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  1. #1
    The PNF Ax Man.
    Join Date
    May 2011

    Shimano-USA customer service: positive

    I would like to share my positive experience with Shimano USA. Recently my front Saint/M810 blew something out and began to leak fluid. After filling out Shimano's online warranty form I shipped it directly to them. After a small hiccup and delay on their part, I'm happy to say they took care of the problem and I'm back up and running. Always give credit where credit is due I like to say, so thanks to Shimano USA for an excellent product: Saint M810 and Mike @ Shimano for excellent customer service.

    Last edited by DashRiprock™®©; 10-07-2011 at 07:39 PM. Reason: bad spelling

  2. #2
    mtbr member
    Reputation: BORDERCOLLIE's Avatar
    Join Date
    Sep 2011
    I think Shimano offers top notch well designed products, good luck SRAM ,you have a ways to go.

  3. #3
    Never trust a fart
    Reputation: frdfandc's Avatar
    Join Date
    Sep 2007
    Quote Originally Posted by BORDERCOLLIE View Post
    I think Shimano offers top notch well designed products, good luck SRAM ,you have a ways to go.

    Dunno about this. I deal with both through the LBS I work at. Product issues arise with both Shimano and Sram. Both are easy to deal with.

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