If you need some free parts all you need to get them is the name of someone who shops at beyondbikes. Thats right! Just the name. They will provide you with the address and even the last 4 of the credit card number!
The sales rep I dealt with yesterday just aske me my name. Then he asked if I was still at 555 whatever street and I said yes. He then read off the last 4 of the card number. He then told me the saddle I needed had already been sold online. The following is the email I sent complaining to beyondbikes. I will probably never hear back from them.
"I am a long time customer. I purchased a Turner flux and an RFX from you. I have spent several thousand dollars in your store and online. The last three times i have visited your shop I have been ignored by the sales staff. When I finally was ready to make my purchase I was told the items were no longer available because they had been sold already online. This has happened 3 times. I called to find out if the saddle I wanted was in stock and I was told yes. I needed it immediatly because mine was broken. I drove all the way down only to be told I could not have it. Gas is to expensive for you guys to be doing this.
When i went to the sales rep to make my purchase he asked for my name. i gave it to him and he asked if I was still at my address which he read off to me. I said yes. he then read off the last 4 of the card number and asked if that was the one I wanted to use. He rang me up without ever asking for i.d or to see my card. what is to stop someone who knows I shop there from just using my name? This is not an isolated incident. My wife purchased gifts there for me and was able to use my card without showing it. This is ridiculous.
I am a member of both the IMBA and SDMBA and I frequent MTBR.com and I must say your company reputation is the worst in california. I suggest you read the reviews posted on mtbr.com and use them as a lesson to improve your service.
I sincerely doubt that I will ever hear back from you with regards to addressing these issues or compensating me to retain my business and the business of my friends. If I do not recieve a reply I will not be able to continue making purchases from your company."
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