Hei Hei 2012, rode for about a year, broke frame-seat tube just below the rear suspension pivot point.
Full frame replacement including wheels because new model year came with 12mm rear vs QR
Hei Hei 2013, broke rear derailuer mount on swing arm. Full replacement of swing arm.
Hei Hei 2014, broke frame again, same spot as before, seat tube.
Contacted Kona and asked about a frame upgrade to Satori.
Kona provided F R E E upgrade to 2014 Satori Frame including rear shock!
Out of pocket swap over charge and upgraded BB to ceramic.
Kona may not have the popularity or brand recognition of others out there, and there are superior bikes out there, but I can't justify going to another company based on the high quality customer service I've been shown by Kona. I've got a new Satori now and a Kahuna from 2 years ago and love both of them.
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Thread: Kona Bromance