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  1. #1
    mtbr member
    Join Date
    Mar 2013

    Blown away at great Canyon customer service

    So I ordered a Canyon Inflite last week and didn't realize that their proprietary handlebars wouldn't work with a normal handlebar Garmin mount. I went on their website and saw that you got a discount if you buy it alongside a bike and they replied with "we just sent you one for free".

    Absolutely blown away. Never had a customer service employee just go "oh here's something for free", much less a $40 part shipped for free.

    Thumbs up to them.

  2. #2
    mtbr member
    Reputation: wgscott's Avatar
    Join Date
    Jul 2013
    Thanks for posting this. We are seriously thinking of buying from them, but were worried about what the on-line customer service experience would be like.

  3. #3
    mtbr member
    Join Date
    Mar 2013
    I called them before ordering and the rep enthusiastically talked to me about bottom brackets and various options and even considerations I hadnít thought of. Very pleased with the customer service.

    Direct to customer bike sales like Canyon and YT are going to change everything.

  4. #4
    mtbr member
    Join Date
    Aug 2010
    Seems like their email response time is lacking. I emailed them Monday (on 3rd day) and haven't heard back yet. YT responds within hours.
    That said I did call in to ask questions about a bike and the rep was on top of it and I ended up ordering my bike. Hoping the after sales support is just as good.......but hopefully I won't need it.

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