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  1. #1
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    Lifetime warranty tested

    I finally pinned down a creak on my bike today. A small crack near the top of the seat tube. What makes this case interesting is my bike is a 1992 M700. I'm the orginal owner. It was ridden very often early in its life but the last 10 years have been spent riding around the neighborhood with the kids. Until about 3 months ago that is. I started hitting the local trails again and noticed this crack this morning after truing the rear wheel.

    Still under the lifetime warranty? What should I expect? Nothing on this frame is compatible with modern components. I should hear back from my local shop tomorrow.

    Let me know what you think.

    Thanks,

    Tony

  2. #2
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    I would not not plan on getting much. That frame is 18 years and who knows how many heat cycles your frame cycled through during that time or what was weight load was placed on top of the bike while it was in the garage. I would hope for a discount on a new ride or frame. Alum does fail and 18 years is a long time for that type of metal. Cannondale would loose money and close their doors if every 18 years old frame/bike got replaced. My 2cents. If your frame was newer that would be different

  3. #3
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    I'm hopeful. A good discount would be a great place to start. I've read some fantastic reports on these types of claims.

    BTW airplanes are made of aluminum and undergo 120+ degree changes (it's very cold at altitude) sometimes several times a day. The 737 or MD80 you're sitting on next time you fly has most likely 10,000 or more cycles.

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    Quote Originally Posted by pizzaflyer
    I'm hopeful. A good discount would be a great place to start. I've read some fantastic reports on these types of claims.

    BTW airplanes are made of aluminum and undergo 120+ degree changes (it's very cold at altitude) sometimes several times a day. The 737 or MD80 you're sitting on next time you fly has most likely 10,000 or more cycles.
    Yes but the plane is checked for fatigue or failure more than once in 18 years.

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    Keep us posted.

    I am the original owner of a 1990 M1000. Everything is fine and I use it on a trainer these days, but you never know. So let's see, to get 10K "cycles" on my frame, I have to ride my bike every day for over 27 years. I only wish I had that kind of time.

    I'm with you, shouldn't crack unless your beating it to death.

    Best of luck with your claim.

  6. #6
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    The lifetime warrantee is why our bikes cost $2900 in todays money and not $99 at WasMart. The tech is there but we pay extra for this warrantee to the original owner.

  7. #7
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    Quote Originally Posted by karlmichael
    I would not not plan on getting much. That frame is 18 years and who knows how many heat cycles your frame cycled through during that time or what was weight load was placed on top of the bike while it was in the garage. I would hope for a discount on a new ride or frame. Alum does fail and 18 years is a long time for that type of metal. Cannondale would loose money and close their doors if every 18 years old frame/bike got replaced. My 2cents. If your frame was newer that would be different
    whats the point of a lifetime warranty if Cannondale isnt going to honor it? I'd say the OP is going to be nicely surprised. people on this forum have mentioned warranty'ing Super V's and Deltas and getting new model frames. the only issue will be that the components havent failed and wont work on the new frame.

  8. #8
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    Our airplanes have so many inspections it would make your head spin. Stressed aluminum skin works differently than a tubed aluminum bike frame that isn't meant to flex. Not apples and oranges, but close.

    I'd think you might get a lower-end Cannondale out of this. One of the things that makes Cannondale so respected is their warranty.

  9. #9
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    Lifetime doesn't mean your lifetime. It means the useful lifetime of the product. Depends on how much the product has been used. If it hasn't been used much and looks new I think you should get a replacement. If it looks like an 18 year old bike, manybe its useful life is over. At best you would get a comparable replacement which in today's line would be an entry level frame. Then you would have to deal with replacing parts.

    My 2 cents.

  10. #10
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    I always understood "lifetime" to refer to the lifetime of the material not the owner.

    In the case of an Aluminum frame IMO anything up to 10 years would be a reasonable "lifetime".

    Cannondale do offer a frame replacement program, I reckon this is how they'll handle your frame.

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    From Cannondales website: FRAMES: (frame, fork structure, swing arm): Cannondale frames (except frames for Freeride, and Dirt Jumping bikes, see below) are warranted by Cannondale Bicycle Corporation, 16 Trowbridge Drive, Bethel, CT 06801 against manufacturing defects in materials and/or workmanship for the lifetime of the original owner.
    The bike was about mid-range of the hardtails available at the time so I would think that is what they should offer now. A discount on a whole new bike may be easier for all of us. I was planning on buying a new 29er anyway.

  12. #12
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    Quote Originally Posted by pizzaflyer
    From Cannondales website: FRAMES: (frame, fork structure, swing arm): Cannondale frames (except frames for Freeride, and Dirt Jumping bikes, see below) are warranted by Cannondale Bicycle Corporation, 16 Trowbridge Drive, Bethel, CT 06801 against manufacturing defects in materials and/or workmanship for the lifetime of the original owner.
    The bike was about mid-range of the hardtails available at the time so I would think that is what they should offer now. A discount on a whole new bike may be easier for all of us. I was planning on buying a new 29er anyway.
    Did you register it as the original owner and do you have the original bill of sale ?

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    I can't remember if I did. I was stationed in Germany at the time. The bill of sale was destroyed in a fire when our house burned down four years ago.

  14. #14
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    Expect a new frame , do not expect any parts to change over .

  15. #15
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    what a cheap bastard.

    ok you got an 18 year old bike it finally broke and now your nitpicking about a warranty?

    do you think those canti brakes are gonna swap over? what fork are you gonna use the old p-bone headshock?

    are you really that friggin' cheap?

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    Cheap bastard? Wow, a little harsh there. If his bike has a lifetime warranty why shouldn't it be honored without him being "cheap"? Good grief.

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    Maybe I need to restate what I said. Cannondale will or should stand behind the bike as long as you own it. But the bike also has a life. If the bike still has life in it, you deserve a new frame as long as you own it. However, if its been used-up with no life left you have a frame that you can trade in. I think this is where people get confused. A sales rep will have to make that determination.

    Good luck and I hope you get a new frame or a discount for a new bike. By the way I have a mid 90s Cannondale, but considering how much use I got out of it I wouldn't expect a replacement if it broke.

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    Imagine the respect we would all have for companies if they all did that. I dont care to buy the same products over and over again to employ slaves in sweathouses over seas and give big bonuses to greedy execs here. I like higher end goods-the producs DO reflect their cost of production.

  19. #19
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    Quote Originally Posted by HAL 9000
    what a cheap bastard.

    ok you got an 18 year old bike it finally broke and now your nitpicking about a warranty?

    do you think those canti brakes are gonna swap over? what fork are you gonna use the old p-bone headshock?

    are you really that friggin' cheap?

    M2000 actually doesn't have a headshok or P-Bone fork but a rigid Pepperoni fork.......
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    Quote Originally Posted by pizzaflyer
    I can't remember if I did. I was stationed in Germany at the time. The bill of sale was destroyed in a fire when our house burned down four years ago.
    I think you will have to be able to prove you are the original owner.

  21. #21
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    Quote Originally Posted by HAL 9000
    what a cheap bastard.

    ok you got an 18 year old bike it finally broke and now your nitpicking about a warranty?

    do you think those canti brakes are gonna swap over? what fork are you gonna use the old p-bone headshock?

    are you really that friggin' cheap?
    HAL, you're going soft. Tell us what you really think...

    When I read "lifetime" I tend to think in terms of the practical lifetime of the company offering the service.

    OP, in reality if you do get a new frame out of it, it will likely cost you as much, if not more to spec all the components you will need individually as buying a similar spec'ed bike.

    Perhaps discount off of a new Cannondale would be a more helpful scenario, unless of course you have another 5 year old bike kicking around that could use a frame re-fresh.
    <Insert Quiver>

  22. #22
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    They will probably offer you the lowest end hardtail frame as a replacement. That is what they have done in the past.

    Or.....

    They will offer you a discount on a new frame/fork combo

    Either way its a good deal.

    The best lifetime warranty deals are the sweet spot, about 3-4 years after you purchase the original bike. That way your old parts still transfer over and the new parts required are minimal.

  23. #23
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    If you have the original receipt , there shouldn't be any problems.

    If you don't have it (burnt down you said?) , forget it.
    "There is a big difference between kneeling down and bending over" -FZ

  24. #24
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    Quote Originally Posted by fokof
    If you have the original receipt , there shouldn't be any problems.

    If you don't have it (burnt down you said?) , forget it.
    Unless of course they mailed in the registration card. Otherwise I agree.
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  25. #25
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    Quote Originally Posted by NS2000X
    Unless of course they mailed in the registration card. Otherwise I agree.
    ummm base on "warranty claim experience", they will ask for proof of purchase (receipt), Check the original store for proof of purchase/ records if you dont have the receipt. I would say you are out of luck if you dont have those docs .

    makes me think...I have a Jekyll purchased new in 2001 (yes, Im the original owner) and wonder if I can claim it under warranty replacement for a 2011 jekyll

  26. #26
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    It seems like everyone has an opinion on what they think "lifetime warranty" means.

    Here's what my ('94 M800) owner's manual says:

    "Your Cannondale frame is warranted against any manufacturing defects in materials and/or workmanship for as long as you own it. With a proof of purchase, we will repair or replace, at our discretion, any defective frame with the same or comparable model (due to product evolution)"

    Sounds pretty straighforward to me. Prove you bought it, and if it's defective, they'll offer you a comparable replacement.

    You're not a cheap bastard for expecting to get what you pay for.

    Let us know how it shakes out.
    I'm what Willis was talkin' about

  27. #27
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    How is an old ass worn out frame defective? Do you buy a car and keep it perfect for 18 years? If cannondale keeps on sending out replacment frames for issues like this than we should plan on them going bankrupt. Then what will we ride? GT bikes??? I would rather not.. If your frame breaks after 10 years they should start to prorate. We ride mt bikes.....men. if you ride hard enough things. Break. Stop acting like lawyers and man up. Stop hiding behind words and use actions. Just go ride...enough said

  28. #28
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    Quote Originally Posted by spartan23
    makes me think...I have a Jekyll purchased new in 2001 (yes, Im the original owner) and wonder if I can claim it under warranty replacement for a 2011 jekyll
    Thats what im aslo thinking with my Goodboy..... ....then id swop all my pollished limited edition xtr onto it........

    Iv got the original recept and regestered the frame numbers with Chaingang via the Cannondale website at the time....i never got the original warranty card tho....but think i should be covered if i need to warranty the frame....
    2002 M Cannondale Jekyll Goodboy 30th Aniversery...#017-300....

  29. #29
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    Iv just gone onto the Cannonale website to sign in to see if i could check that my bike is still regestered but it didnt recognise my e-mail or password....

    So i had to re-join....got to the section to regester my bike and it wont let me enter anything before 2005....

    I know i regestered it when i got it in 2002 but wheres all my info gone?....
    Last edited by qwackers; 09-01-2010 at 08:54 AM.
    2002 M Cannondale Jekyll Goodboy 30th Aniversery...#017-300....

  30. #30
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    Quote Originally Posted by pizzaflyer
    I finally pinned down a creak on my bike today. A small crack near the top of the seat tube. What makes this case interesting is my bike is a 1992 M700. I'm the orginal owner. It was ridden very often early in its life but the last 10 years have been spent riding around the neighborhood with the kids. Until about 3 months ago that is. I started hitting the local trails again and noticed this crack this morning after truing the rear wheel.

    Still under the lifetime warranty? What should I expect? Nothing on this frame is compatible with modern components. I should hear back from my local shop tomorrow.

    Let me know what you think.

    Thanks,

    Tony
    I say go for it. I would.

  31. #31
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    Heres a link to the 1992 catalouge....M700 is on page 17....

    http://sanaandterry.com/cannondale/year/1992/1992.pdf
    2002 M Cannondale Jekyll Goodboy 30th Aniversery...#017-300....

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    Thanks for all the inputs. I'm not cheap. I was planning on getting a $3Kish 29er very soon but it was probably not going to be a Cannondale. This way I support my LBS and let him build me a $3K ish bike around a new frame (hopefully).

    No receipt yet. Still looking in some smoky boxes. I did find a early 1993 picture of me on it gong to my first race though.

  33. #33
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    He not cheap. thats an immature statement at best .

    A guarantee is what it is.

    Just like Snap On or anything with a lifetime guarantee.

    It would be very very bad form if they did not honor their own deal.

  34. #34
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    i'd rather be a cheap bastard than an ignorant a$$hole

  35. #35
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    FWIW, the M800 I have cracked in the common spot of the seatube / collar area. Having the proof of buying it, Cannondale offered a frame only Caffeine model.

    So a 1993 M800 frame was worth a 2010 Caffeine. As the others mentioned, tough to make the components and especially the fork fit. They had no intention of doing much more. You are on your own fork wise.

    As for being cheap, or wrong for using the warranty you paid for, you aren't. That was an era when it was very common for low time frames to crack. Also about the same time they started sanding all the welds smooth to reduce stress and no doubt time and cost of fish mouth welds.

    Since the main point of keeping an old M800 BOE, was having an east coast high bottom bracket bike, I opted out of warranty on the frame and bought a new Thomson seatpost. Got everything adjusted for proper height. Then using platenuts (the airplane boys posting should know what they are) I installed the post at a preset height. After that I trimmed off the frame at the seat tube, eliminating the chance for the crack to grow.

    So I've been able to keep a retro M800, convert it to a single speed, that is very light with old school high end aftermarket stuff and a Mag21 to ride until it finally dies.

    Cheap no, just decided Cannondale doesn't offer a bike capable of the clearance that old BOE was delivered with.

    If you check, the older Cannondales came with a lifetime warranty. Somewhere around 2000, they decided to change it to either 2 or 5 years I thought. Not sure how long they warranty composite frames. Hopefully not too long as that's easy money doing repairs on the carbon fibre sections.

    If I were you, and they offer the frame swap under warranty, I would see what size and model Cannondale currently draws the most $ and sell the new frame. Someone will pay far more than it's worth to you, then go buy your new bike, whatever brand it is and put the frame money towards it. Take your leftover components, search and find another M700, or GT, or Specialized or something cool in that vintage, for short money and swap your parts onto it. Best bet is to find a nice steel frame with no rust.

    PK

  36. #36
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    Quote Originally Posted by PMK
    FWIW, the M800 I have cracked in the common spot of the seatube / collar area. Having the proof of buying it, Cannondale offered a frame only Caffeine model.

    So a 1993 M800 frame was worth a 2010 Caffeine. As the others mentioned, tough to make the components and especially the fork fit. They had no intention of doing much more. You are on your own fork wise.

    As for being cheap, or wrong for using the warranty you paid for, you aren't. That was an era when it was very common for low time frames to crack. Also about the same time they started sanding all the welds smooth to reduce stress and no doubt time and cost of fish mouth welds.

    Since the main point of keeping an old M800 BOE, was having an east coast high bottom bracket bike, I opted out of warranty on the frame and bought a new Thomson seatpost. Got everything adjusted for proper height. Then using platenuts (the airplane boys posting should know what they are) I installed the post at a preset height. After that I trimmed off the frame at the seat tube, eliminating the chance for the crack to grow.

    So I've been able to keep a retro M800, convert it to a single speed, that is very light with old school high end aftermarket stuff and a Mag21 to ride until it finally dies.

    Cheap no, just decided Cannondale doesn't offer a bike capable of the clearance that old BOE was delivered with.

    If you check, the older Cannondales came with a lifetime warranty. Somewhere around 2000, they decided to change it to either 2 or 5 years I thought. Not sure how long they warranty composite frames. Hopefully not too long as that's easy money doing repairs on the carbon fibre sections.

    If I were you, and they offer the frame swap under warranty, I would see what size and model Cannondale currently draws the most $ and sell the new frame. Someone will pay far more than it's worth to you, then go buy your new bike, whatever brand it is and put the frame money towards it. Take your leftover components, search and find another M700, or GT, or Specialized or something cool in that vintage, for short money and swap your parts onto it. Best bet is to find a nice steel frame with no rust.

    PK
    I don't know what platenuts are....do you have any photos of your frame fix? As a fellow M800 owner, I'm curious to see it
    I'm what Willis was talkin' about

  37. #37
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    Quote Originally Posted by pizzaflyer
    Thanks for all the inputs. I'm not cheap. I was planning on getting a $3Kish 29er very soon but it was probably not going to be a Cannondale. This way I support my LBS and let him build me a $3K ish bike around a new frame (hopefully).

    No receipt yet. Still looking in some smoky boxes. I did find a early 1993 picture of me on it gong to my first race though.
    Stop checking and go to your LBS to find out!!!! Suspens is killing me!
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  38. #38
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    Receipt found. Waiting on LBS for an answer.

  39. #39
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    wow ... can't wait to see the results

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  41. #41
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    Me too....
    2002 M Cannondale Jekyll Goodboy 30th Aniversery...#017-300....

  42. #42
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    No one told Cannondale they had to guarantee the frame for life. If he still has the receipt Cannondale should honor their warrantee. Although a steep discount on another frame would be my first choice as well. A friend of mine owns a busy bike shop and recently warranteed a 11 year old Specialized no questions asked. He told me the amount of bikes these manufacturers have to replace is miniscule. Well under 1%. For the amount of positive P.R. it does for the company it would be foolish to not back up their promise.

  43. #43
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    Quote Originally Posted by Spastook
    No one told Cannondale they had to guarantee the frame for life. If he still has the receipt Cannondale should honor their warrantee. Although a steep discount on another frame would be my first choice as well. A friend of mine owns a busy bike shop and recently warranteed a 11 year old Specialized no questions asked. He told me the amount of bikes these manufacturers have to replace is miniscule. Well under 1%. For the amount of positive P.R. it does for the company it would be foolish to not back up their promise.
    When I worked in a shop in the mid 90's I saw GTs and Giants warrantied without issues. Most had receipts proving original ownership, others didn't but the sales reps took care of them without hesitation anyway. Their attitude was they were standing behind the company's bikes, building a brand. It sure made a happy customer, too.
    I'm what Willis was talkin' about

  44. #44
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    If staff in cannondale management see this thread and all the hits its getting, you may even get a free car with your new bike lol.
    This is a perfect opportunity fro the company to show its quality in customer service against others.
    If your not slidin, yur not ridin

  45. #45
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    Quote Originally Posted by qwackers
    Me too....
    =D =) =D

  46. #46
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    Quote Originally Posted by Spastook
    No one told Cannondale they had to guarantee the frame for life.
    Just to clarify, when he bought his bike, Cannondale had a written warranty stating the lifetime warranty.

    This later changed while Cannondale still owned Cannondale.

    My warranty discussion about my M800 was after Cannondale was owned by whoever owns them now. For me they would still honor the previous warranty but obviously didn't need to.

    My guess is if the shop calls Cannondale, he will be offered a leftover 2010 frame of similar material and size. But they may be willing to substitute to the owners request if reasonable and available.

    There is a reason longtime riders know why Cannondales were called Crackenfails. The warranty has been put to use many many times, sometimes warranty upon warranty on the replacement frames. It's how it was back in the 90's, same time frame of this bike.

    PK

  47. #47
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    I reckon that if you get nothing then we should at least throw in a few bucks just for the entertainment value, any chance of posting the conversation at the bike shop on youtube??
    Don't grow up, it's a trap.

  48. #48
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    Quote Originally Posted by Freediver
    I reckon that if you get nothing then we should at least throw in a few bucks just for the entertainment value, any chance of posting the conversation at the bike shop on youtube??
    "Common sense isn't always that common!"
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  49. #49
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    Quote Originally Posted by Spastook
    No one told Cannondale they had to guarantee the frame for life. If he still has the receipt Cannondale should honor their warrantee. Although a steep discount on another frame would be my first choice as well. A friend of mine owns a busy bike shop and recently warranteed a 11 year old Specialized no questions asked. He told me the amount of bikes these manufacturers have to replace is miniscule. Well under 1%. For the amount of positive P.R. it does for the company it would be foolish to not back up their promise.
    Nobody was telling him he should not get it , we were just telling him he would need the receipt and be the original owner. which he now has and is ..so good luck too him.

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    The lifetime warranty applies to all bikes with the notable exception that the frames for Freeride & Dirt Jumping bikes (such as Gemini, Gemini DH, Judge, Perp and Chase) are warranted against manufacturing defects in materials and/or workmanship for a period of three (3) years from the date of original retail purchase. Maybe that's what PMK was referring to when citing a recollection of a reduced warranty.

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    No soup for you. "The bike is beyond its useful life." I'll pick pick my old machine Friday and repair the frame myself and wait for the Scott Scale 29er Pro to hit the stores. Good luck guys. I really wanted to buy another Cannondale too.

    Tony

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    they said No??
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  53. #53
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    Quote Originally Posted by pizzaflyer
    No soup for you. "The bike is beyond its useful life." I'll pick pick my old machine Friday and repair the frame myself and wait for the Scott Scale 29er Pro to hit the stores. Good luck guys. I really wanted to buy another Cannondale too.

    Tony
    That's bs! Talk directly to cannondale and ask for the local sales rep. lifetime warranty means lifetime warranty as pointed out before "As long as the original buyer owns it".
    The reason why cannondale made the above statement on their warranty was because most folks might not keep their bikes that long.
    The amount of years for lifetime warranty was changed several years back to I believe 7 years.
    Your bike was purchased before that....
    I sense that Dorel already started the new warranty terms that I mentioned a while back already.... soon all cdale owner's lifetime warranty will go out the window.
    It was supposed to kick in for the 2012 model year hence my surprise they won't honor yours.
    Cannondale will soon be another Taiwan made, mass produced, 12 month warranty (if you're lucky) bike manufacturer like almost everybody else out there....
    "Common sense isn't always that common!"
    Custom Prophet and Custom Delta V

  54. #54
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    Quote Originally Posted by pizzaflyer
    No soup for you. "The bike is beyond its useful life." I'll pick pick my old machine Friday and repair the frame myself and wait for the Scott Scale 29er Pro to hit the stores. Good luck guys. I really wanted to buy another Cannondale too.

    Tony

    not an happy end ....

    change of brand is involved in this story ?

  55. #55
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    Quote Originally Posted by pizzaflyer
    No soup for you. "The bike is beyond its useful life." I'll pick pick my old machine Friday and repair the frame myself and wait for the Scott Scale 29er Pro to hit the stores. Good luck guys. I really wanted to buy another Cannondale too.

    Tony
    Yup, give a call to cust. service of Cannondale, dont stop your quest at your LBS.
    I know there are C'Dale shop owners that read theses lines, pls give us your opinions!!!!!
    08 Rush 4 - 650B
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  56. #56
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    They didn't offer you the frame exchange program?

  57. #57
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    Apparently "lifetime" means something to Cannondale other than "as long as I live or until I junk the bike," but I'm not sure exactly what. Probably more than one year. But how about five? Ten? Less than twenty, but more than fifteen? Maybe Cannondale should just dump the whole "lifetime" thing and replace it with "9.65 years," or whatever it actually is!

  58. #58
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    Quote Originally Posted by pizzaflyer
    No soup for you. "The bike is beyond its useful life." I'll pick pick my old machine Friday and repair the frame myself and wait for the Scott Scale 29er Pro to hit the stores. Good luck guys. I really wanted to buy another Cannondale too.

    Tony
    That's lame.

    Were you told that by the C-dale sales rep directly or by a shop employee? I'd make sure before giving up.

    I can't believe they didn't even offer a crash replacement...or did they?
    I'm what Willis was talkin' about

  59. #59
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    Pizzaflyer, the quoted term "The bike is beyond its useful life" is not how it works. You have documents stating your rights as an owner for warranty services. States have their own laws regarding such rights as well. Some arbitrary third party such as a local bike shop, or even a rep, can't come in and say "he feels" like your bike no longer applies. I would go straight to the top and climb as high as you can within the company. Customer service may be very well aligned to push you off as much as they can. You are looking for top leadership that wants to save face. If the Montgomery family were still there, this would not be an issue.

    FYI, this is not a made in Taiwan brand. It's made in China. If you don't mind riding a Chinese bike as a replacement, it might be worth the effort to get it replaced. For me, I would probably fight for a replacement out of principal and sell the replacement frame. I prefer to support the American bicycle industry as long as they are producing great bikes.

  60. #60
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    Quote Originally Posted by gradstdnt_99

    FYI, this is not a made in Taiwan brand. It's made in China.
    I said: "Cannondale will soon be another Taiwan made......." do some research then you will know that ALL of cannondale's production will be done in Taichung, Taiwan in the future....
    "Common sense isn't always that common!"
    Custom Prophet and Custom Delta V

  61. #61
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    Quote Originally Posted by cdalemaniac
    I said: "Cannondale will soon be another Taiwan made......." do some research then you will know that ALL of cannondale's production will be done in Taichung, Taiwan in the future....

    Bikes currently in retail shops clearly state "Made in China". Saw it with my own eyes.

  62. #62
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    Quote Originally Posted by gradstdnt_99
    Bikes currently in retail shops clearly state "Made in China". Saw it with my own eyes.
    Well Cdalemaniac did say at the end of the line ..in the future....but you are right at this point some of the bikes are currently made in China.

  63. #63
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    Regardless of where they are made guys Pizzaflyer is getting the "run-around" in my opinion. I think you should contact Cannondale directly and when the representative that you are talking to turns you down nicely ask for that persons name and immediately ask to speak to their supervisor. If you keep that up for long enough you may get something accomplished.

    I personally would not give up so easily because I am a stubborn son of a b!tch. I am so stubborn that I persisted for a year and a half on an insurance claim with the Post Office, until I got my money back. I think I received a total of 5 rejection letters and 4 telephone rejections.

    For me, "Lifetime Warranty" means just that. PERIOD.

  64. #64
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    I'll pick up the bike tomorrow and try another shop. This LBS owner sent a few pictures to a Cannondale Rep, as far as I know, and has offered nothing. Looks like Cannondale has become a victim of the times. Customer service is gone. Can a web only company have better warranty support than Cannondale? A discount on a new bike or new frame would be nice. Otherwise there are lots of other great bikes out there. Any Cannondale reps out there listening?

  65. #65
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    Frame exchange program from C'dale site:

    http://www.cannondale.com/usa/usaeng...ction?faq_id=2

    IMO the rep handled this poorly. Personally I think that a warranty replacement would have been generous, considering the frame age.

    If he was smart(er) his reply should have been "I'm sorry but the frame is beyond it's useful life and therefore is not eligible warranty replacement but we do offer a frame replacement program where we provide a generous discount on a new Cannondale frame. I'd be more than happy to pass on the details to your LBS"

  66. #66
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    Can you post up the pictures of the frame damage?

  67. #67
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    One of the guys in this thread hit it with the analogy to Snap-On or Craftsman products. An unconditional lifetime warranty (which it appears is what you were promised upon purchase) should be unconditional and lifetime. When a company changes hands, gets bought out, whatever, the new parent company needs to either honor the promises made in the past or change the name so they're not riding on the reputation forged from prior business practices. Appears like Scammondale is choosing the latter.

    I'd still go corporate and sidestep LBS (local bull ****). Good luck!

  68. #68
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    Quote Originally Posted by BadBoyNY
    Well Cdalemaniac did say at the end of the line ..in the future....but you are right at this point some of the bikes are currently made in China.
    At least 1 person knows about text comprehension......
    "Common sense isn't always that common!"
    Custom Prophet and Custom Delta V

  69. #69
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    Quote Originally Posted by brows141
    Regardless of where they are made guys Pizzaflyer is getting the "run-around" in my opinion. I think you should contact Cannondale directly and when the representative that you are talking to turns you down nicely ask for that persons name and immediately ask to speak to their supervisor. If you keep that up for long enough you may get something accomplished.

    I personally would not give up so easily because I am a stubborn son of a b!tch. I am so stubborn that I persisted for a year and a half on an insurance claim with the Post Office, until I got my money back. I think I received a total of 5 rejection letters and 4 telephone rejections.

    For me, "Lifetime Warranty" means just that. PERIOD.
    I totally agree!
    "Common sense isn't always that common!"
    Custom Prophet and Custom Delta V

  70. #70
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    Quote Originally Posted by gradstdnt_99
    Bikes currently in retail shops clearly state "Made in China". Saw it with my own eyes.
    That is correct.
    "Common sense isn't always that common!"
    Custom Prophet and Custom Delta V

  71. #71
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    Quote Originally Posted by pizzaflyer
    No soup for you. "The bike is beyond its useful life." I'll pick pick my old machine Friday and repair the frame myself and wait for the Scott Scale 29er Pro to hit the stores. Good luck guys. I really wanted to buy another Cannondale too.

    Tony
    It wasn't beyond its useful life until it got busted.

  72. #72
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    You need to find the right people to talk to at Cannondale.

    A co worker of mine had luggage during a business trip. He paid $20 to check a bag. Sure enough they lost the bag. He demanded a refund of the $20 since he paid for a service they never provided. The airline has a strict policy of no refunds of any kind for checked bags. He basically got nowhere with customer dis-service, their supervisors, or managers.

    He googled the president and other senior level company officials to find who's on top. He simply decoded the username format they use for email and informed all of them of his issue. Some bounced, others got through. One actually got through to someone who gives a **** and has the authority to do something about it. In the end they could not refund his $20 due to strict corporate policy. He managed a total of $300 in vouchers for future travel.

    Moral of the story, it pays to be persistent and find the right people with authority to make things right. You clearly paid for a product and lifetime warranty service. You should expect nothing less.

  73. #73
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    Quote Originally Posted by kuan
    It wasn't beyond its useful life until it got busted.

    This is similar to lifetime replacement warranty for climbing rope. If the rope breaks and the user dies, the lifetime of the user expires negating any warranty claims.

  74. #74
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    Quote Originally Posted by pizzaflyer
    No soup for you. "The bike is beyond its useful life." I'll pick pick my old machine Friday and repair the frame myself and wait for the Scott Scale 29er Pro to hit the stores. Good luck guys. I really wanted to buy another Cannondale too.

    Tony
    Iím disappointed but not surprised. You have to be an attorney to understand these warranties.

  75. #75
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    Update: I called my LBS this morning. He's convinced the rep to give me employee pricing on a whole new bike I want (Flash Carbon 29er 3). Who knows when it would show up since i'm pretty far down the priority list though. If the discount is good enough, I may move up to the 2. Haven't seen pricing on these bikes though.

  76. #76
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    Quote Originally Posted by pizzaflyer
    Update: I called my LBS this morning. He's convinced the rep to give me employee pricing on a whole new bike I want (Flash Carbon 29er 3). Who knows when it would show up since i'm pretty far down the priority list though. If the discount is good enough, I may move up to the 2. Haven't seen pricing on these bikes though.
    Yeah! Too bad that it took some extra pressure, but it's great to hear that they did the right thing in the end by making you happy!

  77. #77
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    If you are getting employee pricing spring for the carbon 2

    It is the best value model for 2011 IMO. Shame it took some hassling to get the deal. A smarter rep would have initially worked something out like this.

  78. #78
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    But you dont get a free replacement of your frame as you shoud have. We will never know where it would have ended....
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  79. #79
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    Sounds like a good deal to me. That discount has to be of greater value that a frame replacement. Now if only my '96 would break!

  80. #80
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    Quote Originally Posted by eaglecat
    Sounds like a good deal to me. That discount has to be of greater value that a frame replacement. Now if only my '96 would break!
    I agree Mike!...
    Now I just need to ride my 91 more often

    I know SOMEwhere in a box is the receipt from Bobs bikes in Park Ridge!

  81. #81
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    I'm glad you got a result in some form.

    I do feel that some value has been wiped off my Cannondales, we paid for that warranty with the purchase price of our bikes, it is part of the package.

    I've got a 13yr hardtail in the shed, buying new XTR rim brake wheels for it, there is no way it is beyond useful life.

    Nice choice of new bike BTW
    Don't grow up, it's a trap.

  82. #82
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    Quote Originally Posted by Freediver
    I'm glad you got a result in some form.
    I've got a 13yr hardtail in the shed, buying new XTR rim brake wheels for it, there is no way it is beyond useful life.
    I know how you feel. I upgraded some components on my old '94 Cannondale Delta V 700, and it got me through finishing the Colorado Trail Race--without even one mechanical failure! That old bike felt pretty useful!

  83. #83
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    Quote Originally Posted by pizzaflyer
    Update: I called my LBS this morning. He's convinced the rep to give me employee pricing on a whole new bike I want (Flash Carbon 29er 3). Who knows when it would show up since i'm pretty far down the priority list though. If the discount is good enough, I may move up to the 2. Haven't seen pricing on these bikes though.

    Well at least they are giving you a discount on an entire bike. This may work out best since you would probably not carry over the components from your old bike. Either way, let us know how this works out and what you decide to get in the end.

    Good for you for persisting!!

    Never let them interpret the rules so that they can benefit themselves.

  84. #84
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    Has anybody broken Prophet lately? I wonder what Cannondale offers right now as replacement (prophet (if available??), rize,moto, jekyll).

  85. #85
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    How do you break a prophet? And they have a few med frames left and a swing arm.

  86. #86
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    Quote Originally Posted by karlmichael
    How do you break a prophet? And they have a few med frames left and a swing arm.
    It's not that hard. I ride quite a lot, like to ride fast and steep rocky trails + weight like 100 kg with all gear. I believe that any frame can be broken after some time, if you ride mountain bike the way it should be driven. Unfortunately my broke just after 15 months.

    How do you know about med frames (I believe med means medium)? Well I need large.

  87. #87
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    I just had to replace the swing arm on my prophet and I spoke with cannondale about their stock of bikes. If you are the original owner they should swap out the rear swing arm if you broke the front triangle then I'm guessing you can pick from the rise frame set or a rush if they have any left for replacments.

  88. #88
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    why a guy must apply pressure to have his right make true ?

  89. #89
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    I saw a Prophet a week ago that had been beaten on. Claimed 30 foot drops.
    The tire had made an impression on the seat tube a couple times, and the shock mount on the top tube was flared out pretty good. Still going though!

  90. #90
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    I was offered to buy a bike at a discount. Just ordered a Flash Carbon 29er 2. Can't wait to get it. Will send off the old frame to Cannondale after it arrives. LBS expects Cannondale will send back a NOS frame.

  91. #91
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    Quote Originally Posted by pizzaflyer
    I was offered to buy a bike at a discount. Just ordered a Flash Carbon 29er 2. Can't wait to get it. Will send off the old frame to Cannondale after it arrives. LBS expects Cannondale will send back a NOS frame.
    You bought a bike or just a frame? What was the discount if it's not a secret.

  92. #92
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    I wouldn't hate on Cannondale because they wouldn't honor the lifetime warranty.

    Realistically, the best you could hope for is a Taiwanese CO2 frame, which would be relatively useless since most of the old parts would not transfer over and the cost of building it up would not be worth throwing it on a CO2.

    In defense of Cannondale and the sales rep, this kind of request is tantamount of saying, "hey I have an IOU from 20 years ago - pay up."

    I mention this because I found a free shuttle pass from 3 years ago, and I dropped it on my friend who owns the shuttle company. 3 seasons is literally 3 lifetimes ago, and I only used it to be a brotherly annoyance. If he had said no, I would have paid my fare without comment.

    I see your shop finagled with the sales rep and got you a below cost deal. You should be feel very lucky.

  93. #93
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    I bought a whole bike. The discount was more than the whole bike was in 1992. I'm very satisfied. I knew it was a long shot and my LBS went to bat for me.

    With CO2 frame (if that's what I get) will be used to build a bike for my brother using ebay parts. He could use the exercise.

  94. #94
    memento mori
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    Nothing like a good lbs!!

  95. #95
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    Bravo to the LBS for helping you out. Don't forget them though, they really had nothing to gain from this whole ordeal and it wouldn't hurt to throw a little business their way.

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    Ya-Extra tyres, patch kits, riding wear,lube-anything like that -buy it from them-they reated you well and so did Cannondale!!!

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    Quote Originally Posted by sanjuro
    I wouldn't hate on Cannondale because they wouldn't honor the lifetime warranty.

    Realistically, the best you could hope for is a Taiwanese CO2 frame, which would be relatively useless since most of the old parts would not transfer over and the cost of building it up would not be worth throwing it on a CO2.

    In defense of Cannondale and the sales rep, this kind of request is tantamount of saying, "hey I have an IOU from 20 years ago - pay up."

    I mention this because I found a free shuttle pass from 3 years ago, and I dropped it on my friend who owns the shuttle company. 3 seasons is literally 3 lifetimes ago, and I only used it to be a brotherly annoyance. If he had said no, I would have paid my fare without comment.

    I see your shop finagled with the sales rep and got you a below cost deal. You should be feel very lucky.
    If he had said no.........

    So I gather he honoured the shuttle pass?

    Much like asking Cannondale to honour a "lifetime" warranty

  98. #98
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    Quote Originally Posted by sanjuro
    ..........................In defense of Cannondale and the sales rep, this kind of request is tantamount of saying, "hey I have an IOU from 20 years ago - pay up." ..........................

    Look, not wanting to get into an argument, but when you sell something (let's say a bike for arguments sake) and you base your sales pitch on the "lifetime warranty" well then it means just that. Now in all fairness the company has changes owners since then and realistically the bike is past it's normal life span. None of that matters since there was a LIFETIME WARRANTY.

    The company honoring the warranty actually strengthens it's name and will probably get a few more customers as a result of their gesture. Look at it from a professional point of view, how much does a bike really cost a company to produce? Forget about what we are paying for them as customers and think of what it actually costs to make a frame. One happy customer will bring more customers, one disgruntled customer will spend their money elsewhere. In both circumstances the word will get out. So to your 20 year old IOU comment, anyone with an ounce moral values (and a brain) would honor the IOU.

  99. #99
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    Cannondale screwed up a few weeks ago and sent the wrong size bike. I ordered a XL but a L showed up. I was told it will now be Mid-March. My LBS tried to work something out with some other shops with in-store invertory and Cannondale but nothing could be worked out.

    I cancelled my order yesterday and ordered a Tallboy. It should be here in a week or so.
    I appreciate the employee pricing offered to me but my confidence in Cannondale is gone. I'm now told that these types of claims (top of seat tube) aren't being supported anymore.

  100. #100
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    Very sorry to hear your consistent poor service you've been getting from Cannondale. Time will tell if this is indeed the beginning of the end for them. Clearly the company has not picked up the ball when it comes to customer service. Long delivery times on new bikes, reneging on their lifetime warranty, can't even get a discount replacement right. Hype and vaporware can only get you so far. People are willing to accept poor customer service only if the products they buy are heavily discounted. To get bargain basement service while paying a premium price for a so called high end product is a very poor way to build a brand.

    In five years time after Dorel next to destroys Cannondale's brand, I would love to see Montgomery buy Cannondale from Dorel cheap and show those suits not only how to build bikes, but how to treat loyal customers.

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