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  1. #1
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    No good Cannondale - my biggest disappointment

    I didn't expected such thing from Cannondale, I want others to read this and to know what can happen if they buy bikes from Cannondale...
    Short story, after aprox 1 month I bought a Cannondale F29 Carbon 1 red color scheme I noticed a crack on the seat tube (identical crack as another 2 frames from here, this is another story...)
    I contacted my local Cannondale dealer and they contacted Cannondale Europe for the frame replacement.
    I was very happy when they announced me that the new frame arrived, but surprise they sent the other color (green/black scheme). Not an mistake at all ! They replied that this is the company policy for frame warranties, to supply only that color !
    So, they want me to accept a wrong color frame, thus having a bike with red saddle, red fork stickers, wrong color and green frame.
    After refusing to pick up the frame my local dealer contacted again Cannondale Europe tell them that the customer(me) don't accept this, they replied that there is nothing to do else !

    So first, I'm very curious if this is also the official position of Cannondale USA, if they threat their USA based customers the same.
    Second, I want to know the MTBR forum member's opinion and what I can do further.

    Kind regards,
    Alex

  2. #2
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    This is unfortunate, however I know that Cannondale would say you were responsible to understand the warranty policy before you purchased the bike. On the other side of this mess, if you are in tight with your lbs and they were going to order another F29 Carbon 1 red color scheme they would swap out the frame for your's and just sell the green one on the shop floor instead.
    good luck

  3. #3
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    That is usually the deal with warranty replacement.
    They replace with what they have....color is not an option.

    It could be worse. They sent you a frame. I had another manufacturers frame break on the 3rd ride. It took 10 months to get a new frame....being the wrong color was the least of my disappointment.
    I was also had a dealer that hooked me up big time through the whole mess.

  4. #4
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    My original frame was the 2012 Black/White, and they replaced it with the black, green, white version you mention. Fortunately, it matched my components, but I was surprised that they didn't replace with a duplicate frame. As mentioned in the other thread, I had the identical seat tube crack as you and the LBS I went through is owned by a good friend of mine. Hope you can get things sorted out with your LBS in a fashion that is acceptable for you.
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  5. #5
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    First we are talking about a 2013 model that is sold only in 2 colors. I would understand if there where 10 colors for this model or an older model and they couldn't supply all the range.
    Second, in my opinion this is unacceptable, you pay 6.000 EUR and end up with a mixed bike ? I know is only about aesthetics but I care about this also.

  6. #6
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    Buf... guarantees are like insurance policies, always have small letter. Although I know it can be worst, and is probably "only" an aesthetics problem, I can't understood this behavior when somebody has spent 6K in one of your product. Please, are 6K on a bike... Don't you need to take care of your clients????

    Good luck.
    Just try to be happy and smile every day.

  7. #7
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    Yeah, this is what happens with Cannondale USA too.

    However, it's not just Cannondale. Specialized, Trek and other companies do the same thing.

    It's good they had the frame. Some of the road bike warranties have had to wait just to get a frame at all.

    That being said, I like my red frame road bike with Team green bar tape and bottle cages. You'd think red and green scream Christmas, but it looks oddly good. I guess I'm bent, LOL.
    Lead by my Lefty............... right down the trail, no brakes.

  8. #8
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    I don't know, you got a replacement frame and it will work just like the last one. Only difference is color. Put it together and ride it! Get rid of the Save post though since that seems to be the issue with the crack in the first place. I bet it still looks bad ass even with the new frame color. You can probably find the decals for the fork somewhere. You could have possibly went through this with another company and got no replacement frame at all.

  9. #9
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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by Flash29r View Post
    I don't know, you got a replacement frame and it will work just like the last one. Only difference is color. Put it together and ride it! Get rid of the Save post though since that seems to be the issue with the crack in the first place. I bet it still looks bad ass even with the new frame color. You can probably find the decals for the fork somewhere. You could have possibly went through this with another company and got no replacement frame at all.
    I partially agree with you, I can ride with the new frame or even with the current one, but why should I accept this policy that I consider to be unfair, without any care for the customer?

    Sent from my GT-I9505 using Tapatalk 4

  10. #10
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    And for me is like having my car in the service and being announced that my white car will have green doors after the repair, but is okay, I can drive it without any problem , what would be the issue..?

    Sent from my GT-I9505 using Tapatalk 4

  11. #11
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    I'd be pissed... fine print or not.... bogus, the crack is a defect, not your fault.
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  12. #12
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    Well, when I had a bad swingarm on my 2007 Prophet and before it was replaced the rep even asked the shop before ordering what color the bike was to make sure it gets painted in the right color! (That's right, good ole' HMIUSA times when they where able to produce an extra one for warranty purposes!!)....I would be pissed off as well if the frame craps out after only a month or so and they replace it with something that is of a different color. I can see them doing it with a model that is like a few years old, but a brand new frame? C'mon! Maybe if you write a letter written in Chinese to cannondale they might listen.....
    "Common sense isn't always that common!"
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  13. #13
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    Sure, they should have the correct color. As far as I understood it, they didn't do a single extra red/white/blue frame. That is just downright stupid. If I had know beforehand, I wouldn't have bought the bike in that color!

    Now, I'm still waiting for a call today from Cannondale. We'll see if they take care of this somehow

  14. #14
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    The absolute stupid thing in my case is that I wanted the other color (green/black) as my previous RZ 120 Cannondale bike had this color scheme and I also bought the CFR green equipment, but when I asked about the green color they (3 LBS) replied that only the red color is commercialized in my country...

  15. #15
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    Maybe it was the same here, I actually haven't seen any CFR F29 frames. If that's the case, that is really stupid.

    I mean, come on. If I were in charge of deciding on color schemes I would either make sure to have plenty of frames in each color, OR simply just have one color for each model (like 2014), and a single color for the fork (black clamps!). It would make it easier for both Cannondale and us.

  16. #16
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    lol first world problems

  17. #17
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    How does that comment help anyone?

  18. #18
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    it entertains the crowd. if cannondale can't help you, why would you expect help from a forum post?

  19. #19
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    I kinda like the idea of sharing information, thoughts and ideas. Maybe the information muntos and I receive from Cannondale isn't the same. Personally, if I have an issue with my bike (or anything else for that matter), I'd like to know what other people did to resolve it. You know, it's kinda like avoiding having to re-invent the wheel.

    Feel free to stop reading if it bothers you

  20. #20
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    Quote Originally Posted by syl3 View Post
    it entertains the crowd. if cannondale can't help you, why would you expect help from a forum post?
    Who said that they can't...?They don't want...so at least everybody who reads this can find what to expect from their side...

  21. #21
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    I'm really not sure why this is such a big deal. Cannondale (Insert your country here) held up their part of the bargain. They replaced your frame with the same model. Sure it's not the color that you would like it to be, but have you thoroughly thought about this for a moment?

    They warranty it with the same frame as the original or newer. IF you are in a geographical region where only one color is available... Guess what? That will end up being the color you receive. I am sure they will not go out of their way to make sure you get the same color scheme or anything else. Warranties do not work that way. The object is to get you back on the saddle ASAP. Would you rather hear that they will replace your frame whenever they get another color whether you have to wait several months to do so?
    Then imagine all the gripes on forums around the world.

    So damned if they do damned if they don't.

  22. #22
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    if the crack happened 12 months after you bought it, you'd be in a different model year with different colours anyway. everyone gets that you are unhappy that this happened after only a month, anyone would be! but that doesnt change the fact that you are never guaranteed the same colour. it comes up at least 5 times a year on these forums and the same responses come out every time.

  23. #23
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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by nathanbal View Post
    if the crack happened 12 months after you bought it, you'd be in a different model year with different colours anyway. everyone gets that you are unhappy that this happened after only a month, anyone would be! but that doesnt change the fact that you are never guaranteed the same colour. it comes up at least 5 times a year on these forums and the same responses come out every time.
    Exactly, If the frame was older and not in production anymore then I wouldn't say anything, but for a frame still on sales and 1 month older..?

    Sent from my GT-I9505 using Tapatalk 4

  24. #24
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    It sure ain't cancer, now that is a real problem.

  25. #25
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    muntos, I think you are also missing the point that since we are heading towards the 2014 models, the 2013 models that were left over are replacements only. They will continue sending out whatever left over parts are available. If it were only in the green/white instead of the red/white then so be it. But the item sent to you is overstock. If you rode the bike until next year and brought it to their attention then, then you would have gotten a 2014 frame in whatever color combo they would have available at that said time.

    Right now, you should accept it and if it fails during the course of the next few months, you will most likely get the newest frame (provided that they did not run out of their 2013 frames).

  26. #26
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    That being said I think I will accept the frame and with this occasion I will change also the saddle and the seat post, but I still remain with a bad taste after this story...

  27. #27
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    Received a warrantied frame form my 1998 CAAD4 frame , not only it's not in the same color , but I had to change front derailleur , crank , headset , stem , seat post.




    (True story but Sarcasm here)



    Sell your Cannondale and go buy a Trek.
    Then good luck with your lifetime warrantied frame being the same colour as the one you bought.
    "There is a big difference between kneeling down and bending over" -FZ

  28. #28
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    I guess personally, I'd be happy they covered the frame promptly. On the flip side of it I've seen friends get new frames on older bikes from various companies. Question, if it broke in 5 years from now would you'd want the same exact frame as came with the bike? It sucks, but at least they stood by their product in a timely manner. That said, I kind of like mutt Frankenstien looking rigs.

  29. #29
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    Quote Originally Posted by fokof View Post
    Received a warrantied frame form my 1998 CAAD4 frame , not only it's not in the same color , but I had to change front derailleur , crank , headset , stem , seat post.




    (True story but Sarcasm here)



    Sell your Cannondale and go buy a Trek.
    Then good luck with your lifetime warrantied frame being the same colour as the one you bought.
    So for a little extra cash, you got a nearly new bike. Nice deal.

    I was in the same boat really. My road frame Sys Six had an issue. They gave me a CAAD10. It was an upgrade for sure, but my old sear post did not fit. The stem was not right anymore for the geo either. I'm surely happy with my "replacement" frame/upgrade.
    Last edited by ziscwg; 08-15-2013 at 10:44 AM.
    Lead by my Lefty............... right down the trail, no brakes.

  30. #30
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    Well, probably after years when I will receive a replacement frame as upgrade I'll be happy, at this moment receiving the same frame but other color after 2 months didn't made me happier.. :-)
    The good side is that I realized that I need another saddle anyway, but a new seat tube, clamp and a fork not quite visualy proper with the new frame are on the looses side..

    Sent from my GT-I9505 using Tapatalk 4

  31. #31
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    Always accessories black... or maybe white.

    DAN.GEROUS.NET : MOUNTAIN BIKING : CYCLOCROSS : ROAD :

  32. #32
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    Went thru the same process, yes it sucks as my bike was only a few months old. Match up the lefty decals and it will look a lot better. I thinks it's 3 decals total, lefty band, small lefty, and large lefty. Here's the link :
    cannondaleexperts.com/Stickers-and-Decals_c_45.html

  33. #33
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    Quote Originally Posted by gtforce1 View Post
    Went thru the same process, yes it sucks as my bike was only a few months old. Match up the lefty decals and it will look a lot better. I thinks it's 3 decals total, lefty band, small lefty, and large lefty. Here's the link :
    cannondaleexperts.com/Stickers-and-Decals_c_45.html
    Beat me to the punch. Good luck & happy riding! Riding ugly is better than not riding at all!!! Nice thing is you most likely will have the only bike in the world that looks like yours.

  34. #34
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    Nope, mine will look the same

  35. #35
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    Quote Originally Posted by the_marsbar View Post
    Nope, mine will look the same
    Lmao. . . Welcome to the warranty club 😝

  36. #36
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    Re: Cannondale - my biggest disappointment

    You could always sell the frame if you can't get over your disappointment with Cannondale. Get a new frame then that matches. Just another option.
    ...Be careful what you're looking at because it might be looking back...

  37. #37
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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by gtforce1 View Post
    Went thru the same process, yes it sucks as my bike was only a few months old. Match up the lefty decals and it will look a lot better. I thinks it's 3 decals total, lefty band, small lefty, and large lefty. Here's the link :
    cannondaleexperts.com/Stickers-and-Decals_c_45.html
    But the new decals will apply over the existing ones or the old ones must be removed? Because it seems quite difficult to pell off from the fork..

    Sent from my GT-I9505 using Tapatalk 4

  38. #38
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    Quote Originally Posted by muntos View Post
    But the new decals will apply over the existing ones or the old ones must be removed? Because it seems quite difficult to pell off from the fork..

    Sent from my GT-I9505 using Tapatalk 4
    They peel right off. If there a little dry they'll break off into pieces. Try heating them with a blow dryer to soften them up and they should peel off in one piece (letter by letter)

  39. #39
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    My biggest disappointment is when Pee Wee"s Playhouse went off the air.

  40. #40
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    So Cannondale did replace the frame, but you received another color. Sorry to hear about that, sorry to hear that makes you so upset. I'm going to take a guess that you are a young person? Life is full of ups and downs and if this is the worst you have had than you really need to take a chill pill.
    What am I going to do with forty subscriptions to Vibe?

  41. #41
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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by Gripshift View Post
    So Cannondale did replace the frame, but you received another color. Sorry to hear about that, sorry to hear that makes you so upset. I'm going to take a guess that you are a young person? Life is full of ups and downs and if this is the worst you have had than you really need to take a chill pill.
    I'm not so young, actually depends how do you consider a 32 years old person.
    And yes, I admit that the thread title was not the best choice, I would rather say that is the biggest disappointment regarding my biking experiences so far and also I'm disappointed by what I expected from such a premium brand like Cannondale pretends to be.

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  42. #42
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    Quote Originally Posted by muntos View Post
    I'm not so young, actually depends how do you consider a 32 years old person.
    And yes, I admit that the thread title was not the best choice, I would rather say that is the biggest disappointment regarding my biking experiences so far and also I'm disappointed by what I expected from such a premium brand like Cannondale pretends to be.
    Sent from my GT-I9505 using Tapatalk 4
    I whole heartedly agree with you my friend.
    This is just a problem with American consumers period....they don't pay attention to detail...there's a reason why this country is on place 37th or something as far as education goes compared to the rest of the world.
    Over here everything is always half assed, and the folks don't care because they just don't know any different.
    I would be upset as hell as well....you pay a premium for a product it fails after only 4 weeks and they replace it with something of a different color although it is still available in the exact same color combo you had beforehand.
    I would agree with folks not caring about the color if the frame failed after a few years, but in your case the warranty replacement after 4 weeks is unacceptable.
    Maybe one needs to be raised in a country with higher standards to understand....there's a reason why european products set the standard worldwide....Because we pay attention to the little things.
    Since you're located in Europe where there is a 24month warranty law If I were you I would request my money back from the shop and have them deal with cannondale to get this sorted out.....You have every right (by law!!) to do so.
    Last edited by cdalemaniac; 08-13-2013 at 08:50 PM.
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  43. #43
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    Cannondale - my biggest disappointment

    Quote Originally Posted by muntos View Post
    I'm not so young, actually depends how do you consider a 32 years old person.
    And yes, I admit that the thread title was not the best choice, I would rather say that is the biggest disappointment regarding my biking experiences so far and also I'm disappointed by what I expected from such a premium brand like Cannondale pretends to be.

    Sent from my GT-I9505 using Tapatalk 4
    I understand your frustration. My experience with their warranty has been positive. I've only purchased one complete bike from them. It was a Rush 5z, not even a high end bike. They replaced that with an RZ120 frame which I had to purchase new components for the ones that didn't transfer. I broke that frame for which I got a direct replacement frame. I then broke the 2nd RZ120 and was given the option to buy a Jekyll frame and shock for $700 or another replacement RZ120 for $0. I chose the RZ120. Well they no longer had those available after they looked. They ended up giving me a complete alloy Jekyll for $0! I can see where you are coming from but from my experience they will keep you riding.
    All out of S**** and down to my last F***

  44. #44
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    Re: Cannondale - my biggest disappointment

    Quote Originally Posted by cdalemaniac View Post
    I whole heartedly agree with you my friend.
    This is just a problem with Americans period....they don't pay attention to detail...there's a reason why this country is on place 37th or something as far as education goes compared to the rest of the world.
    Over here everything is always half assed, and the folks don't care because they just don't know any different.
    I would be upset as hell as well....you pay a premium for a product it fails after only 4 weeks and they replace it with something of a different color although it is still available in the exact same color combo you had beforehand.
    I would agree with folks not caring about the color if the frame failed after a few years, but in your case the warranty replacement after 4 weeks is unacceptable.
    Maybe one needs to be raised in a country with higher standards to understand....there's a reason why european products set the standard worldwide....Because we pay attention to the little things.
    Since you're located in Europe where there is a 24month warranty law If I were you I would request my money back from the shop and have them deal with cannondale to get this sorted out.....You have every right (by law!!) to do so.
    I know that in my country we have the legal right to return a product within 1 month without any explanation.
    The thing is that I didn't (and I don't) want to cause problems to my local dealer, they are nice guys who tried their best but it wasn't in their power.

    Sent from my GT-I9505 using Tapatalk 4

  45. #45
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    Just my opinion: At this price point, that is lame on Cannondale's part. This ain't a $200 Wal-Mart bike. If that is truly their policy, I wouldn't do business with them. A 2 year old crash replacement would be a different story. However a current model year bike that broke because it was defective? If they can't replace it with the right color, the right thing for them to do is to offer a full refund on the bike.

    Based on the other comments I've heard, it sounds like this may be common practice on high-end bikes. It's good for me to hear about this, so that I can do my homework and prevent this from happening to me.

  46. #46
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    IMHO, if they had just stuck to a single colorway (ie. team colors only, or whatever), this problem wouldn't exist. It seems they're doing it differently for 2014, only offering the "Carbon 1" aka the Team in team colors only.

  47. #47
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    Quote Originally Posted by duggus View Post
    You could always sell the frame if you can't get over your disappointment with Cannondale. Get a new frame then that matches. Just another option.
    Actually... no you would not be able to. The damaged frame is Cannondale's not yours to do with. Otherwise you would not get your new frame. This is a warranty replacement.

  48. #48
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    Replaced frame under warranty, but wrong color... MY BIGGEST DISAPPOINTMENT!!

    Something tells me that you have not had much real tragedy in your life, or any real problems.

    Just take the frame, thank the folks at Cannondale, build it up, go ride it a lot, and get on with your life.

  49. #49
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    Quote Originally Posted by muntos View Post
    I know that in my country we have the legal right to return a product within 1 month without any explanation.
    The thing is that I didn't (and I don't) want to cause problems to my local dealer, they are nice guys who tried their best but it wasn't in their power.

    Sent from my GT-I9505 using Tapatalk 4

    Then you really do not have any reason to whine here then...(and lost my support)
    You simply should have been more aggressive at the shop instead of walking out quietly and then ***** about it on this forum ...lesson learned I hope.
    "Common sense isn't always that common!"
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  50. #50
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    "Common sense isn't always that common!"
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