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  1. #1
    Master of the Face Plant
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    From the folks who brought you Beyond Bikes

    Apparently a few Beyond bikes employees have split off and opened a new shop http://www.bikebling.com/ They have a store front in Escondido. Since I live in Escondido I hope this will be a good shop with good customer service in case I need something quick however my experiences with BB left me miffed. I will give them the benefit of the doubt and give them a try. I heard there was some drama and some bad feelings between these guys and BB. I hope they have learned by reading the poor reviews posted here. Has anyone been there yet?

  2. #2
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    seriously tho.. wtf is up with BB's customer service? whenever i see my biking buddy (couple times a month), we make jokes about it. act like an employee / customer. write things like "www.beyondgivinga$hit.com".

    i mean, for a place to leave that much of a bad impression on you that you crack wise on it while whacking back beer? wtf.

    i think they do so much business and the bikes, etc., are guaranteed to sell so they basically don't give a F!.

    i haven't been to the new place yet, but i'll check it.
    Last edited by mild beast; 05-12-2008 at 03:38 PM.
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  3. #3
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    I have not had a problem with their CS... I seem to get pretty good deals whenever I buy something there. I rarely buy retail though. It is nice to walk into a store and actually FIND the things I want or need. Instead of hearing "we can order that for you, sir. It will take a few days to get it however." If I want something, I want it now. Not in a few days.
    "Well I don't drink as much as I ought to."

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  4. #4
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    Quote Originally Posted by Bobby Peru
    I have not had a problem with their CS... I seem to get pretty good deals whenever I buy something there. I rarely buy retail though. It is nice to walk into a store and actually FIND the things I want or need. Instead of hearing "we can order that for you, sir. It will take a few days to get it however." If I want something, I want it now. Not in a few days.
    Same here. No problem just good prices and the items I want are almost always in my hand when I leave the store.
    Quote Originally Posted by turnerbikes View Post
    Of course the easiest way to fix this is to go for a hike.
    DT

  5. #5
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    Agreed here too. I've been in BB 3 times, and I've been completely ignored each time and I wound up just wandering away. It was as if I was completely transparent or something. I guess if you don't have tatoos and a hat on backwards, then they have no time for you because you aren't "cool". Whatever.

    Thanks for warning me that bikebling is a spinoff. That lowers my expectations from the start.

  6. #6
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    Quote Originally Posted by Bobby Peru
    I have not had a problem with their CS... I seem to get pretty good deals whenever I buy something there. I rarely buy retail though. It is nice to walk into a store and actually FIND the things I want or need. Instead of hearing "we can order that for you, sir. It will take a few days to get it however." If I want something, I want it now. Not in a few days.
    This is the only "good" quality BB has going for them. I live about a mile from BB and if I want good customer service I will drive a considerable amount to avoid going there. As far as this new shop being a spin off from BB. I certainly hope those guys realize the mistakes BB has been making, and corrects them.
    Quote Originally Posted by targnik View Post
    So I shoot off all full of bravado, hit this wee booter - grabbing some air, then I land - leading into a greasy rut.

  7. #7
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    Quote Originally Posted by DIRTJUNKIE,
    ....I certainly hope those guys realize the mistakes BB has been making, and corrects them.
    Kerry is involed so I seriously doubt that you will get much of a different experience from this new shop.

  8. #8
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    Quote Originally Posted by OhNooo
    Agreed here too. I've been in BB 3 times, and I've been completely ignored each time and I wound up just wandering away. It was as if I was completely transparent or something. I guess if you don't have tatoos and a hat on backwards, then they have no time for you because you aren't "cool". Whatever.

    Thanks for warning me that bikebling is a spinoff. That lowers my expectations from the start.
    ...or how about the sales people talking to another customer in their Bluetooth headsets and you think they are talking to you.

    I'm not allowed in there.... I ride Santa Cruz Bikes!
    "Hesitation is the Mother of Failure!"

    ~~ 951 for Dirt & Roadster for Asphalt ~~

  9. #9
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    Quote Originally Posted by Mudd
    ...or how about the sales people talking to another customer in their Bluetooth headsets and you think they are talking to you.

    I'm not allowed in there.... I ride Santa Cruz Bikes!
    I'm in there all the time buying stuff for my Blur 4x (or my SS or my VPX or my...). IIRC, one of the sales guys has a Blur 4x that he brings in every once in a while.

    I go to Beyond frequently and have had nothing but good experiences there. I even got along well with Kerry before he disappeared to start Bike Bling.

    I like Beyond because they actually carry gear that I'd buy at reasonable prices and the staff actually ride where I ride using gear that I use. They do most of their sales online or through the phone, so the salespeople quite frequently have conversations going into their headsets while they work with you, but it hasn't been a problem for me. I get what I want and get out without any hassle.

  10. #10
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    I bought a couple things through Beyond bikes' website and do not have any complaints. The only thing I never understood however is why it would take so long to ship the order. Usually this has taken 4-5 days before something is shipped, whereas most other (online) stores will ship same day.

  11. #11
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    Quote Originally Posted by BCBlur
    I'm in there all the time buying stuff for my Blur 4x (or my SS or my VPX or my...). IIRC, one of the sales guys has a Blur 4x that he brings in every once in a while.

    I go to Beyond frequently and have had nothing but good experiences there. I even got along well with Kerry before he disappeared to start Bike Bling.

    I like Beyond because they actually carry gear that I'd buy at reasonable prices and the staff actually ride where I ride using gear that I use. They do most of their sales online or through the phone, so the salespeople quite frequently have conversations going into their headsets while they work with you, but it hasn't been a problem for me. I get what I want and get out without any hassle.
    I like the fact that they do price matching.
    I've spent many thousands of dollars over there.

    Best of luck to Kerry!
    "Hesitation is the Mother of Failure!"

    ~~ 951 for Dirt & Roadster for Asphalt ~~

  12. #12
    Master of the Face Plant
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    I didn't really mean to start a bashing thread. It will be nice to have a shop in Escondido. I just hope Kerry learns from his Beyond Bikes dealings. Beyond is a good store now, they learned that they need to pay attention to the walk in customers and be sure to greet them. However their reputation is damaged by word of mouth and the reviews and horror stories posted here. A good reputation is something you can almost never rebuild once it is damaged. I hope Kerry does well and I will visit his shop.

  13. #13
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    I never had a prob with Beyond, I went in there last thursday with a SRAM conversion list, they had everything on my shopping list in stock. Even walked out with a extra set of tires cuz they were on sale.

    If Bikebling price matches BB, then I'll shop there since I'm in Escondido too.

  14. #14
    I <3 Dirt
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    I've never had problems with BB although I never get prompt service - that comment about the headsets was on the money. They always have items in stock, which is a benefit of being a high volume shop. I do miss the days when Taylor worked there and they seemed to care more about the customer.

  15. #15
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    Zach and Francessca are top notch at Beyond. The thing is they make most of their money on the phone, hence the Blue Tooth. I just order my stuff on the phone, tell them to set it aside for me and when I'll be in to pick it up. EZ PeaZY.

  16. #16
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    Quote Originally Posted by mouse jockey
    Zach and Francessca are top notch at Beyond. The thing is they make most of their money on the phone, hence the Blue Tooth. I just order my stuff on the phone, tell them to set it aside for me and when I'll be in to pick it up. EZ PeaZY.

    I highly recommend Zach. He is the only person there that i've found helpful. But yeah, I try to avoid BB as much as possible.

  17. #17
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    if I was opening a new shop, I wouldn't say anything about being a spin off of BB....just by all the bad press


    all I can say is they treated me right when I was buying my 823's and then warrantied them
    the trick is ENJOYING YOUR LIFE EACH DAY, don't waste them away wishing for better days

  18. #18
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    Kerry was the bane of BB. Thank god he's gone now.
    Zack, Steve, and Mike the mech. are the only guys I'll deal with there.
    I'd rather have a bottle in front of me than a frontal lobotomy.

  19. #19
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    Quote Originally Posted by mouse jockey
    Zach and Francessca are top notch at Beyond. ....
    I'd second that.

  20. #20
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    I dont know what the details are with the CS issues with BeyondBikes? Ive shopped in-store and online and never had any problems. I am tired of going to stores and all they can say is that we can order it for you.I want it NOW not next week.

    And regarding shipping I ordered online numerous times from BB and they arrived within 1-2 days.

    Sorry to hear some customers had bad experience with them maybe I just keep getting lucky whenever i dealt with them.
    Actually good to know there's a spin off store I just browsed through some items that I need it seems they are a little cheaper already.

  21. #21
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    I went by Bike Bling today, and it is a cool shop. The customer service was pretty good. Kerry came right out and said hello, and was very friendly. I would suspect good customer service from Kerry, seeing as his lively hood will depend on it.

    I will give this shop a try a couple of times to see how they shake out.

  22. #22
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    Quote Originally Posted by Oliver
    I went by Bike Bling today, and it is a cool shop. The customer service was pretty good. Kerry came right out and said hello, and was very friendly. I would suspect good customer service from Kerry, seeing as his lively hood will depend on it.

    I will give this shop a try a couple of times to see how they shake out.
    They may end up being a good shop. But IMO they need to change the name, Bike Bling. Sounds Ghetto to me, I would expect to find some chrome 32's in the front window along with some fuzzy dice. .
    Quote Originally Posted by targnik View Post
    So I shoot off all full of bravado, hit this wee booter - grabbing some air, then I land - leading into a greasy rut.

  23. #23
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    Quote Originally Posted by DIRTJUNKIE,
    They may end up being a good shop. But IMO they need to change the name, Bike Bling. Sounds Ghetto to me, I would expect to find some chrome 32's in the front window along with some fuzzy dice. .
    Yes, the name is rubbish, but I will still give them a shot.

  24. #24
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    Quote Originally Posted by DIRTJUNKIE,
    .... Sounds Ghetto to me, ...
    He's on 5th ave near center city, he <b>is</b> in the ghetto.

  25. #25
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    Quote Originally Posted by Ratt
    He's on 5th ave near center city, he is in the ghetto.
    I am sure the rent is a good price.

  26. #26
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    Ditto

    Quote Originally Posted by OhNooo
    Agreed here too. I've been in BB 3 times, and I've been completely ignored each time and I wound up just wandering away. It was as if I was completely transparent or something. I guess if you don't have tatoos and a hat on backwards, then they have no time for you because you aren't "cool". Whatever.

    Thanks for warning me that bikebling is a spinoff. That lowers my expectations from the start.
    the place reeked of "I-own-an-8"/8"-FR machine-I'm-good-reeeeeal-good-so-don't-expect-any-love-unless-you're-B. Lopes"...

    Just a bunch of wankers...the kind I love to school on my HT with spandex and no armor.
    Grand claims demand grand proof.

  27. #27
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    hey - it's not easy to keep an LBS open these days between the internet + wal-mart - so good luck. I'd rather see more shops open than closing...

  28. #28
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    beyond bike peeps are hella cool ! zach, steve, and mike.

    they always help me out everytime i go there, i bought pretty much all my parts there ever since i moved down here to SD.
    DO YOU BUTT QUEEF ?

  29. #29
    Ride lots...
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    Quote Originally Posted by Burrito
    The only thing I never understood however is why it would take so long to ship the order. Usually this has taken 4-5 days before something is shipped, whereas most other (online) stores will ship same day.
    If it took 4-5 days to ship, then it was probably out of stock and they had to order it. That's been my experience anyway. If it says "Ships in 24 hours" it's in stock. If it says "Ships 0-5 Days" it isn't.
    I hope you have a big trunk... 'cuz I'm puttin' my bike in it.

  30. #30
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    Quote Originally Posted by Ratt
    He's on 5th ave near center city, he <b>is</b> in the ghetto.
    Well they will fit right in then. Pretty soon we will be seeing blinged out bikes coming out of there with bright sparkly Bass Boat paint. A chain link steering wheel in place of the handlebars and a little doggy bobbing his head mounted to a chrome rear fender.
    Last edited by DIRTJUNKIE; 05-28-2008 at 10:36 AM.
    Quote Originally Posted by targnik View Post
    So I shoot off all full of bravado, hit this wee booter - grabbing some air, then I land - leading into a greasy rut.

  31. #31
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    Represent
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  32. #32
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    "the place reeked of "I-own-an-8"/8"-FR"

    Quote Originally Posted by HardTail29er
    the place reeked of "I-own-an-8"/8"-FR machine-I'm-good-reeeeeal-good-so-don't-expect-any-love-unless-you're-B. Lopes"...

    Just a bunch of wankers...the kind I love to school on my HT with spandex and no armor.
    I hate when the mountain dew, tat boys give no respect to us XC wankers.
    Luckily in O.C. we have 2 or 3 really good bike stores (The Path, The Bike Co and honorable mention Rock & Road) though geared toward the bigger travel bikes & culture, these shops have or can get the XC goods as well as humor and respect those of us who put as much emphasis on riding uphill as downhill.

  33. #33
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    Why why why?

    Why does this stuff always become a DH/FR vs. XC thing? I just don't get it? I really want to participate in this thread w/o it becoming a flame out due to ignorance.



    Quote Originally Posted by Dwad
    I hate when the mountain dew, tat boys give no respect to us XC wankers.
    Luckily in O.C. we have 2 or 3 really good bike stores (The Path, The Bike Co and honorable mention Rock & Road) though geared toward the bigger travel bikes & culture, these shops have or can get the XC goods as well as humor and respect those of us who put as much emphasis on riding uphill as downhill.
    "Well I don't drink as much as I ought to."

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  34. #34
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    I thought my post was balanced

    Quote Originally Posted by Bobby Peru
    Why does this stuff always become a DH/FR vs. XC thing? I just don't get it? I really want to participate in this thread w/o it becoming a flame out due to ignorance.
    even poked fun at myself.
    Maybe the problem is in your head.

  35. #35
    We're going down WHAT??
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    BB is A-OK with me.....

    Hey, I've never ever had a problem with BB. The whole crew there have been great and I get more than respectable pricing out of them all. Pretty cool. I see that they are very busy and probably under-staffed at times. I have been there several times in which they have had a bunch of people waiting on the phones and a couple of us hanging in the shop looking at stuff. I was very patient and ended up getting what I wanted each time. Sometimes it took a while to be rung up at the register, but if that is my biggest complaint, heck, I'll take that all day. FYI, yes there are times that they cannot price match some of the stuff I bring in, I understand they have to keep the lights on and pay their people and stuff. I usually go there with a list and end up getting pretty much exactly what I want for far lower than I can find elsewhere. Cool group. Maybe Kerry's "Bling" bike shop will take off, that will be good for him and the people he employs, but I'll stick with BB.
    "Political correctness is tyranny with manners."
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  36. #36
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    Quote Originally Posted by Dwad
    even poked fun at myself.
    Maybe the problem is in your head.
    Now I have a "head problem." Class, just pure class I tell ya.
    "Well I don't drink as much as I ought to."

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  37. #37
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    Bobby, Bobby, Bobby

    Quote Originally Posted by Bobby Peru
    Now I have a "head problem." Class, just pure class I tell ya.

    maybe your handle should be Dwad and mine should be Bobby Peru.

  38. #38
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    Quote Originally Posted by Dwad
    maybe your handle should be Dwad and mine should be Bobby Peru.
    Ouch, that really hurt!
    "Well I don't drink as much as I ought to."

    ~Jerry Jeff Walker~

  39. #39
    Its only 1" on the map!
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    I swung by Bike Bling yesterday just to see what kind of stuff they had and I have to say it is a pretty cool looking shop with that "Fresh New Shop Smell" still. I like how the service area is an open area right as you walk in the front door. They had a pretty good selection of stuff with some open areas still "earmarked" for more stuff on the way. Considering that Escondido basically did not have a bike shop after performance went away there, the shop has a darn good chance of doing alright.

  40. #40
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    I also passed by there this weekend. It's nice and clean. Just enough "bling" in the glass shelves to make it interesting.

    They don't appear to have much in the way of 29er stuff, but then again nobody here in San Diego carries much of that in stock.

  41. #41
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    C'mon Bobby, don't be a poor winner,

    Quote Originally Posted by Bobby Peru
    Ouch, that really hurt!
    you know the whole bike industry revolves around DH, freeride, and all mountain, even the newbies covet the sexy 5+ inch travel trail bikes, us XC guys have to scroung for good deals on parts and service.

    So can we bury the hatchet now?

  42. #42
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    Quote Originally Posted by OhNooo
    I also passed by there this weekend. It's nice and clean. Just enough "bling" in the glass shelves to make it interesting.

    They don't appear to have much in the way of 29er stuff, but then again nobody here in San Diego carries much of that in stock.
    When I was there, he said he was going to cater to 29ers.

  43. #43
    We're going down WHAT??
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    Funny thing...........

    There I was yesterday. 200 freaking miles from home, just entering a construction trailer in Winterhaven CA. (Pretty much the Southern California desert version of the middle of nowhere....) I'm talking to the receptionist about my pre-construction meeting when I hear two guys from the G.C. talking about "Bike Bling" and how they should tell their friends to go check it out... Ended up that I had seen them out on the trail before. Small world. Hilarious. They had nothing but good things to say about the service they got from Kerry and the layout of the store. On my next trip to Daly Ranch I'll have to check it out....
    Cool thing is that if I end up winning the project, I'll have people to ride with out there...!
    "Political correctness is tyranny with manners."
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  44. #44
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    Considering their affiliation with BeyondBikes, I would never go near them. However, if they start actually supporting the 29er thing, and keeping stuff in stock, I may be forced to give them a shot...What can I say I'm desperate.

    But Seriously, they have an uphill battle ahead of them for those of us know BeyondBikes. Good luck gents.
    --"In the summer we wore meat helmets..."

  45. #45
    Just Grin and HUCK it...
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    The last time (and by 'last' I mean L-A-S-T) I bought something from BB, about a week after I made the purchase, somehow someone got my CC number (yeah, the same CC I used for a BB on-line order) and started charging all kinds of crap from cameras to computer stuff, around $1200 before I was notified. I'd heard about similar things happening to others who had bought from BB. Coincidence? Perhaps not.... not going to ever take that chance again - ever.

    Good luck to the 'new and improved' BB (bike bling). You're going to need it.
    MCM# 2007.1

  46. #46
    Baby-heads.... oh joy!
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    I've heard plenty of the same stories as your stating about beyond, I've never had a good experience with them, so I haven't bought anything since my first visit. I try to give a benefit of the doubt in most scenarios, so I had gone back a couple times just to feel it out and see if anything has changed...nope, so The last time I was there was about a year and a half ago.
    I cruised out to Bike Bling yesterday to czech it out. Not much business going on in there, I guess that has to be because its new, and in a ghetto. With a name like bike bling, and being in crappy section of town I really expect to see carnival paint and chrome. But he did have some goodies in there. In all actuality I almost felt sorry for Kerry. Business is real slow in there...He tried to give me a sales pitch on each and every item I looked at, kept asking if I was ready to buy something...so...... its tough just opening up, being in a crappy hood, having to get past beyond bikes stigma. I honestly think he did himself a disservice by naming the shop Bike Bling. I hope he does alright, and that business picks up, because as a community we can use another decent supportive shop, and its sad to see people down on there luck.
    Quote Originally Posted by SilverSpot
    The last time (and by 'last' I mean L-A-S-T) I bought something from BB, about a week after I made the purchase, somehow someone got my CC number (yeah, the same CC I used for a BB on-line order) and started charging all kinds of crap from cameras to computer stuff, around $1200 before I was notified. I'd heard about similar things happening to others who had bought from BB. Coincidence? Perhaps not.... not going to ever take that chance again - ever.

    Good luck to the 'new and improved' BB (bike bling). You're going to need it.

  47. #47
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    Quote Originally Posted by Da-Sloth
    I've heard plenty of the same stories as your stating about beyond, I've never had a good experience with them, so I haven't bought anything since my first visit. I try to give a benefit of the doubt in most scenarios, so I had gone back a couple times just to feel it out and see if anything has changed...nope, so The last time I was there was about a year and a half ago.
    I cruised out to Bike Bling yesterday to czech it out. Not much business going on in there, I guess that has to be because its new, and in a ghetto. With a name like bike bling, and being in crappy section of town I really expect to see carnival paint and chrome. But he did have some goodies in there. In all actuality I almost felt sorry for Kerry. Business is real slow in there...He tried to give me a sales pitch on each and every item I looked at, kept asking if I was ready to buy something...so...... its tough just opening up, being in a crappy hood, having to get past beyond bikes stigma. I honestly think he did himself a disservice by naming the shop Bike Bling. I hope he does alright, and that business picks up, because as a community we can use another decent supportive shop, and its sad to see people down on there luck.
    One can only guess that maybe he was trying to keep the abbreviations the same to confuse some or just to piss them off. Beyond Bikes [BB] Bike Bling [BB]. Which is very similar to another company that did the same thing, accidentally of course. Gravity Dropper [GD] GoreDuke [GD]. What other reason would there be to pick out a name like "Bike Bling", other than their location.
    Last edited by DIRTJUNKIE; 06-02-2008 at 01:48 PM.
    Quote Originally Posted by targnik View Post
    So I shoot off all full of bravado, hit this wee booter - grabbing some air, then I land - leading into a greasy rut.

  48. #48
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    Beyond Bikes is hands down the lousiest customer service available in bike stores. Absolutely DO NOT shop there..

    Just look at this long history of rubbish...

    http://www.resellerratings.com/survey.pl?seller_id=3424

  49. #49
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    can't believe I read this whole thread

  50. #50
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    Beyond Bikes is hands down the lousiest customer service available in bike stores
    So good job for repeating what has already been said?? lol, first off someone already mentioned they do their sales mainly on the internet so why would you expect them to have great costumer service when they make more money online.

    Personally, it doesn't even look like a store to me, more of a commercial business. I've only been there maybe 4 times but every time was pretty sweet. One reason is because they carry some very heavy duty DH bikes that no one else in so cal does. They have a lot of gear that I wouldn't expect to find at my lbs or the warehouse.

    The first time I went there I spent about 15 minutes watching a video and chattin about freeriding with one of the sales people. I've never even seen it hectic in there, it's always such a relaxed atmosphere . I ordered a part online recently over the holidays, and they got it shipped in with the wrong something or other....Well they have been shooting me emails and keepin me informed about when I should expect my stuff so I feel pretty good about BB at this point.

  51. #51
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    Since I started this thread and I see it has been brought back from the dead I just want to say that Bike Bling is a very good shop. I went in and was greeted and had all my questions anwered. They were very nice and professional. Lots of selection.

  52. #52
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    I'm not on much here anymore and was quite suprised to see a few old threads resurface. I am very glad to see that Bike Bling has made it past the initial opening blight. His shop and personal are great. Products o-plenty, with massive diversity and all focused on quality.

  53. #53
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    dangmangts - kudos to you for giving that shop a second chance, and then following up with a post about it.

    I'm a shop owner myself and I firmly believe that you have please over 1000 people to have 1 say something nice about you, but you upset one and they'll tell 1000 people...

    I'm sure we've ruffled some feathers in the past, but since purchasing the shop in mid 07, we've heard great things... It's a shame the Bike Bling guys have had to live in the shadow of some Beyond Bikes stuff, but kudos to them for turning it around...

    Additionally, business must be good as I see them taking out progressively larger ads in MBA every month - good for you guys!

  54. #54
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    Well, as long as this has been re-opened, I'll chip in. I have now made several visits and several purchases, including off-the-shelf and special orders, at Bike Bling. Every transaction has been excellent, service friendly, every price discounted. I won't go to Beyond Bikes any longer (it's been about a year) because the prices were good, but nearly every order was screwed up somehow. I can get everything I need from either Bicycle Warehouse or Bike Bling, which are closer to home and friendlier. I like to pick a non-big-chain LBS or two and be loyal when they treat me right.

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    I went to into Bike Bling initially because they are close to my office in Escondido and they sell Titus, a bike which I had always heard other people rave about but had never actually seen close up. I immediately recognized Cary from his Beyond days.

    Cary was very helpful, showed me all the Titus bikes that he had in stock, and walked me through various options, including a full custom spec build. I intended only to browse but walked out with an XT Motolite and have never been happier. I've bought other things from him and had some service done to other bikes since then and have always been happy with the shop. I hope he does well; it's nice to have a good shop in North County.

    I have also had pretty good results with Beyond. I live about two miles from their shop and they built up a Truth for me back in 03. I've never had any problems with the Truth, but I ended up braking the Thompson stem about two years later and Beyond replaced it no questions asked. Anytime I've taken a bike there for service, they've done good work. When I need to purchase something, I just go straight back to the service department and don't bother with the guys with the headsets. The service guys always ring me up pretty fast.

    As for attitude, they usually seem pretty nice to me. If you really want attitude in San Diego, try going into a road bike only store!

  56. #56
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    I will never shop at Beyond Bikes, ever, again. I have given them way too many chances. The last time, about 1 year ago, I was purchasing multiple misc items, the kid at the computer wouldn't sell me a chainstay protector, that i got off the hanger from the floor because someone online had purchased it already and they hadn't pulled it from the shelf...they had about 5 hanging there and all had been purchased. I told him never again would I return and left my other items. But its same story all the time, trying to find someone to ring you up, no product knowledge, no concept of cust ser!

    On the other hand I have nothing but good things to say about Bike Bling, since day one when Kerri didn't really have anything in there the experience has been more than good. You can really tell the difference in any place when the owner is in there doing the work. Great products, service, prices...I've recommended many people in there and the feedback has been very positive. Plus, its a 1/2 mile from my house! just my two cents

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    Beyond has been ok to me. But I am biting my tongue already about my last statement. I know most of you said they weren't reliable online when you purchase items but I had already shopped there and it was my first online order.

    Well the order was placed on dec 25??? I got the word that it would be late cuz they had to have my chainguide shipped in. Since then, I've gotten two or three emails saying we received the part from the manufacturer without the correct bearings.....So they said they had to send it in and wait. Well I waited until last weekend, Saturday, went in and got my other parts that were in stock. I asked about my chainguide and they said they hadn't even sent it back yet and they don't know when it would be in. WTF???? It's already been two weeks guys.....three now. I'm calling them next week, and I'll get my chainguide and be done with them.

    From all the good responses I hear about bikebling I can't wait on buying my new outlaws and DJ2 fork!!! Bikebling even beats out beyonds price of outlaws by $10 haha.

    So that's my story, just another crappy shipment excuse from the beyond boys. Add it to the pile....

    Oh and there latest email, wasnt to inform me about my purchase. It was letting me know there having a sale! Yippy let me go buy more stuff when you haven't even given me my original order! Yay!

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    Not bring up old stuff but...

    I'm sorry but I had to post after reading all the Beyond hate & Bling love going on in here...

    In the past two years, I've probably been to Beyond upwards of 150 times and I've only been to Bike Bling about 5 times. I actually only just learned that they were here a few months ago. In any case, I've had exceedingly more opportunities to received crap service at Beyond than I have at Bling.

    I dont know exactly most of you seem to consider good customer service but, I've never had anything but good customer service at Beyond. I mean, they dont run up and start jerking you off when you walk in the door but you can sit there and BS about bikes with just about anyone in there for hours without issues. Everyone that works there actually rides and has some input... If they dont know, thye'll tell you they dont. If they dont have something in stock, they'll tell you it's not in stock and then order it for you. Bring your bike in to the shop and they'll get you squared away no matter how big or small your issue is. These guys know most of the regulars by name and remember what they ride, where they ride, and how they ride... and really could care less how well you ride contrary to the assertion made earlier that they dont want to talk to you unless your B Lopes.

    Bike Bling on the other hand... Twice now I've called looking for a specific part and been told, "YES" it was in stock. Once in fact, Kerry himself said "I'm holding it in my hand". Once was for some EBC red pads for some Codes and the other was for a 11-28 HG-80 Saint Cassette (this is the one he was supposedly "holding"). BOTH TIMES, after driving to the shop, I was informed that "I can order that for you" and then made to sit and listen to all the other products that I might want instead.... CLASSIC BAIT & SWITCH. With the cassette, I was actually in a bit of a bind and really needed something so I settled on a 11-32 PG990 that was in stock... which Kerry then proceeded to try and charge me $129.99 for!!! When I scoffed at the price and said that the '09s are available just about anywhere right now for under $90 since the '10s are out he said he'd do it for $89.99. I wouldnt say I was happy but whatever I got my cassette... but when I get home, I pulled it out and found that he'd actually sold me an '08 version with the individual cogs that'll eat up your freehub... awesome! I took it back the next day, drove to Beyond and got a '09 model for $79.99. Then there was the time I called and asked for some 2.6" dual-ply Maxxis Ardents. "Sure, we have 'em"... then I get there and they only have 2.4" single-ply.

    Basically, the point of this overly long post is Bike Bling will kiss your ass to get you in the door and then gladly rip you off. Beyond could care less if you want to come but will take damn good care of you once you do.

  59. #59
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    Have any of you guys complaining about BB ever worked in a bike shop?

  60. #60
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    Bottom line...If you were "in" with the crew at Beyond, you got good deals. I frequented that shop when they first opened. I was able to do some custom builds for a great deal.

    After awhile, it all went to their head. Some of the nicer people left and were replaced with some complete tools with 'tudes. Seemed like they were newbies trying to be all DH/Desert scene motorcycle crowd cool..

    I saw Bike Bling and just assumed it was a another front for Beyond Bikes. They DID have airbomb.com which was a front...no idea if they still do that or not??

    If Bike Bling even remotely resembles BB = nope..will take my cash elsewhere.

  61. #61
    mnoutain bkie rdier
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    Quote Originally Posted by singletrackin
    Have any of you guys complaining about BB ever worked in a bike shop?
    Have you ever been to Disneyland? What is your point? There are shops with cool employees and shops with complete tools. Simple.

  62. #62
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    I have been to Beyond a few times and each time I walk in I felt like I was pissing them off for even being in their store. I live in La Mesa and to make the drive up there means I REALLY want something and no other store has what I’m looking for.
    Last time I was there it seemed NOBODY was in the store, I could have just walked out with anything and no one would know...but being the nice guy I am I just stood there like a jackass waiting until someone came out to help me. 25 mins later I ask I ask the Bike mechanic if he can check on something for me and he simply reply’s “Sorry I’m on lunch” I then asked…”Can someone else help me?” He said in a very stern voice…”NOPE”
    So PHUK all the guys that work there they are just a bunch of stuck up aholes. They won’t be getting anymore of my money…I’ll stick with Zumwalts and BRC.
    Captain's Rides
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    2008 Turner Highline GDO - CCDB / Fox 40

  63. #63
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    2 years?

    Quote Originally Posted by badbadleroybrown
    .....In the past two years, I've probably been to Beyond upwards of 150 times and I've only been to Bike Bling about 5 times....
    Umm dude..... Some of the dudes and dudette you dealt with at beyond bikes 2 years ago are now the exact same dudes and dudette at bike bling, in fact its the same manager.

  64. #64
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    Resurected this thread again huh? I have not been to either of those shops in almost a year so I have no clue how either of them are operating now. All I know is Beyond treated me poorly several times however the shop mechanic did come through for me finding the last 2 shimano XTR crank lockrings available on the west coast. He went above and beyond for me and for that I give him kudos. I emailed the shop manager to let him know his employee did a good job.

    Why haven't I been back? Simple. My guys at North of the Border get me everything I need and they are my friends.

    I have never worked in a bike shop. I have also never worked in porn but I can tell when I am being jerked off.
    http://www.nbbikes.com/
    ^^^Best Bike Shop of MTBR 2008^^^

  65. #65
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    I love beyond! Some of them piss me off but I have learned to only go to Zach, Mike, or the wrench in that order. Problem is that Zach is out on an injury, mike is kept on the phones, and I moved. I miss that place

  66. #66
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    Quote Originally Posted by sandmangts
    My guys at North of the Border get me everything I need and they are my friends.
    WARNING: Shameless plug coming ahead....

    I visited Doug and Michael at North of the Border Bicycles just last week. Michael built me a very nice new set of 29er Flows on silver Kings. Doug gave me a screaming great deal on a 2010 Fox F29 fork and a large pile of other goodies.

    I brought them cold amber lagers after the shop closed. We drank them while Michael mounted some fresh Ignitors on my new rims

    That's what an LBS should be
    Quote Originally Posted by turnerbikes View Post
    Of course the easiest way to fix this is to go for a hike.
    DT

  67. #67
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    Quote Originally Posted by rydbyk
    Have you ever been to Disneyland? What is your point? There are shops with cool employees and shops with complete tools. Simple.
    My point is, try and work in a shop for a while and you just might see things differently. There are cool customers and tool bags for customers and i assure you that there's a lot more tool bags than cool customers. I worked in a shop for a few years and there is no amount of money that would make me do it again.

  68. #68
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    anyone know who won the Titus El Guapo this past weekend at BB?

    their reputation alone prevented me from buying a raffle ticket for that beautiful bike... thinking that the whole thing was somehow set up anyway.....please correct me if i am wrong...let me know it went to someone totally random

  69. #69
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    Quote Originally Posted by Verns22
    anyone know who won the Titus El Guapo this past weekend at BB?

    their reputation alone prevented me from buying a raffle ticket for that beautiful bike... thinking that the whole thing was somehow set up anyway.....please correct me if i am wrong...let me know it went to someone totally random

    I was there on tuesday, Titus was still there.

    North of the Border is the Way to go, Mike did a great job building my wheels and single speed.

  70. #70
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    Never had a problem at BB in the years I've been going there, sure the guy might be on on the headset but I've had them multi-task and still get stuff from the back, seems like there's another underlying issue with the place with some people here. Garbage in garbage out as we used to say in the software world.

    Been in Bike Bling once, got some fork oil, place is packed tight to the ceiling with stock, folks there were helpful. They also do online, emailed the receipt/order info rather than get them right there kinda weird.

    NOTB is OK, latest location is about the size of Bling roughly I think, but not much for stock would be my only complaint. Guy working there seemed cool talked some of the stuff up, but with a few exceptions I think you'd pretty much have to order anything you wanted, when I was looking at 29ers earlier in the year had look at a brochure rather than try a bike out kind of a fail in that respect.
    Last edited by socal_jack; 10-29-2009 at 09:41 PM.

  71. #71
    mnoutain bkie rdier
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    If Bike Bling aka..the "other" BB is anything like Beyond, then nope...nah money fo you..

  72. #72
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    I don't have a history with BB like some folks here. Just been in there recently in the past year and it's always been good. They obviously have invested in their website and it seems like most of the horror stories are courtesy of past management and from years ago.

  73. #73
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    Quote Originally Posted by Verns22
    anyone know who won the Titus El Guapo this past weekend at BB?

    their reputation alone prevented me from buying a raffle ticket for that beautiful bike... thinking that the whole thing was somehow set up anyway.....please correct me if i am wrong...let me know it went to someone totally random
    Verns,
    That would be me.
    I picked it up Wednesday morning and took it for it's first ride that evening at 7th Ave in Hacienda Heights. Yes totally random person and totally surprised I won.
    Look at what $40.00 dollars worth of raffle tickets got me. Nice huh? Although I did removed the Crank Brothers Acid-1 pedals because I don't have cleats to fit and I installed a Nite Flux battery to it which sits right above the rear shock.
    From the folks who brought you Beyond Bikes-img_0715.jpg

  74. #74
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    Quote Originally Posted by guerrero101
    Verns,
    That would be me.

    Ohhhhh, nice!

  75. #75
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    CONGRATS Guerrero! Enjoy the ride

  76. #76
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    Every time I've ever been to Beyond Bikes I've had a good experience - they've done better than price matches for me and answered all my questions. When I've called them, they've told me whether or not they have an item in stock. Yes, they can be a bit understaffed at times, but they've always been pleasant and told me if it would be a while before they got to me while in the store. They usually have a very good selection of product, and some wicked deals.

    Bike Bling, on the other hand - I gave up on them from day one. They took two months to respond to an email of mine, and when they did, they didn't even answer my question. If you're a bike shop that sells Camelbak, how can you not know the difference between an '08 HAWG and an '09 HAWG NV? I inquired on the NV, they tried telling me it was the same thing as an '08 HAWG, and when I corrected them, they copped attitude. Never again.

  77. #77
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    I have had good luck at Bike Bling. I really like that shop its alot better than most shops as far as inventory goes. They have alot of stuff.

  78. #78
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    I'm in Escondido, so I frequent Bike Bling often. I know I'll pay a bit more, but if I need something quick it's faster than mail order and more convenienct since I don't have to fight the traffic on the I-15 or Hyw 78 to get to some of the other shops. As for service, I've had 'em do stuff like tune ups, brake installs, etc if I'm swamped at the office and don't have time to do it myself. They always do a fast job and it's to my satisfaction.

    I went to Beyond once about two weeks ago to buy some clipless shoes. Had the wife and kids waiting in the car and just couldn't get anybody to wait on me, so I wound up leaving. That's about my only experience with them. Maybe when I have more time I'll try again, but in reality I'll probalby give some different shops my business before I head back (North of the Border doesn't sound too bad). I'm not a skater dude living in my mom's basement and my time is valuable to me. You don't have to call me sir, but you at least need look up when I talk to you from across a service counter.

    Also hit Bicycle Warehouse in Vista sometimes. Their prices are better than Bling's and the guys that work there are friendly and helpful.

  79. #79
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    Bike bling has a huge invetory and just find a better price and they match it. BB is try hard and pretty good too. I try not to let either ship to me in Oside. I would not let either shop do work on my bike. I had Bike Bling do 1 thing and they F *ed it up beyond belief. Use them for what they are - cheap mail order houses that happen to be close by. If you want expertise or good service work I would look elsewhere. If you knwo what you need and you just want it at a good price both do the trick. Bike Bling seems to have a better inventory.
    I can't wait till they put condos here. Said no one ever.

  80. #80
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    Bike Bling reminds of a normal LBS, but they have a crazy amount of inventory. They really helped me in a fork rebuild - only ones that had the RS kit I needed on a sunday. I definitely like going there, but have been blown off by Cary before. Hes a little heavy on the "upsale". For instance, I went in there for armor and he was trying to sell me some Sidis.... Anyway, great prices (I think they have competitive mail order pricing - way better than bike warehouse) and ease of local pickup.

    Beyond bikes is a little farther for me to go, but they have been great. I think the previous poster was correct, once your in there, you get good service. Yes, Ive tried to buy something on the shelf that was already purchased by someone else on their internet site - no big deal since it rarely happens in my experience. Sometimes the guys with the headsets are busy and dont help someone in the show room, but Ive had cary at bling blow me off talking to someone on the phone as well.

    Like I said bling is like a LBS, beyond feels more mail order. Beyond gives me the same feeling you get when you walk into excel sports in boulder or even Jenson USA. Both are great shops and its nice to have them local.

  81. #81
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    I've been to bikebling a few times, and they are very helpful. very LBesque.

    I've been to Beyond Bikes a number of times, because they are extremely convenient, and have had both experiences. Completely ignored, received snitty emails, but also had a bike mechanic give me some quick advice how to fix something.

  82. #82
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    Quote Originally Posted by guerrero101
    That would be me.
    Sweet!! I helped pay for that I really thought I was gonna win..I mean I did buy 1 ticket.

  83. #83
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    I have a fair amount of experience with Beyond and can tell you that most of the attitude of the past came from Keri. I also know the background on why he left Beyond and can tell you that I would never trust him. BTW the Bike Bling name was the best URL available, not some super cool marketing campaign.
    You are probably not going to have great luck with finding any parts for your HT 29'r from either shop. They are designed to maximize profitability which means selling high end bikes and high priced items. Mail order pays the bills and allows them to have all of those really cool parts in stock, so you have to cut them some slack if the guys are on the phone while on the floor. They obviously make a lot of customers very happy otherwise there would not be the huge volume of business going through there.

  84. #84
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    If any of you guys rode as much as you piss and whine about bike shops and stupid bike parts on this site, you'd all be professional bike racers and then squeezing deals from your LBS would be a moot point. Shut up and ride your bikes. If you think you can operate a better bike shop why don't you give it a try.

  85. #85
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    Well put Sherpasd....
    "Political correctness is tyranny with manners."
    - Charlton Heston

  86. #86
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    Quote Originally Posted by sherpasd
    If any of you guys rode as much as you piss and whine about bike shops and stupid bike parts on this site, you'd all be professional bike racers and then squeezing deals from your LBS would be a moot point. Shut up and ride your bikes. If you think you can operate a better bike shop why don't you give it a try.
    I forgot, what does MTBR stand for?
    http://www.nbbikes.com/
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  87. #87
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    Quote Originally Posted by sherpasd
    If any of you guys rode as much as you piss and whine about bike shops and stupid bike parts on this site, you'd all be professional bike racers and then squeezing deals from your LBS would be a moot point. Shut up and ride your bikes. If you think you can operate a better bike shop why don't you give it a try.
    These arguments always confuse me. I'm not a great cook, but I can tell you when somebody f*d up my steak.

    Seriously, though. I've never had any problems from Bike Bling and it has become my shop of choice. Keep in mind that I'm local and just walk in, email, or call Kerry when I need something.

  88. #88
    mnoutain bkie rdier
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    Stopped by their tent at the Grand Fondo in Little Italy a couple of weeks ago. The dude unpacking the clothes was a rude doosher....made me decide to never buy from them again.

    I asked a simple question and he blew me off....probably thinking I was just a roadie....

  89. #89
    mnoutain bkie rdier
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    Quote Originally Posted by sherpasd
    If any of you guys rode as much as you piss and whine about bike shops and stupid bike parts on this site, you'd all be professional bike racers and then squeezing deals from your LBS would be a moot point. Shut up and ride your bikes. If you think you can operate a better bike shop why don't you give it a try.

    Not true.. I would say that the average person here has spent 27 seconds complaining about Bike Bling. 27 seconds of training would in no way shape or form lead to one becoming a pro....that was silly.

    It is fair to say that someone could technically complete a century ride, then moments later log on to MTBR and complain about Bike Bling....all in the same day.

    Also, most of us already have real jobs and are not interested in starting a bike shop to test whether or not we can be more professional and polite than Bike Bling....

  90. #90
    mtbr member
    Reputation: Scarney19's Avatar
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    Oct 2008
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    I order a new saddle from Bike Bling online. Within one hour of placing my order Bike Bling called me to inform me the color of saddle I ordered was discontinued. During the same call I placed an order for a different saddle and thought, "Wow good customer service". Two weeks past by and I had not received the saddle in the mail. After multiple emails regarding my order, someone from bike bling finally called me about my order. Oh yeah and it was 10:00 at night. They had no clue about my order and I had to replace it with them again. Finally three weeks after ordering I got my new saddle.

  91. #91
    Marin native
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    I go to BikeBling whenever I'm up in North County SD. The guys there have always been really cool and helpful. I go either there or to North of the Border.

  92. #92
    mtbr member
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    Quote Originally Posted by Dwad
    I hate when the mountain dew, tat boys give no respect to us XC wankers.
    Luckily in O.C. we have 2 or 3 really good bike stores (The Path, The Bike Co and honorable mention Rock & Road) though geared toward the bigger travel bikes & culture, these shops have or can get the XC goods as well as humor and respect those of us who put as much emphasis on riding uphill as downhill.
    I will never set foot in The Bike Co again. Been there 1 time and will never got back.

    The Path is good and Performance in Laguna Niguel is awesome. Jeff and Chris are top notch guys who have never steered me wrong.

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