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  1. #1
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    Off Topic - Zipper Repair

    I have a really nice snowboard jacket that is just over a year old and the zipper blew out on me. Called the manufacturer and it's no longer under warranty and they pretty much told me that they won't fix it. Last time i buy a jacket from them.
    Anyone know of a place where i can take it in and get fixed?
    I took it to a few dry cleaners and they told me it's not worth fixing.
    I tried to explain that it's worth fixing but they did not want to fix it.

    It's fully taped seam gore tex jacket with the waterproof zippers so buying a new one is not an option right now.

    Any suggestions?

  2. #2
    Perpetually single track
    Reputation: ibmkidIII's Avatar
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    Quote Originally Posted by cbrock450
    I have a really nice snowboard jacket that is just over a year old and the zipper blew out on me. Called the manufacturer and it's no longer under warranty and they pretty much told me that they won't fix it. Last time i buy a jacket from them.
    Anyone know of a place where i can take it in and get fixed?
    I took it to a few dry cleaners and they told me it's not worth fixing.
    I tried to explain that it's worth fixing but they did not want to fix it.

    It's fully taped seam gore tex jacket with the waterproof zippers so buying a new one is not an option right now.

    Any suggestions?
    I'm sure there are others, but REI has a list of people that can do those type of repairs locally, they used to do it in house back in the day, but no longer....

  3. #3
    Big Boned
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    One reason why I buy almost all my gear from REI, whenever possible. They'll almost always take stuff back, warranty or not.

    Anyway, when REI downtown closed up their repair shop, they referred me to www.rainypass.com -- didn't wind up using them, but they were very helpful when I called for an estimate.
    Never rub another man's rhubarb.

  4. #4
    bacon! bacon! bacon!
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    What manufacturer was this? Sounds like they could use a little customer-service improvement...

  5. #5
    mtbmike
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    Boulder Mountain Repair

    Boulder Mountain Repair
    1224 Commerce Court, Lafayette, CO 80026-2465
    (303) 499-3634‎

    They do good work...
    mtbmike
    Longmont Colorado

    The world is run by those that show up....

  6. #6
    ridin dirtay
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    Quote Originally Posted by mtbmike1
    Boulder Mountain Repair
    1224 Commerce Court, Lafayette, CO 80026-2465
    (303) 499-3634‎

    They do good work...
    +1

    I had a gore-tex / down jacket that got a 2ft x 1 ft long slice from a branch last year.
    They resealed the gore - tex, jacket is good as new. They do zippers, too.
    the drugs made me realize it's not about the drugs

  7. #7
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    Burton....
    They use to have incredible customer service and their AK backcountry line has never given me problems.
    You can always find their stuff for at least half price during the summer months (even fully taped seams gore-tex xcr) Which is why I always kept buying their stuff.

    It will be the last time i ever own a jacket or pants made by them!


    QUOTE=SkaredShtles]What manufacturer was this? Sounds like they could use a little customer-service improvement...[/QUOTE]

  8. #8
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    Another +1 for Boulder Mountain Repair.

    I had them replace a couple jacket zippers for me. They put in better zippers than came with the jackets originally. They have fixed a couple other things for me too. Excellent work.

  9. #9
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    South side of town...

    Stitchlines on S. Broadway, 2 blocks south of Hampden (3750 S. Bway, 303-781-9044). I think the owner's name is Joanne and she does a lot of repair work for REI. She's repaired tents, sleeping bags, packs and jackets for me and always has done a great job.

  10. #10
    Thread Terrorist
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    This fella is fantastic!

    www.ripstoprepairs.com
    Golden Bike Park Group

    Peak Cycles Gravity Team & Bikeparts.com
    Trestle Bike Park

  11. #11
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    Quote Originally Posted by casey
    Stitchlines on S. Broadway, 2 blocks south of Hampden (3750 S. Bway, 303-781-9044). I think the owner's name is Joanne and she does a lot of repair work for REI. She's repaired tents, sleeping bags, packs and jackets for me and always has done a great job.
    Second....

  12. #12
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    Quote Originally Posted by casey
    Stitchlines on S. Broadway, 2 blocks south of Hampden (3750 S. Bway, 303-781-9044). I think the owner's name is Joanne and she does a lot of repair work for REI. She's repaired tents, sleeping bags, packs and jackets for me and always has done a great job.
    Third for Stitchlines! Awesome work but a weird drop off and pick up schedule.
    WTF

  13. #13
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    The Chad. A Burton baby.Who would a thought it? Sad,sad times indeed.
    Half fast, not slow, not fast... just half fast.

  14. #14
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    Do you guys know any one in Fort Collins for this? I have a bike jersey I need to get fixed.

  15. #15
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    Quote Originally Posted by cbrock450
    Burton....
    They use to have incredible customer service and their AK backcountry line has never given me problems.
    You can always find their stuff for at least half price during the summer months (even fully taped seams gore-tex xcr) Which is why I always kept buying their stuff.

    It will be the last time i ever own a jacket or pants made by them!
    Funny...I broke a strap earlier this season from some burton bindings that were maybe 5 years old....they worked with me on the phone until we figured out something that would match up....shipped it out to me for free, nothing for parts or shipping...hard to beat that...*shrug*...apparently YMMV
    The more out of shape you are, the steeper the hill looks.

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