I was on the phone with them for less than five minutes before they knew the problem, and offered me a solution, for free.
Ever since I got my Troy, there has been slight play in the upper shock bolt. After trying to fix it, I finally gave them a call. Turns out, this is a random problem on some bikes, and they have already worked with Fox to develop a new bushing for those bikes that are affected. Devinici sent the new bushings to my LBS, free of charge.
I wish every company stood by their products like they do.
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