Just wondering if anyone has had to pay shipping from cannondale back to the lbs?
The shop that sent my lefty in was not the shop i bought the bike from. Thankfully they said they would send it off for me. Of course i would be paying shipping to cannondale as it wasnt ought from them.
Now im told I need to pay return shipping. In my intustry never would a customer have to pay return shipping on a problem that was not from the end user.
Is this just how they do things. If so its not fair for the lbs to eat the return charges. If I bought the bike from said dealer theres no way I would be paying it. And what happenes if it breaks againg. Shipping isnt cheap.
Is this a normal thing in the bike world?
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