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  1. #1
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    New question here. Cannondale Lifetime Warranty: Experiences, facts

    Hi there,
    since Cannondale is offering lifetime warranty on their bikes, frames in particular, I was wondering what experiences you had in the past in the rare cases of a broken frame.
    Whas is easily handled and replaced, even when the frame was several years old? Or had there been discussions about „normal lifetime signs“ and therefore now warranty?

    (Please note, I do not want to start a discussion if Cannondale has more warranty issues than other manufactures, just would like to understand how they are dealing with cases).

    Thanks!

  2. #2
    Music & Bikes
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    Had three frames changed under the warranty , always had top notch service.
    Two of the three frame took 6-8 weeks , but I consider it normal.

    I still use a CAAD5 that was warrantied from a '92 Caad3 wich was warrantied from the original M800. If that CAAD5 breaks , I'm confident that they will change it for an actual frame if I still have that '89 receipt.
    "There is a big difference between kneeling down and bending over" -FZ

  3. #3
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    Do you have to be the original owner for the warranty?

  4. #4
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    From what ive read, yes you do.

  5. #5
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    I got a free exchange on a swingarm for my Prophet and am the original owner.

  6. #6
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    Quote Originally Posted by o0adam0o
    Do you have to be the original owner for the warranty?
    sure do and proof of receipt required.

    The warranty is awesome, thats what keeps me buying new (from the dealer) rather than ebay or craigslist.

  7. #7
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    I have had 3 broken frames with Cannondale, 2 were 7-10 years ago and they did average at best with getting me a replacement, the lat one was in October and they are awful. Poor communication, tried to stick me with a 3 year old frame instead of a new one ( the flash was a 2010 that broke) they offered a early 2008 frame as replacement, and showed total lack of respect toward me and my LBS. My LBS did go out of their way to make me happy, but they are still waiting for Cannondale to make it right for them. I now ride a Santa Cruz and cannot be happier and my back up/loaner bike is the Cannondale. Don't respect that company anymore.

  8. #8
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    I own a few C'dales only have to replace one, they were awesome. It did take sometimes but I got it replaced. The lbs charged me $100 to swap components over to the new frame.

    Yes, prove of purchased is required.

  9. #9
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    Well, that sounds not so bad, even so I am sure there are more experiences out there?

  10. #10
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    1999, 1999, 2000, 2001, 2006, 2008

    Those are the model year frames I had replaced under warranty without any hassle. I had a 2004 Furio that was starting to crack but it was destroyed when I was hit by a car. Also have a cracked 2009 but was able to get a new/never ridden Flash frame on Ebay that the 2009 just sits in the box.

    These were all hardtails XL. The 99, 00 and 2001 frames were drive side chainstay cracks.

  11. #11
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    I have a 2006 Prophet that developed a crack where the seat tube meets the bottom bracket.
    Misplaced my receipt when we moved from Colorado to Florida, I still have the manuals and warranty card just cannot locate the receipt.
    Small shop I purchased the bike from changed ownership and they claim they do not have any of the "old" records either.
    Cannondale rep said "no receipt no warranty". Offered me a RZ120 "crash replacement" frame for $1,312.00.
    I now have an S-Works Stumpjumper which I love.
    I will never purchase another Cannondale product, too bad cause I did like that Prophet.

  12. #12
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    I had a right crankset arm of my Hollowgran replaced after a crack last year....after 3 months. And had a Taurine Team 08 replaced too after a crack on seatube...after 45 days my LBS runner after for me and exchange my frame even the Cannondale have replaced other....After 2 months the LBS received another frame from Cannondale.

  13. #13
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    Bump...I'd like to hear more, good and bad.

  14. #14
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    I had a faulty 2011 Flash (bottom bracket shell wasn't bonded to the carbon frame properly) and Cannondale swapped it out. Only took them 10 days or so. This was all done through All Terrain Cycles and CSG.
    and no, I am not missing the other half of my fork....

  15. #15
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    I'm in the process of having my prophet frame replaced now. The head tube\down tube weld appears to have a crack in it, but it may be a paint crack. Rather than ask for the frame back so they can inspect it to see that it is, they are sending me a 2010 rz one forty frame as a replacement no charge. That's great service IMO. The frame is taking a while to get here, but that's a customs issue getting the frame from the US into Canada, and in no way Cannondale's fault. Oh and to the poster with a Specialized frame... You can't be mad at Cannondale for you losing your receipt, I can understand being a bit angry at the shop if you bought the bike from them, I'd think they would help you out a bit... And Specialized are the same on warranty, proof of original ownership will be required.
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  16. #16
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    Quote Originally Posted by motobob13 View Post
    Misplaced my receipt when we moved from Colorado to Florida
    <snip>
    I will never purchase another Cannondale product, too bad cause I did like that Prophet.
    You will feel the same way when/if you carelessly "misplace" your Specialized receipt.

    I suggest you scan (digitize) all "lifetime" receipts on a computer (and backup). You also should fill out and send in the registration card so they have a record. Most big bike manufacturers make it easy to register a product online so you should not have any excuses.

    Example:
    Register Your Cannondale Bike

    Register Your Specialized Bike

  17. #17
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    Good job!

    Quote Originally Posted by RaveOn View Post
    You will feel the same way when/if you carelessly "misplace" your Specialized receipt.

    I suggest you scan (digitize) all "lifetime" receipts on a computer (and backup). You also should fill out and send in the registration card so they have a record. Most big bike manufacturers make it easy to register a product online so you should not have any excuses.

    Example:
    Register Your Cannondale Bike

    Register Your Specialized Bike
    This is the best response I've ever read on any Internet board. Short, concise, insightful, informative and helpful. Damn your good.

  18. #18
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    Quote Originally Posted by apacherider View Post
    1999, 1999, 2000, 2001, 2006, 2008

    Those are the model year frames I had replaced under warranty without any hassle. I had a 2004 Furio that was starting to crack but it was destroyed when I was hit by a car. Also have a cracked 2009 but was able to get a new/never ridden Flash frame on Ebay that the 2009 just sits in the box.

    These were all hardtails XL. The 99, 00 and 2001 frames were drive side chainstay cracks.
    That's awesome that they replaced the frames but if I had that many problems with one brand there's no way I'd buy anything from them again.

  19. #19
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    My LBS keeps records and knows what bike they sold to whom. I didnt need to look for my reciept or warrantee card - I DO have both on file.

  20. #20
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    Quote Originally Posted by limba View Post
    That's awesome that they replaced the frames but if I had that many problems with one brand there's no way I'd buy anything from them again.
    On the one hand it's great they replaced the frame with no hassle, and on the other hand it seems worrying that you had so many frames that needed replacing.

    Are you just unlucky or do you really hammer your bikes more than the average user or do the frames have a high failure rate?

    Out of interest were they all alu, carbon or ti frames, or a mix?

  21. #21
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    Same as my shop. I think any warranty claim experience is heavily influenced by how good your LBS is.

    Things like needing a warranty replacement of a frame or any part really are in my mind a great reason to support your LBS, and avoid buying on-line to save a buck or two (I know there are exceptions to that, calm down). I rarely buy from any other place than my LBS, so when I needed a warranty replacement, it was handled no questions asked, and I got a nice 29're on loan until my bike is back..... Only issue with that is now I want a 29er to add to the collection...
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  22. #22
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    My LBS had to send my Lefty to the UK service agents (TF Tuned) after one of the bearing strips came out of the bottom of the upper leg (!). The lower leg and a few other bits were all replaced. Everything was done free under warranty. Turnaround was only a few days even with shipping. They wouldn't do anything without the warranty card though, so hold on to that!

    Doesn't really test the "lifetime" thing, since the bike was only 6 months old but I'm very happy how it was dealt with.

  23. #23
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    Had a Raven 2000 Super V that was ten years old, broke the seatpost brackets off and got a 2009 Rush carbon 3 sl frameset and fox rp23 shock as a replacement. My lbs kept records of my purchase, I was pleased with the service and the shop charged about 160 to swap what components would fit and install new components that I bought. Overall I was satisfied with the results.

  24. #24
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    I am now going to find out how good the warranty process is because i was riding today and this happened
    Attached Thumbnails Attached Thumbnails Cannondale Lifetime Warranty: Experiences, facts-chain-stay-test.jpg  


  25. #25
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    Ouch! good luck on the warranty procecss. I just got my new frame in yesterday, and picked it up last night. Got a 2010 RZ One Forty 4 as a replacement for my 2007 Prophet. only ran me $150 for the swap out including the new parts I needed to get!
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  26. #26
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    Quote Originally Posted by gemini6 View Post
    Ouch! good luck on the warranty procecss. I just got my new frame in yesterday, and picked it up last night. Got a 2010 RZ One Forty 4 as a replacement for my 2007 Prophet. only ran me $150 for the swap out including the new parts I needed to get!
    Sweet ride.

    How long did the warranty process take?

  27. #27
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    Overall it was one month. But that includes an annoying issue with customs holding the frame for a week, then sending back to Cannondale. so if you take that out, it was really only a couple weeks.
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  28. #28
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    Quote Originally Posted by gemini6 View Post
    Ouch! good luck on the warranty procecss. I just got my new frame in yesterday, and picked it up last night. Got a 2010 RZ One Forty 4 as a replacement for my 2007 Prophet. only ran me $150 for the swap out including the new parts I needed to get!
    Wait a sec. Did you get the option to get a RZ frame instead of a prophet frame?

  29. #29
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    They don't have any prophet frames left to give out. So I got an RZ 140 as the replacement. Bonus is that I also get an upgraded rear shock since the rz140 4 has an RP2, and different shock size than the prophet did.
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  30. #30
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    I bought an 07 alloy rush from eBay, rode it for a year until last fall, the seat tube snapped just above the BB. LBS sent photos and all to cdale and I was offered an 08 carbon rush under their crash replacement program for $900, the best they could do since I bought it used.
    I skipped their offer and bought another alloy rush frameset from craigslist for $400. That frame cracked on the underside of the top tube at the bend behind the shock mount. Took it back to the LBS and this time cdale gave me a carbon rush replacement free of charge.

    It took about 3 weeks for the frame to arrive and have the components transferred at a cost of $150 for labor.

    I've been very happy with their customer service, they didn't owe me Anything either time and still tried to make me happy. My two closest riding buddies are on cdales, in part because of seeing how they took care of me.

    Replacement frame came with a lifetime warranty also!

  31. #31
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    Quote Originally Posted by bchimene View Post
    I bought an 07 alloy rush from eBay, rode it for a year until last fall, the seat tube snapped just above the BB. LBS sent photos and all to cdale and I was offered an 08 carbon rush under their crash replacement program for $900, the best they could do since I bought it used.
    I skipped their offer and bought another alloy rush frameset from craigslist for $400. That frame cracked on the underside of the top tube at the bend behind the shock mount. Took it back to the LBS and this time cdale gave me a carbon rush replacement free of charge.

    It took about 3 weeks for the frame to arrive and have the components transferred at a cost of $150 for labor.

    I've been very happy with their customer service, they didn't owe me Anything either time and still tried to make me happy. My two closest riding buddies are on cdales, in part because of seeing how they took care of me.

    Replacement frame came with a lifetime warranty also!
    And all this without receipt?

  32. #32
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    Quote Originally Posted by Kimv View Post
    And all this without receipt?
    No receipt, no warranty card, and told I cannondale upfront that I had bought each second hand.

  33. #33
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    Quote Originally Posted by bchimene View Post
    No receipt, no warranty card, and told I cannondale upfront that I had bought each second hand.
    FTW. That isn't normal and you are very lucky to say the least

    Maybe the cdale dealer is a long term, high volume seller and the factory wanted to make everyone happy. Either way, someone likes you.

    ps. are you blond, blue eyes and 36-24-36?

  34. #34
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    Update.

    Dealer got back to me and Cannondale is offering a RZ 120 saying that my parts would swap over easier to that bike. I thought the difference between the 140 and 120 was just Fork travel. My Rize 4 was 140mm. What do you guys think?

  35. #35
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    I'm joining the "Cannondale Warranty" train as well.

    The chainstay on my 2009 Rize 140 developed a crack a couple days ago. I'm the original owner and the paperwork has been sent to the LBS. I'm hopeful that based on reports here that they will be able to get me a replacement frame/swingarm. And since I have a trip planned for Downieville next month I'm also hoping it doesn't take a long time to get here!

    "Got everything you need?"

  36. #36
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    I hesitate to post the full story, because my LBS and Cannondale did a phenomenal job of taking care of me in the first two years of ownership of my 2009 Rize Carbon 1 when issues arose.

    The latest installment, however, took 8 months to settle, and what I am paying for is not even finalized. It would appear that a new buggy Canadian distribution centre and the rep's place in the chain of decisions are largely to blame in my case.

  37. #37
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    I have only one experience of Cannondale's lifetime warranty couple years ago and it was positive.
    My old F900SL frame snapped like this (no big drops / hits / etc) after ~20kkm:


    I got F2 Caffeine frame from warranty after couple of emails with the dealer. Not bad warranty IMHO.

  38. #38
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    wow alot of cracked C Dales!!! was thinking of getting the Jekyll now I'm a little timid

  39. #39
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    Quote Originally Posted by RE50 View Post
    wow alot of cracked C Dales!!! was thinking of getting the Jekyll now I'm a little timid
    That's why you have a lifetime warranty!

    I have had two frame by CDale give on me, both times they have handle it very well. Offering replacements and getting me a new/newer bike each time in about a months period.

  40. #40
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    True...but do they have faliures that much...or is it luck? Jekyll looks like a solid bike but if i do a couple of jumps don't want it to collapse on me...or are these cases the minority

  41. #41
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    You're reading a forum thread about broken cdales and their owners' warranty experiences so it's gonna seem like all cdale does is crack n fail.

    Buying any used bike is a crap shoot. If peace of mind is more important than immediate money savings then you gotta buy it new.

  42. #42
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    goog point!! went with New Jekyll lets ride!!!

  43. #43
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    This is a very old claim fix but here it is. Must have been ~20 years ago:
    Cannondale r400 road frame. Aluminum. Serial number stamped on the chain stay was not legible. They changed the frame out for me simply for that. Bike shop swapped out the components. The bike is still going strong in the hands of my friend.
    2007 Cdale Caffeine 29er Lefty.
    "Your not going to shove you're proper grammer down are throats!!"

  44. #44
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    I´ve had mine replaced in 3 weeks. That was fantastic

  45. #45
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    I had a crash replacement done on a used bike that went very well back in the mid 90's.

    I talked to my LBS and it he said that he can get a frame replaced even without a receipt even on a used bike. He won't do that for just anyone because it's kinda like calling in a favor It really depends on the relationship between your LBS and cannondale.



    Sent from my iPhone using Tapatalk

  46. #46
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    Having a good relationship with your LBS goes a long way indeed.

  47. #47
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    Not happening anymore. Your shop needs to send pics and copies of original receipt to warranty dept. Those days of your regional sales rep taking care of you, 1st hand or used, are over. I always tell people to buy new, and to stay away from ebay or craigslist.

  48. #48
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    I bought a Caffeine 4 29er new in 2009 and discovered a crack where the top tube meets the seat tube in 2012. My LBS (Wooden Wheels) and Cannondale took care of me and replaced it w/ a Flash 29 frame.
    All was well in the world until I was riding out to the trailhead today and heard that unmistakable creaking sound again, just like the old frame made.
    Sure enough, the Flash is cracked in the same place as the Caffeine.
    1 year old and my warranty replacement needs a warranty replacement.
    I'll see how that phone call goes tomorrow morning...
    '15 Gravity 27.5 ss rigid / '13 Cannondale CAAD 8 -/ '15 Cannondale F29 1x9 / '11 Specialized P1

  49. #49
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    Quote Originally Posted by Yanner View Post
    It would appear that a new buggy Canadian distribution centre and the rep's place in the chain of decisions are largely to blame in my case.
    +1

    I ordered a Trigger 29er in November from a LBS in Ontario. Ship date kept getting delayed. Still waiting, after months, now well into the riding season. My cracked Rize frame hangs in the garage. Cdale Canada seriously have some issues to sort out.

  50. #50
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    My 2011 Trail SL3 has developed a creaking sound recently.

    I guess i should inspect all welds for cracks huh?

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