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  1. #1
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    Hayes (Stoker Trails) stands behind their product

    I run a set of Hayes Stroker Trails, hyd disc brakes on my 29er SS. I have been running these for a couple years. I wrote John Trusky @ Hayes asking some advice about my pistons sticking a little. He said just send them to me, he rebuilt the master cylinders and replaced the caliper pistons and bled the lines and SHIPPED THEM BACK OVER NIGHT at NO CHARGE. Brakes were gone 3 days total. Thats old time service.

    I will not hesitate to buy a Hayes product again.

    Stacey Coker

  2. #2
    Threading freely...
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    Yeah, I had the same experience, and was offered the same service. But I opted to do it myself so I wouldn't be without brakes for a few days, and I was sent a pair of new pistons for free.

    Great service. I wasn't thrilled by my Hayes Stroker Trails, to be honest. But this level of costumer service will make take a good look at Hayes offerings when I buy a new set.
    Threading lightly and respectfully wherever I want....

  3. #3
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    All companies should treat their customers this way. Are you listening Sram? After reading the OP I took a few minutes to shoot Hayes Tech department an e-mail about a bent piston/pad retention problem I was having with a Stroker Trail I bought in 2008. Within 3 days I had an RA number, I sent the brake off and a week later it came back with a pair of new pistons to address my complaint and a new set of pads just because mine were worn. The whole process was painless, no BS about handling it through an "authorized dealer" or even a request for date of purchase or receipt. It was basically, oh you have a set of brakes with our name on the side and they aren't working right, well send them in and we'll fix or replace them. Awesome!

  4. #4
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    I can't say enough good things about Hayes. Had old hfx on my DH bike..no issues ever. Got some Stroker Ace's for my Pitch, I ride a large frame and the brake line was a little short (visually, im and old snob and like the front cables to look even).

    Emailed them my issue and they sent me a new line cut to the exact length i requested, at no charge.

    Two seasons now on the Ace's no issues, and finally time for new pads.

    Go hayes and never look back

  5. #5
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    Yup, Hayes treated me right when one of my master cylinder pistons began sticking in the bore.

  6. #6
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    always good to hear/read about customer satisfaction.

  7. #7
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    It sure is refreshing reading a thread like this!

    I have had a few experiences like this in the MTB world with Hayes, Magura, and Thomson that I immediately remember.

  8. #8
    trail "cleaner"
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    The best....

    I've been running Hayes brakes now for over a decade (Mags/Aces/Stroker trails) and their CS is 2nd to none. Prime Pros are next on my list
    No dabs allowed!

  9. #9
    ride more
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    great brakes and cs, I've always been happy with Hayes...

  10. #10
    All fat, all the time.
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    Same here. great service.

  11. #11
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    Good to know, I may need to contact them...

    Just put on some stroker trails, I can't believe the sounds these brakes are making. You can hear every slot and hole passing through the pads, it's like the pads are grabbing on to a cheese grater. I used these same rotor with my Avid BBs and they were silent. Readjusted the calipers several times, brakes only really make noise when your applying full pressure. At light pressure, they are silent. I did a little searching, sounds like a softer pad should fix this. If not I'll contact Hayes and see what they recommend. Anyone else experience this?

    Update:

    I took the pads out and filed down the leading edges, it seems to have fixed the problem. Now just a slight squeal on the front, I think this will either go away or can be fixed with alignment.
    Last edited by EEEliminator; 05-08-2012 at 07:16 PM.

  12. #12
    Need More Bikes
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    Another thumbs up for Hayes. I broke my pivot pin on my Hayes Ryde brakes. After dealing with Green Tire Bikes' BS of not sending my order, I sent them an email mentioning the pin and what's the best place to order one, and instead they're sending me the updated (stronger) pins in the mail. Pretty awesome.

  13. #13
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    Quote Originally Posted by EEEliminator View Post
    Good to know, I may need to contact them...

    Just put on some stroker trails, I can't believe the sounds these brakes are making. You can hear every slot and hole passing through the pads, it's like the pads are grabbing on to a cheese grater. I used these same rotor with my Avid BBs and they were silent. Readjusted the calipers several times, brakes only really make noise when your applying full pressure. At light pressure, they are silent. I did a little searching, sounds like a softer pad should fix this. If not I'll contact Hayes and see what they recommend. Anyone else experience this?

    Update:

    I took the pads out and filed down the leading edges, it seems to have fixed the problem. Now just a slight squeal on the front, I think this will either go away or can be fixed with alignment.
    Run semi-metallic pads

    The fixed the issues on my giant trance x (and Hayes shipped 2 pairs to me free! A+ support)

    Still not a big fan of the brakes.

  14. #14
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    I too had the trails and the pad pin bent. Never tried calling. Thanks for this advice albeit too late since i gave them away and went with avid Crs. So Much better modulation. Maybe their new primes are better?

  15. #15
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    Funny that I found this thread. Been thinking of upgrading from my BB7s to Hayes Stroker Trails on my Inbred 29er HT and/or building a FS 29er and using Hayes ST. I sent their customer service a question regarding the brakes and their compatibility with my Shimano RT-64 centerlock rotors and got a response back from John Trusky within 2 days. He and I exchanged emails, one of which was praising their CS and their sister company Manitou who I have worked with on tuning my Tower Pro 100mm. Anyways, John gave me some great advice, even went as far as to read the entire thread that TrailMaker and I have been working on with Manitou in the 29er forum and shot me some advice for TrailMaker on a recent freehub detonation he had on a Shimano M525.

    Absolutely STELLAR service from these guys. My next set of items will definitely be from Hayes/Manitou/SunRingle/Answer.

  16. #16
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    stroker ace now on the wish list hehe

  17. #17
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    I will jump in here and confirm Hayes and manitous customer service is awesome!
    I live in the same city they operate out of and have actually had the pleasure of bringing in a faulty rear brake caliper to them for replacement. They did quick work and had me on the trail same day! The only thing is that like an earlier post said you will have to wait a few days for a response to your email or phone message. I can understand since they put a lot of effort into every claim! I will continue to throw Hayes and manitou products onto my builds for sure

  18. #18
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    I heard about the better performance of the stroker. But when you ever had a Hayes HFX Brake you will never buy a Hayes again. That was the worst brake I ever had on the bike and in the past they have sold so much complete bikes with that worse brake.

  19. #19
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    Quote Originally Posted by PitchCrew View Post
    Two seasons now on the Ace's no issues, and finally time for new pads.

    Go hayes and never look back
    I'm seriously considering ditching my Juicy Carbons for a set of these on my DH bike. I read that they have good power and modulation... What do you think?

  20. #20
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    Have had great luck in dealing with them, too. Nothing major like above, just great responsiveness and thoroughness to my set-up questions.

    I like the Stroker Carbons that came on my bike, and when ready will likely go with a set of Primes.

    Customer SUPPORT on stuff like brakes is huge to me.
    '95 M2 StumpJumper FS
    '11 Cannondale RZ 120-two

  21. #21
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    Good to hear. I've scoured the internet and found that 95% of the comments on Stroker Aces are positive in addition to praising their customer service. I'm talking to them right now about what brake adapters I'll need to make the switch, exciting stuff.

  22. #22
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    Best CS in the biz. Nothing but great experiences working with them professionally and personally.

  23. #23
    dirt visionary
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    Same here had one of the first pairs of the line when they were introduced..Had issues paid lbs to fix no luck asked lbs to call about it maybe it could be warrantied they hesitated...I emailed got a response got a ra number and was taken care of quickly oh this was after trouble shooting over the phone first...4 years later they are still going strong but are looking their age lol ..Hayes CS rules hands down!
    Life should NOT be a journey to the grave with the intention of
    arriving safely in an attractive and well preserved body.

  24. #24
    Bro Mountainbiker
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    Never had to worry about warranty with my Hayes. Thats a good thing! Had to work on em a few times though due to my own clumsiness.

    My stroker grams perform alright. Probably wouldnt buy another set if I had to do it over again. fit, finish and paint are pretty poor and function is sufficient.
    Raised in a Chicken-Coop by Chickens

  25. #25
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    Good to know I just bought a set from Pricepoint for $69/ each and can't wait to try them.

  26. #26
    Short-Change-Hero
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    Seriously you found the Trails on Pricepoint for $69/each?

  27. #27
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    Yeah, they are 2011's but a great price. Hayes Stroker Trail Disc Brake 2011 at Price Point

  28. #28
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    Just bought a set of white ones yesterday. I fat fingered my credit card's expiration date though (got an email from customer service), but I remain hopeful they'll get here for the weekend.

    I couldn't find the barb and ferrule on PricePoint's website for the transition from hose to the master cylinder... do you think I could email them asking for that and get some, or do I have to spend $2 on Amazon with $10 in shipping to get them? I want to run the rear hose through the cable stops on my bike and also trim it to length and I've read the barb/ferrule isn't reusable so I'm guessing I need new ones...

    Any of you guys have some extras laying around?
    Now with eggs.

  29. #29
    gone walk about
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    Anyone replace stroker trail hoses?? having difficulty removing the hose from MC and fear of breaking something. I have followed the instructions Hayes provides as well as Jagwire's quick-fit instructions alas it will turn but not remove.

  30. #30
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    The nut kinda sticks to the hose

    Just a couple hours ago I removed and reinstalled the rear brake hose at the master cylinder. I have done this before. Had the brakes since 2008, came stock on my Giant Trance X.

    Anyway, what I do is gently hold the brake hose with pliers as I unscrew (or screw) the nut. A little brake parts cleaner sprayed between the nut and hose might help. WD-40 might help but take care - don't let any WD-40 contaminate the hydraulic system.

    Never replaced a hose, front or rear.

    Hope this helps,
    TR

  31. #31
    gone walk about
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    Quote Originally Posted by elder_mtber View Post
    Just a couple hours ago I removed and reinstalled the rear brake hose at the master cylinder. I have done this before. Had the brakes since 2008, came stock on my Giant Trance X.

    Anyway, what I do is gently hold the brake hose with pliers as I unscrew (or screw) the nut. A little brake parts cleaner sprayed between the nut and hose might help. WD-40 might help but take care - don't let any WD-40 contaminate the hydraulic system.

    Never replaced a hose, front or rear.

    Hope this helps,
    TR
    i suspect these being newer are diff than yours. The nut unscrewed as it should but left the hose connected to a brass fitting inside the MC. I messed with it enough times that twisting the line with pliers and pulling at the same time finally got the job done however as I inserted the new Jagwire hose onto the brass fitting it too was xtremely tight and since its near impossible to see inside i'm unsure if the line bottomed out giving a good seal. Guess i'll find out when i intro fluid.

  32. #32
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    Quote Originally Posted by nvphatty View Post
    Anyone replace stroker trail hoses?? having difficulty removing the hose from MC and fear of breaking something. I have followed the instructions Hayes provides as well as Jagwire's quick-fit instructions alas it will turn but not remove.
    Instead of turning or pulling on the brake line, push it side to side. That'll break the mechanical seal teh compression bushing made with the master cylinder.
    You are not what you own.

  33. #33
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    Quote Originally Posted by nvphatty View Post
    Anyone replace stroker trail hoses?? having difficulty removing the hose from MC and fear of breaking something. I have followed the instructions Hayes provides as well as Jagwire's quick-fit instructions alas it will turn but not remove.
    Don't pull on the brake line but simply push the hose back and forth, side to side. That'll break the mechanical seal teh bushing made with the master cylinder body.
    You are not what you own.

  34. #34
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    A quick test to see fi the bushing is biting the hose well is once everything is assembled, try twisting the master cylinder while holding the brake line tightly. It should require a LOT of effort to twist it. If the master cylinder spins easily then you do not have a safe brake. Also, just in case, you can't reuse compression bushings. Always have to use a new one with pretty much all hydro brakes.
    You are not what you own.

  35. #35
    gone walk about
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    Quote Originally Posted by juancancook View Post
    A quick test to see if the bushing is biting the hose well is once everything is assembled, try twisting the master cylinder while holding the brake line tightly. It should require a LOT of effort to twist it. If the master cylinder spins easily then you do not have a safe brake. Also, just in case, you can't reuse compression bushings. Always have to use a new one with pretty much all hydro brakes.
    I did managed to remove the OEM hose however using a new compression bushing is not possible since it is fixed down inside the MC itself (see pic above black rubber piece) and unable to gain access to it as with many other brands. Once i had the new hose assembled i did as you suggested and twisted the MC and it resisted well. To further confirm i had a good seal the bleeding process was successful also.

    much thanks.

  36. #36
    gone walk about
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    Quote Originally Posted by nvphatty View Post
    I did managed to remove the OEM hose however using a new compression bushing is not possible since it is fixed down inside the MC itself (see pic above black rubber piece) and unable to gain access to it as with many other brands. Once i had the new hose assembled i did as you suggested and twisted the MC and it resisted well. To further confirm i had a good seal the bleeding process was successful also.

    much thanks.
    As it turns out the brass compression bushing was a very tight fit and did not get removed however when installing the front brake assem and changing the hose the brass fitting popped out intact as it probably should have with the rear so i was able to use a new fitting / bleed it successfully and all is fine on planet FAT.
    Last edited by nvphatty; 08-13-2012 at 12:24 PM.

  37. #37
    Initiate Tree Dodger
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    Just an FYI, the Stroker Trails are 60/position over on Pricepoint till the 20th if anyones curious. Just pulled the trigger in getting these to upgrade my Tektro's on my Wahoo.

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