My 4 month old Trek Fuel EX blew the damper cartridge in the rear shock. Talked to Fox and they said to send it in. Since I was still under my free maintenance freebie from the purchase, I took it to the shop for a confirmation of the problem.
They checked it out, confirmed and said theyd take care of it with Fox. I asked how long, 1 month, another guy said 2-3 weeks. I said, "What"?!? Can't you get me a loaner shock or sumthin? They asked for a day to sort it out.
Got my bike back after the weekend and they put in a loaner shock. They came through for me, smooth dealing and service with a smile! Wooo hoooo!
Thanks HC folks! I'll bring beer when I pick up my og shock
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