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  1. #1
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    No good Cannondale - my biggest disappointment

    I didn't expected such thing from Cannondale, I want others to read this and to know what can happen if they buy bikes from Cannondale...
    Short story, after aprox 1 month I bought a Cannondale F29 Carbon 1 red color scheme I noticed a crack on the seat tube (identical crack as another 2 frames from here, this is another story...)
    I contacted my local Cannondale dealer and they contacted Cannondale Europe for the frame replacement.
    I was very happy when they announced me that the new frame arrived, but surprise they sent the other color (green/black scheme). Not an mistake at all ! They replied that this is the company policy for frame warranties, to supply only that color !
    So, they want me to accept a wrong color frame, thus having a bike with red saddle, red fork stickers, wrong color and green frame.
    After refusing to pick up the frame my local dealer contacted again Cannondale Europe tell them that the customer(me) don't accept this, they replied that there is nothing to do else !

    So first, I'm very curious if this is also the official position of Cannondale USA, if they threat their USA based customers the same.
    Second, I want to know the MTBR forum member's opinion and what I can do further.

    Kind regards,
    Alex

  2. #2
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    This is unfortunate, however I know that Cannondale would say you were responsible to understand the warranty policy before you purchased the bike. On the other side of this mess, if you are in tight with your lbs and they were going to order another F29 Carbon 1 red color scheme they would swap out the frame for your's and just sell the green one on the shop floor instead.
    good luck

  3. #3
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    That is usually the deal with warranty replacement.
    They replace with what they have....color is not an option.

    It could be worse. They sent you a frame. I had another manufacturers frame break on the 3rd ride. It took 10 months to get a new frame....being the wrong color was the least of my disappointment.
    I was also had a dealer that hooked me up big time through the whole mess.

  4. #4
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    My original frame was the 2012 Black/White, and they replaced it with the black, green, white version you mention. Fortunately, it matched my components, but I was surprised that they didn't replace with a duplicate frame. As mentioned in the other thread, I had the identical seat tube crack as you and the LBS I went through is owned by a good friend of mine. Hope you can get things sorted out with your LBS in a fashion that is acceptable for you.
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  5. #5
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    First we are talking about a 2013 model that is sold only in 2 colors. I would understand if there where 10 colors for this model or an older model and they couldn't supply all the range.
    Second, in my opinion this is unacceptable, you pay 6.000 EUR and end up with a mixed bike ? I know is only about aesthetics but I care about this also.

  6. #6
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    Buf... guarantees are like insurance policies, always have small letter. Although I know it can be worst, and is probably "only" an aesthetics problem, I can't understood this behavior when somebody has spent 6K in one of your product. Please, are 6K on a bike... Don't you need to take care of your clients????

    Good luck.
    Just try to be happy and smile every day.

  7. #7
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    Yeah, this is what happens with Cannondale USA too.

    However, it's not just Cannondale. Specialized, Trek and other companies do the same thing.

    It's good they had the frame. Some of the road bike warranties have had to wait just to get a frame at all.

    That being said, I like my red frame road bike with Team green bar tape and bottle cages. You'd think red and green scream Christmas, but it looks oddly good. I guess I'm bent, LOL.
    Lead by my Lefty............... right down the trail, no brakes.

  8. #8
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    I don't know, you got a replacement frame and it will work just like the last one. Only difference is color. Put it together and ride it! Get rid of the Save post though since that seems to be the issue with the crack in the first place. I bet it still looks bad ass even with the new frame color. You can probably find the decals for the fork somewhere. You could have possibly went through this with another company and got no replacement frame at all.

  9. #9
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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by Flash29r View Post
    I don't know, you got a replacement frame and it will work just like the last one. Only difference is color. Put it together and ride it! Get rid of the Save post though since that seems to be the issue with the crack in the first place. I bet it still looks bad ass even with the new frame color. You can probably find the decals for the fork somewhere. You could have possibly went through this with another company and got no replacement frame at all.
    I partially agree with you, I can ride with the new frame or even with the current one, but why should I accept this policy that I consider to be unfair, without any care for the customer?

    Sent from my GT-I9505 using Tapatalk 4

  10. #10
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    And for me is like having my car in the service and being announced that my white car will have green doors after the repair, but is okay, I can drive it without any problem , what would be the issue..?

    Sent from my GT-I9505 using Tapatalk 4

  11. #11
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    I'd be pissed... fine print or not.... bogus, the crack is a defect, not your fault.
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  12. #12
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    Well, when I had a bad swingarm on my 2007 Prophet and before it was replaced the rep even asked the shop before ordering what color the bike was to make sure it gets painted in the right color! (That's right, good ole' HMIUSA times when they where able to produce an extra one for warranty purposes!!)....I would be pissed off as well if the frame craps out after only a month or so and they replace it with something that is of a different color. I can see them doing it with a model that is like a few years old, but a brand new frame? C'mon! Maybe if you write a letter written in Chinese to cannondale they might listen.....
    "Common sense isn't always that common!"
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  13. #13
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    Sure, they should have the correct color. As far as I understood it, they didn't do a single extra red/white/blue frame. That is just downright stupid. If I had know beforehand, I wouldn't have bought the bike in that color!

    Now, I'm still waiting for a call today from Cannondale. We'll see if they take care of this somehow

  14. #14
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    The absolute stupid thing in my case is that I wanted the other color (green/black) as my previous RZ 120 Cannondale bike had this color scheme and I also bought the CFR green equipment, but when I asked about the green color they (3 LBS) replied that only the red color is commercialized in my country...

  15. #15
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    Maybe it was the same here, I actually haven't seen any CFR F29 frames. If that's the case, that is really stupid.

    I mean, come on. If I were in charge of deciding on color schemes I would either make sure to have plenty of frames in each color, OR simply just have one color for each model (like 2014), and a single color for the fork (black clamps!). It would make it easier for both Cannondale and us.

  16. #16
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    lol first world problems

  17. #17
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    How does that comment help anyone?

  18. #18
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    it entertains the crowd. if cannondale can't help you, why would you expect help from a forum post?

  19. #19
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    I kinda like the idea of sharing information, thoughts and ideas. Maybe the information muntos and I receive from Cannondale isn't the same. Personally, if I have an issue with my bike (or anything else for that matter), I'd like to know what other people did to resolve it. You know, it's kinda like avoiding having to re-invent the wheel.

    Feel free to stop reading if it bothers you

  20. #20
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    Quote Originally Posted by syl3 View Post
    it entertains the crowd. if cannondale can't help you, why would you expect help from a forum post?
    Who said that they can't...?They don't want...so at least everybody who reads this can find what to expect from their side...

  21. #21
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    I'm really not sure why this is such a big deal. Cannondale (Insert your country here) held up their part of the bargain. They replaced your frame with the same model. Sure it's not the color that you would like it to be, but have you thoroughly thought about this for a moment?

    They warranty it with the same frame as the original or newer. IF you are in a geographical region where only one color is available... Guess what? That will end up being the color you receive. I am sure they will not go out of their way to make sure you get the same color scheme or anything else. Warranties do not work that way. The object is to get you back on the saddle ASAP. Would you rather hear that they will replace your frame whenever they get another color whether you have to wait several months to do so?
    Then imagine all the gripes on forums around the world.

    So damned if they do damned if they don't.

  22. #22
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    if the crack happened 12 months after you bought it, you'd be in a different model year with different colours anyway. everyone gets that you are unhappy that this happened after only a month, anyone would be! but that doesnt change the fact that you are never guaranteed the same colour. it comes up at least 5 times a year on these forums and the same responses come out every time.

  23. #23
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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by nathanbal View Post
    if the crack happened 12 months after you bought it, you'd be in a different model year with different colours anyway. everyone gets that you are unhappy that this happened after only a month, anyone would be! but that doesnt change the fact that you are never guaranteed the same colour. it comes up at least 5 times a year on these forums and the same responses come out every time.
    Exactly, If the frame was older and not in production anymore then I wouldn't say anything, but for a frame still on sales and 1 month older..?

    Sent from my GT-I9505 using Tapatalk 4

  24. #24
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    It sure ain't cancer, now that is a real problem.

  25. #25
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    muntos, I think you are also missing the point that since we are heading towards the 2014 models, the 2013 models that were left over are replacements only. They will continue sending out whatever left over parts are available. If it were only in the green/white instead of the red/white then so be it. But the item sent to you is overstock. If you rode the bike until next year and brought it to their attention then, then you would have gotten a 2014 frame in whatever color combo they would have available at that said time.

    Right now, you should accept it and if it fails during the course of the next few months, you will most likely get the newest frame (provided that they did not run out of their 2013 frames).

  26. #26
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    That being said I think I will accept the frame and with this occasion I will change also the saddle and the seat post, but I still remain with a bad taste after this story...

  27. #27
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    Received a warrantied frame form my 1998 CAAD4 frame , not only it's not in the same color , but I had to change front derailleur , crank , headset , stem , seat post.




    (True story but Sarcasm here)



    Sell your Cannondale and go buy a Trek.
    Then good luck with your lifetime warrantied frame being the same colour as the one you bought.
    "There is a big difference between kneeling down and bending over" -FZ

  28. #28
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    I guess personally, I'd be happy they covered the frame promptly. On the flip side of it I've seen friends get new frames on older bikes from various companies. Question, if it broke in 5 years from now would you'd want the same exact frame as came with the bike? It sucks, but at least they stood by their product in a timely manner. That said, I kind of like mutt Frankenstien looking rigs.

  29. #29
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    Quote Originally Posted by fokof View Post
    Received a warrantied frame form my 1998 CAAD4 frame , not only it's not in the same color , but I had to change front derailleur , crank , headset , stem , seat post.




    (True story but Sarcasm here)



    Sell your Cannondale and go buy a Trek.
    Then good luck with your lifetime warrantied frame being the same colour as the one you bought.
    So for a little extra cash, you got a nearly new bike. Nice deal.

    I was in the same boat really. My road frame Sys Six had an issue. They gave me a CAAD10. It was an upgrade for sure, but my old sear post did not fit. The stem was not right anymore for the geo either. I'm surely happy with my "replacement" frame/upgrade.
    Last edited by ziscwg; 08-15-2013 at 09:44 AM.
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  30. #30
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    Well, probably after years when I will receive a replacement frame as upgrade I'll be happy, at this moment receiving the same frame but other color after 2 months didn't made me happier.. :-)
    The good side is that I realized that I need another saddle anyway, but a new seat tube, clamp and a fork not quite visualy proper with the new frame are on the looses side..

    Sent from my GT-I9505 using Tapatalk 4

  31. #31
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    Always accessories black... or maybe white.

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  32. #32
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    Went thru the same process, yes it sucks as my bike was only a few months old. Match up the lefty decals and it will look a lot better. I thinks it's 3 decals total, lefty band, small lefty, and large lefty. Here's the link :
    cannondaleexperts.com/Stickers-and-Decals_c_45.html

  33. #33
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    Quote Originally Posted by gtforce1 View Post
    Went thru the same process, yes it sucks as my bike was only a few months old. Match up the lefty decals and it will look a lot better. I thinks it's 3 decals total, lefty band, small lefty, and large lefty. Here's the link :
    cannondaleexperts.com/Stickers-and-Decals_c_45.html
    Beat me to the punch. Good luck & happy riding! Riding ugly is better than not riding at all!!! Nice thing is you most likely will have the only bike in the world that looks like yours.

  34. #34
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    Nope, mine will look the same

  35. #35
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    Quote Originally Posted by the_marsbar View Post
    Nope, mine will look the same
    Lmao. . . Welcome to the warranty club 😝

  36. #36
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    Re: Cannondale - my biggest disappointment

    You could always sell the frame if you can't get over your disappointment with Cannondale. Get a new frame then that matches. Just another option.
    ...Be careful what you're looking at because it might be looking back...

  37. #37
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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by gtforce1 View Post
    Went thru the same process, yes it sucks as my bike was only a few months old. Match up the lefty decals and it will look a lot better. I thinks it's 3 decals total, lefty band, small lefty, and large lefty. Here's the link :
    cannondaleexperts.com/Stickers-and-Decals_c_45.html
    But the new decals will apply over the existing ones or the old ones must be removed? Because it seems quite difficult to pell off from the fork..

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  38. #38
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    Quote Originally Posted by muntos View Post
    But the new decals will apply over the existing ones or the old ones must be removed? Because it seems quite difficult to pell off from the fork..

    Sent from my GT-I9505 using Tapatalk 4
    They peel right off. If there a little dry they'll break off into pieces. Try heating them with a blow dryer to soften them up and they should peel off in one piece (letter by letter)

  39. #39
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    My biggest disappointment is when Pee Wee"s Playhouse went off the air.

  40. #40
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    So Cannondale did replace the frame, but you received another color. Sorry to hear about that, sorry to hear that makes you so upset. I'm going to take a guess that you are a young person? Life is full of ups and downs and if this is the worst you have had than you really need to take a chill pill.
    What am I going to do with forty subscriptions to Vibe?

  41. #41
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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by Gripshift View Post
    So Cannondale did replace the frame, but you received another color. Sorry to hear about that, sorry to hear that makes you so upset. I'm going to take a guess that you are a young person? Life is full of ups and downs and if this is the worst you have had than you really need to take a chill pill.
    I'm not so young, actually depends how do you consider a 32 years old person.
    And yes, I admit that the thread title was not the best choice, I would rather say that is the biggest disappointment regarding my biking experiences so far and also I'm disappointed by what I expected from such a premium brand like Cannondale pretends to be.

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  42. #42
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    Quote Originally Posted by muntos View Post
    I'm not so young, actually depends how do you consider a 32 years old person.
    And yes, I admit that the thread title was not the best choice, I would rather say that is the biggest disappointment regarding my biking experiences so far and also I'm disappointed by what I expected from such a premium brand like Cannondale pretends to be.
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    I whole heartedly agree with you my friend.
    This is just a problem with American consumers period....they don't pay attention to detail...there's a reason why this country is on place 37th or something as far as education goes compared to the rest of the world.
    Over here everything is always half assed, and the folks don't care because they just don't know any different.
    I would be upset as hell as well....you pay a premium for a product it fails after only 4 weeks and they replace it with something of a different color although it is still available in the exact same color combo you had beforehand.
    I would agree with folks not caring about the color if the frame failed after a few years, but in your case the warranty replacement after 4 weeks is unacceptable.
    Maybe one needs to be raised in a country with higher standards to understand....there's a reason why european products set the standard worldwide....Because we pay attention to the little things.
    Since you're located in Europe where there is a 24month warranty law If I were you I would request my money back from the shop and have them deal with cannondale to get this sorted out.....You have every right (by law!!) to do so.
    Last edited by cdalemaniac; 08-13-2013 at 07:50 PM.
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  43. #43
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    Cannondale - my biggest disappointment

    Quote Originally Posted by muntos View Post
    I'm not so young, actually depends how do you consider a 32 years old person.
    And yes, I admit that the thread title was not the best choice, I would rather say that is the biggest disappointment regarding my biking experiences so far and also I'm disappointed by what I expected from such a premium brand like Cannondale pretends to be.

    Sent from my GT-I9505 using Tapatalk 4
    I understand your frustration. My experience with their warranty has been positive. I've only purchased one complete bike from them. It was a Rush 5z, not even a high end bike. They replaced that with an RZ120 frame which I had to purchase new components for the ones that didn't transfer. I broke that frame for which I got a direct replacement frame. I then broke the 2nd RZ120 and was given the option to buy a Jekyll frame and shock for $700 or another replacement RZ120 for $0. I chose the RZ120. Well they no longer had those available after they looked. They ended up giving me a complete alloy Jekyll for $0! I can see where you are coming from but from my experience they will keep you riding.
    All out of S**** and down to my last F***

  44. #44
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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by cdalemaniac View Post
    I whole heartedly agree with you my friend.
    This is just a problem with Americans period....they don't pay attention to detail...there's a reason why this country is on place 37th or something as far as education goes compared to the rest of the world.
    Over here everything is always half assed, and the folks don't care because they just don't know any different.
    I would be upset as hell as well....you pay a premium for a product it fails after only 4 weeks and they replace it with something of a different color although it is still available in the exact same color combo you had beforehand.
    I would agree with folks not caring about the color if the frame failed after a few years, but in your case the warranty replacement after 4 weeks is unacceptable.
    Maybe one needs to be raised in a country with higher standards to understand....there's a reason why european products set the standard worldwide....Because we pay attention to the little things.
    Since you're located in Europe where there is a 24month warranty law If I were you I would request my money back from the shop and have them deal with cannondale to get this sorted out.....You have every right (by law!!) to do so.
    I know that in my country we have the legal right to return a product within 1 month without any explanation.
    The thing is that I didn't (and I don't) want to cause problems to my local dealer, they are nice guys who tried their best but it wasn't in their power.

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  45. #45
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    Just my opinion: At this price point, that is lame on Cannondale's part. This ain't a $200 Wal-Mart bike. If that is truly their policy, I wouldn't do business with them. A 2 year old crash replacement would be a different story. However a current model year bike that broke because it was defective? If they can't replace it with the right color, the right thing for them to do is to offer a full refund on the bike.

    Based on the other comments I've heard, it sounds like this may be common practice on high-end bikes. It's good for me to hear about this, so that I can do my homework and prevent this from happening to me.

  46. #46
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    IMHO, if they had just stuck to a single colorway (ie. team colors only, or whatever), this problem wouldn't exist. It seems they're doing it differently for 2014, only offering the "Carbon 1" aka the Team in team colors only.

  47. #47
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    Quote Originally Posted by duggus View Post
    You could always sell the frame if you can't get over your disappointment with Cannondale. Get a new frame then that matches. Just another option.
    Actually... no you would not be able to. The damaged frame is Cannondale's not yours to do with. Otherwise you would not get your new frame. This is a warranty replacement.

  48. #48
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    Replaced frame under warranty, but wrong color... MY BIGGEST DISAPPOINTMENT!!

    Something tells me that you have not had much real tragedy in your life, or any real problems.

    Just take the frame, thank the folks at Cannondale, build it up, go ride it a lot, and get on with your life.

  49. #49
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    Quote Originally Posted by muntos View Post
    I know that in my country we have the legal right to return a product within 1 month without any explanation.
    The thing is that I didn't (and I don't) want to cause problems to my local dealer, they are nice guys who tried their best but it wasn't in their power.

    Sent from my GT-I9505 using Tapatalk 4

    Then you really do not have any reason to whine here then...(and lost my support)
    You simply should have been more aggressive at the shop instead of walking out quietly and then ***** about it on this forum ...lesson learned I hope.
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  50. #50
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  51. #51
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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by cdalemaniac View Post
    This is just a problem with Americans period....they don't pay attention to detail...there's a reason why this country is on place 37th or something as far as education goes compared to the rest of the world.
    Good job on your soapbox bud. Cannondale carbon frames are made in China and aluminum frames in Taiwan. Good job on your grammar as well.
    ...Be careful what you're looking at because it might be looking back...

  52. #52
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    Quote Originally Posted by duggus View Post
    Good job on your soapbox bud. Cannondale carbon frames are made in China and aluminum frames in Taiwan. Good job on your grammar as well.

    I could write in my first language as well, but I guess you wouldn't understand then....
    As far as warranty claims....I guess they are still handled through an american based office, not the factory overseas....so you pointing out where they are manufactured doesn't make sense as well....
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    Quote Originally Posted by skene View Post
    Actually... no you would not be able to. The damaged frame is Cannondale's not yours to do with. Otherwise you would not get your new frame. This is a warranty replacement.
    I believe he meant selling the replacement frame, then go and buy one in the color he likes instead.
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  54. #54
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    Well I suppose he can ask his bike shop to just hand him all of the parts of his original bike uninstalled... and sell off the different color frame. :T

    Fork, handlebars, brakes, crank, derailleurs, wheels, etc.. Just throw them all in a box until he finds the correct color frame (or otherwise).

    Thus leaving him without a bike. That sounds like a great idea.

    muntos, your feelings on this?

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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by cdalemaniac View Post
    Then you really do not have any reason to whine here then...(and lost my support)
    You simply should have been more aggressive at the shop instead of walking out quietly and then ***** about it on this forum ...lesson learned I hope.
    They are the Cannondale dealers in my country they don't even have a proper business space , I highly doubt that making a big show with them would change anything. They just communicate the problems further and wait whatever resolution comes from Cannondale Europe , without any power in decissions.
    My problem is with Cannondale USA /Europe not with them.

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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by pimpbot View Post
    Replaced frame under warranty, but wrong color... MY BIGGEST DISAPPOINTMENT!!

    Something tells me that you have not had much real tragedy in your life, or any real problems.

    Just take the frame, thank the folks at Cannondale, build it up, go ride it a lot, and get on with your life.
    I have already explained that the thread subject wasn't the best choice.. ;-)

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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by skene View Post
    Well I suppose he can ask his bike shop to just hand him all of the parts of his original bike uninstalled... and sell off the different color frame. :T

    Fork, handlebars, brakes, crank, derailleurs, wheels, etc.. Just throw them all in a box until he finds the correct color frame (or otherwise).

    Thus leaving him without a bike. That sounds like a great idea.

    muntos, your feelings on this?
    The selling of the frame isn't an option at all, because it is very hard to sell a frame like this and you loose a lots of money doing that.
    And also I need the bike.

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    Wow ! this is worst than some of the BMW forums I'm on. A lot of cannondale fanboys on here. Don't get me wrong, I own 4 myself but in this situation they could have handled it better given the OP didn't even have his bike for a whole month.

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    Okay guys, for starters those that say "Third world problems", "stop whining", "It's not exactly cancer", "there are starving children in Africa" etc etc. Whilst these are all terrible problems and much worse than Muntos' un-matching Cannondale, they're out of context and irrelevant. We're all here to talk about Cannondales. Keep it about Cannondales. Whilst it might not be an issue to some of you Muntos is clearly very disappointed with Cannondales supposed "resolution".

    Muntos, in my opinion you were far too laid back about the warranty replacement. The same thing happened to me. Different fault, but I claimed warranty within a month of owning the bike. They tried to offer me a replacement frame and I told them where to go. Ended up with a whole new bike, and kept the carbon rims off of my 2011 Flash in place of the SLRs that came with the 2012 Flash. I would send it back, and either ask for a new bike, or your money back. Time is precious, you shouldn't have to spend loads of time dicking around to get a frame that doesn't match, only to replace all the parts you brought. Especially after a month. If it wasn't important to you, then fine, but if it is important to you to have a bike that looks good, then it's a problem. I for one am a bit of a bike tart and will go to the level of buying green ti bolts, it's not the right way or the wrong way. It's just how I do things.

    With all of that said, if you've already accepted the warranty replacement though, you don't really have a leg to stand on. To hell with your LBS, they should be fighting your corner. That's why you buy from a LBS, so when things go tits up, they can look after you.
    and no, I am not missing the other half of my fork....

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    Legally I don't know what I can invoke, I can't ask my money back (only in the first month I can),and they are (probably ) covered by the warranty policy when offered the same frame but different color, so (in my opinion) all what left me is to make some noise, express my dissatisfaction and my disappointment hopping that something will move. If I'm mistaking please let me know...

    From Cannondale's Terms of limited warranty (this is what my LBS sent me, probably received in turn from Cannondale Europe):
    During the duration of this limited warranty, Cannondale will either repair any defective frame or component, or, at our option, replace any defective frame or component with the same or most nearly comparable model or component then available.
    Policies

  61. #61
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    But if the bike is defective within the first year, then it's "not fit for purpose" and you're entitled to a refund. Ring your LBS, see what they can do for you. You need to be more assertive though. That doesn't mean be rude and have a go at them. Just say you're not happy with the un-matching frame. Have you got the frame yet? Is it built up? Have you got a photo of it? They might be able to help you by swapping out the components that don't match?
    and no, I am not missing the other half of my fork....

  62. #62
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    Quote Originally Posted by BoostN7 View Post
    But if the bike is defective within the first year, then it's "not fit for purpose" and you're entitled to a refund.
    I really don't know under what law this is true. I'm not aware of such law here in Romania.

    Off course that I called my LBS, I went to their offices, explained them that I will not accept the frame they received and to pass all my complains to Cannondale then to send me their response.
    The response was (google translate):
    Hi Alex!
    I got the answer from the person tied to the frame color now and said he can not do anything ... I do not know (nor do I) that is a matter that depends on it directly.

    Specified in the contract but that can occur and the differences between the initial product warranty offered:
    During the duration of this limited warranty, CYCLING
    SPORTS GROUP, INC., will either repair any defective frame or
    component, or, at our option, replace any defective frame or
    component with the same or most nearly comparable model
    or component then available. THIS IS THE EXCLUSIVE REMEDY
    UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES
    AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE
    EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL
    OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES.


    And then:
    Hi Alex!
    Once again I express my sorrow that situation.
    I put in your place, and yes, it's frustrating and thankless position.
    I had no intention either of us something to happen, but there are things that simply are not related to us and to which we are linked hands. We just tried to control the situation to your advantage - because no new we would love to be in your position and are trying to bring a higher degree of satisfaction of our customers.
    I hope you do not get even a bitter opposite us as a company.

    Yours sincerely, on behalf of the team,


    What can I say more...?
    I didn't yet pick up the frame but I told them that I'll do this week.

  63. #63
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    Ask for a refund mate. That isn't what you paid for, I don't know how much you spent, but it's not acceptable. They either send you a completely new bike, or issue you a refund. Those are their two options. The bike shop by law have to issue you a refund, leave it to them to sort it out with C'dale. It's not your problem.
    and no, I am not missing the other half of my fork....

  64. #64
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    Quote Originally Posted by BoostN7 View Post
    Ask for a refund mate. That isn't what you paid for, I don't know how much you spent, but it's not acceptable. They either send you a completely new bike, or issue you a refund. Those are their two options. The bike shop by law have to issue you a refund, leave it to them to sort it out with C'dale. It's not your problem.

    Exactly! The laws were changed in Europe because of Companies trying to pull bs like in your case!
    It doesn't matter what cannondale can or cannot (or does not want to) do, you have the right to return it when you're not satisfied, especially if the product needs to be replaced because of it being defective....The law of the land overides whatever the manufacturer's warranty is.
    Even if cannondale would not offer any warranty at all, the dealer is required to refund the money, then they have to sort it out themselves with cannondale. End of story.
    "Common sense isn't always that common!"
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  65. #65
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    Cannondale has some options :they assume the error and you get your money back or they simply gives you a frame with your color that you purchase ,why offering two color options and then they pray for frames do not broken ? its really weird and if nobody says anything they will doing the same ,and you are right about it ,i think that this process of being or wanting to be the biggest bicycle brand in market is destroying all the popularity of cannondale ,they used to be very professional on the warranty claims ,and the more amazing thing is that a carbon frame made in china is very very cheap to produce or to paint ,why being with this policy ?you dont need to have a united colors of cdale ...it was interesting that cdale pm or something like that would come explain us what is a cannondale warranty process ...

  66. #66
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    When they told me they no longer had the 2011 frame, and were going to offer me a 2012 frame in the 2012 colour way, I simply told them that this wasn't acceptable. It doesn't make sense for Cannondale to do this either. Although it's functionally sound, it looks sh*t. Cannondales are naturally be their very design head turners, anyone who takes a second look at the bike will instantly start asking questions. The conversation that follows will go something like this:

    Passer by: Nice Cannondale mate, I was thinking of getting one of those? How come your frame doesn't match the rest of our bike?
    C'dale owner: Well, they had to replace my frame because it was faulty.
    Passer by: oh really? I heard the warranty is really good on those things, lifetime. Did you crash it into a tree or something?
    C'dale owner: No, actually I've barely ridden it. It was a manufacturing defect. They replaced the frame, but unfortunately didn't have it in the right colour-way.
    Passer by: It does look a bit odd, perhaps I won't be get one. Maybe I'll by a sports car, a house or a small island with the money...

    The more of these bikes that are going around, the worse it looks on them. Anyone that knows a thing or two about 'dales can spot a warranty job a mile off and it ultimately devalues the brand. In the grand scheme of things, one bike really isn't a high price to pay when the reputation of the brand is on the line. Appreciated, that it won't exactly be the end of the world but it does make a difference.

    My mate had a Giant XTC and the headtube snapped whilst he was riding down triple trouble. Giant didn't honour their warranty. Virtually everyone in our cycling community knows about it, and none of them will go near them anymore. When the banter starts c'dale vs Giant I just say "at least they honoured my warranty" and that's the end of the conversation. It's as simple as that.

    I've sent Cannondale a message on Facebook in the Hope someone reads it and sorts this out. Don't give up mate, fight your corner. The worst that can happen is they say no. Maybe ask for your LBS to let you have a demo bike whilst you wait. I used my training downtime to bargain to get my original wheels back.

    I don't care what anyone says, an un-matching bike is only acceptable if it doesn't bother you. If it does, then it's unacceptable. It's simply not what you ordered. It's like buying a Ferrari and it being Ferrari red, with a green door... You'd send it straight back.! In fact no, it de-values the bike if you want to sell it on. Sonia completely in acceptable. Unless you end up getting a newer/better frame out of it
    and no, I am not missing the other half of my fork....

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    The Cannondale guy I talked said to me that he couldn't do anything about it, and gave me something about all the warranty frames having been used already. He also said he couldn't give me a new fork.

    So yeah. Like muntos, my fork will have white fork clamps, and will look really bad. Sure, it may be a minor thing in some people's eyes. But I paid a premium price for this bike! Thus I expect everything to be perfect. I am extremely disappointed, but it seems there's nothing I can do about it.

    I was thinking about getting a Cannondale CX bike as well, but those plans are certainly on hold!

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    As much as I'd like to join in the bickering, I'll just share my similar experience...

    I had the same color scheme swap happen when I cracked my aluminium flash. It started as this (and I loved the look of these colors):


    Then I got my black frame with the booger green accents, and dubbed it the Christmas edition of the F29, in red and green. It sure wasn't pretty, but I had my bike back and was happy to be in the saddle again:


    Being only mildly anal about the colors, I swapped the handlebars:


    Then the saddle:


    I kinda like the colors now. It doesn't look like every other outta the box Flash. I've got the little pockets of red in the wheels, lefty, and rear derailleur, along with the bits of white in the frame, lefty and saddle, and the flashy green handlebars with the frame. However, if I crack this one too, I'm just getting a Trigger and calling it a day.

  69. #69
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    You're going to hate me for this, but I still think it looks wrong. Beauty is in the eye of the beholder granted. But the un-matching Lefty just looks weird. Might look better if you change the decals though. You can get green ZTR decals also. My point is, you shouldn't have to go through all this. If they can't give you a frame that matches your existing bike, then it's a new bike as far as I'm concerned.
    and no, I am not missing the other half of my fork....

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    I had the exact same flash and the exact same replacement frame. I swapped out the lefty decals for green ones and also added green grip rings and other green accents. I completely got rid of the red pieces and it came together pretty well.

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    Quote Originally Posted by BoostN7 View Post
    You're going to hate me for this
    You're right, I sooo hate you for not agreeing with my opinion about my bike. I do see your point, but although I was not initially pleased with getting green/black version, I did understand that the 2011 paint scheme I had was no longer in production. So, to expect Cannondale to provide me with one would seem a tad unreasonable. Plus, I've gotten over it and just love to ride, regardless of whether or not my bike "looks wrong."

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    Cannondale - my biggest disappointment

    Wow, I'm surprised they didn't satisfy you. A month ago my green 2011 Trail SL4 29'er frame cracked by the seat tube after two years. They didn't have a replacement frame in stock, so they offered me a whole bike, and it was quite an upgrade too. A 2013 Trail SL2 29'er in blue. I told them I really didn't like the blue, so they contacted my LBS who had the same bike in black. (They didn't make it in green this model year.). I had no problem accepting the black one, because they were giving me quite an upgrade, and 2 years newer too! They took care of trading it out with the dealer. The whole process took about 3 days. Cannondale USA really treated me well, and I wouldn't hesitate to buy another one.

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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by deputydog2003 View Post
    Wow, I'm surprised they didn't satisfy you. A month ago my green 2011 Trail SL4 29'er frame cracked by the seat tube after two years. They didn't have a replacement frame in stock, so they offered me a whole bike, and it was quite an upgrade too. A 2013 Trail SL2 29'er in blue. I told them I really didn't like the blue, so they contacted my LBS who had the same bike in black. (They didn't make it in green this model year.). I had no problem accepting the black one, because they were giving me quite an upgrade, and 2 years newer too! They took care of trading it out with the dealer. The whole process took about 3 days. Cannondale USA really treated me well, and I wouldn't hesitate to buy another one.
    This would be the treatment I would expect from such a company like Cannondale, but unfortunatelly it didn't happened. Moreover I opened a ticket on Cannondale support system which was closed with an answer like "sorry, I cant help you from here (USA), contact directly Cannondale Europe at this email address". Very professional..!
    I sent the email but no answer in a week... Again, very professional..!

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    Quote Originally Posted by muntos View Post
    This would be the treatment I would expect from such a company like Cannondale, but unfortunatelly it didn't happened. Moreover I opened a ticket on Cannondale support system which was closed with an answer like "sorry, I cant help you from here (USA), contact directly Cannondale Europe at this email address". Very professional..!
    I sent the email but no answer in a week... Again, very professional..!

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    Quote Originally Posted by deputydog2003 View Post
    Wow, I'm surprised they didn't satisfy you. A month ago my green 2011 Trail SL4 29'er frame cracked by the seat tube after two years. They didn't have a replacement frame in stock, so they offered me a whole bike, and it was quite an upgrade too. A 2013 Trail SL2 29'er in blue. I told them I really didn't like the blue, so they contacted my LBS who had the same bike in black. (They didn't make it in green this model year.). I had no problem accepting the black one, because they were giving me quite an upgrade, and 2 years newer too! They took care of trading it out with the dealer. The whole process took about 3 days. Cannondale USA really treated me well, and I wouldn't hesitate to buy another one.
    In bold red is the key for him and you, they had a replacement frame in stock for him. So, he got that even though the color is different.

    I have been well treated by Cannondales warranty service. So, I can't complain.
    Lead by my Lefty............... right down the trail, no brakes.

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    Cannondale - my biggest disappointment

    What Cannondale maybe should have done is given him the frame in whatever color they had, and then also replace whatever other components were color coded to that frame, ie: front fork, seat etc...

  76. #76
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    Quote Originally Posted by deputydog2003 View Post
    What Cannondale maybe should have done is given him the frame in whatever color they had.
    Cannondale Europe gave HIM the only color they had available in the current model year frame. A black/red colorway. Frame only.

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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by deputydog2003 View Post
    What Cannondale maybe should have done is given him the frame in whatever color they had, and then also replace whatever other components were color coded to that frame, ie: front fork, seat etc...
    Yes, it was the logical and with sense decission to take from this so called premium brand but it seems they don't give a sh***

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  78. #78
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    Quote Originally Posted by muntos View Post
    Yes, it was the logical and with sense decission to take from this so called premium brand but it seems they don't give a sh***

    Sent from my GT-I9505 using Tapatalk 4
    I kinda agree with Muntos... 6K on a bike, and the replacement frame color doesn't match the components? Yeah, I'd be pissed too. I don't care how "first world" it is--the fact that you're paying 6k for a bike to begin with negates that ridiculous statement.

    Looking at it from the bright side, you now have a "rare" color for your region...

    You live and learn--you'll need to consider this next time you buy a bike...

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    Don't want to stir the pot but I'll tell you how things used to be.

    I have an Al Roush frame that I bought back in '06, two years later the swingarm had a problem and it was replaced under warranty. When the replacement arrived it wasn't the same color as the frame so I told my LBS and 3 weeks later I got a matching swingarm no questions asked.

    Still have that frame and will keep it for life. Sadly it's my last Cdale.

  80. #80
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    Not quite the same problem, but I've just found out that my 'lifetime warranty' from Cannondale isn't worth the paper it's printed on. I have a growing crack on my Jeckyll frame (on top of the main pivot), which is clearly a manufacturing defect. Response from Cannondale implies 'frame fatigue'. Sure the bike is good few years old, but it has been well cared for, regularly serviced and hardly put through hell. At over 2500 when I bought it new, I expected it to outlast me! Instead I find I have to part with cash to receive any warranty benefit (to buy a complete new bike), or accept that 'lifetime' in Cannondale warranty-speak only means the first year or two. Beyond that, it looks like you're on your own. Anyone else had a similar experience?

  81. #81
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    Hm, that's weird.

    Looking at the warranty policy, it seems very vague.

    "This limited warranty is not meant to suggest or imply that the bicycle cannot be broken or will last forever. It does mean that the bicycle is covered subject to the terms of the limited warranty."

    and

    "Damage resulting from normal wear and tear, including the results of fatigue, is not covered. Fatigue damage is a symptom of the frame being worn out through normal use. It is one kind of normal wear and tear, and it is the owner's responsibility to inspect his/her bicycle."

    I would assume that for example bearings are subjected to wear and tear and not welds or tubing (although it is).

    If I were you and couldn't get the warranty out of it, I would contact some form of customer protection agency in your country.

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