the internet, I look for the bottom dollar on everything if I have to pay full price then I'm getting ripped off

    give me a break, the local bike shop doesn't want your sorry nickle and dime pansy good for nothing azz in their shop anyways

    get over yourself and cough up a couple bucks extra so maybe you can support a local business instead of some bottom dollar internet retailer. small businesses are the life blood of this country and everytime some cheap mother#$#%$% like yourself can't handle paying an honest price for a product or service it just goes to show why so many people struggle to make ends meet.

    I deal with crap like yourself every single day and it pretty much sucks. At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it. Start paying full freight for product and services and get rid of the walmart mentality.
    I think you pissed him off Normsk.

  21. #21
    Almost Human
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    You should go buy 1 foot next time and pay with pennies. Just for grins.

    Anybody remember going to Colorado Cyclist when stuff was laying around in cardboard boxes on the floor? That's my kind of overhead.

  22. #22
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    Quote Originally Posted by UncleTrail View Post
    You should go buy 1 foot next time and pay with pennies. Just for grins.

    Anybody remember going to Colorado Cyclist when stuff was laying around in cardboard boxes on the floor? That's my kind of overhead.
    Yes, when it was in a house in Estes Park.

  23. #23
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    Man, $3/foot? I'll have to raise my prices. Seriously though, there's a lot of new parts on that bike. How much of it did you pick up at Louisville Cyclery? I don't disagree that it's expensive to walk in and buy cables and housing over the counter but just like the hardware store example, it costs money to keep that stuff around for the convenience of someone walking in and picking it up.

    "The time it took them to unreel the housing, measure it and cut it off, 2 minutes. Even with transaction, I was in the shop a max of 10 minutes. That's a whole lot of overhead for 10 minutes....."

    Also keep in mind what your time is worth and don't sell yourself short. You were able to walk in and come out 10 minutes later with what you needed. Had you ordered it online, you'd have to put time into the hassle of ordering it, waiting, etc. There is a price for everything and it seems you have paid it.
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  24. #24
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    Quote Originally Posted by rogbie View Post
    It's called overhead, and the shop has to cover it by charging retail prices. A typical cable/housing transaction takes 10-15 minutes of a shop's time. Time is money in business, and 15 minutes at $9.00/hr (a common pay scale for a shop rat) is $1.80; add the cost of space (rent and utilities); and the price for a spool all add to $3/ft., pretty quickly.
    I know nothing of the cost of cables and housing, so can't comment on the OP's rant. That said, this calculation is misguided. Or rather, is a one dimensional simple way to look at a complex multi-dimensional calculation.

  25. #25
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    Normsk... good on you...

    Ripper roo... pound sand...

    I bust my ass for (most) every penny and nickel I have.. If I have extra money left at the end of the day, its going to go to an actual charity like the local trail organization, not to pay an unnecessarily high mark up at some short sighted LBS.

    LBS owners... focus on delivering quality service, we'll pay for it.. Fix my bike the way I would (if I had the time and/or expertise), we'll pay the premium, and I, personally, will be loyal to you.

    Provide me quality service and workmanship and you can count on me picking up few extra bits on the way out the door. Hell, I'll probably yield (and come to a complete stop) whenever I see you on the trail, regardless of who is going up or down hill..

  26. #26
    I work in .001 tolerances
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    Re: Shame on you LBS

    Quote Originally Posted by flowtron View Post
    Hand wringing about housing pricing, while considering carbon wheels....
    :banghead:

  27. #27
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    Shame on you LBS

    Ripper roo ****ing owned your asses.
    99% of the problems and questions posted here would be answered if people actually walked into a bicycle shop and asked

  28. #28
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    Quote Originally Posted by ripper roo View Post
    you people are pathetic, you cheap bottom dollar hacks are what is wrong with this country

    everything is cheaper on the internet, my whole life is on the internet, I look for the bottom dollar on everything if I have to pay full price then I'm getting ripped off

    give me a break, the local bike shop doesn't want your sorry nickle and dime pansy good for nothing azz in their shop anyways

    get over yourself and cough up a couple bucks extra so maybe you can support a local business instead of some bottom dollar internet retailer. small businesses are the life blood of this country and everytime some cheap mother#$#%$% like yourself can't handle paying an honest price for a product or service it just goes to show why so many people struggle to make ends meet.

    I deal with crap like yourself every single day and it pretty much sucks. At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it. Start paying full freight for product and services and get rid of the walmart mentality.
    The post of the year. Love it. I have found a new king in ripper roo.
    On MTBR, the reputation is infamous.

  29. #29
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    Quote Originally Posted by TheNormsk View Post
    Bill came to a little over $24. What? Oh it's $3 per foot. You have to be shitting me! Later I found out it was not even the Shimano SIS I wanted but rather Jagwire.

    I put up with this extortion because I needed the housing today. However at home I found I could get 10m (33ft) of Shimano XTR housing, delivered Tuesday, for $25. So per ft that is about 1/4 th the price.
    I just went on Nashbar and the better of the two options for housing and cable is a Aztec kit. If you wanted it the next business day it is $45. Standard shipping a few days later is $28. I would take the LBS price everytime.

    Just my opinion.

  30. #30
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    but then you won't have nine thousand feet of housing spooled up and taking space in your garage for the next five years.

  31. #31
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    Quote Originally Posted by Vespasianus View Post
    The post of the year. Love it. I have found a new king in ripper roo.
    He's a funny f**ker, especially when he goes off his meds.

  32. #32
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    Happened to me last week. I'm on the road for work so I didn't have access to my tools/supplies at home. During a ride, I had a crash with damaged my rear derailleur housing. I went to a local reputable shop, and got 15 feet of shifter housing with some ferrules/stops (Shimano XTR quality), Park CN-10 cable cutters and a few other things. I paid about $4 for the housing but had no problem with paying it as I needed it right away. It would've probably been cheaper if I went online or just had the shop do all the work but I wanted it right away and there is a price for convenience...

  33. #33
    Old, Slow and now FAT! :)
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    Shame on you LBS

    There's nothing like a flame post to get some traffic on the site.

    To those that call me cheap, I would disagree. I evaluate items based on the value I see in them. I'm happy to pay for quality items if I see perceived value. I'm not keen on paying over the odds for commodity parts. Also I'm happy to to pay for service when I see value in it. In the last year I have spent over $7,000 at local shops so I do put my money were my mouth is.

    Sorry if it gets people's back up but housing is a commodity part. Deal with it.

  34. #34
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    "At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it"

    Sig worthy

  35. #35
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    WTF!?!?! How dare a local bike shop with employees and overhead charge more than some guy on the internet who has no employees or over head and maybe never even touches the product and has it drop shipped directly to you.

    Seriously, I get buying on the internet. I can't afford to buy everything locally and when I do, it is usually on clearance. However making a post putting down your local shop just because you can't understand why they need to mark something up to the price they do is just stupid.
    Just stick it in granny and start grinding.

  36. #36
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    Shame on you LBS

    Quote Originally Posted by TheNormsk View Post
    I evaluate items based on the value I see in them. I'm happy to pay for quality items if I see perceived value. I'm not keen on paying over the odds for commodity parts.
    Keep digging that hole...false entitlement is as American as apple pie...

    Maybe you should try that tactic with buying airline tickets. I bet you'll get a killer discount.
    99% of the problems and questions posted here would be answered if people actually walked into a bicycle shop and asked

  37. #37
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    Quote Originally Posted by LittleBitey View Post
    "At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it"

    Sig worthy
    pretty much all BS. He wouldn't have the guts to tell anyone to go f themselves. Remember, this is the fantasy world of mtbr.

  38. #38
    aka: Bucky Fikes
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    Quote Originally Posted by LittleBitey View Post
    "At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it"

    Sig worthy
    Tough guys. The internet's FULL of them....all behind their keyboards.

  39. #39
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    Shame on you LBS

    It really is comical that in the land of make believe Internet businesses have no overhead. Free warehouse, free technology, free utilities, free staff, free everything - free, free, free.
    Soulforce Cycling | Riding apparel from size Small to 5XL. Visit us at - http://www.soulforcecycling.com

  40. #40
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    For what it is worth, I can vouch for that kind of treatment at that store.

    Since then, I have started shopping/having work done at American Cycle Sport and it has been much more pleasant.

    Randall


    Quote Originally Posted by smilinsteve View Post
    One time I asked for cable and housing for front and rear at castle rock bikes when I first moved to Castle Rock a few years ago. Grumpy old man said about 80 bucks. I'll install it myself, I said. It would be a little bit less then, he replied.

    I've lived here 5 years and have never been back to that shop. Stupid business.

  41. #41
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    Quote Originally Posted by quadraphonics View Post
    For what it is worth, I can vouch for that kind of treatment at that store.

    Since then, I have started shopping/having work done at American Cycle Sport and it has been much more pleasant.

    Randall
    Yep - my buddy Marko will hook you up!
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  42. #42
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    Shame on you LBS

    Quote Originally Posted by brokefork View Post
    pretty much all BS. He wouldn't have the guts to tell anyone to go f themselves. Remember, this is the fantasy world of mtbr.
    Please. Ripper is the BOSS (well aside from his wife) so he's making those calls. He really does have to put up with bullshit like this all the time. Customer nit picking per lineal foot of product they have no ability to install and then buying the most expensive flat screen from Walmart because it is plug in and bask in the glow of false luxury.
    99% of the problems and questions posted here would be answered if people actually walked into a bicycle shop and asked

  43. #43
    Cleavage Of The Tetons
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    I blame the great 650b industrial conspiracy, MAAAAN!
    "We LOVE cows! They make trails for us.....

    And then we eat them."

  44. #44
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    Quote Originally Posted by TheNormsk View Post
    There's nothing like a flame post to get some traffic on the site.

    To those that call me cheap, I would disagree. I evaluate items based on the value I see in them. I'm happy to pay for quality items if I see perceived value. I'm not keen on paying over the odds for commodity parts. Also I'm happy to to pay for service when I see value in it. In the last year I have spent over $7,000 at local shops so I do put my money were my mouth is.

    Sorry if it gets people's back up but housing is a commodity part. Deal with it.
    It is called capatilism. No one put a gun to your head to buy it. You sound like one of those parents who spent a hundred bucks on some doll for their kids and afterwords complained about it....

  45. #45
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    Now we're having some fun. Be careful though, the PC police are watching these threads very carefully.

  46. #46
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    Quote Originally Posted by 69erEverything View Post
    Customer nit picking per lineal foot of product they have no ability to install and then buying the most expensive flat screen from Walmart because it is plug in and bask in the glow of false luxury.
    right breh...?! those tools in their SUV's.. making decisions based on the actual value of the sh*t they buy... like seriously maaann. They should to give their cash to the LBS that needs it most... like the peeps who keep it rehl, yo... It's soooooooo not fair that places like universal cycles, cambria bikes, and others innovated their business models to include an online presence that allows them move more product at lower margins... stupid 1%er bike shops...

    wait... what were talking about?

  47. #47
    Old, Slow and now FAT! :)
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    Can I flame this thread any more. 26ers suck and 29ers are for amateurs who have no skill.

    That should get some mud going!










    Disclaimer: I have both a 29er and a 26er. So I have no skill and I suck.. LOL

  48. #48
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    Quote Originally Posted by smilinsteve View Post
    One time I asked for cable and housing for front and rear at castle rock bikes when I first moved to Castle Rock a few years ago. Grumpy old man said about 80 bucks. I'll install it myself, I said. It would be a little bit less then, he replied.

    I've lived here 5 years and have never been back to that shop. Stupid business.

    I know exactly the guy/shop. Treated me the same way. Never went back. There is a great shop in the Rock now if you do need parts!

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    Quote Originally Posted by TheNormsk View Post
    I have no skill and I suck.. LOL
    hey, I resemble that remark!

  50. #50
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    Quote Originally Posted by wARmachine15 View Post
    It really is comical that in the land of make believe Internet businesses have no overhead. Free warehouse, free technology, free utilities, free staff, free everything - free, free, free.
    Some do not have a single dime of overhead.
    Some people run internet businesses out of their own home, keep no inventory, and have items drop shipped from another warehouse and don't have any inventory of their own.

    So unless you count the home they already need to live in, the electricity and internet they already use, yes they have no overhead.

    Aside from that other internet businesses have a lot lower overhead than a physical store. Either that or they are moving such a volume that they do not need to maintain as high of a profit margin.
    Just stick it in granny and start grinding.

  51. #51
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    Kmart has a great selection of parts.

    30 meters of housing for $47.49

    and

    100 der. cables for $138.69... should last a lifetime.

  52. #52
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    Quote Originally Posted by brokefork View Post
    He's a funny f**ker, especially when he goes off his meds.
    You know what, I am off my meds. No joke. I haven't ridden a bike in well over a week, today is day 12 in a row pulling 10-12 hr days. My back is screwed, I'm mentally and physically exhausted. The month of june has been nothing but six day work weeks with long days. I'm beat down.

    I would tell anyone who thinks they want to own their own business to not even consider it. It's the dumbest thing you could ever do. Then on top of it you have cheap customers with a bottom dollar mentality who think they are getting ripped off by purchasing some cables and housing at 3x the internet bottom dollar price.

    I am angry when it comes to business, because most business owners put their butt on the line, the rate of failure is well over 50%. I honestly do not know what happened, but I thought I could provide a better service and product to a customer and now I regret that thought everyday.

    To the person who complained about the dumb girl who didn't know the difference between brake cable or der. cable. Why didn't you say something. Finding good help these days is impossible. Talk to the owner, usually the owners are so busy they can't keep track of stupid mistakes like this, but it can easily be corrected. A good owner will be receptive to your complaint.

    I tell customers left and right now that I don't want to deal with them. I don't tell them to go f themselves, I'm very polite about it, I come up with an excuse and send them on their way. It's pretty easy to do. People who complain about the cost of cable need to be sent on their way.

    People stand in a bike shop and surf the net for the cheapest price on their smart phone while looking at the product in the shop and wondering why it's $10.00 more than the internet need to be sent on their way.

    Unfortunately we are used to paying the least amount of money for a product and service in this country. This mind set needs to change. By the way, I may come off like a moron most of the time, not just on the internet but also in real life, but unfortunately I'm not an idiot, I just wish I was.

  53. #53
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    Quote Originally Posted by ripper roo View Post
    you people are pathetic, you cheap bottom dollar hacks are what is wrong with this country

    everything is cheaper on the internet, my whole life is on the internet, I look for the bottom dollar on everything if I have to pay full price then I'm getting ripped off

    give me a break, the local bike shop doesn't want your sorry nickle and dime pansy good for nothing azz in their shop anyways

    get over yourself and cough up a couple bucks extra so maybe you can support a local business instead of some bottom dollar internet retailer. small businesses are the life blood of this country and everytime some cheap mother#$#%$% like yourself can't handle paying an honest price for a product or service it just goes to show why so many people struggle to make ends meet.

    I deal with crap like yourself every single day and it pretty much sucks. At least I'm at the point right now where I can tell some penny pinching piece of ^$%# to go f themselves and it feels good every time I do it. Start paying full freight for product and services and get rid of the walmart mentality.
    Life must be pretty damn cool when you've been born w/ a silver spoon jammed up your ass, yeah? Or, maybe your're a 19 year old, "I know everything there is to know about life so you dropped out of high school to work in a bike shop," superhero? Why don't you post the name of the shop you work at, and I'll make SURE to let your boss know what an employee of the year you are?

  54. #54
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    Quote Originally Posted by Funrover View Post
    I know exactly the guy/shop. Treated me the same way. Never went back. There is a great shop in the Rock now if you do need parts!
    Funny, I didn't expect anyone to actually agree with me about that shop, but now we have multiple comments with all the same impression of their service/attitude.

    I don't know how a small shop in a small town can survive even in the best conditions, but these guys have competition down the street and don't even make an effort to win any loyalty from the few precious customers who walk in there? Its wierd.

    Another time I was in there and wanted to browse around and the lady working followed me around the whole time.

    Anyway, I much prefer the Country Pedalar on 5th, for anyone looking for a LBS in Castle Rock.

  55. #55
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    Quote Originally Posted by smilinsteve View Post
    Funny, I didn't expect anyone to actually agree with me about that shop, but now we have multiple comments with all the same impression of their service/attitude.
    On that note, how come you guys are NOT naming names? I'd want to avoid getting poo'd on if I'm ever out that way and needed an emergency part/bits...

  56. #56
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    Quote Originally Posted by Pau11y View Post
    On that note, how come you guys are NOT naming names? I'd want to avoid getting poo'd on if I'm ever out that way and needed an emergency part/bits...
    Castle Rock Bike shop, AKA Castle Rock Bike and ski.

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    Quote Originally Posted by smilinsteve View Post
    Castle Rock Bike shop, AKA Castle Rock Bike and ski.
    Thanks, filing that away on my mental avoid list

  58. #58
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    Shame on you LBS

    Quote Originally Posted by Pau11y View Post
    Life must be pretty damn cool when you've been born w/ a silver spoon jammed up your ass, yeah? Or, maybe your're a 19 year old, "I know everything there is to know about life so you dropped out of high school to work in a bike shop," superhero? Why don't you post the name of the shop you work at, and I'll make SURE to let your boss know what an employee of the year you are?
    Holy shit you couldn't be more off base. The dude has a successful business (not a bike shop) that he created in a town your sorry ass vacations in.
    99% of the problems and questions posted here would be answered if people actually walked into a bicycle shop and asked

  59. #59
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    Quote Originally Posted by 69erEverything View Post
    Keep digging that hole...false entitlement is as American as apple pie...
    Complaining about entitlement while demanding entitlement for the LBS..

    awesome!

  60. #60
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    Quote Originally Posted by smilinsteve View Post
    Castle Rock Bike shop, AKA Castle Rock Bike and ski.
    The shop burnt down earlier this year. No signs of work on the space in the last 5 months or popping up in a new spot. I think it was a ticket out. American cycle sport over by Bubbles on the other hand.... cool place. Marco will help out how he can and order what you need. Reminds me I better go pick up the part I ordered from him.
    Quote Originally Posted by Hernando Gutierrez
    The only thing you have to figure out is don't fall down. To keep riding the bike.

  61. #61
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    Quote Originally Posted by ripper roo View Post
    People stand in a bike shop and surf the net for the cheapest price on their smart phone while looking at the product in the shop and wondering why it's $10.00 more than the internet need to be sent on their way.

    Unfortunately we are used to paying the least amount of money for a product and service in this country. This mind set needs to change. By the way, I may come off like a moron most of the time, not just on the internet but also in real life, but unfortunately I'm not an idiot, I just wish I was.
    While I totally respect anyone that puts themselves and their finances on the line to open there own small business (especially retail), the idea that "internet mindset needs to change" is completely off base. It's cool that you're one of the as you say less than 50% of small business that made it and you can blow off cheap customers, but that doesn't work in the long term just ask Best Buy, Circuit City, Barnes & Nobel, etc. The internet has killed or is killing all sorts of brick and mortar businesses even huge ones with very efficient supply chains. Obviously since you "made it," you've figured out how to offer something that the internet can't (service, knowledge, selection) but to seriously think that the internet mindset is wrong and should change is completely naive. If I can order something from Amazon for half the price with 2 day free shipping, no taxes and free returns why would I ever go into a store, unless it's an emergency?

  62. #62
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    Quote Originally Posted by 69erEverything View Post
    Holy shit you couldn't be more off base. The dude has a successful business (not a bike shop) that he created in a town your sorry ass vacations in.
    He might be successful, but it doesn't sound like he is enjoying much of his success. Don't think I'd want him doing any work for me with an attitude like that.

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    Quote Originally Posted by 69erEverything View Post
    Holy shit you couldn't be more off base. The dude has a successful business (not a bike shop) that he created in a town your sorry ass vacations in.
    Off base or not, THAT's the impression he gave based from his bloody queef of a rant. I AM one of those chizzling bastages of internet penny pinchin' low-lives. But hey, if I can build a $8K SC Tallboy LTc for $5K...MAYBE this has application in his business so as to impact his profit margins...vs telling ppl to go forth and multiply?

    Still think I'm off-base to your bromance buddy?

  64. #64
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    Quote Originally Posted by jaycastlerock View Post
    The shop burnt down earlier this year. No signs of work on the space in the last 5 months or popping up in a new spot. I think it was a ticket out. American cycle sport over by Bubbles on the other hand.... cool place. Marco will help out how he can and order what you need. Reminds me I better go pick up the part I ordered from him.
    I didn't know about American Cycle Sport! I do like The Country Pedaler. Castle Rock really seems too small for 2 shops, but good luck to them. I'll go check it out.

  65. #65
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    Quote Originally Posted by smilinsteve View Post
    I didn't know about American Cycle Sport! I do like The Country Pedaler. Castle Rock really seems too small for 2 shops, but good luck to them. I'll go check it out.
    So on the page of internet chizzling for the last penny, I've had great dealings w/ Scott from eBikeStop.com! And they ARE (somewhat) local...CSprings...just to drop some names

  66. #66
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    Quote Originally Posted by Flucod View Post
    I checked my distributor price on Jagwire cable housing and guess what - $3.99 is the retail.
    Wow....if you're supposed to charge $3.99/ft just for bulk housing your distributor must be screwing you. The high end Jagwire Universal Sport Shift XL Kit with 8ft of housing, shift cables and all of the fittings is listed at a MSRP of $23.00.

  67. #67
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    Shame on you LBS

    Quote Originally Posted by Flucod View Post
    The only in this thread that makes any sense is Ripper, OP, do not go to the LBS you are not welcome there ever. You bought your bike online and everything, we do not need your type, please stay away and if you don't expect higher prices for all of the other margins the shop lost on you. Second why do you feel entitled to a discount? You are not a good customer, your the guy no one wants to help. I checked my distributor price on Jagwire cable housing and guess what - $3.99 is the retail. Total fail, buy on the internet next time.
    I love the general accusations here about buying everything online blah blah blah....

    I spent a significant amount of money at Sports Garage last year. New bike, even full retail on an XTR mech. In some cases I bought stuff online but I also asked them what they could do in terms of availability and price. Sometimes I bought from them, sometimes I bought online. They were cool with that. At least I gave them the chance.

    I've built a relationship with them now. Sometimes I don't agree with their prices and decide to do the work myself, other times I've allowed them to do it.

    Sometimes I've asked for assistance on something and I've asked how much for the (minor) part or what not and they have turned around and said no charge. They have provided me with service and while certainly not a cheap place I go back there.

    My original post was how small things like a seemingly disproportionate cost to the apparent value of a commodity part of a cable housing can give off a poor impression of a shop.

    As to "retail value" of bulk housing a simple search pulls up numerous examples of Jagwire at around a $1 per foot and XTR less and that is before the usual 25-33% Internet sale discounts so $3.99 a foot is BS.

  68. #68
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    I'm curious what shops are running out of their garages. I'm pretty sure in order to deal with QBP, BTI, Hawley, or any of the others, you must have a storefront in an area zoned for business if applicable in the state. And I know for a fact that none of them will "drop-ship" to you. It must first pass through someone's hands. Besides all that, can you imagine what it would cost for a small shop to drop ship from their suppliers at the rates they charge? No one in their right mind would do that.

  69. #69
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    Quote Originally Posted by davemk View Post
    While I totally respect anyone that puts themselves and their finances on the line to open there own small business (especially retail), the idea that "internet mindset needs to change" is completely off base. It's cool that you're one of the as you say less than 50% of small business that made it and you can blow off cheap customers, but that doesn't work in the long term just ask Best Buy, Circuit City, Barnes & Nobel, etc. The internet has killed or is killing all sorts of brick and mortar businesses even huge ones with very efficient supply chains. Obviously since you "made it," you've figured out how to offer something that the internet can't (service, knowledge, selection) but to seriously think that the internet mindset is wrong and should change is completely naive. If I can order something from Amazon for half the price with 2 day free shipping, no taxes and free returns why would I ever go into a store, unless it's an emergency?
    Couldn't have said it better. Don't hate the player, hate the game.
    It's not how old I am, it's how old I feel - Minor Threat

  70. #70
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    "Your bikeshop is not trying to screw you. They’re trying to stay open."

    Some answers to just about any bike forum post I’ve ever read | Blog | Surly Bikes
    GRAVELBIKE.COM - ride everything

  71. #71
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    Quote Originally Posted by MileHighMark View Post
    "Your bikeshop is not trying to screw you. They’re trying to stay open."
    I wish I could say this was true. I've worked in several shops over the years and sadly, it's not. I've seen more than one guy jack up the price just because he didn't like the way someone looked, smelled, talked, etc. Some people are just asses, and it's on both sides of the counter.

  72. #72
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    Quote Originally Posted by ripper roo View Post
    You know what, I am off my meds. No joke. I haven't ridden a bike in well over a week, today is day 12 in a row pulling 10-12 hr days. My back is screwed, I'm mentally and physically exhausted. The month of june has been nothing but six day work weeks with long days. I'm beat down.

    I would tell anyone who thinks they want to own their own business to not even consider it. It's the dumbest thing you could ever do. Then on top of it you have cheap customers with a bottom dollar mentality who think they are getting ripped off by purchasing some cables and housing at 3x the internet bottom dollar price.

    I am angry when it comes to business, because most business owners put their butt on the line, the rate of failure is well over 50%. I honestly do not know what happened, but I thought I could provide a better service and product to a customer and now I regret that thought everyday.

    To the person who complained about the dumb girl who didn't know the difference between brake cable or der. cable. Why didn't you say something. Finding good help these days is impossible. Talk to the owner, usually the owners are so busy they can't keep track of stupid mistakes like this, but it can easily be corrected. A good owner will be receptive to your complaint.

    I tell customers left and right now that I don't want to deal with them. I don't tell them to go f themselves, I'm very polite about it, I come up with an excuse and send them on their way. It's pretty easy to do. People who complain about the cost of cable need to be sent on their way.

    People stand in a bike shop and surf the net for the cheapest price on their smart phone while looking at the product in the shop and wondering why it's $10.00 more than the internet need to be sent on their way.

    Unfortunately we are used to paying the least amount of money for a product and service in this country. This mind set needs to change. By the way, I may come off like a moron most of the time, not just on the internet but also in real life, but unfortunately I'm not an idiot, I just wish I was.
    Dude, keep working. There are people who will support you. It is called decency and we have lost it in this country. It is also called a neighborhood. I want a bike shop in my neighborhood. Today's 17-25 year olds have no concept of either. Their neighborhood is called facebook- and unfortunately MTBR...
    On MTBR, the reputation is infamous.

  73. #73
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    Shame on you LBS

    Quote Originally Posted by scottap2003 View Post
    I'm curious what shops are running out of their garage? Qbp, BTI, Hawley, or any of the others, you must have a storefront in an area zoned for business if applicable in the state.
    You must not have been here when Larry was operating Mountain High Cyclery.

    All the MTBR cheapskates loved him until...well you'll just have to figure that one out...

    The storefront rule wasn't always the case btw.

    Shit before internet sites it was mail order bike shops like cambria etc that advertised in magazines. Discount bike parts isn't anything new.
    99% of the problems and questions posted here would be answered if people actually walked into a bicycle shop and asked

  74. #74
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    I know all about the rule changes. They're still happening. Best Buy and several others that operate big box retail locations are pushing hard right now for places like Amazon to have to begin charging sales tax for everyone, have product priced the same, and so on and so forth. It's not just happening in that world either. In April of last year, Park Tool rolled out their MAP policy on all shops. Ever wonder why Park stuff jumped in price just about everywhere last year? That's why. They're one of dozens of companies that do this. Online is quickly becoming the same price, or close to, the LBS.

    We all like the idea of a LBS. What we all don't like is going in their and talking to a numbskull that doesn't know jack dippity squat about the products he's trying to sell. That's the problem. Why do I want to help keep that dipstick employed when I can call up one of the "online" shops (that happen to be someone's LBS) and get someone that might have a clue? I've said it before, quit hiring the friends and get people in there that know WTF they're doing.

  75. #75
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    This is awesome. Was just upstairs eating lunch while the wife was watching her soaps. The drama here is much thicker. I'm going to send the TV writers over here for some tips.

    You go someplace and it's too expensive or bad service, don't go there. You want bottom dollar prices based on volume, shop on line. And while your out shopping for your cheapo parts hop on over to JC Penny and pick yourself up some new panties.
    Quote Originally Posted by Hernando Gutierrez
    The only thing you have to figure out is don't fall down. To keep riding the bike.

  76. #76
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    The "wouldn't it be cool to work in a bike shop" dilemma.

    Name:  For-those-that-work-retail.jpg
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    K,
    It could be worse in terms of the hidden "extra" cost of bikes, right? I mean, I'm going on the third time I need to send my Fox Float back warranty work...the one for the Tallboy...suffering from the infamous clicky/creaky/popping crown/stanchion (CSU) interface of Fox forks. Each time it goes back, it's ~$25. And, this last time it started after 2 rides from the return of my 3rd CSU warranty. But luckily Fox Warranty sent me a call tag for trip #4 after I asked if they have a duration where they'll support their work...
    So ~$50 in for warranty shipping alone...for a fork that costs close to $1K full MSRP :/
    Hope your fork isn't doing that!

  78. #78
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    Shame on you LBS

    Quote Originally Posted by Pau11y View Post
    K,
    Hope your fork isn't doing that!
    As per my prior post, I have so skill and I suck so I probably wouldn't notice such a thing

  79. #79
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    Here's a better story:

    Back when I first started 'really' riding, I went to a swap meet with my brother. We scored a NOS Klein Stage frame and about 95% of the parts to build it up. At that time, our combined total bikes built was zero. A certain LBS (in the Wash, DC area) was a long drive but the owner is an avid collector and had an old/used parts 'bin' that could have created hundreds of 70s, 80s and 90s bikes. He found the OEM graphite stem and seat post that came with the bike and a few other cool, vintage bits. Then...he charged us $8 PER SEGMENT on USED Dura Ace housing!! Along the way, he taught us about bikes, let us use a workstand, mocked our amateur wrenching skills and sent us on some great rides. Probably spent a hundred bucks that day and a few more over the years. All and all, money well spent.

    IMHO, if all your LBS can do is sell parts, they're doing it wrong. You can get those cheap on the internet.

  80. #80
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    Shame on you LBS

    ^^^ that.


  81. #81
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    Shame on you LBS

    Quote Originally Posted by TheNormsk View Post
    ^^^ that.

    Your an adult with a real job not some kid that a shop owner can show how to turn a wrench.

    Ya'll need to grow up and realize you are *****ing about bicycles. Oversized kid's toys. You cry at the parts counter when you buy oil filters for your cars? I hope not.
    99% of the problems and questions posted here would be answered if people actually walked into a bicycle shop and asked

  82. #82
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    Shame on you LBS

    I buy my oil filters over the Internet.
    Soulforce Cycling | Riding apparel from size Small to 5XL. Visit us at - http://www.soulforcecycling.com

  83. #83
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    Shame on you LBS

    Ok that's funny
    99% of the problems and questions posted here would be answered if people actually walked into a bicycle shop and asked

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    Shame on you LBS

    Can't remember the last time I bought an oil filter. 90s I think..,

  85. #85
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    Quote Originally Posted by 69erEverything View Post
    Your an adult with a real job not some kid that a shop owner can show how to turn a wrench.
    The thumbs up is for the story. Whether an adult or a kid, this rare tail is one where the cost of the parts was a small price to pay for the learning experience.

    You know a modern take on this and one that a lot of companies try to (unsuccessfully) imitated? It's called the Genius Bar that you find at you local Apple store.

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    Quote Originally Posted by TheNormsk View Post
    ...the Genius Bar that you find at you local Apple store.
    How on this blue Earth did you use those two words in the same sentence and not intend it to be in an oxymoron capacity...it's unpossible!


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    Quote Originally Posted by 69erEverything View Post
    ...cry at the parts counter when you buy oil filters for your cars?
    Relevancy level: mushroom.

  88. #88
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    solution to all the problems

    Quote Originally Posted by Hernando Gutierrez
    The only thing you have to figure out is don't fall down. To keep riding the bike.

  89. #89
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    what pisses me off about the LBS mentality is their complete inability to do proper business. I'm okay with paying more for the convince, I want to support my local shop, but why can't they be professional. I'm not asking for much, do the work you said you would do, call when you said you would call, order what you said you would order, and fix it right the first time. This isn't rocket science.

    Every time I've gone to a shop to have work done or order a part in the last three years it's been boogered up. It doesn't matter what state or city I am in. I can't find a good bike store for the life of me.

    I took a fork and shock to a golden store for a rebuild. Im not convinced they knew what they were doing despite all the bling on the walls and having their expert fix it the second time. Fork leaks oil and the shock has blown a seal on me twice. Even after they "fixed it" once. I do a better job on my maintenance than most of these hacks.

  90. #90
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    Shame on you LBS-entitlement.gif
    Quote Originally Posted by Hernando Gutierrez
    The only thing you have to figure out is don't fall down. To keep riding the bike.

  91. #91
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    Quote Originally Posted by huevos View Post
    I took a fork and shock to a golden store for a rebuild. Im not convinced they knew what they were doing despite all the bling on the walls and having their expert fix it the second time. Fork leaks oil and the shock has blown a seal on me twice. Even after they "fixed it" once. I do a better job on my maintenance than most of these hacks.
    Soo...why have a shop do it then? I like working on my squish bits and seeing if there's anywhere to make it work better. Spent better part of a week's worth of evenings to dissect a Rockshox Monarch Plus. And now, I understand and can apply shim theory in forks and shocks. Okay, it took a bit longer than that, but it was during winter and I wasn't riding...

  92. #92
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    Quote Originally Posted by huevos View Post
    what pisses me off about the LBS mentality is their complete inability to do proper business. .......

    Every time I've gone to a shop to have work done or order a part in the last three years it's been boogered up. It doesn't matter what state or city I am in. I can't find a good bike store for the life of me.

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    Last edited by jaycastlerock; 07-03-2013 at 11:13 AM. Reason: Needed more images
    Quote Originally Posted by Hernando Gutierrez
    The only thing you have to figure out is don't fall down. To keep riding the bike.

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    I love my LBS (Adventure Cycling in Aurora). If they don't have what I need and can't get it in time, they will suggest a place that probably does (usually Mojo).

    On the other hand, I bought a 575 at a certain shop on Gaylord, and spent over a year and a grand trying to fix a problem they could not diagnose. Last time I go there.

    There are still great shops out there, and even the crummy ones treat some people well.
    Quote Originally Posted by Fuglio View Post
    You guys suck im all bummed now

  94. #94
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    Quote Originally Posted by scottap2003 View Post
    We all like the idea of a LBS. What we all don't like is going in their and talking to a numbskull that doesn't know jack dippity squat about the products he's trying to sell. That's the problem. Why do I want to help keep that dipstick employed when I can call up one of the "online" shops (that happen to be someone's LBS) and get someone that might have a clue?
    FWIW I have the same intolerance for speaking with someone whom I question their ability to order the part I've specifically asked for.

    When I don't need to talk to anyone about anything specific I usually order from bikeparts.com which is Peak Cycles in Golden. I usually find I'm paying MSRP but at least I feel like I'm supporting a local business and the parts are usually there the next day.
    Last edited by liqwid; 07-03-2013 at 02:01 PM. Reason: Stupid site added the title for the link...

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    Quote Originally Posted by liqwid View Post
    FWIW I have the same intolerance for speaking with someone whom I question their ability to order the part I've specifically asked for.

    When I don't need to talk to anyone about anything specific I usually order from bikeparts.com which is Peak Cycles in Golden. I usually find I'm paying MSRP but at least I feel like I'm supporting a local business and the parts are usually there the next day.
    I like this option as well. The prices on Bikeparts.com are good prices(not MSRP!), and when you check out you can select to pick up at the store instead of having it shipped. It's like the best of both worlds.

  96. #96
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    Shame on you LBS

    http://www.bikeparts.com/search_resu...p?ID=BPC320850

    25ft of Jagwire L3 ripcord housing for $28.99. That's $1.16 ft + tax.

    That's a bit more that other sources but is competitive and supporting local business. This is around the price point I would have expected and would happily support this.

    This gets me back to the beef of my original post. If I'd been charged $2 a ft I may not have thought much about it. But a $3 I felt like I was being nickel and dimed. Little things like this add up over time and eventually one reaches a point where you say enough is enough. This was my point.

  97. #97
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    I don't mind paying MSRP at a LBS, but it irks me a little when I buy something at the LBS and later find out I paid quite a bit more than MSRP.

  98. #98
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    Quote Originally Posted by smilinsteve View Post
    when you check out you can select to pick up at the store instead of having it shipped. It's like the best of both worlds.
    Exactly, I love it and I try to take the bike in there for the little odds and ends I don't have the tools for so they can keep doing what they're doing.

    Quote Originally Posted by smilinsteve View Post
    The prices on Bikeparts.com are good prices(not MSRP!)
    Good to know. I find some seem to be MSRP and some are not. I can usually find a cheaper deal but again I'd rather my money going to a "neighbor".

    ...

    That being said often times I'll see a deal that I can't pass up local or not...

  99. #99
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    Quote Originally Posted by liqwid View Post
    Exactly, I love it and I try to take the bike in there for the little odds and ends I don't have the tools for so they can keep doing what they're doing.



    Good to know. I find some seem to be MSRP and some are not. I can usually find a cheaper deal but again I'd rather my money going to a "neighbor".

    ...

    That being said often times I'll see a deal that I can't pass up local or not...
    Liquid,
    Have you Google'd "Bikepart.com coupon code"? No need to pay msrp...

  100. #100
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    Quote Originally Posted by Pau11y View Post
    Liquid,
    Have you Google'd "Bikepart.com coupon code"? No need to pay msrp...
    Sweet, thanks!

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