I've posted in other threads about Truvativ's external BB being crap and falling aopart after two weeks of riding brandnew bike.
Anyway the plastic sleeve between the two bearing cups, had buckled, slipt, and jammed inside the BB shell of my two week old jamis, at the time, now 7 months ago.
I have been trying to get this part warrantied since. I have recently found out that Norco IS the Truvativ distributor here in BC, and they have the say wether to warranty the part or not. I got word that they are only going to warranty the plastic sleeve insert and not the cups, which were destroyed by trying to take out the plastic sleeve( NOTE: I have removed/installed many of these so it isn't an experience issue). The mangled plastic sleeve also had done some damage to the internal of the drive side cup.
The twit @ Norco said they would only warranty the sleeve, nothing else. This person has also caused issues with truvativ parts being warrantied that WERE NOT ON NORCO BIKES, and would not waranty them.
I called SRAM and they said all they can do is make calls but it is still in the discretion of the Norc-twit to say yay or nay.
So, my purpose here is to HOPE that this idiot who works for norco reads this post. For being such a tight twit on a less than 50 dollar part, that IS a mfg defect and NOT honoring the warranty, this is what I have to say to you. YOU'RE FIRED!!!!! ( i wish )
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Thread: Norco Warranty dude an idiot.