Never been more pleased with a company and that happens rarely so I had to find a way to give them some props. My story? Well first off I bought a base rack system from bikepartsexpress.com at the same time as I bought two high rollers for the great price of $129.99 from cracks and racks. BPX never gave me a tracking number, didn't answer their phone, voicemails, or numerous emails I sent them. Well my order from cracks and racks came to me quick in 4 days whereas my parts from BPX weren't even shipped out till a day after I got my racks. Although this is just a regular transaction it's great to see a company keeping an open communication with it's customers and just making sure they get their stuff fast so we can go ride! I dealt with two separate companies and one of them BPX I will NEVER be going back to while the other Cracks and Racks I will be making damn sure to spread the good word on their amazing customer service.