Results 1 to 64 of 64
  1. #1
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26

    Flash 29er Cracked Frame Warranty Issue.

    Not sure if this is the right place to post this and mods please move this to appropriate location if needed.
    Also posted in bike and frame discussion forum so if you've read before sorry for the double post.

    Ok, So I need some help with a warranty issue with a 2011 Cannondale Flash 29er XL frame that has cracked at a weld where the top tube connects to the seat tube.

    First, some info on the bike, 1. It has less than 100 miles on it and is well taken care of, never ridden crazy or extreme, mainly XC and because of my schedule only 2-3 times a month since purchased.
    2. Not even 1 year old yet.
    Some info on me,
    1.I am a big guy, 6'7" and 240 lbs but nothing that a XL frame shouldn't be able to handle. 2. I did not buy this bike from a LBS, I purchased from an individual after he blew out his back motocrossin and was not able to ride
    3. Bike was purchased by original owner in Jan of this year and was never ridden before his injury. I purchased bike in March and like stated above I have less than 100 miles on it.
    I know all about Cannondale’s warranty policies only applying to original owner so I don't need a lecture about fine print. I purchased the bike after contacting LBS to get a Flash but was told there were no XL frames available to be had. Searched all LBS that carry C-dale' in a 100 mile radius and got same answer; "No XL frames and we don't know when there will be more available." So when given the opportunity to get a "new" Flash and save some dollars I took it, which I am willing to wager most people who are hurting during this economy would have done also.

    OK so on to my dilemma that I am sure some of you have already figured out, LBS and Cannondale rep basically saying, "Sorry, F... you, you should have bought from a LBS and this wouldn't have happened" Tried pleading case but have basically been treated like a sh*tbag because I bought "second hand" and not "new" .

    I understand C-dales policy and realize the reason behind it, they don’t want every person who buys a 2,3,or more year old bike off e-bay or craigslist to come streaming into the LBS demanding a refund on a abused frame. I would also understand if I was out downhillin, jumpin and freeriding a bike not meant for that type of abuse. But clearly this is a manufacturing defect and Cannondale should do the right thing, that is, get me a replacement frame. They did offer me a "Crash replacement frame" at what the LBS owner called a “deal" at $500. Well, I don't have $500 to spend on a frame, much less one that should be covered under some type of warranty.

    Please don’t use this as a post to “bash on” about how Dorel has ruined the Cannondale name; I know all about that argument but it does nothing to help me out. Also I don't need lecturing about "getting what I deserve" by not buying from a LBS, because I have already gotten that from my LBS owner and again, it does nothing to help me. That dead horse has been beaten enough.

    I just want Cannondale to do what's right and support a Cannondale owner with some decent customer service.

    I guess what I am asking for is this 1. Anyone here ever run into the same type of issue and if so what did you do to get it resolved? (If it was ever resolved) 2. Does anyone have info or contact numbers to the C-dale/Dorel corporate offices? Clearly I am going to have to head further up the ladder to get some help.
    Sorry for the long post and thanks in advance for any help anyone can give.

  2. #2
    Wandervans
    Reputation: smilycook's Avatar
    Join Date
    Jan 2004
    Posts
    2,079
    Do you still know owner, if not 500 for crash replacement sounds like a great deal.

    Seems like the original owner might have done something to the bike.
    Live to ride!
    18 Cannondale Jekyll Carbon
    16 Diamond Back DB8

    https://www.facebook.com/wandervans
    wandervans.com

  3. #3
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    SmilyCook,
    I am in contact with the owner but he does not have the original receipt and the shop where he bought the bike went out of business. As for him doing something to the bike I find highly unlikely since he never even had a chance to put in on the trail before he blew out a couple of disc's in his spine. When I bought it it was pristine, the only thing he had done was changed the tires and grips. The crack is right on a weld, it can clearly be seen right where the top tube meets the seat post. Bad weld covered up by beautiful paint job.

    $500 may sound great..... if you have $500 to spend. Right now $500 might as well be $5000 for me. I spent a year in Afghanistan saving what little I could after supporting my wife and daughter back here to buy a new bike. Like I said, that is unacceptable seeing as this is clearly a manufacturer defect.

    If I had bought said bike from a LBS they would warranty it "no problem/no questions"(LBS owners words not mine) but because exact same bike is now in hands of second owner it makes the warranty null and void? So what is different? 1st owner, same bike=new frame. 2nd owner same bike=you're screwed!
    Does $500 still sound like a good deal?

  4. #4
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    To some $500 might seem great and believe me, I thought about taking the offer just to avoid the headache and be able to get back on the trail, but then I would've had to run my credit debt up by another $500 and that is exactly what I'm working so hard to erase. It's about principle and about doing the right thing.
    Someone buys a used car and it is still within the mfgr warranty and something happens the car makers cover it, no questions asked no matter how many people may have bought and sold it.

    It also about building a base of loyal customers.Do the right thing and people will support you and keep coming back to spend money.

    This is not the way one should go about it.

  5. #5
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    Heres a picture of the crack - clearly right along a weld. hard to imagine this is anything other than a defect.


  6. #6
    mtbr member
    Reputation: jason.R's Avatar
    Join Date
    Jul 2008
    Posts
    114
    Quote Originally Posted by cavscout66 View Post
    I just want Cannondale to do what's right and support a Cannondale owner with some decent customer service.
    I feel your pain man but they are doing what is right. Warranty is for the original owner.....it is what it is. If they warranty for you they would have to do it for everyone. They don't have to give you a crash replacement price either. Id say by giving you that, they are trying to work with you.
    Last edited by jason.R; 09-25-2011 at 05:12 PM.

  7. #7
    mtbr member
    Reputation:
    Join Date
    Nov 2004
    Posts
    632
    Quote Originally Posted by cavscout66 View Post
    It also about building a base of loyal customers.Do the right thing and people will support you and keep coming back to spend money.
    But you didn't spend money and give it to Cannondale, you gave it to your buddy.

    Sorry man, I gotta side with Cannondale on this one.

    You want Cannondale to give you a free frame when you didn't really buy it from them? They do treat their loyal customers well. You unfortunately weren't their customer on this one.

  8. #8
    mtbr member
    Reputation: jason.R's Avatar
    Join Date
    Jul 2008
    Posts
    114
    Quote Originally Posted by trauma-md View Post
    But you didn't spend money and give it to Cannondale, you gave it to your buddy.

    Sorry man, I gotta side with Cannondale on this one.

    You want Cannondale to give you a free frame when you didn't really buy it from them? They do treat their loyal customers well. You unfortunately weren't their customer on this one.

  9. #9
    mtbr member
    Reputation:
    Join Date
    Oct 2008
    Posts
    268
    Get the replacement frame, sell it, buy a steel frame bike off Craigslist? That would get you on the trails with as little loss of cash as possible. I know it might not be the bike you want but it'll at least get you riding.

  10. #10
    mtbr member
    Reputation:
    Join Date
    Nov 2006
    Posts
    998
    just say you purchased it from the shop that went out of business and dont have the invoice anymore. tell them the shop name and the name the frame was purchased by.

    i doubt cannondale wants the bad press. and the case seems to be pretty clear to me ...

  11. #11
    mtbr member
    Reputation:
    Join Date
    Mar 2006
    Posts
    258
    I feel your pain. It seems that bike riders usually get the very short end of the stick when it comes to warranty stuff. I don't and never will understand why the warranty doesn't cover the bike itself for the year regardless of the owner.

  12. #12
    mtbr member
    Reputation:
    Join Date
    Nov 2004
    Posts
    632
    Quote Originally Posted by bballr4567 View Post
    I feel your pain. It seems that bike riders usually get the very short end of the stick when it comes to warranty stuff. I don't and never will understand why the warranty doesn't cover the bike itself for the year regardless of the owner.

    Most everything you buy has warranty limited to original owner and is non-transferable (except vehicles and other minor exceptions), so it's not just bike riders.

    If you don't want to pay for NEW bike then you won't get a warranty, that premium is built into the price. Everyone should know the risks of buying used bikes. Having a LIFETIME warranty is enough of an incentive to purchase new. I have purchased some used bikes in the past and I am aware that if anything ever happens, I'm SOL. I certainly wouldn't haggle with a company for a warranty claim when the terms are so evident.

    To the OP, you knew the risk you were taking, so it's no ones fault but yours. Trying to make Cannondale the bad guy on the back end really isn't right. As well, I'm sure the rep never said "F*** you". He was just stating an evident fact that: if you would've bought new and supported your LBS, this wouldn't have happened. He's right.

    They are actually going beyond the norm by offering you a crash replacement frame.

    You want something free from a company you didn't even buy the bike from. All you did was help a buddy, who unfortunately got hurt, regain some finances. That is an admirable thing, though.

    You gambled and lost.

    If you support LBS's and bike companies, they'll support you. Lesson learned.

  13. #13
    mtbr member
    Reputation:
    Join Date
    Nov 2006
    Posts
    998
    warranty should be not linked to the owner. warranty is to protect consumer from poor design and manufacturing defects.

    most countries have a warranty time frame defined by law, unregarded the number of owners (like japan or european union). consumer protection is poor in the u.s. in comparison to many other developed countries.

    i understand there are lots of bike shop guys in this forum. but hey guys, this frame is a few months old, its expensive and a decent company should stand behind its product if there is an obvious manufacturing defect.

    btw, companies that treat me well as 2nd hand owner or when i am in trouble i will be back buying new stuff... here you can see the true quality of customer service.

    but as many said. the rules are the way they are. if cannondale does not take responsibility, take the crash replacement frame. sell it. buy something cheaper to keep riding. and post the pics of the broken frame all over the internet ...

    and yes. i am just a normal consumer. not linked to any bike company or involved in the bike business.

  14. #14
    mtbr member
    Reputation:
    Join Date
    Mar 2006
    Posts
    258
    Lots of warranty items these days are either transferable or the warranty continues with the product until its out of its time frame.

    Just my thinking really.

    OP, you did know the risk you were taking and that crap happens sometimes. Just sucks you got bit in the ass by it.

  15. #15
    No good in rock gardens..
    Reputation: Sideknob's Avatar
    Join Date
    Jul 2005
    Posts
    4,101
    Cannondale's warranty covers the frame for the lifetime of the original owner, if the bike is purchased from an authorised Cannondale dealer. You don't want a lecture on the warranty terms, which you seem to know, but on the other hand you want to complain about the warranty and about Cannondale, knowing full well the warranty doesn't apply in your case.

    Not sure what you were hoping to achieve, other than to try and get some negative press out there by starting two threads on the topic.
    Less isn't MOAR

  16. #16
    Ridin' dirty!
    Reputation: cdalemaniac's Avatar
    Join Date
    Jun 2007
    Posts
    1,949
    How about a "used bike" purchased at a cannondale dealer? Does that change anything? It still "used" but my dealer warrantied the frame anyways......The dealer could work with you as normally cannondale doesn't ask for the receipt...it's between the shop, rep and customer.
    On the other hand I wonder how far was your seatpot was inserted?
    Maybe the crack is caused by not inserting it to the proper minimum indicator? Not the one on the seatpost itself but as mentioned in the cannondale instructions.
    "Common sense isn't always that common!"
    Custom Prophet and Custom Delta V

  17. #17
    discombobulated SuperModerator
    Reputation:
    Join Date
    Jun 2005
    Posts
    3,219
    You know, I am not sure of the purpose of this thread, nor if there is any real productive direction other than to stir the pot.
    A $500 offer on a frame seems pretty good.

  18. #18
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    Thanks to everyone who posted, I have had an eye opener for sure. Not trying to stir the pot or start bad press, just thought someone maybe had been in same situation and could help out.
    I guess I was very naive, I think there was some misunderstanding about my original post, I didn't know about Cannondales warranty going in to buy the bike, but that's neither here nor there now. I should have researched before I pulled the trigger. My mistake and I am paying for it. I guess I am used to the old fashion notion that a manufacturer makes a quality product then they stand behind it wether you are original owner or not- Example- Snap-on tools, Rigid, Toro, Honda mowers and Fluke Electronics just to name a few-like I said my bad. I assumed and it bit me in the ass.
    Once again, I appreciate everyones comments, I have learned a lot and that is why I posted here.

  19. #19
    mtbr member
    Reputation: rumshcawheely's Avatar
    Join Date
    May 2007
    Posts
    373
    I recently paid for a Cannondale Scalpel frame only, from an authorized dealer. The reason I paid soooo much for the frame?? You guessed it, if it fails, Cannondale gas my back. I've been riding these frames for years, just knowing, if I can break it, I'll get a new model. Problem is, I haven't been able to get the new frame!!! They are tough!!! BTW...Gotta say... It looks to me like somebody broke that frame by not putting the seatpost in to the minimum required depth.

  20. #20
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    Quote Originally Posted by cdalemaniac View Post
    On the other hand I wonder how far was your seatpot was inserted?
    Maybe the crack is caused by not inserting it to the proper minimum indicator? Not the one on the seatpost itself but as mentioned in the cannondale instructions.
    Quote Originally Posted by rumshcawheely View Post
    ...Gotta say... It looks to me like somebody broke that frame by not putting the seatpost in to the minimum required depth.
    Just to answer the above posters -my seat post is a Thompson and it is inserted to a depth of 6". The minimum insertion per Cannondales owners manual is 90mm or 3.54 inches. I think my seatpost is well past the minimum insertion depth putting that theory to rest and I weigh 235 lbs- about 65 lbs under Cannondales max listed weight, so no I'm not a fatty either.
    So wether or not my problem is resolved does not matter at this point but it is something that other Flash owners should be aware of and watch for because it could be a serious injury if a seatpost were to completely seperate on someone hauling ass down the trail.

  21. #21
    Ridin' dirty!
    Reputation: cdalemaniac's Avatar
    Join Date
    Jun 2007
    Posts
    1,949
    Quote Originally Posted by cavscout66 View Post
    Just to answer the above posters -my seat post is a Thompson and it is inserted to a depth of 6". The minimum insertion per Cannondales owners manual is 90mm or 3.54 inches. I think my seatpost is well past the minimum insertion depth putting that theory to rest and I weigh 235 lbs- about 65 lbs under Cannondales max listed weight, so no I'm not a fatty either.
    So wether or not my problem is resolved does not matter at this point but it is something that other Flash owners should be aware of and watch for because it could be a serious injury if a seatpost were to completely seperate on someone hauling ass down the trail.
    Well, don't forget that you bought it used, so despite what the previous owner says you don't know if he maybe did had it not properly inserted....just saying.
    So, what are your plans? Are you going to take cdale's offer? Maybe not now, but maybe after you've saved up some more money? A new bike will be more than $500.- unless you plan to get a Huffy or something.
    "Common sense isn't always that common!"
    Custom Prophet and Custom Delta V

  22. #22
    mtbr member
    Reputation:
    Join Date
    Dec 2006
    Posts
    340
    If you take Cdale's offer on the frame, would you not be geting a lifetime warranty with this brand new frame? Someone correct me if I'm wrong, but that'd be another reason to take it.

  23. #23
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    Quote Originally Posted by cdalemaniac View Post
    Well, don't forget that you bought it used, so despite what the previous owner says you don't know if he maybe did had it not properly inserted....just saying.
    So, what are your plans? Are you going to take cdale's offer? Maybe not now, but maybe after you've saved up some more money? A new bike will be more than $500.- unless you plan to get a Huffy or something.
    cdalemaniac, true, I can't actually verify if he ever rode it or not, but going on the condition of the bike when I took possesion, I have no reason to believe otherwise. He is about 2 inches shorter than I am and had the seatpost down a little lower than I so he had probably 7 inches installed, I don't see any reason for him having the seatpost extended so far out that his feet couldn't reach the pedals. But could he have done something? Sure, I have no way to prove he didn't, but it's highly unlikley.

    As for what I am going to do, I have contacted Cannondale and am waiting on what they decide to do. If it comes down to the best they will do is the crash replacement then I will probably take it and get back on the trail and notch it up to lesson learned.

  24. #24
    mtbr member
    Reputation:
    Join Date
    Aug 2006
    Posts
    408
    have you not got some form of household insurance which may cover this sort of incident, it might be a better course of action to look into that. because honestly mate i think you are wasting your time with c'dale.

    good luck.

  25. #25
    mtbr member
    Reputation:
    Join Date
    Mar 2004
    Posts
    826
    Quote Originally Posted by Yanner View Post
    If you take Cdale's offer on the frame, would you not be geting a lifetime warranty with this brand new frame? Someone correct me if I'm wrong, but that'd be another reason to take it.
    Yes. You would get a new warranty card.

    Let's be clear here folks. The lifetime warranty is only for the original owner. If you buy it second hand, you are out of luck.

  26. #26
    mtbr member
    Reputation:
    Join Date
    Aug 2011
    Posts
    1
    Ouch. Not cool about the frame.
    It happened to me too with my Quintana Roo Triathlon bike, the model I had didn't have a derailleur hanger... the derailleur connected directly to the frame (if you can believe that). Anyway, as you probably guessed - the derailleur ripped off the bike halfway through a race, right along a joint in the frame. I purchased the bike used as well and argued the same things you argued... I wasn't doing anything abnormal for the derailleur to rip off - but no dice. I ended up taking the crash replacement frame, to which they upgraded to the better model for me. It hurt having to shell out the extra dough, but it seemed to be the only direction to go.
    Good luck with your fight, hope you get out relatively unscathed.

  27. #27
    mtbr member
    Reputation:
    Join Date
    Feb 2004
    Posts
    255
    The only issue I have with Cannondale not covering it, is that it would/could have happened to the original owner. In which case it would have been covered, go to another shop and have the original owner try to place the claim. Not sure if that was a recommendation yet.

    -matt

  28. #28
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    Quote Originally Posted by parkincake View Post
    honestly mate i think you are wasting your time with c'dale.
    good luck.
    Quote Originally Posted by apacherider View Post
    Let's be clear here folks. The lifetime warranty is only for the original owner. If you buy it second hand, you are out of luck.
    Update-got in touch with Cannondale HQ and they have replaced the frame for me under warranty. Just picked the bike up from the shop a short time ago.

    It is not a waste of time if you approach the right people with the correct attitude and frame of mind.

    I have a new frame, a warranty on this frame, and will be riding tomorrow.
    Just goes to show with some persistence, patience and politeness you can often get things to go your way.

    Major Props to Cannondale for listening to my situation and taking the time to make things right!

  29. #29
    mtbr member
    Reputation:
    Join Date
    Jul 2008
    Posts
    138
    That is great! Congrats on your outcome. It's always best to be kind when you are dealing CS.

  30. #30
    mtbr member
    Reputation:
    Join Date
    Apr 2008
    Posts
    301
    To Cavscout66,

    You just got your freebie and a lot of good advice about purchases, contracts, etc, consider yourself lucky.

    Good for you but bad for Cannondale when some other 2nd owner frame with an issue whose owner reports to Cannondale this case, expecting a similar outcome. What should they do?

    Cannondale voluntarily went outside their own stated policy and should be commended for such action.

    When I buy new I expect what that includes, when I buy used it is buyer beware.
    Forks are for eating, Lefty's are for racing,

  31. #31
    mtbr member
    Reputation:
    Join Date
    Aug 2006
    Posts
    408
    seriously well done. i hope you enjoy your new bike.

  32. #32
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    Quote Originally Posted by ASI CA View Post
    To Cavscout66,

    You just got your freebie and a lot of good advice about purchases, contracts, etc, consider yourself lucky.

    Good for you but bad for Cannondale when some other 2nd owner frame with an issue whose owner reports to Cannondale this case, expecting a similar outcome. What should they do?

    Cannondale voluntarily went outside their own stated policy and should be commended for such action.

    When I buy new I expect what that includes, when I buy used it is buyer beware.
    If you bought a used car and it is still within the warranty period of the Mfgr and it had a mfgr defect would you just pay for it yourself out of pocket or would you at least try to take it and get it evaluated and covered under warranty?

    I understand the the second hand policy, and if the bike had been heavily used and abused before I bought it or even afterwards I never would have approached Cannondale. The implications that Cannondale is loosing money because they took care of a defective frame doesn't hold water. If this had been the original owner Cannondale would not have blinked an eye.Cannondale has gotten their money for that bike when my friend bought it from a LBS. Read the original post, the bike is less than a year old, well taken care of and clearly has a defect.

    I did not contact Cannondale and demand anything. I approached them with hat in hand and stated my case, The rep contacted me, had me take it to another bike shop for him to evaluate and then he discussed it with his superiors and then made the call. It was always their call what to do. They could've turned me down and then I would've moved on. I imagine that Cannondale weighed the odds and decided that replacing the frame was the right thing to do. I will most definitely buy Cannondale again.

    Some have said that is what I get for not supporting my LBS. That couldn't be farther from the truth. The original bike shop I went to when the frame cracked had gotten my business everytime I needed something for my bike or for riding. I purposely would go to them and give them my business because I believe in supporting locally owned small business'. Pedals, tires, clothes, grips, helmets, camelback, skewers, brakes, cables, lube, gloves, shoes just a list of a few of the things I bought from them that I could've bought online and saved money. The bike was THE ONLY thing I had not bought from them, and if you read my OP you will see I even tried to get the bike from them, even going so far to check with them again to see if they had that bike or even an ETA on the bike before I pulled the trigger on the "used" Flash. That is what stung me and put a sour taste on things, I have been in that shop a lot and spent a lot of my hard earned money when I could've been buying and saving money on the internet. Then to get treated as poorly as I did by the owner because I didn't buy the bike from them just didn't sit right.
    Needless to say, they'll never get another penny of mine or several other of my mtn biking buddies.

    What's suprised me frankly is the number of posters who were so vehemently vocally opposed to me even trying to ask Cannondale for warranty on the frame.Even to go so far as to call me greedy. Really? If I had bought a 2-3 year old heavily used bike I would have never asked Cannondale for anything, If I had been hucking off 8 foot drops and abusing it myself I would never have asked. This was clearly a case of a bad weld on a 9 month old frame with less than 100 miles on it and that is why I pursued the issue. I contacted Cannondale and pleaded my case, they listened and made a decision.
    I would pose a guess that if someone else is in the same situation and they contact Cannondale it will be up to Cannondale to make the decision. It's their call. They may or may not make a favorable decision in the owners regard, but in the end it's Cannondales call.
    But by doing so Cannondale has made me happy and I will go back to them when I am ready to upgrade.
    If that is a bad business decision by Cannondale then explain to me how.

  33. #33
    Ridin' dirty!
    Reputation: cdalemaniac's Avatar
    Join Date
    Jun 2007
    Posts
    1,949
    I told you before that this is between the rep and the shop.....I see your point about the warranty and the bike just being a year old, but normally your SOL unless the rep is willing to look for a loophole.
    Glad you got everything worked out!
    Btw. you don't happen to be a lawyer or something are you?
    "Common sense isn't always that common!"
    Custom Prophet and Custom Delta V

  34. #34
    mtbr member
    Reputation:
    Join Date
    Jan 2010
    Posts
    74
    Quote Originally Posted by cavscout66 View Post
    I would pose a guess that if someone else is in the same situation and they contact Cannondale it will be up to Cannondale to make the decision. It's their call. They may or may not make a favorable decision in the owners regard, but in the end it's Cannondales call.
    But by doing so Cannondale has made me happy and I will go back to them when I am ready to upgrade.
    If that is a bad business decision by Cannondale then explain to me how.
    The bad decision was in airing this out on a public forum expecting sympathy and some sort of mass pressure to use against Cannondale to get your way. And now, this post can be used as a precedent by others in the future to try to force Cannondale to go beyond the stipulations of their warranty- "or else I'm going to whine to the whole world on the internet how mean Cannondale is."

    I recently bought a new Supersix Evo. I did not even consider buying used because I UNDERSTOOD that if there were ANY problems it would not be covered by the warranty. I want Cannondale to remain in business. Their warranty procedures have been developed with the intent to allow this to be the case.

    So, you got a new frame for free. Great. Now, do the right thing and ask the mods to delete this thread, so that it can not be dredged up and repeated ad infinitum in the future by those looking to pressure Cannondale in the court of public opinion to get their way- when they CLEARLY should have known better.

  35. #35
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    Quote Originally Posted by agentsmith View Post
    The bad decision was in airing this out on a public forum expecting sympathy and some sort of mass pressure to use against Cannondale to get your way. And now, this post can be used as a precedent by others in the future to try to force Cannondale to go beyond the stipulations of their warranty- "or else I'm going to whine to the whole world on the internet how mean Cannondale is."

    I recently bought a new Supersix Evo. I did not even consider buying used because I UNDERSTOOD that if there were ANY problems it would not be covered by the warranty. I want Cannondale to remain in business. Their warranty procedures have been developed with the intent to allow this to be the case.

    So, you got a new frame for free. Great. Now, do the right thing and ask the mods to delete this thread, so that it can not be dredged up and repeated ad infinitum in the future by those looking to pressure Cannondale in the court of public opinion to get their way- when they CLEARLY should have known better.
    I will concede, on review maybe I shouldn't have aired this on a public forum,Sure I have no problems asking the mods to delete this, but for your info agentsmith, I never used this as a source of " mass pressure to use against Cannondale." I contacted Cannondale on my own, I did not ask anyone on this forum to contact Cannondale on my behalf nor did I send this link to anyone else out there. I used the court of "ME" to ask Cannondale. The only people who know of this thread are the ones who log onto MTBR and take the time to read it.Nor did I post on any other internet forum. MTBR is the only place. I did start another thread in, I think, general discussion, but that was before I realized there was a forum specific to Cannondale. My bad.

    I like the sentiment of lets gag someone who spoke up against a stated policy they did not agree with. Sure sounds like censorship to me, but hey, if one person asking nicely if a policy can be reviewed and maybe an exception made is "MASS PRESSURE" so be it. Was there anywhere in any of my posts that I asked people to contact Cannondale or pressure them in any way? No, all I asked was if someone had run into this before or if they had contact info for Cannondale HQ. Not one person answered in the affirmative nor did they give me any "TOP SECRET" info to take down the Cannondale/Dorel corp. I was able to figure this out all on my own. I am sure that Cannondale/Dorel has it's share of lawyers to handle most attacks aimed at collapsing it's fortune.

    You want Cannondale to stay in business, so do I, you make this out that I am trying to bilk the company for millions of dollars, I think Cannondale is not going to go out of business if some defective frames have to be warrantied. If somebody has a frame break while bombing down a hill and it goes to a lawsuit because there was a bad batch of frames and nothing was done, then they will loose a of a lot more money than a warrantied frame.

    As stated before, if the original owner had walked in with this they nor you would've blinked an eye. Tell me where they are losing money, They already recieved their money when they sold the bike to the bike shop, the bike shop recieved their money when they sold it to the original owner. Now Cannondale is asking for more money because I am not the original owner, in my opinion who is bilking whom?
    .
    If I had been turned down then I was going to suck it up, save the money and move forward. that is the way it goes. But I decided to try higher up the chain and ASK, not demand, for Cannondale to reconsider. that's all, I asked and someone with authority listened and decided in my favor.

    I am sure everyone on here at one time or another will have something happen to them they don't agree with and will want to ask for help rectifying the situation, do you step forward and have the balls to ask or do you just roll over and take it? That is why I came to this forum, to ask for help. If your belief is that you should just shut up and deal with it, well fine, your opinion and you're entitled to it. But thankfully we live in a country where it isn't illegal to ask for some help from fellow members of a sport.

  36. #36
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    Quote Originally Posted by cdalemaniac View Post
    I told you before that this is between the rep and the shop.....I see your point about the warranty and the bike just being a year old, but normally your SOL unless the rep is willing to look for a loophole.
    Glad you got everything worked out!
    Btw. you don't happen to be a lawyer or something are you?
    Thanks cdalemaniac, and no, not a lawyer, just an Afghanistan Army Vet who doesn't know when to quit or surrender... sometimes it helps.....other times not so much.

  37. #37
    mtbr member
    Reputation:
    Join Date
    Apr 2008
    Posts
    301
    Quote Originally Posted by cavscout66 View Post
    If you bought a used car and it is still within the warranty period of the Mfgr and it had a mfgr defect would you just pay for it yourself out of pocket or would you at least try to take it and get it evaluated and covered under warranty?

    I understand the the second hand policy, and if the bike had been heavily used and abused before I bought it or even afterwards I never would have approached Cannondale. The implications that Cannondale is loosing money because they took care of a defective frame doesn't hold water. If this had been the original owner Cannondale would not have blinked an eye.Cannondale has gotten their money for that bike when my friend bought it from a LBS. Read the original post, the bike is less than a year old, well taken care of and clearly has a defect.

    I did not contact Cannondale and demand anything. I approached them with hat in hand and stated my case, The rep contacted me, had me take it to another bike shop for him to evaluate and then he discussed it with his superiors and then made the call. It was always their call what to do. They could've turned me down and then I would've moved on. I imagine that Cannondale weighed the odds and decided that replacing the frame was the right thing to do. I will most definitely buy Cannondale again.

    Some have said that is what I get for not supporting my LBS. That couldn't be farther from the truth. The original bike shop I went to when the frame cracked had gotten my business everytime I needed something for my bike or for riding. I purposely would go to them and give them my business because I believe in supporting locally owned small business'. Pedals, tires, clothes, grips, helmets, camelback, skewers, brakes, cables, lube, gloves, shoes just a list of a few of the things I bought from them that I could've bought online and saved money. The bike was THE ONLY thing I had not bought from them, and if you read my OP you will see I even tried to get the bike from them, even going so far to check with them again to see if they had that bike or even an ETA on the bike before I pulled the trigger on the "used" Flash. That is what stung me and put a sour taste on things, I have been in that shop a lot and spent a lot of my hard earned money when I could've been buying and saving money on the internet. Then to get treated as poorly as I did by the owner because I didn't buy the bike from them just didn't sit right.
    Needless to say, they'll never get another penny of mine or several other of my mtn biking buddies.

    What's suprised me frankly is the number of posters who were so vehemently vocally opposed to me even trying to ask Cannondale for warranty on the frame.Even to go so far as to call me greedy. Really? If I had bought a 2-3 year old heavily used bike I would have never asked Cannondale for anything, If I had been hucking off 8 foot drops and abusing it myself I would never have asked. This was clearly a case of a bad weld on a 9 month old frame with less than 100 miles on it and that is why I pursued the issue. I contacted Cannondale and pleaded my case, they listened and made a decision.
    I would pose a guess that if someone else is in the same situation and they contact Cannondale it will be up to Cannondale to make the decision. It's their call. They may or may not make a favorable decision in the owners regard, but in the end it's Cannondales call.
    But by doing so Cannondale has made me happy and I will go back to them when I am ready to upgrade.
    If that is a bad business decision by Cannondale then explain to me how.
    A few items of note:

    As Agentsmith noted this is in the public forum, it appears that you are A. looking for sympathy and then B. gloating with your freebie, that you think you deserve, both are bad.

    Keep it local and out of the public eye, if your case is as you say, you will get what ever they give you, be thankful for an understanding rep and manufacture.

    Comparing other industries or manufacture warranty policies to Cannondale is apples to oranges. Car warranties are whatever they are. Cannondale bicycles is not that. If you do not like a warranty, buy a product (and warranty) that suites your needs.

    As for your surprise on those who have strong opinions, you opted for the post, do not be surprised that others have opinions. Some might even come from small business owners.

    And as for the bike history,you only know what you were told, which may or may not be true. How do you know the original owners 18 year old nephew did not came over and jump the bike off the roof, onto a concrete driveway and land a bit hard? All while the owner was away for a weekend, you do not.

    Oh and regarding your assertation (in the opening post) (and elsewhere herein) that the frame "clearly had a manufacturing defect" exactly which scientific testing lab performed the failure analysis of your frame?

    As I said earlier, good for you you got yours. bad for Cannondale in that every time they go over and above a stated warranty, the more likely some bean counter at Dorel will think that lifetime warranties of any type are too costly, which moves such policies closer to the scrap heap.

    I happen to enjoy purchasing my Cannondales NEW and with a lifetime warranty. I hope it continues.
    Last edited by ASI CA; 10-30-2011 at 12:25 PM.
    Forks are for eating, Lefty's are for racing,

  38. #38
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    Sorry if it appeared I was gloating, couldn't be farther from the truth, people had followed this post and some thought I was trying to bad press Cannondale, Tone of voice and inflection are never conveyed well in an internet thread and I wanted to give props to Cannondale, not to gloat. If it came off that way I apoligize. I am not a gloater but I also make sure proper people get the good credit when it's due.

    And you're right I should never have posted here if I didn't want strong opinions.

  39. #39
    mtbr member
    Reputation:
    Join Date
    Apr 2008
    Posts
    301
    Quote Originally Posted by hellocook View Post
    just say you purchased it from the shop that went out of business and dont have the invoice anymore. tell them the shop name and the name the frame was purchased by.

    i doubt cannondale wants the bad press. and the case seems to be pretty clear to me ...
    Hey ******, that would be fraud.
    Forks are for eating, Lefty's are for racing,

  40. #40
    mtbr member
    Reputation:
    Join Date
    Apr 2008
    Posts
    301
    Quote Originally Posted by cavscout66 View Post
    Sorry if it appeared I was gloating, couldn't be farther from the truth, people had followed this post and some thought I was trying to bad press Cannondale, Tone of voice and inflection are never conveyed well in an internet thread and I wanted to give props to Cannondale, not to gloat. If it came off that way I apoligize. I am not a gloater but I also make sure proper people get the good credit when it's due.

    And you're right I should never have posted here if I didn't want strong opinions.
    Understood and off topic but perhaps more important, thank you for your service to the country.
    Forks are for eating, Lefty's are for racing,

  41. #41
    mtbr member
    Reputation:
    Join Date
    Nov 2004
    Posts
    632
    Cavscout...I'm glad it ended up working for you. I, for one, am not put off by you posting this thread. I believe it helps us all actually. You did come forth initially a little upset, but you learned about the warranty policies and how buying new will benefit you....we learned to look at our Flash's top tube for cracks...

    Anyhow, you will always get strong opinions on any internet forum that contains even the slightest controversial topic....(i.e. Go start ShimaNO vs SRAM thread, or ask someone if you should run tubulars or clinchers....etc.)...I enjoyed reading and contributing to this thread as you've ended up being quite respectful, receptive and humble. I think a lot of people learned from this...including me. Thanks.

    And to reiterate the above sentiments: Thank you for your service to the USA!!

  42. #42
    mtbr member
    Reputation:
    Join Date
    Feb 2010
    Posts
    350
    Cav,
    You won this round but karma a ***** and I hope you don't lose too hard the next time. I think you took advantage on the one.

  43. #43
    mtbr member
    Reputation:
    Join Date
    Mar 2006
    Posts
    258
    Good job man.

    It seems that going about it in a RESPECTABLE fashion and letting your LBS do the talking and inspecting of the frame showed that it truly was something that Cannondale should warranty, original owner or not, and that is good stuff. Im glad that Cannondale stood behind their product when they didnt have to.

  44. #44
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    Quote Originally Posted by trauma-md View Post
    Cavscout...I'm glad it ended up working for you. I, for one, am not put off by you posting this thread. I believe it helps us all actually. You did come forth initially a little upset, but you learned about the warranty policies and how buying new will benefit you....we learned to look at our Flash's top tube for cracks...

    Anyhow, you will always get strong opinions on any internet forum that contains even the slightest controversial topic....(i.e. Go start ShimaNO vs SRAM thread, or ask someone if you should run tubulars or clinchers....etc.)...I enjoyed reading and contributing to this thread as you've ended up being quite respectful, receptive and humble. I think a lot of people learned from this...including me. Thanks.

    And to reiterate the above sentiments: Thank you for your service to the USA!!
    trauma-md, Thanks, and you're correct, I did come forth a little upset, I think that's due to the treatment I recieved from the initial bikeshop I took it to. I wasn't expecting hugs and roses and I knew the chances weren't on my side when I went there, but the treatment was so far to the dirtbag side of things that it soured my outlook real quick and carried over into my posts. my bad, I shoul've cooled down before posting and thought this through better.

    I understand the "support local bike shop" sentiment, I get it and I really do practice it, It was this one exception and I figured he would at least try to go to bat for me and plead my case because I HADspent so much of my money in his shop. When he didn't and was essentially downright rude and condensending I guess it got under my skin more than it should've. I would understand that type of treatment if I never went to his store,never bought anything from him and was always asking for free stuff, but on the contrary I went out of my way to support him.

    To spend a good portion of disposable income supporting an LBS owner with the realization that money could be saved by buying elsewhere and then to be treated so bad would make most people upset.....I venture to guess.
    Once again, Thanks

  45. #45
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    Quote Originally Posted by jbbikerider View Post
    Cav,
    You won this round but karma a ***** and I hope you don't lose too hard the next time. I think you took advantage on the one.
    Won this round? Do you view this as some sort of ongoing boxing match or tit for tat competition?

    Did you mean Karma is a B**ch? and I am not sure what you mean by saying I "took advantage on this one"?

    Took advantage of what, taking the time to contact Cannondale and ask for reconsideration?

    Took advantage of going to a better shop with a better relationship with the local Rep?

    Are you implying that karma is going to come around and get me because I asked for help?

    I may not "win" the next one as you say but hey that's how life goes, I think many people view me as some evil, conspiring, hand rubbing, shyster sitting back in some dark corner laughing sinisterly because I "cheated" Cannondale out of a frame and Haha! I win this one!

    Nothing could be farther from the truth and yes, I am happy to have the frame replaced under warranty, but I am not gloating nor am I sitting around planning my next assault on castle Cannondale.

    To be honest, I never expected to "win" this one, I really felt like that I was going to be turned down and if I had of that would've been it. "Whining" as some would say, would've ceased.... I would've saved my money, bought the crash replacement and moved on.....but I had to at least ask.

  46. #46
    Music & Bikes
    Reputation: fokof's Avatar
    Join Date
    Apr 2006
    Posts
    1,138
    You guys know any bike company that has a full , lifetime , transferable warranty ?
    "There is a big difference between kneeling down and bending over" -FZ

  47. #47
    mtbr member
    Reputation:
    Join Date
    Oct 2009
    Posts
    825
    Good job on scoring a new frame.
    Is it possible that THIS SPECIFIC PROBLEM has been warranteed by C-Dale on numeruous "other" Flash frames already? If so, then offering you a replacement frame was a great thing for them to do...although not within their warranty policy. Also, because of their willingness to help you out, the chances are probably very high that you will buy another Cannondale bike in the future, not to mention that you will give great reviews to anyone considering purchasing one of their bikes...
    So what happens if there is a recall notice on a specific frame because of a factory defect, are you also screwed in that event as a second owner???

  48. #48
    mtbr member
    Reputation: 2clue's Avatar
    Join Date
    Jun 2007
    Posts
    1,375
    Quote Originally Posted by A-Ray View Post
    So what happens if there is a recall notice on a specific frame because of a factory defect, are you also screwed in that event as a second owner???
    I believe "recalls" are usually issued through the request of the government due to defective issues that could result in injury or harm. Basically you are not screwed because Cdale would be putting themselves at risk of getting sued if they don't help you out.

    ^^ that was a guess. However I can assure you recalls usually have something to with a lawsuit.

  49. #49
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    478
    Quote Originally Posted by jbbikerider View Post
    Cav,
    You won this round but karma a ***** and I hope you don't lose too hard the next time. I think you took advantage on the one.
    dude I have bit my tounge through this whole convo but your comment is ridiculous, you are dousche bag.
    This guy goes and serves our country and you have the balls to call him out like that. He should have just had his friend handle it from the beginning but he didn't know the ins and outs of the bike world and who is to blame him that a said "lifetime" warrenty isn't really a lifetime warrenty but a limited lifetime warrenty limited to the guy that first bought it and saves the recipt!
    @ cav I'm glad you got your frame and this sorted. IMO if a company is going to offer a lifetime warrenty on the frame it shouldn't matter who owns it! other wise don't call it a lifetime warrenty!

  50. #50
    discombobulated SuperModerator
    Reputation:
    Join Date
    Jun 2005
    Posts
    3,219
    Quote Originally Posted by cglasford View Post
    dude I have bit my tounge through this whole convo but your comment is ridiculous, you are
    This guy goes and serves our country and you have the balls to call him out like that. He should have just had his friend handle it from the beginning but he didn't know the ins and outs of the bike world and who is to blame him that a said "lifetime" warrenty isn't really a lifetime warrenty but a limited lifetime warrenty limited to the guy that first bought it and saves the recipt!
    @ cav I'm glad you got your frame and this sorted. IMO if a company is going to offer a lifetime warrenty on the frame it shouldn't matter who owns it! other wise don't call it a lifetime warrenty!
    Edited.
    The warranty for almost all bikes is limited to the original owner, I think he did luck out. Perhaps this public forum gave Cdale pause to reconsider, but ultimately I would hate to be a rep and deal with people saying 'but look what You did for So-n-so'.

    In the end this thread should remind people what to think about when purchasing second hand.
    No need for name calling

  51. #51
    mtbr member
    Reputation:
    Join Date
    Aug 2012
    Posts
    2
    I've just found this topic, and I have to add, that my Cannondale Flash F3 Alloy has cracked in EXACTLY the same spot, so this is surely manufacturing defect, and I also don't have warranty card because the bike was bought in another country so they won't accept warranty for this frame, ridden for less than a year. I'm so disappointed in Crackendale

  52. #52
    mtbr member
    Reputation: BoostN7's Avatar
    Join Date
    Dec 2010
    Posts
    719
    Cav,

    Reading your initial post, I could really feel you pain. I know exactly what it feels like, because I had a similar situation with my Flash. Completely different fault, and I was the original owner which made things a little easier. But, having a broken bike sitting there after you've saved for months to buy is horrible. Like you I spent months saving, dreaming about this bike, when it breaks - it's heartbreaking.

    I'm really glad that Cannondale have done the "right thing" here. You'll probably find that there was a silent recall. That was the situation with my bike. We all know that by the letter of the law, they shouldn't have helped you, but it's good to see that they reconsidered your situation and replaced your frame.

    Massive props to Cannondale here, this sort of thing rarely happens nowadays, especially in todays climate. If I were you, I'd write them a thank you letter or something. Not only have you got your bike fixed, but you've got a life time warranty.

    Don't worry about lessons learnt, or this little troll giving you grief... get on your bike and fight the good fight. But remember, when you're blasting down the trails, covered in mud - That Cannondale took a cap in the arse for you
    and no, I am not missing the other half of my fork....

  53. #53
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    I see the last two posts are a couple weeks old, I've been busy with a new daughter and our training evolution's have increased as my unit goes into the chute for another deployment to Afghanistan. Delph, sorry to hear about your issue, all I can say is be persistent and be respectful. I took the time to compose a well thought out letter to Cannondale stating the facts. I was respectful and kept emotion out of the letter. I stated the facts and presented my argument in a calm mature way. It took a while and a lot of research on my part to find the right person to present my case to. You have a legitimate case so don't get discouraged.

    Boost, Thanks for the comments and yes, I have already sent a letter thanking Cannondale and I generously supplied the LBS (not the original one mentioned in my post, he will never get another penny or recommendations from me) with copious amounts of business and cases of beer for the techs who did the work.

  54. #54
    Icebiker
    Reputation: Bugeye's Avatar
    Join Date
    May 2004
    Posts
    446
    you mean Crack n fail? lol, just kidding..that comes from the old Pepperoni fork issue from years ago, I've owned 3 C'dale MTB's in the past and every one of them was solid, no issues. I did have issues with the early Headshocks, but C'dale and LBS stood by their word and warrantied the work on them and/or replaced them free of charge. In fact, I am considering a Trigger 29 as my next FS bike.

    For the record (and Delph) I realize this is an older post, but I have to agree with cavscout about the approach. I had an issue with a Voodoo frame a few years ago. It was out of warranty period when I backed it into the roof of my garage. Totally my fault, but I noticed nothing else about the bike was damaged, nor the car, nor the roof rack. I had backed into the garage slowly and stopped immediately after I heard the bump. The wheel was fine, the tire was fine, not even a tire mark on the siding above the garage. It was like the frame was made of toothpicks. So, I did some research and found at least 5 instances on the interweb of people reporting frame failures in the same exact part of the frame, most of which were JRA (just riding along) cases.

    So I wrote to Voodoo/BTI, explained that the issue was my fault, and that I wasn't looking for a handout, just some help in what I could do given that this particular frame design had several similar instances of failure other than mine. I included links to the pictures. Guess what? Joe Murray himself wrote back to me and honored the warranty. Apparently they had a small batch of frames built by a sub-spec vendor that were prone to this condition. They sent me a new "spec" frame as soon as more were produced. I have since bought yet another Voodoo frame because of this positive experience. Voodoo/BTI treats their custoemrs right.

    Short advice is:
    -Do your research to see if others have had the issue. This strengthens your case even if out of warranty.
    -When you contact the Mfr, be as constructive as factual as possible.
    Last edited by Bugeye; 09-07-2012 at 10:36 AM.

  55. #55
    mtbr member
    Reputation:
    Join Date
    May 2012
    Posts
    11
    Quote Originally Posted by trauma-md View Post
    But you didn't spend money and give it to Cannondale, you gave it to your buddy.

    Sorry man, I gotta side with Cannondale on this one.

    You want Cannondale to give you a free frame when you didn't really buy it from them? They do treat their loyal customers well. You unfortunately weren't their customer on this one.
    ....not so sure if they treat their loyal customers "well" either......all i have is c'dale bikes, but it looks like i am privileged to be allowed to have bought them rather being a valuable customer.....send them an email & wait for reply, half a week is fast, a week average.....try pivot, niner, intense, yeti, a day, two at most & you got an answer......

  56. #56
    Just Ride
    Reputation: Cormac's Avatar
    Join Date
    Aug 2011
    Posts
    1,739
    Why not see if the original owner could have the frame warrantied? Probably to late now, but might have been a shot early on.
    SS ==> Nut up or Shut up!

  57. #57
    mtbr member
    Reputation:
    Join Date
    Sep 2011
    Posts
    26
    Just another note to add to this discussion, I debated about not adding this but I decided to go ahead since Delph has run into the same issue and so other Flash owners will have a heads up and be diligent about inspecting that location. About 3 months ago my replacement frame cracked in the exact same spot as the original frame. I know that I did not abuse this frame, so clearly this is a problem affecting the Flash frames, Not sure if they had a bad batch or just poor quality control. This happened only after approx 50 miles on the frame, definitely no hard abusive riding done on my part, just average trail riding. Anyway took it back to LBS that supported me on the first frame and they took care of it, Props once again to Cannondale.

  58. #58
    mtbr member
    Reputation:
    Join Date
    Jan 2004
    Posts
    461
    I think after hearing what he did for a year, or longer?, might have had some influence on their decision. It would to me.

    I get a laugh about the Crack'n'fail comments you hear. I broke THREE Intense Spider frames all in the exact same spot and not one of them lasted longer than 12 months and I'm just a strong xc geek with no jumps or drops. I bought it to save my Cannondale hardtails. What did they give me? They replaced the first two because it was less than 2 years. After that it was nothing. I even broke the swingarm which cost me $450.

  59. #59
    mtbr member
    Reputation:
    Join Date
    May 2011
    Posts
    74
    Add me to the list of Flash owners with a cracked frame in the exact same spot. cavscout66, any chance you could PM me the people you contacted at Cannondale? I figure it's worth a try for another second-hand owner.

  60. #60
    locked - time out
    Reputation:
    Join Date
    Aug 2011
    Posts
    62
    Lucky for you, cavscout.
    Last edited by Taurine1; 10-13-2012 at 04:11 PM.

  61. #61
    mtbr member
    Reputation:
    Join Date
    Jan 2007
    Posts
    1,367
    @ Taurine1...I'm totally with you. I had a Cannondale fall off my roof rack while on the highway and the frame got bent. Clearly it was a defect and they wouldn't cover it!

    whatever...

  62. #62
    locked - time out
    Reputation:
    Join Date
    Aug 2011
    Posts
    62
    Yeah, real funny.
    Last edited by Taurine1; 10-13-2012 at 04:11 PM.

  63. #63
    discombobulated SuperModerator
    Reputation:
    Join Date
    Jun 2005
    Posts
    3,219
    Quote Originally Posted by steadite View Post
    @ Taurine1...I'm totally with you. I had a Cannondale fall off my roof rack while on the highway and the frame got bent. Clearly it was a defect and they wouldn't cover it!

    +1


    Quote Originally Posted by Taurine1 View Post
    Yeah, real funny.

    Just make sure little pebbles and sand aren't hitting your frame.

    Isn't it nice that a company will honor warranties for 2nd hand owners.
    (A) your pic leaves alot to be desired.
    (B) I seriously doubt a little pebble and some sand put a NICKEL SIZED HOLE into a metal frame. Is it above the BB, inboard from the chainring? Maybe something like a piece of actual gravel got in there and caused the hole during pedaling?

    None the less, it isnt close to a warranty problem. Its a mountain bike, stuff happens to it.
    I like steadite's sarcastic analogy......
    CDT

  64. #64
    hof
    hof is offline
    mtbr member
    Reputation:
    Join Date
    Jul 2011
    Posts
    2
    I got the same problem in Russia, and I think it is a manufacturer fail - frame is not straintened in seatpost area.
    As a welder I can to give some advices for guys, who can repair this frame.

Similar Threads

  1. Specialized warranty in cracked frame
    By bikensand in forum Specialized
    Replies: 13
    Last Post: 07-22-2011, 06:28 PM
  2. Replies: 0
    Last Post: 06-11-2011, 09:47 AM
  3. GF Hifi frame cracked- warranty question!!
    By jonienglish in forum General Discussion
    Replies: 3
    Last Post: 12-14-2010, 04:01 PM
  4. Frame warranty issue
    By galleywench in forum General Discussion
    Replies: 4
    Last Post: 09-23-2005, 05:23 AM
  5. RM warranty for cracked frame?!!
    By somewhat_absent in forum General Discussion
    Replies: 2
    Last Post: 09-11-2005, 12:34 PM

Members who have read this thread: 0

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •