Results 1 to 23 of 23
  1. #1
    mtbr member
    Reputation:
    Join Date
    Oct 2009
    Posts
    22

    RESOLVED! Shop messed up Rush Carbon frame, now what?

    So my local Bike Shop improperly installed my rear shock when they built the bike. As a result my Rush Carbon frame is all chewed up and who knows whether or not its structurally in tact. Since Cdale no longer makes the frame, or really anything comparable, what's a fair replacement? What should they have to do to "make me whole again"? Just looking for opinions as I'm struggling with what's fair. Thanks for any input.


    Thought I should give the shop its due. I feel they stepped up and did their best to make things right. The end result and I couldn't be happier:
    Attached Thumbnails Attached Thumbnails Shop messed up Rush Carbon frame, now what?-imag0021-1.jpg  

    Last edited by PeterBanning; 06-27-2011 at 12:22 PM.

  2. #2
    Ridin' dirty!
    Reputation: cdalemaniac's Avatar
    Join Date
    Jun 2007
    Posts
    1,903
    Quote Originally Posted by PeterBanning View Post
    So my local Bike Shop improperly installed my rear shock when they built the bike. As a result my Rush Carbon frame is all chewed up and who knows whether or not its structurally in tact. Since Cdale no longer makes the frame, or really anything comparable, what's a fair replacement? What should they have to do to "make me whole again"? Just looking for opinions as I'm struggling with what's fair. Thanks for any input.
    How bad is it? Any pictures?
    "Common sense isn't always that common!"
    Custom Prophet and Custom Delta V

  3. #3
    mtbr member
    Reputation:
    Join Date
    Oct 2009
    Posts
    22
    Sorry,no pics and the bike is setting in the shop. The shock has been rubbing inside the bottom of the top tube this whole time. Finally wore enough carbon away for it to fall out. Suffice it to say, upon initial inspection, the shop said they "owe me a frame". So with the complication of the frame not being produced any more, I'm trying to determine a fair substitute, preferrably one the won't cost me any cash.

  4. #4
    mtbr member
    Reputation:
    Join Date
    Apr 2011
    Posts
    36
    I had a Super-V carbon frame that broke and they gave me a Rush carbon frame under warranty last year. It cost me the labor to switch over the parts in addition to the new parts I had to purchase to fit the new frame. I don't think you're going to get out of it for free. BTW did they install the shock backwards? I would think you would of heard it rubbing on the frame?

  5. #5
    mtbr member
    Reputation:
    Join Date
    Aug 2008
    Posts
    184
    This is a tricky one because they messed up a valueable frame that was most likely made in USA. And now will try to replace it with a Made in China/Taiwan frame.

    Its not exactly but like if they ruined a Classic corvette from teh 50's and now just want to give you a new corvette, its not the same.

    email Cannondale directly and partner with their Cannondale rep himself. Check everywhere for an original frame. If not Get a sweet upgrade.

  6. #6
    mtbr member
    Reputation:
    Join Date
    Oct 2005
    Posts
    186
    If you want another rush the rep will find you one. Shops sitting on old inventory are usually glad to give it up for some credit when needed for a warranty.

  7. #7
    Ridin' dirty!
    Reputation: cdalemaniac's Avatar
    Join Date
    Jun 2007
    Posts
    1,903
    Quote Originally Posted by Ice Cold View Post
    This is a tricky one because they messed up a valueable frame that was most likely made in USA. And now will try to replace it with a Made in China/Taiwan frame.

    Its not exactly but like if they ruined a Classic corvette from teh 50's and now just want to give you a new corvette, its not the same.

    email Cannondale directly and partner with their Cannondale rep himself. Check everywhere for an original frame. If not Get a sweet upgrade.
    The carbon Rush was never made in the USA........do some research before going on a made in Asia rant....
    They will most likely replace it with a Rize 120 which is better than the Rush IMHO.
    BTW the Rush was produced until 2010 so I don't think it can be considered a "classic" just yet....
    "Common sense isn't always that common!"
    Custom Prophet and Custom Delta V

  8. #8
    MTB B'dos
    Reputation: LyNx's Avatar
    Join Date
    Oct 2004
    Posts
    17,850
    How long ago was this that they built the bike AND wasn't it obvious that the shock wasn't installed correctly? Have to ask, as looking at the images of it online it'd be obvious the shock mounts with the shaft to the TT mount and canister to the linkage - some of the blame has to lie in your court for not noticing something that to me would be that obvious. Yes they were morons for not installing it properly, but it's not like it's a part that's hiden from view, be reasonable and work with them and Cdale to see what they can do.
    One day your life will flash before your eyes, will it be worth watching??
    MTB Barbados
    My Phantom pics

  9. #9
    mtbr member
    Reputation:
    Join Date
    Oct 2009
    Posts
    22
    Here's a pic of the bike about a year and a half ago when the shop had just RE-assembled it. This frame was actually a warranty replacement, but that's another story.

    The upper end of the shaft was wedged in between the mount and the TT. Now that I know that, its obvious and you can see it in this photo. The thing is, it was wedged in there so well it acted like it was attached and I never had reason to look under there until it came loose. Should I have noticed? Maybe, but I didn't. Neither did the guys in the shop when it had been in a few times during that time period. Once, I took it in because I was having trouble with the valve on the shock and nobody noticed it then. And after all, isn't this why we rely on professionals to take care of these things; so that we can just ride and assume that everything was done correctly.

    Couple things to remember here:

    1. The shop has admitted fault and said they "owe me a frame".
    2. This is NOT a warranty issue. This is something the shop has to deal with not Cannondale. Yes maybe they can use their relationship with the rep to help resolve this; but ultimately its up to them to make it right. Actually, they have the opportunity to turn this into a real positive if they chose since they're not bound by the Warranty Agreement and all the constraints that go with it.

    I am trying to be reasonable. I'm willing to listen to any ideas. That's why I posted this. But at the end of the day, the shop needs to realize this is part of doing business. When you are considered an expert you assume the liability that comes with that and when you make a mistake you make good on it. How you go about that is the real representation of what kind of business or person you are.

    I'll get off my soapbox now. I do appreciate the comments. Reading other points of view helps me be more reasonable.
    Attached Images Attached Images  

  10. #10
    MTB B'dos
    Reputation: LyNx's Avatar
    Join Date
    Oct 2004
    Posts
    17,850
    Sorry, your pic is too small to see anything with regards to the shock mounting, do you have a bigger version fo that pic? When I said work with Cdale I meant as in them helping to find another Rush frame that might, as someone said be sitting as old stock in another shop. From what you're describing it sounds like it wasn't actually bolted into the actual bolt hole/slot in the TT mounting area. From this pic I found online I just can't see how you could possibly fvck this up

    and in case you're wondering where I found that listed for sale http://www.evanscycles.com/products/...-bike-ec016033

    Quote Originally Posted by PeterBanning View Post
    Here's a pic of the bike about a year and a half ago when the shop had just RE-assembled it. This frame was actually a warranty replacement, but that's another story.

    The upper end of the shaft was wedged in between the mount and the TT. Now that I know that, its obvious and you can see it in this photo. The thing is, it was wedged in there so well it acted like it was attached and I never had reason to look under there until it came loose. Should I have noticed? Maybe, but I didn't. Neither did the guys in the shop when it had been in a few times during that time period. Once, I took it in because I was having trouble with the valve on the shock and nobody noticed it then. And after all, isn't this why we rely on professionals to take care of these things; so that we can just ride and assume that everything was done correctly.

    Couple things to remember here:

    1. The shop has admitted fault and said they "owe me a frame".
    2. This is NOT a warranty issue. This is something the shop has to deal with not Cannondale. Yes maybe they can use their relationship with the rep to help resolve this; but ultimately its up to them to make it right. Actually, they have the opportunity to turn this into a real positive if they chose since they're not bound by the Warranty Agreement and all the constraints that go with it.

    I am trying to be reasonable. I'm willing to listen to any ideas. That's why I posted this. But at the end of the day, the shop needs to realize this is part of doing business. When you are considered an expert you assume the liability that comes with that and when you make a mistake you make good on it. How you go about that is the real representation of what kind of business or person you are.

    I'll get off my soapbox now. I do appreciate the comments. Reading other points of view helps me be more reasonable.
    Attached Thumbnails Attached Thumbnails Shop messed up Rush Carbon frame, now what?-cannondale-rush-carbon-3-2009-mountain-bike.jpg  

    One day your life will flash before your eyes, will it be worth watching??
    MTB Barbados
    My Phantom pics

  11. #11
    mtbr member
    Reputation:
    Join Date
    Oct 2009
    Posts
    22
    You got it! It wasn't bolted. But it was forced in tight enough to seem bolted. At least until enough carbon wore away. My guess is whoever put it together sat on it and lodged it in place and never realized it wasn't bolted after that. Here's a close up.
    Attached Images Attached Images  

  12. #12
    mtbr member
    Reputation:
    Join Date
    Oct 2009
    Posts
    813
    A nice new RZ-120 would be a good replacement frame.
    Although you do see new/old stock Rush Carbon Frames on Ebay from time to time too and they may go that route if they can't find you one from C-Dale...
    Honestly, I would not let them ever touch my bike again after seeing that either... The idiot that put that together should either be fired or be paying for your new frame out of his own pocket...

  13. #13
    MTB B'dos
    Reputation: LyNx's Avatar
    Join Date
    Oct 2004
    Posts
    17,850
    Don't know what to say, I am absolutely speachless
    Quote Originally Posted by PeterBanning View Post
    You got it! It wasn't bolted. But it was forced in tight enough to seem bolted. At least until enough carbon wore away. My guess is whoever put it together sat on it and lodged it in place and never realized it wasn't bolted after that. Here's a close up.
    One day your life will flash before your eyes, will it be worth watching??
    MTB Barbados
    My Phantom pics

  14. #14
    Tool
    Reputation: Pedalphile's Avatar
    Join Date
    Aug 2008
    Posts
    1,978
    There is some hope. A buddy of mine had the seat tube on his Rush carbon fail a couple of months ago in March. C'dale was able to find another one for him and he's now riding a new carbon Rush frame. His was size S, which I assume would work in his favor, but regardless, there is hope of you getting a new Rush frame.

    Good luck,
    Pete
    I can barely get my mouth around it.

  15. #15
    mtbr member
    Reputation:
    Join Date
    Oct 2009
    Posts
    22

    Update

    For those that are curious, the shop gave me a credit of $2650 to use in the store however I see fit. I thought this seemed very fair and offers me loads of flexibility, but the big question is now what? RZ120, RZ 140, Jekyll? They also carry Niner so I could go that way. Any of these, especially the Niner, are going to have compatibility issues requiring me to get different components, but I don't have a great feel as to the extent.

    Little more information about me. I'm a roadie dabbling in mountain biking. I loved my Rush because the feel was very much like a road bike. However, the more I ride the more I realize the Rush was not created for the terrain I ride. So if I can do it without spending a lot of money, I'd really like to go in the direction of a longer travel, all mountain ride. So please help me find the balance between upgrading travel without spending tons of cash.

  16. #16
    mtbr member
    Reputation:
    Join Date
    Aug 2008
    Posts
    184
    Yeah something similar happened to me recently LBS messed up my frame, something fell on it. In the end I just got a new Scalpel but 1 model step upgrade. Its was like $3,200 but its crazy fast and light.

  17. #17
    mtbr member
    Reputation:
    Join Date
    May 2007
    Posts
    3,957
    I just have to say WOW. I could see it was off from that far away pic.

    I have a total eye for detail, but I can see it being missed if it worked OK.

    I hope it all works out. The RZ 120 could be a decent replacement, but they don't make it in carbon IIRC.
    Lead by my Lefty............... right down the trail, no brakes.

  18. #18
    26er
    Reputation: smilycook's Avatar
    Join Date
    Jan 2004
    Posts
    1,976
    A niner might be a fun alternative. I would buy an EMD or MCR while you wait for the jekyll to come in. Unless the shop has a jekyll in stock then I would just buy an aluminum version or one of the lower end carbons.
    Live to ride!

    Cannondale Jekyll Carbon 1
    Cannondale Trigger Carbon 2
    Transition Bottle Rocket
    Niner MCR 29er Hardtail

  19. #19
    MTB B'dos
    Reputation: LyNx's Avatar
    Join Date
    Oct 2004
    Posts
    17,850
    So, any decision as to what you're going to do yet? If you move to a 29er for sure you'll need a new fork, wheelset, maybe headset, cables, seatpost and FD, rest should not be wheel nor frame specific. For a nice Fork and wheelset you're looking at probably $900 - 1,200 unless you can find some smoking deals and depending on what you consider nice - for me that Pro2s laced to Flows wheel wise and something like a Reba RL, Tower Pro, or Float RL for fork.

    Quote Originally Posted by PeterBanning View Post
    For those that are curious, the shop gave me a credit of $2650 to use in the store however I see fit. I thought this seemed very fair and offers me loads of flexibility, but the big question is now what? RZ120, RZ 140, Jekyll? They also carry Niner so I could go that way. Any of these, especially the Niner, are going to have compatibility issues requiring me to get different components, but I don't have a great feel as to the extent.

    Little more information about me. I'm a roadie dabbling in mountain biking. I loved my Rush because the feel was very much like a road bike. However, the more I ride the more I realize the Rush was not created for the terrain I ride. So if I can do it without spending a lot of money, I'd really like to go in the direction of a longer travel, all mountain ride. So please help me find the balance between upgrading travel without spending tons of cash.
    One day your life will flash before your eyes, will it be worth watching??
    MTB Barbados
    My Phantom pics

  20. #20
    mtbr member
    Reputation: amillmtb's Avatar
    Join Date
    Jun 2005
    Posts
    2,422
    Quote Originally Posted by LyNx View Post
    So, any decision as to what you're going to do yet? If you move to a 29er for sure you'll need a new fork, wheelset, maybe headset, cables, seatpost and FD, rest should not be wheel nor frame specific. For a nice Fork and wheelset you're looking at probably $900 - 1,200 unless you can find some smoking deals and depending on what you consider nice - for me that Pro2s laced to Flows wheel wise and something like a Reba RL, Tower Pro, or Float RL for fork.
    The Lefty can be converted to a 29er fork if you switch to a 29er. I would recommend it, the lefty is the stiffest fork out there and probably contributed to that "road bike" feel that you felt with the Rush.

    All you would need to do would be buying a new wheelset, and a great setup can be had from Stan's for between $450 and $500 (Arches or Crests on Stans hubs).

  21. #21
    MTB B'dos
    Reputation: LyNx's Avatar
    Join Date
    Oct 2004
    Posts
    17,850
    Ah yes, good point, totally forgot and that's even with me considering getting one for a 29er Depends though on what travel it is and what travel the frame you get uses. AFAIK you have to reduce travel of the Lefty by about 20-25mm doing the conversion. Don't think limiting the travel effects the actual A to C of the fork though, but I'm no Lefty expert by a long shot, so just need the right A to C Lefty to suit the frames Geo.

    Quote Originally Posted by amillmtb View Post
    The Lefty can be converted to a 29er fork if you switch to a 29er. I would recommend it, the lefty is the stiffest fork out there and probably contributed to that "road bike" feel that you felt with the Rush.

    All you would need to do would be buying a new wheelset, and a great setup can be had from Stan's for between $450 and $500 (Arches or Crests on Stans hubs).
    Last edited by LyNx; 06-20-2011 at 05:35 PM.
    One day your life will flash before your eyes, will it be worth watching??
    MTB Barbados
    My Phantom pics

  22. #22
    mtbr member
    Reputation:
    Join Date
    Aug 2008
    Posts
    184
    Wait for the 2012 models Quality from Taiwan will most likely have improved.

    stuff has to be OCLV carbon if its being copied in China.

  23. #23
    mtbr member
    Reputation:
    Join Date
    Oct 2009
    Posts
    22
    Quote Originally Posted by LyNx View Post
    Ah yes, good point, totally forgot and that's even with me considering getting one for a 29er Depends though on what travel it is and what travel the frame you get uses. AFAIK you have to reduce travel of the Lefty by about 20-25mm doing the conversion. Don't think limiting the travel effects the actual A to C of the fork though, but I'm no Lefty expert by a long shot, so just need the right A to C Lefty to suit the frames Geo.
    My understanding is you lose 30mm, so 110 would go to 80mm. Perfect for a Jet9 which I rode around the parking lot (and over some curbs, down some steps, etc.) today along with a Jekyll 5. Really liked them both for opposite reasons. The Jet feels a lot like my Rush with a bit of the edge taken off. I was blown away at how quick and responsive it is. The Jekyll is plush but felt like a pig, especially by comparison. Wheels might have had a lot to do with it. Could upgrade those if I can get enough for the parts I don't use.

    Also had a chance to demo the RIP9 (on trail) which seems like a real good balance between the other two. Right now its probably in the lead, but I'd have to spend more to make it work. Isn't that always the case.

Similar Threads

  1. 2008 Carbon Team RUSH frame HELP HELP HELP
    By leonidas 119 in forum Cannondale
    Replies: 3
    Last Post: 10-04-2009, 02:20 PM
  2. Replies: 9
    Last Post: 02-13-2009, 05:17 PM
  3. Replies: 3
    Last Post: 12-18-2008, 12:40 PM
  4. Where is the Rush 2 carbon frame made?
    By John Redcorn in forum Cannondale
    Replies: 10
    Last Post: 06-13-2008, 10:01 AM
  5. Carbon Rush - Frame finish (durability)
    By d4re in forum Cannondale
    Replies: 2
    Last Post: 07-24-2007, 08:51 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •