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  1. #1
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    Good job! Magura customer service.

    I'm switching out the fork on my bike, and of course the new fork, like all new forks, has a post mount. The Magura Marta caliper I have is a 180 IS mount. Magura never made an adapter to get from 180 IS to 160 PM.

    I called Magura USA today to see if they were still selling Magura PM calipers, which they are. The guy I spoke to cut me a nice deal over the phone on the caliper and an adapter. It'll ship tomorrow and I'll have it in a few days.

    I've been a Magura fan going back to the HS33 caliper brakes that I had in '92 or so. Good service is icing on the cake.
    I only ride bikes to fill the time when I'm not skiing.

  2. #2
    Magura N. America Svc Mgr
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    Thanks for the post and feedback OldhouseMan!

    We appreciate your business and loyalty!!
    Jude

  3. #3
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    I too am super happy with Magura service, thanks in no small part to Jude's help. My MT8's have the most amazing modulation and feel, and with the new larger Storm SL rotors I installed, they are a beast. And they look amazing. And they are light. And yes, they are a little expensive. And worth it.

  4. #4
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    I am new to this fourm, I have not had much luck with my MT8's. I went through the recall campagne with my LBS and got the replacement levers, after the first ride I had no stopping power with my rear brake, I discovered that they looked to have been bleed with the pads in as they were contaminated. So I took my bike to a high end SoCal bike shop and had pads replaced and a bleed done and still no stopping power and poor modulation. I have since purchased a set of XTR's that work fine but I would still like to use the Maguras if possible. Any suggestions???

  5. #5
    Maromero
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    Try asking Judemonica (post 2), he is the man, if somebody knows how, that is him.

  6. #6
    Magura N. America Svc Mgr
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    Hi Dave M

    Sounds classic contamination of the pads/rotor.
    Probably while bleeding the brake initially (during line shortening maybe) and getting some fluid on the pads possibly through the caliper pad area.
    Even though the pads were replaced, the rotor would need to be addressed at that time also because it also can become contaminated. It however is salvagable because you can get much more agressive with cleaning it VS. the pads.

    Now, you probably have accidentally re-contaminated the new pads because the rotor had some oil embedded tranfered from the original contaminated pads.

    Clean the rotors with Isopropol alchohol and scotch-brite or the like, the remove the pads and lay them each face down on some emory paper, sand paper, or dry wall sanding screen.

    In a flat circular method, surface grind a small amount of the pads face clean. Don't be timid with this step.
    Clean the face of each pad afterwards with alchohol and reinstall everything.

    If the pads were re-contaminated by the rotor, I am certain they can be saved by this technique.

    Good luck and let me know how else we can help.
    Jude

  7. #7
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    +2 on Maguras Customer Service, Jude has been super helpful in getting my brakes sorted. Also Kent at Magura USA has provided great feedback and help. I find that their customer support is always available , you get immediate answers and help. For those reasons alone I will be putting Maguras on our families bikes from now on. I just hope they bring out a replacement fok for the Wotan!

  8. #8
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    +3 Jude is the man. Responsive, helpful and respectful would be three words to describe his assistance.

  9. #9
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    Thanks everybody for your help on my brake situation, looking forward to getting the MT8's back on the bike and working like I know they can.

    DM

  10. #10
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    Quote Originally Posted by CHSAD View Post
    +3 Jude is the man. Responsive, helpful and respectful would be three words to describe his assistance.
    I second that! He sure helped me out. He sent me the piston I needed for the master cylinder of my 14 y.o. Louise! And at no charge and instructions how to install it.

  11. #11
    Telposh
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    Hi judemonica, I have a Magura Thor 2009 I guess, and must be rebuilt, I'm in the Dominican Republic, could you please inform me where to send my fork to be serviced "truthfully" ? or at least where to buy the full rebuilt kit, I'd like to replace all the no metal parts, Also I'd like to get the manuals. Thank you!

  12. #12
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    Quote Originally Posted by Guillestradah View Post
    Hi judemonica, I have a Magura Thor 2009 I guess, and must be rebuilt, I'm in the Dominican Republic, could you please inform me where to send my fork to be serviced "truthfully" ? or at least where to buy the full rebuilt kit, I'd like to replace all the no metal parts, Also I'd like to get the manuals. Thank you!
    You're better off sending him a private message.
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  13. #13
    Telposh
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    Thanks

    Quote Originally Posted by dirtyjack View Post
    You're better off sending him a private message.
    Thanks I'll try.

  14. #14
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    I figured I would give a Magura update after the experience I had last week with Jude and Mike ( Both Magura reps ). I was having problems with my MT-8's losing a bleed over the past year. Seems like a bleed would last about 2 months then just slowly go away. This fall I did a couple of epic rides above 12k feet and completely lost braking power in one brake. I saw this thread and emailed Jude to see if he could take a look at the brakes and recommend a solution. Jude got back to me the same day and needed the model number and serial number of the brakes - after numerous attempts to read the numbers on the calipers I emailed Jude back and said I could not read the numbers because it looked like they had worn away. Jude responded and asked if I minded sending them to him – my response was initially no because this is the best time of the year to get some epic high country rides in and I had a few more planned to get in this year.
    The next Morning Jude emailed me and cc’d Mike ( a local Magura rep in Colorado Springs – Jude lives in Texas ) and asked him if he had a set of new brakes for me to use while a replacement set of MT-8’s could be shipped. Mike arranged a meeting place with me – the Conoco parking lot on C470 and Morrison road. This was where I was planning on riding later in the day. I rode down and met Mike on my bike – the Magura van was in the lot, doors open and stand set up. I literally got off my bike, handed it to him and it was on the stand and he immediately started taking the old brakes off my bike. He put on a new set of brake levers, calipers, pads, rotors and hoses and aligned them and bled them. He went above and beyond and I was more than happy to do it.
    I had a ride planned with a buddy and he stopped by since our ride was starting right where Mike was working on my brakes. Mike ended up giving him some schwag which went a long ways – my brakes were on – we gave mike our best and we were on the trail.
    Talk about customer service! Not only did Magura ( Jude and Mike ) replace my brakes but they also met me ( at my door step if I would have requested ), completely changed out my brakes and gave a buddy and me free stuff – needless to say for the next 3 hours on our ride all I could hear from my buddy was how impressed he was with this service. Bottom line – I wouldn’t expect this type of service every time from Magura ( Jude, Mike ) but the fact of the matter is I simply contacted them and they listened and took care of the issue. This was a small fire they had to deal with but they put it out with a firetruck.
    Awesome job Magure, Jude and Mike. I am glad I chose Magura.

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