So I've got a story and question, first the story:
I order a hitch for my hatchback over the phone from Uhaul. While on the phone the person tells me I need a zinc plate sportframe to go with the hitch for an additional 20 dollars. I question what the zinc plate sportframe is meant for and she responds that it is a necessary additional support bracket. I place my order and set my install date.
I go in today for my appointment and at the counter I start to inquire about this "support bracket" as the guy is looking my information up. The installer then replies that he never received any support bracket and that all he has is the hitch itself. GREAT. I then ask, "so you know exactly what this part is, and I do in fact need it?" He replies with a very confident yes. I then ask "so you're saying you can't install the hitch by itself without the additional bracket?" To which he responds that he could, but it would damage the car over time and make it harder for him to put the bracket on when I come back for it.
So I leave empty handed, having wasted gas and a Saturday morning, with him saying that he will "cut me a deal" on the price to make up for it, and, oh yea, he won't have the part in stock until next week.
Later on, I go to my email and look at my old receipt again just to see exactly what the deal with this support bracket was that they included on it, but failed to order. Low and behold, what do I see the $20 line item say... Zinc Plated Sportframe DRAWBAR
It's a drawbar... nothing whatsoever to do with supporting the hitch. Obviously the first employee who I placed the order with knew nothing about what they were selling me... but what about the installer today who sent me home, saying he knew exactly what the missing part is and that it's a must have?
So, my question is... have you ever needed an "additional support bracket" installed for your hitch from Uhaul? I saw the hitch he had for my car and it looked identical to the ones I've seen from Curt Mfg, in which case wouldn't Curt have to offer the brackets as well? Here's a link to the hitch for reference CURT Manufacturing | CURT Manufacturing - CURT Trailer Hitch #11066
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Thread: Uhaul Hitch Install
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