About 5 years ago I had a friend who worked for Cannondale in the UK. At the time he was a sales manager and as such offered me the chance to buy an ex-demo F2000SL (CAAD5) bike at a reduced price (at te time such bikes were never returned back to Holland but were sold off by the sales person responsible). This offer coincided with me getting a large bonus at work, so I took the opertunity as I knew that they didn't come around very often. This bike was a really nice bike and I was very happy indeed with it until about a year later the frame snapped at the rear dropout (disk brake side). Apparently, after speaking to my friend, this appeared to be a common fault so my friend arranged from me to get a warranty replacement. After about a month I was sent a shiny new F3000SL frame (they didn't have any 2000SL frames in the factory).
Since getting my new frame I haven't ridden it much due to illness, injury and lack of money for new parts. About a year ago I finally got this bike up and running until in May this year I snapped the frame again (same place as last time). Unfortunatly my friend no longer works for Cannondale so I was unable to ask his help so instead I e-mailed Servicedesk Europe. After 2 weeks I hadn't heard anything so I phone up Cannondale Europe in Holland to speak to somebody. I was told that because I hadn't bought my bike through a dealer and I didn't have proof of purchase I wasn't entitled to a new frame dispite having a serial number for the frame (which I thought they might have a record of). The person I spoke to suggested that I e-mailed them with all of the details and he would pass it to the correct people to see if there was anything that they could suggest. After a number of weeks and several e-mails (sent by me - no responses ever recieved) I finally got a reply which said as far as they were concerned the bike was second hand as Cannondale don't sell directly to the public and as I didn't get it from a dealer I was not entitled to a warranty replacement. It was suggested to me that I got in touch with my friend to ask him if he could send them any information which may help. I did this and my friend very kindly sent an e-mail to them saying what his position within the company was, who he worked with at the time and how I came to get the bike. Since then I have e-mailed regularly to both Europe and UK e-mail addresses and phoned (a number in Holland which is all they will give me!) but have been passed around. When I send e-mails they are never returned and whenever I am told I will recieve a phone call I never do. Today after a lot of communication with teh person in Europe I have been told that as far as they are concerned I am still not eligable for a warranty replacement, however he did say that he would try one further thing and get back to me.
Has anybody else had a problem like this? Has anybody got any suggestions as to what I can do next?
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Thread: UK Cannondale Warranty Problems