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  1. #1
    mtbr member
    Reputation: daugela's Avatar
    Join Date
    Aug 2007

    Kudos to Hayes / Stroker fix

    My Stroker Trails were part of the batch that apparently went out with the piston Oring not lubed.

    I contacted Hayes and was put in touch with John Truskey. Extremely friendly and responded to my emails daily.

    He hooked me up with the lube 'fix-it' kit and it arrived today within days. He also included the smallest ball bearing a spring I lost when I disasembled the unit before the instructions arrived.

    Bottom line - This was my first Hayes Brake purchase and despite the system not working as it should have from the factory, their customer service is A #1.


    BTW - for those who are going to get the lube kit, it's IMPORTANT to repeatedly depress the pistion with the applicator NUMEROUS times, until the piston pops out. I pushed it about 20 times with no luck and thought this kit might not do the job, but the piston finally popped out after a few more trys.

  2. #2
    ride hard take risks
    Reputation: dogonfr's Avatar
    Join Date
    Jan 2005
    Awesome Hayes is good people.
    Formotion Products

  3. #3
    mtbr member
    Reputation: EGF168's Avatar
    Join Date
    Aug 2007
    Good! They seem to have very good customer service and some nice people working for them.

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