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  1. #1
    Master of the Face Plant
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    From the folks who brought you Beyond Bikes

    Apparently a few Beyond bikes employees have split off and opened a new shop http://www.bikebling.com/ They have a store front in Escondido. Since I live in Escondido I hope this will be a good shop with good customer service in case I need something quick however my experiences with BB left me miffed. I will give them the benefit of the doubt and give them a try. I heard there was some drama and some bad feelings between these guys and BB. I hope they have learned by reading the poor reviews posted here. Has anyone been there yet?

  2. #2
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    seriously tho.. wtf is up with BB's customer service? whenever i see my biking buddy (couple times a month), we make jokes about it. act like an employee / customer. write things like "www.beyondgivinga$hit.com".

    i mean, for a place to leave that much of a bad impression on you that you crack wise on it while whacking back beer? wtf.

    i think they do so much business and the bikes, etc., are guaranteed to sell so they basically don't give a F!.

    i haven't been to the new place yet, but i'll check it.
    Last edited by mild beast; 05-12-2008 at 03:38 PM.
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  3. #3
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    I have not had a problem with their CS... I seem to get pretty good deals whenever I buy something there. I rarely buy retail though. It is nice to walk into a store and actually FIND the things I want or need. Instead of hearing "we can order that for you, sir. It will take a few days to get it however." If I want something, I want it now. Not in a few days.
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  4. #4
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    Quote Originally Posted by Bobby Peru
    I have not had a problem with their CS... I seem to get pretty good deals whenever I buy something there. I rarely buy retail though. It is nice to walk into a store and actually FIND the things I want or need. Instead of hearing "we can order that for you, sir. It will take a few days to get it however." If I want something, I want it now. Not in a few days.
    Same here. No problem just good prices and the items I want are almost always in my hand when I leave the store.
    Quote Originally Posted by turnerbikes View Post
    Of course the easiest way to fix this is to go for a hike.
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  5. #5
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    Agreed here too. I've been in BB 3 times, and I've been completely ignored each time and I wound up just wandering away. It was as if I was completely transparent or something. I guess if you don't have tatoos and a hat on backwards, then they have no time for you because you aren't "cool". Whatever.

    Thanks for warning me that bikebling is a spinoff. That lowers my expectations from the start.

  6. #6
    Self Appointed Judge&Jury
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    Quote Originally Posted by Bobby Peru
    I have not had a problem with their CS... I seem to get pretty good deals whenever I buy something there. I rarely buy retail though. It is nice to walk into a store and actually FIND the things I want or need. Instead of hearing "we can order that for you, sir. It will take a few days to get it however." If I want something, I want it now. Not in a few days.
    This is the only "good" quality BB has going for them. I live about a mile from BB and if I want good customer service I will drive a considerable amount to avoid going there. As far as this new shop being a spin off from BB. I certainly hope those guys realize the mistakes BB has been making, and corrects them.
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  7. #7
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    Quote Originally Posted by DIRTJUNKIE,
    ....I certainly hope those guys realize the mistakes BB has been making, and corrects them.
    Kerry is involed so I seriously doubt that you will get much of a different experience from this new shop.

  8. #8
    Lord of the Chainrings
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    Quote Originally Posted by OhNooo
    Agreed here too. I've been in BB 3 times, and I've been completely ignored each time and I wound up just wandering away. It was as if I was completely transparent or something. I guess if you don't have tatoos and a hat on backwards, then they have no time for you because you aren't "cool". Whatever.

    Thanks for warning me that bikebling is a spinoff. That lowers my expectations from the start.
    ...or how about the sales people talking to another customer in their Bluetooth headsets and you think they are talking to you.

    I'm not allowed in there.... I ride Santa Cruz Bikes!
    "Hesitation is the Mother of Failure!"

    ~~ 951 for Dirt & Roadster for Asphalt ~~

  9. #9
    Boyeeee
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    Quote Originally Posted by Mudd
    ...or how about the sales people talking to another customer in their Bluetooth headsets and you think they are talking to you.

    I'm not allowed in there.... I ride Santa Cruz Bikes!
    I'm in there all the time buying stuff for my Blur 4x (or my SS or my VPX or my...). IIRC, one of the sales guys has a Blur 4x that he brings in every once in a while.

    I go to Beyond frequently and have had nothing but good experiences there. I even got along well with Kerry before he disappeared to start Bike Bling.

    I like Beyond because they actually carry gear that I'd buy at reasonable prices and the staff actually ride where I ride using gear that I use. They do most of their sales online or through the phone, so the salespeople quite frequently have conversations going into their headsets while they work with you, but it hasn't been a problem for me. I get what I want and get out without any hassle.

  10. #10
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    I bought a couple things through Beyond bikes' website and do not have any complaints. The only thing I never understood however is why it would take so long to ship the order. Usually this has taken 4-5 days before something is shipped, whereas most other (online) stores will ship same day.

  11. #11
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    Quote Originally Posted by BCBlur
    I'm in there all the time buying stuff for my Blur 4x (or my SS or my VPX or my...). IIRC, one of the sales guys has a Blur 4x that he brings in every once in a while.

    I go to Beyond frequently and have had nothing but good experiences there. I even got along well with Kerry before he disappeared to start Bike Bling.

    I like Beyond because they actually carry gear that I'd buy at reasonable prices and the staff actually ride where I ride using gear that I use. They do most of their sales online or through the phone, so the salespeople quite frequently have conversations going into their headsets while they work with you, but it hasn't been a problem for me. I get what I want and get out without any hassle.
    I like the fact that they do price matching.
    I've spent many thousands of dollars over there.

    Best of luck to Kerry!
    "Hesitation is the Mother of Failure!"

    ~~ 951 for Dirt & Roadster for Asphalt ~~

  12. #12
    Master of the Face Plant
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    I didn't really mean to start a bashing thread. It will be nice to have a shop in Escondido. I just hope Kerry learns from his Beyond Bikes dealings. Beyond is a good store now, they learned that they need to pay attention to the walk in customers and be sure to greet them. However their reputation is damaged by word of mouth and the reviews and horror stories posted here. A good reputation is something you can almost never rebuild once it is damaged. I hope Kerry does well and I will visit his shop.

  13. #13
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    I never had a prob with Beyond, I went in there last thursday with a SRAM conversion list, they had everything on my shopping list in stock. Even walked out with a extra set of tires cuz they were on sale.

    If Bikebling price matches BB, then I'll shop there since I'm in Escondido too.

  14. #14
    I <3 Dirt
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    I've never had problems with BB although I never get prompt service - that comment about the headsets was on the money. They always have items in stock, which is a benefit of being a high volume shop. I do miss the days when Taylor worked there and they seemed to care more about the customer.

  15. #15
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    Zach and Francessca are top notch at Beyond. The thing is they make most of their money on the phone, hence the Blue Tooth. I just order my stuff on the phone, tell them to set it aside for me and when I'll be in to pick it up. EZ PeaZY.

  16. #16
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    Quote Originally Posted by mouse jockey
    Zach and Francessca are top notch at Beyond. The thing is they make most of their money on the phone, hence the Blue Tooth. I just order my stuff on the phone, tell them to set it aside for me and when I'll be in to pick it up. EZ PeaZY.

    I highly recommend Zach. He is the only person there that i've found helpful. But yeah, I try to avoid BB as much as possible.

  17. #17
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    if I was opening a new shop, I wouldn't say anything about being a spin off of BB....just by all the bad press


    all I can say is they treated me right when I was buying my 823's and then warrantied them
    the trick is ENJOYING YOUR LIFE EACH DAY, don't waste them away wishing for better days

  18. #18
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    Kerry was the bane of BB. Thank god he's gone now.
    Zack, Steve, and Mike the mech. are the only guys I'll deal with there.
    I'd rather have a bottle in front of me than a frontal lobotomy.

  19. #19
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    Quote Originally Posted by mouse jockey
    Zach and Francessca are top notch at Beyond. ....
    I'd second that.

  20. #20
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    I dont know what the details are with the CS issues with BeyondBikes? Ive shopped in-store and online and never had any problems. I am tired of going to stores and all they can say is that we can order it for you.I want it NOW not next week.

    And regarding shipping I ordered online numerous times from BB and they arrived within 1-2 days.

    Sorry to hear some customers had bad experience with them maybe I just keep getting lucky whenever i dealt with them.
    Actually good to know there's a spin off store I just browsed through some items that I need it seems they are a little cheaper already.

  21. #21
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    I went by Bike Bling today, and it is a cool shop. The customer service was pretty good. Kerry came right out and said hello, and was very friendly. I would suspect good customer service from Kerry, seeing as his lively hood will depend on it.

    I will give this shop a try a couple of times to see how they shake out.

  22. #22
    Self Appointed Judge&Jury
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    Quote Originally Posted by Oliver
    I went by Bike Bling today, and it is a cool shop. The customer service was pretty good. Kerry came right out and said hello, and was very friendly. I would suspect good customer service from Kerry, seeing as his lively hood will depend on it.

    I will give this shop a try a couple of times to see how they shake out.
    They may end up being a good shop. But IMO they need to change the name, Bike Bling. Sounds Ghetto to me, I would expect to find some chrome 32's in the front window along with some fuzzy dice. .
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  23. #23
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    Quote Originally Posted by DIRTJUNKIE,
    They may end up being a good shop. But IMO they need to change the name, Bike Bling. Sounds Ghetto to me, I would expect to find some chrome 32's in the front window along with some fuzzy dice. .
    Yes, the name is rubbish, but I will still give them a shot.

  24. #24
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    Quote Originally Posted by DIRTJUNKIE,
    .... Sounds Ghetto to me, ...
    He's on 5th ave near center city, he <b>is</b> in the ghetto.

  25. #25
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    Quote Originally Posted by Ratt
    He's on 5th ave near center city, he is in the ghetto.
    I am sure the rent is a good price.

  26. #26
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    Ditto

    Quote Originally Posted by OhNooo
    Agreed here too. I've been in BB 3 times, and I've been completely ignored each time and I wound up just wandering away. It was as if I was completely transparent or something. I guess if you don't have tatoos and a hat on backwards, then they have no time for you because you aren't "cool". Whatever.

    Thanks for warning me that bikebling is a spinoff. That lowers my expectations from the start.
    the place reeked of "I-own-an-8"/8"-FR machine-I'm-good-reeeeeal-good-so-don't-expect-any-love-unless-you're-B. Lopes"...

    Just a bunch of wankers...the kind I love to school on my HT with spandex and no armor.
    Grand claims demand grand proof.

  27. #27
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    hey - it's not easy to keep an LBS open these days between the internet + wal-mart - so good luck. I'd rather see more shops open than closing...

  28. #28
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    beyond bike peeps are hella cool ! zach, steve, and mike.

    they always help me out everytime i go there, i bought pretty much all my parts there ever since i moved down here to SD.
    DO YOU BUTT QUEEF ?

  29. #29
    Ride lots...
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    Quote Originally Posted by Burrito
    The only thing I never understood however is why it would take so long to ship the order. Usually this has taken 4-5 days before something is shipped, whereas most other (online) stores will ship same day.
    If it took 4-5 days to ship, then it was probably out of stock and they had to order it. That's been my experience anyway. If it says "Ships in 24 hours" it's in stock. If it says "Ships 0-5 Days" it isn't.
    I hope you have a big trunk... 'cuz I'm puttin' my bike in it.

  30. #30
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    Quote Originally Posted by Ratt
    He's on 5th ave near center city, he <b>is</b> in the ghetto.
    Well they will fit right in then. Pretty soon we will be seeing blinged out bikes coming out of there with bright sparkly Bass Boat paint. A chain link steering wheel in place of the handlebars and a little doggy bobbing his head mounted to a chrome rear fender.
    Last edited by DIRTJUNKIE; 05-28-2008 at 10:36 AM.
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  31. #31
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    Represent
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  32. #32
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    "the place reeked of "I-own-an-8"/8"-FR"

    Quote Originally Posted by HardTail29er
    the place reeked of "I-own-an-8"/8"-FR machine-I'm-good-reeeeeal-good-so-don't-expect-any-love-unless-you're-B. Lopes"...

    Just a bunch of wankers...the kind I love to school on my HT with spandex and no armor.
    I hate when the mountain dew, tat boys give no respect to us XC wankers.
    Luckily in O.C. we have 2 or 3 really good bike stores (The Path, The Bike Co and honorable mention Rock & Road) though geared toward the bigger travel bikes & culture, these shops have or can get the XC goods as well as humor and respect those of us who put as much emphasis on riding uphill as downhill.

  33. #33
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    Why why why?

    Why does this stuff always become a DH/FR vs. XC thing? I just don't get it? I really want to participate in this thread w/o it becoming a flame out due to ignorance.



    Quote Originally Posted by Dwad
    I hate when the mountain dew, tat boys give no respect to us XC wankers.
    Luckily in O.C. we have 2 or 3 really good bike stores (The Path, The Bike Co and honorable mention Rock & Road) though geared toward the bigger travel bikes & culture, these shops have or can get the XC goods as well as humor and respect those of us who put as much emphasis on riding uphill as downhill.
    "Well I don't drink as much as I ought to."

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  34. #34
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    I thought my post was balanced

    Quote Originally Posted by Bobby Peru
    Why does this stuff always become a DH/FR vs. XC thing? I just don't get it? I really want to participate in this thread w/o it becoming a flame out due to ignorance.
    even poked fun at myself.
    Maybe the problem is in your head.

  35. #35
    We're going down WHAT??
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    BB is A-OK with me.....

    Hey, I've never ever had a problem with BB. The whole crew there have been great and I get more than respectable pricing out of them all. Pretty cool. I see that they are very busy and probably under-staffed at times. I have been there several times in which they have had a bunch of people waiting on the phones and a couple of us hanging in the shop looking at stuff. I was very patient and ended up getting what I wanted each time. Sometimes it took a while to be rung up at the register, but if that is my biggest complaint, heck, I'll take that all day. FYI, yes there are times that they cannot price match some of the stuff I bring in, I understand they have to keep the lights on and pay their people and stuff. I usually go there with a list and end up getting pretty much exactly what I want for far lower than I can find elsewhere. Cool group. Maybe Kerry's "Bling" bike shop will take off, that will be good for him and the people he employs, but I'll stick with BB.
    "Political correctness is tyranny with manners."
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  36. #36
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    Quote Originally Posted by Dwad
    even poked fun at myself.
    Maybe the problem is in your head.
    Now I have a "head problem." Class, just pure class I tell ya.
    "Well I don't drink as much as I ought to."

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  37. #37
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    Bobby, Bobby, Bobby

    Quote Originally Posted by Bobby Peru
    Now I have a "head problem." Class, just pure class I tell ya.

    maybe your handle should be Dwad and mine should be Bobby Peru.

  38. #38
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    Quote Originally Posted by Dwad
    maybe your handle should be Dwad and mine should be Bobby Peru.
    Ouch, that really hurt!
    "Well I don't drink as much as I ought to."

    ~Jerry Jeff Walker~

  39. #39
    Its only 1" on the map!
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    I swung by Bike Bling yesterday just to see what kind of stuff they had and I have to say it is a pretty cool looking shop with that "Fresh New Shop Smell" still. I like how the service area is an open area right as you walk in the front door. They had a pretty good selection of stuff with some open areas still "earmarked" for more stuff on the way. Considering that Escondido basically did not have a bike shop after performance went away there, the shop has a darn good chance of doing alright.

  40. #40
    ridin' Mary
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    I also passed by there this weekend. It's nice and clean. Just enough "bling" in the glass shelves to make it interesting.

    They don't appear to have much in the way of 29er stuff, but then again nobody here in San Diego carries much of that in stock.

  41. #41
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    C'mon Bobby, don't be a poor winner,

    Quote Originally Posted by Bobby Peru
    Ouch, that really hurt!
    you know the whole bike industry revolves around DH, freeride, and all mountain, even the newbies covet the sexy 5+ inch travel trail bikes, us XC guys have to scroung for good deals on parts and service.

    So can we bury the hatchet now?

  42. #42
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    Quote Originally Posted by OhNooo
    I also passed by there this weekend. It's nice and clean. Just enough "bling" in the glass shelves to make it interesting.

    They don't appear to have much in the way of 29er stuff, but then again nobody here in San Diego carries much of that in stock.
    When I was there, he said he was going to cater to 29ers.

  43. #43
    We're going down WHAT??
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    Funny thing...........

    There I was yesterday. 200 freaking miles from home, just entering a construction trailer in Winterhaven CA. (Pretty much the Southern California desert version of the middle of nowhere....) I'm talking to the receptionist about my pre-construction meeting when I hear two guys from the G.C. talking about "Bike Bling" and how they should tell their friends to go check it out... Ended up that I had seen them out on the trail before. Small world. Hilarious. They had nothing but good things to say about the service they got from Kerry and the layout of the store. On my next trip to Daly Ranch I'll have to check it out....
    Cool thing is that if I end up winning the project, I'll have people to ride with out there...!
    "Political correctness is tyranny with manners."
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  44. #44
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    Considering their affiliation with BeyondBikes, I would never go near them. However, if they start actually supporting the 29er thing, and keeping stuff in stock, I may be forced to give them a shot...What can I say I'm desperate.

    But Seriously, they have an uphill battle ahead of them for those of us know BeyondBikes. Good luck gents.
    --"In the summer we wore meat helmets..."

  45. #45
    Just Grin and HUCK it...
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    The last time (and by 'last' I mean L-A-S-T) I bought something from BB, about a week after I made the purchase, somehow someone got my CC number (yeah, the same CC I used for a BB on-line order) and started charging all kinds of crap from cameras to computer stuff, around $1200 before I was notified. I'd heard about similar things happening to others who had bought from BB. Coincidence? Perhaps not.... not going to ever take that chance again - ever.

    Good luck to the 'new and improved' BB (bike bling). You're going to need it.
    MCM# 2007.1

  46. #46
    Baby-heads.... oh joy!
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    I've heard plenty of the same stories as your stating about beyond, I've never had a good experience with them, so I haven't bought anything since my first visit. I try to give a benefit of the doubt in most scenarios, so I had gone back a couple times just to feel it out and see if anything has changed...nope, so The last time I was there was about a year and a half ago.
    I cruised out to Bike Bling yesterday to czech it out. Not much business going on in there, I guess that has to be because its new, and in a ghetto. With a name like bike bling, and being in crappy section of town I really expect to see carnival paint and chrome. But he did have some goodies in there. In all actuality I almost felt sorry for Kerry. Business is real slow in there...He tried to give me a sales pitch on each and every item I looked at, kept asking if I was ready to buy something...so...... its tough just opening up, being in a crappy hood, having to get past beyond bikes stigma. I honestly think he did himself a disservice by naming the shop Bike Bling. I hope he does alright, and that business picks up, because as a community we can use another decent supportive shop, and its sad to see people down on there luck.
    Quote Originally Posted by SilverSpot
    The last time (and by 'last' I mean L-A-S-T) I bought something from BB, about a week after I made the purchase, somehow someone got my CC number (yeah, the same CC I used for a BB on-line order) and started charging all kinds of crap from cameras to computer stuff, around $1200 before I was notified. I'd heard about similar things happening to others who had bought from BB. Coincidence? Perhaps not.... not going to ever take that chance again - ever.

    Good luck to the 'new and improved' BB (bike bling). You're going to need it.

  47. #47
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    Quote Originally Posted by Da-Sloth
    I've heard plenty of the same stories as your stating about beyond, I've never had a good experience with them, so I haven't bought anything since my first visit. I try to give a benefit of the doubt in most scenarios, so I had gone back a couple times just to feel it out and see if anything has changed...nope, so The last time I was there was about a year and a half ago.
    I cruised out to Bike Bling yesterday to czech it out. Not much business going on in there, I guess that has to be because its new, and in a ghetto. With a name like bike bling, and being in crappy section of town I really expect to see carnival paint and chrome. But he did have some goodies in there. In all actuality I almost felt sorry for Kerry. Business is real slow in there...He tried to give me a sales pitch on each and every item I looked at, kept asking if I was ready to buy something...so...... its tough just opening up, being in a crappy hood, having to get past beyond bikes stigma. I honestly think he did himself a disservice by naming the shop Bike Bling. I hope he does alright, and that business picks up, because as a community we can use another decent supportive shop, and its sad to see people down on there luck.
    One can only guess that maybe he was trying to keep the abbreviations the same to confuse some or just to piss them off. Beyond Bikes [BB] Bike Bling [BB]. Which is very similar to another company that did the same thing, accidentally of course. Gravity Dropper [GD] GoreDuke [GD]. What other reason would there be to pick out a name like "Bike Bling", other than their location.
    Last edited by DIRTJUNKIE; 06-02-2008 at 01:48 PM.
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  48. #48
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    Beyond Bikes is hands down the lousiest customer service available in bike stores. Absolutely DO NOT shop there..

    Just look at this long history of rubbish...

    http://www.resellerratings.com/survey.pl?seller_id=3424

  49. #49
    bt
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    can't believe I read this whole thread

  50. #50
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    Beyond Bikes is hands down the lousiest customer service available in bike stores
    So good job for repeating what has already been said?? lol, first off someone already mentioned they do their sales mainly on the internet so why would you expect them to have great costumer service when they make more money online.

    Personally, it doesn't even look like a store to me, more of a commercial business. I've only been there maybe 4 times but every time was pretty sweet. One reason is because they carry some very heavy duty DH bikes that no one else in so cal does. They have a lot of gear that I wouldn't expect to find at my lbs or the warehouse.

    The first time I went there I spent about 15 minutes watching a video and chattin about freeriding with one of the sales people. I've never even seen it hectic in there, it's always such a relaxed atmosphere . I ordered a part online recently over the holidays, and they got it shipped in with the wrong something or other....Well they have been shooting me emails and keepin me informed about when I should expect my stuff so I feel pretty good about BB at this point.

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