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  1. #101
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    Quote Originally Posted by wmac View Post
    A lot of people forget RockShox were in the same boat a number of years ago. The pendulum swings. Glad to hear we were able to get you on better equipment for a lot less $$$ than the traditional ways. Plus, you have a warranty!
    I'm new to mountain biking so I'm unfamiliar with this....when was RockShox in this boat?

  2. #102
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    Quote Originally Posted by bikeabuser View Post
    I've been thinking about this upgrade, and wondering about the front axle.


    Any chance of a seriously discounted front hub being implemented as part of a package deal ?
    I guess not, must be the response ... Time to stay with what I got, until it breaks/becomes unusable, then go with a brand that doesn't limit their upgrade policy to it's CONUS models, only

  3. #103
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    The quick answer to your question would obviously be no as we are a fork manufacture and do not make any hubs or other components.

    If you look closely at the industry,the 9mm open dropout is becoming very obsolete oh high end forks as other companies are offering just 1-2 select models or none at all with a 9mm option so this has little to do with what we decided to stock for the North American market. Anyone spending $500+ on a aftermarket fork will not be using a soon to be outdated standard.

    Nick
    SR Suntour warranty/technical advisor

  4. #104
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    Quote Originally Posted by SRvancouver13 View Post
    If you look closely at the industry,the 9mm open dropout is becoming very obsolete oh high end forks as other companies are offering just 1-2 select models or none at all with a 9mm option so this has little to do with what we decided to stock for the North American market. Anyone spending $500+ on a aftermarket fork will not be using a soon to be outdated standard.

    Nick

    Are any Suntour representatives outside the U.S. working such an upgrade ?
    Shipping isn't a problem, and the 2013 catalog lists all the Radion's as having a 9mm axle - http://srsuntour-files.dbap.de/_publ...S-2K13-LOW.pdf
    page 31, 70, 71

  5. #105
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    No, the upgrade program is something we offer in North America only.

    Nick
    SR Suntour warranty/technical advisor

  6. #106
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    Has anyone ridden the raidon fork and can comment on the ride/quality? I'd like to take advantage of this, but would like some feedback from riders who've actually ridden that fork.

  7. #107
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    No, YOU don't understand. You're making an ass of yourself for all of eternity.

  8. #108
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    Re: If you want to upgrade your Suntour fork

    Quote Originally Posted by Richgsr View Post
    Has anyone ridden the raidon fork and can comment on the ride/quality? I'd like to take advantage of this, but would like some feedback from riders who've actually ridden that fork.
    Did 6 miles on it yesterday, it was great. Very smooth, no bouncing and zero fatigue in my arms and palms. With the oem xcm fork, it was very bouncy and my palms would kill after about 30 minutes of riding.

    I'm going on a 13 mile trip today with some friends and I'll be sure to report back in detail afterwards.

    I just want to have more time on it before I give a concrete opinion.



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  9. #109
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    Re: If you want to upgrade your Suntour fork

    Quote Originally Posted by Krunk_Kracker View Post
    Did 6 miles on it yesterday, it was great. Very smooth, no bouncing and zero fatigue in my arms and palms. With the oem xcm fork, it was very bouncy and my palms would kill after about 30 minutes of riding.

    I'm going on a 13 mile trip today with some friends and I'll be sure to report back in detail afterwards.

    I just want to have more time on it before I give a concrete opinion.



    Sent from my DROID RAZR using Tapatalk 2
    Keep in mind the only reference I have is the XCT fork that came on my bike, and being a low end product, is intended to sell on low end starter bikes to keep the price low. I don't blame Suntour for the lack of performance, as I know they are only filling orders that the bike manufacturers put on them. That said, for my weight and riding style...it was terrible.

    After 20 miles on the bike, I am very pleased and happy with the fork. It is very plush and smooth and I no longer get rattled to death when going over a thick root system (I'm in Florida).

    I've found myself having to adjust my technique in some areas. I used to hit certain tracks and I'd use the pogo stick ability of my oem fork as a spring and have it help me bounce over obstacles. The Raidon refuses to do that, as it just absorbs the hit and goes on its merry way. It's definitely much better than it was, I just wanted to comment on how vastly it improves the ride quality.

    I found myself feeling MUCH more secure on extremely steep and fast drops. There's no more bouncing so it is so much easy to keep a straight line.

    Rode for 3 hours solid today, and had almost zero fatigue in my arms and hands. With my last fork, I was constantly shaking my hands out and always adjusting my hold on the bars. Today, I didn't even notice it until after ride.

    Another thing I noticed that I'm not sure about, mainly due to me being new to this sport, is that with the new fork, the bike tracks in a straight line so much better. It almost feels like when I ride my motorcycle, how it wants to go forward and it takes a small bit of effort to overcome that and enter a turn. I thinks it's due to the dropouts on the front wheel being further forward on this fork. It's a safe and secure feeling, and just feels better in general. I hope someone can explain to me what that is exactly.

    I've replaced everything on my bike, aside from the wheelset and the frame, and this is easily the most noticeable and needed upgrade. My drivetrain is a very close second, but I did the fork and my drivetrain at the same time.

    There is no reason for you to stick with the oem springy pogo stick that comes on lower end bikes. I know Suntour's come on Giant, Scotts, Specialized and Treks (probably all the lower end bikes for other manufacturers as well).

    My buddy who I rode with today has a Specialized with a RockShox Reba on it, he rode my bike for about 3 miles and said he couldn't tell any significant differences between the two.

    If your around 210 lbs, the sweetspot for preload is 140psi

    For $175, there's is no reason you shouldn't upgrade.





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    Last edited by Krunk_Kracker; 02-17-2013 at 05:49 AM.
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  10. #110
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    Fify

    Keep in mind the only reference I have is the recreational trail riding XCT fork that my bike came with.
    No, YOU don't understand. You're making an ass of yourself for all of eternity.

  11. #111
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    Re: If you want to upgrade your Suntour fork

    Quote Originally Posted by wmac View Post
    Keep in mind the only reference I have is the recreational trail riding XCT fork that my bike came with.
    Not sure what you mean with that haha
    Neveremind,

    I get what you mean, and yes you're right. It is definitely a light use fork meant for recreational trail riding, and I don't blame Suntour for that. For my uses though, the stock fork was terrible.

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    Last edited by Krunk_Kracker; 02-16-2013 at 07:20 PM.
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  12. #112
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    Quote Originally Posted by Krunk_Kracker View Post
    Keep in mind the only reference I have is the crappy XCT fork that my bike came with.

    After 20 miles on the bike, I am very pleased and happy with the fork. It is very plush and smooth and I no longer get rattled to death when going over a thick root system (I'm in Florida).

    I've found myself having to adjust my technique in some areas. I used to hit certain tracks and I'd use the pogo stick ability of my oem fork as a spring and have it help me bounce over obstacles. The Raidon refuses to do that, as it just absorbs the hit and goes on its merry way. It's definitely much better than it was, I just wanted to comment on how vastly it improves the ride quality.

    I found myself feeling MUCH more secure on extremely steep and fast drops. There's no more bouncing so it is so much easy to keep a straight line.

    Rode for 3 hours solid today, and had almost zero fatigue in my arms and hands. With my last fork, I was constantly shaking my hands out and always adjusting my hold on the bars. Today, I didn't even notice it until after ride.

    Another thing I noticed that I'm not sure about, mainly due to me being new to this sport, is that with the new fork, the bike tracks in a straight line so much better. It almost feels like when I ride my motorcycle, how it wants to go forward and it takes a small bit of effort to overcome that and enter a turn. I thinks it's due to the dropouts on the front wheel being further forward on this fork. It's a safe and secure feeling, and just feels better in general. I hope someone can explain to me what that is exactly.

    I've replaced everything on my bike, aside from the wheelset and the frame, and this is easily the most noticeable and needed upgrade. My drivetrain is a very close second, but I did the fork and my drivetrain at the same time.

    There is no reason for you to stick with the oem springy pogo stick that comes on lower end bikes. I know Suntour's come on Giant, Scotts, Specialized and Treks (probably all the lower end bikes for other manufacturers as well).

    My buddy who I rode with today has a Specialized with a RockShox Reba on it, he rode my bike for about 3 miles and said he couldn't tell any significant differences between the two.

    If your around 210 lbs, the sweetspot for preload is 140psi

    For $175, there's is no reason you shouldn't upgrade.





    Sent from my Nexus 7 using Tapatalk HD
    So you have no problem being over 200 and using that fork? That's one problem I was afraid of with an Air fork as my i've seen people say that it's better to have a coil fork when you are heavier than 180 ish. I'm asking because im 195 and unsure what I could do.

  13. #113
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    Re: If you want to upgrade your Suntour fork

    Quote Originally Posted by sfb12 View Post
    So you have no problem being over 200 and using that fork? That's one problem I was afraid of with an Air fork as my i've seen people say that it's better to have a coil fork when you are heavier than 180 ish. I'm asking because im 195 and unsure what I could do.
    Not so far at least. Max pressure is 180psi, and I'm only at 140 at 210lbs.

    I looked at the dust marks on the stanchions after my ride and it was about .75" from bottoming out.

    The stock fork was constantly bottoming out and the preload adjustment no longer works. After 2 months, I think I was just entirely too heavy for it and wore it out prematurely.

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    Last edited by Krunk_Kracker; 02-17-2013 at 05:54 AM.
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  14. #114
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    Check your owner's manual to see the recommended psi for your weight.
    No, YOU don't understand. You're making an ass of yourself for all of eternity.

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    Re: If you want to upgrade your Suntour fork

    Quote Originally Posted by wmac View Post
    Check your owner's manual to see the recommended psi for your weight.
    I looked and could not find it anywhere

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  16. #116
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    Nick, or anyone else that knows,

    What's the difference between all the different Raidon forks offered on the website?

    There are X1's, RO, LR, etc. I want to do this upgrade but want to make sure I pick the right fork.

    Thanks,
    Rich

  17. #117
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    Go here: SR SUNTOUR Cycling

    Then click on the model you bought. Then click download owner's manual.
    No, YOU don't understand. You're making an ass of yourself for all of eternity.

  18. #118
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    Quote Originally Posted by Krunk_Kracker View Post
    Not so far at least. Max pressure is 180psi, and I'm only at 140 at 210lbs.

    I looked at the dust marks on the stanchions after my ride and it was about .75" from bottoming out.

    The stock fork was constantly bottoming out and the preload adjustment no longer works. After 2 months, I think I was just entirely too heavy for it and wore it out prematurely.

    Sent from my Nexus 7 using Tapatalk HD
    I went on one of the more simple trails in the area with my xcm's preload set pretty high and i was like a half an inch from bottoming out and that was my first ride on it. It actually absorbed a couple of big bumps but they were not surrounded by anything then when there was obstacles like a lot of rocks in one place and it was throwing me all over. It lived up to its name as "pogo stick".

    So you had no problem with the fork loosing any air either?

  19. #119
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    Re: If you want to upgrade your Suntour fork

    Quote Originally Posted by wmac View Post
    Go here: SR SUNTOUR Cycling

    Then click on the model you bought. Then click download owner's manual.
    Yeah that's the same one that came with it, still no mention of a recommended pressure, just using a zip tie to set the sag, which is what I did and found that 140psi is perfect for me at 210lbs.

    Quote Originally Posted by sfb12 View Post
    I went on one of the more simple trails in the area with my xcm's preload set pretty high and i was like a half an inch from bottoming out and that was my first ride on it. It actually absorbed a couple of big bumps but they were not surrounded by anything then when there was obstacles like a lot of rocks in one place and it was throwing me all over. It lived up to its name as "pogo stick".

    So you had no problem with the fork loosing any air either?
    Just checked it about 5 minutes ago and still right at 140psi.



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  20. #120
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    It shouldn't lose any air unless it takes a catastrophic type hit.

  21. #121
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    I want to do an upgrade to a Raidon from my SR XCM V3, but I'm unsure as to what will fit my bike well. I have a 26er Trek 4300 with a 19.5'' frame. What's the difference between the Raidon X1-RL-R 26' Air and the Raidon X1-LO-R 26' Air?
    "Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up." Galatians 6:9

  22. #122
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    Shoot Nick an email and his answer on this or the upgrade thread would be very useful.
    The Owners manual pdf is not very enlightening.

  23. #123
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    Remote lock out and lockout.
    No, YOU don't understand. You're making an ass of yourself for all of eternity.

  24. #124
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    Quote Originally Posted by wmac View Post
    Remote lock out and lockout.
    Thanks, so I can live without remote lockout...normal lockout is good enough for me, unless there's not much of a price difference. How do I figure out if this fork will fit on my bike, supposing I decide on the Raidon X1-LO-R 26' Air...what measurements should I look at? (I'm still fairly new to MTB)

    Thanks!
    "Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up." Galatians 6:9

  25. #125
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    Email Nick with a low-res or small picture of your bike, a pic of the receipt and the fork you want to buy. He, or someone at SunTour should be able to verify if it is appropriate for your bike.
    No, YOU don't understand. You're making an ass of yourself for all of eternity.

  26. #126
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    I had an issue with an Epicon fork, here in South Africa it appears only the dealers can service the forks otherwise you can get no info on seal sizes, oil weights and levels etc. Even after contacting Nick from the USA I still did not get the info I needed to thoroughly service the fork. it took almost a week just to get a foam scraper size!

    The Epicon is a good fork (for the price) but Suntour needs to make available data for servicing the forks and not make it difficult for the owner to look after the product. I also have a MAG32 that shipped on my GT that is sitting around wanting to be serviced but again there is no info.

    I serviced my Reba this weekend and what a pleasure to find all the info you need online, from taking the unit apart to oil levels in the lower legs and other bits of info. If you plan on doing services yourself rather opt for a RS.
    Last edited by unwind; 02-18-2013 at 05:51 AM. Reason: Wrong name

  27. #127
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    Thanks for the great info!

    Nick: Can you point potential owners to the rebuild policy or instructions?
    No, YOU don't understand. You're making an ass of yourself for all of eternity.

  28. #128
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    Quote Originally Posted by Krunk_Kracker View Post
    With the oem xcm fork, it was very bouncy and my palms would kill after about 30 minutes of riding.
    Interesting. My palms also hurt after ridding a while. I've tried changing the saddle height and angle with no luck. Maybe a new fork will do the trick.

  29. #129
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    Re: If you want to upgrade your Suntour fork

    Quote Originally Posted by jdhunt0 View Post
    Interesting. My palms also hurt after ridding a while. I've tried changing the saddle height and angle with no luck. Maybe a new fork will do the trick.
    I have replaced everything on my bike, including the stem and bar and grips, and i did these before the fork. This helped with fatigue as well, but it was still there to a smaller degree.

    Replacing the fork seemed to have helped the most and possibly could have negated the need to replace the stem and bar had I done it first.

    For transparency, when I did my 3 hour ride, I was with my daughter and a friends son, ages 6 and 7, so I was unable to ride how I normally would, but even in the past riding with my daughter at a slow and controlled pace would still give me pain in my palms and forearms.

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  30. #130
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    Quote Originally Posted by jdhunt0 View Post
    Interesting. My palms also hurt after ridding a while. I've tried changing the saddle height and angle with no luck. Maybe a new fork will do the trick.
    Yes, the fork can reduce fatigue. However, if you are supporting your upper body with your arms and not your core, your palms and wrists will get sore.
    No, YOU don't understand. You're making an ass of yourself for all of eternity.

  31. #131
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    I'm interested in the upgrade options, but I guess I haven't posted enough to be able to send PMs. I guess I have some posting to do.

  32. #132
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    Quote Originally Posted by clayyea View Post
    I'm interested in the upgrade options, but I guess I haven't posted enough to be able to send PMs. I guess I have some posting to do.
    You can always send Nick an email at the address listed earlier in the thread.
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    Quote Originally Posted by wmac View Post
    You can always send Nick an email at the address listed earlier in the thread.
    Thanks! I thought I read the whole thread, but I found the address and I think I found my answer .

  34. #134
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    Hello Unwind,

    Thanks for posting here. It does not appear as though you have given readers here on this forum all the infomation and have left it very one sided. If you would like to actually tell the truth about our conversation I will give you the oppurtunity too, otherwise I will be more than happy to supply our email conversation chain with the facts and dates.

    To answer WMAC question our service intervals can be found in our owners manual. It basically recommends cleaning and wipping away debris on the stanchions as well as a general inspection after every ride. A light lubrication of oil (Teflon based) on the wipers, checking fixing bolts for appropriate torque after 25hours. Below is a quick cut and past from our owners manual that goes over service #1 at 50 hours and service #2 at the 100 hour interval

    SR SUNTOUR forks are designed to be nearly maintenance free. However, as long as moving parts
    are exposed to moisture and contamination, the performance of your fork might be reduced after
    several rides. To maintain a high performance, safety and a long life of your fork, a periodic maintenance
    is required.
    Please keep in mind that a fork which has not been serviced in accordance with
    the maintenance instructions will loose its warranty!
    Never use a pressure washer or any water under pressure to clean your fork as
    water may enter the fork at the dust seal level.
    We recommend that your fork is being serviced more fequently as indicated
    below if you ride in extreme weather (winter time) and terrain conditions.
    Any case you may feel that your forks performance has changed or handles differently
    immediately call on your local dealer to inspect your fork.
    FORK MAINTENANCE
    SERVICE 1: Checking fork‘s functions / cleaning and greasing bushings / lubricate remote lock
    cable and housing / checking torque values / checking air pressure / checking fork for
    any scratches, dents, cracks, bent or tarnished parts and stress marks.
    SERVICE 2: Service 1 + disassembling / cleaning whole fork / lubricating dust seals and oil wipers /
    greasing remote lock and travel adjust top caps / sealing air valve top caps by greasing
    it / checking for any air leakings / checking torque values / tuning according to rider‘s
    personal preferences.

    Best,
    Nick
    SR Suntour warranty/technical advisor

  35. #135
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    Krunk,

    You are running way too much air pressure for your weight. What you are looking for is a more progressive fork that doesn't use up all the sag in the forks initial travel. I would recommend the following to make the fork work better.

    Release the air pressure from the top cap schrader valve
    Unscrew the top cap with a 27mm six sided socket
    At this time you have opened up the air chamber.
    Install 15cc of heavy weight oil (80W is what we install from the factory. can be found at your local auto store) add more later if it is not enough.

    This will decrease the air volume in the fork making it require less air but giving you a more firm initial compression.
    A rider of your weight should need no more than 80-90 psi when set at 20% sag and the correct air volume.

    Nick
    SR Suntour warranty/technical advisor

  36. #136
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    Re: If you want to upgrade your Suntour fork

    Quote Originally Posted by SRvancouver13 View Post
    Krunk,

    You are running way too much air pressure for your weight. What you are looking for is a more progressive fork that doesn't use up all the sag in the forks initial travel. I would recommend the following to make the fork work better.

    Release the air pressure from the top cap schrader valve
    Unscrew the top cap with a 27mm six sided socket
    At this time you have opened up the air chamber.
    Install 15cc of heavy weight oil (80W is what we install from the factory. can be found at your local auto store) add more later if it is not enough.

    This will decrease the air volume in the fork making it require less air but giving you a more firm initial compression.
    A rider of your weight should need no more than 80-90 psi when set at 20% sag and the correct air volume.

    Nick
    I'll give that a try.

    I'm set at 20% sag as it sits now at 140 psi. How will making the air chamber have less volume make a difference of I'm already at 20% sag?

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  37. #137
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    The quick and simple answer is

    less air volume = less air pressure

    I'm 165 and run my 110mm at 40-45 psi depending on trail conditions and what i'm riding. In the Epicons and some other forks we have adjustable air volume via an elastomer stack or an aluminuim stack in the RUXX. It produces similar results to adding oil and in some cases isn't as adjustable as just using the oil method I provided above.

    Nick

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    I guess now I just need to decide to go with black or white.

    If you want to upgrade your Suntour fork-black-fork.jpg

    If you want to upgrade your Suntour fork-white-fork.jpg

  39. #139
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    Quote Originally Posted by SRvancouver13 View Post
    The quick and simple answer is

    less air volume = less air pressure

    I'm 165 and run my 110mm at 40-45 psi depending on trail conditions and what i'm riding. In the Epicons and some other forks we have adjustable air volume via an elastomer stack or an aluminuim stack in the RUXX. It produces similar results to adding oil and in some cases isn't as adjustable as just using the oil method I provided above.

    Nick

    Nick
    I understand all that, I'm just curious why proper sag at say, 80psi, is better than proper sag at 140psi.

    Quote Originally Posted by jdhunt0 View Post
    I guess now I just need to decide to go with black or white.

    Click image for larger version. 

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    Click image for larger version. 

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    I like color clash, so I vote for White

  40. #140
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    Constant high pressure puts constant pressure on seals. With lower pressure and more oil, you'll get a more plush ride in the first bit of stroke and it will get stiff in the last bit whereas less oil and high pressure will give less plush ride throughout the entire stroke.
    No, YOU don't understand. You're making an ass of yourself for all of eternity.

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    Nick, please do make all the emails public! I have the whole episode documented on Thehubsa website, the link was sent to you as well after your last email. Unfortunately I cannot post the link as I do not have enough posts but if someone wants to post the link please let me know! Or just google for 'Suntour Epicon service-foam washer size' and you will be directed to a 2 page post on the issues.

    You need to have the information on hand in a service manual like RS does. The weights and quantities of oil etc. You told me there was no oil in the Epicon, I am still awaiting an answer as to where the 100ml or so (as shown on my post on the Hubsa) came from when I opened the fork. If there is no oil in the fork then the LBS that you (suntour) authorise to service the fork has been telling porkies and charged me money to add oil to a fork that apparently, according to you, requries no oil?
    The RS manual documents the way to take things apart, service those components and put it all back together. My take on Suntour is that they want you to take it to agents to be serviced, which is all fine but not all of us want to do so.

    I am not knocking your fork/product, I found it works pretty well but Dont sell something to me then be all coy about the finer details of looking after it! As mentioned in my emails to you, its not rocket science to service a fork but without the correct info its a more difficult task and it makes one less inclined to buy a Suntour product in the future.
    Last edited by unwind; 02-19-2013 at 05:25 AM.

  42. #142
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    Quote Originally Posted by unwind View Post
    Nick, please do make all the emails public! I have the whole episode documented on Thehubsa website, the link was sent to you as well after your last email. Unfortunately I cannot post the link as I do not have enough posts but if someone wants to post the link please let me know! Or just google for 'Suntour Epicon service-foam washer size' and you will be directed to a 2 page post on the issues.

    You need to have the information on hand in a service manual like RS does. The weights and quantities of oil etc. You told me there was no oil in the Epicon, I am still awaiting an answer as to where the 100ml or so (as shown on my post on the Hubsa) came from when I opened the fork. If there is no oil in the fork then the LBS that you (suntour) authorise to service the fork has been telling porkies and charged me money to add oil to a fork that apparently, according to you, requries no oil?
    The RS manual documents the way to take things apart, service those components and put it all back together. My take on Suntour is that they want you to take it to agents to be serviced, which is all fine but not all of us want to do so.

    I am not knocking your fork/product, I found it works pretty well but Dont sell something to me then be all coy about the finer details of looking after it! As mentioned in my emails to you, its not rocket science to service a fork but without the correct info its a more difficult task and it makes one less inclined to buy a Suntour product in the future.
    I read your case and, it seems like your issue is with your LBS, not Suntour. Nick was nice enough to give the info you requested although he is with North American warranty and service, not South Africa. Below is my take on the matter:

    Suntour's policy is that only trained mechanics are permitted to perform maintenance on their fork, same as Fox and many others. You insisted you wanted to do maintenance on your own fork. They provided the information and source for more.

    The Suntour's fork is cartridge based. Their answer: "Our forks do not have any open oil chambers so there is no oil to install in the fork. We do use sealed cartridges and they can be serviced but only here at SR Suntour North American HQ." That sounds pretty direct to me.

    Also, it was pretty clear that they offered you information to order their parts, complete with part numbers. Giving dimensions to go buy non-factory parts from another supplier isn't industry standard. Nick specifically stated they are the only ones who carry their products.

    Now, let's close this case. I'll ask another question in another post.
    No, YOU don't understand. You're making an ass of yourself for all of eternity.

  43. #143
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    Nick: If the forks are a cartridge based, closed system, how does one go about tuning oil and pressure levels?
    No, YOU don't understand. You're making an ass of yourself for all of eternity.

  44. #144
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    Wmac,
    I'm curious why you're speaking for Suntour ... Are you on their payroll ?

  45. #145
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    Quote Originally Posted by wmac View Post
    I read your case and, it seems like your issue is with your LBS, not Suntour. Nick was nice enough to give the info you requested although he is with North American warranty and service, not South Africa. Below is my take on the matter:

    Suntour's policy is that only trained mechanics are permitted to perform maintenance on their fork, same as Fox and many others. You insisted you wanted to do maintenance on your own fork. They provided the information and source for more.

    The Suntour's fork is cartridge based. Their answer: "Our forks do not have any open oil chambers so there is no oil to install in the fork. We do use sealed cartridges and they can be serviced but only here at SR Suntour North American HQ." That sounds pretty direct to me.

    Also, it was pretty clear that they offered you information to order their parts, complete with part numbers. Giving dimensions to go buy non-factory parts from another supplier isn't industry standard. Nick specifically stated they are the only ones who carry their products.

    Now, let's close this case. I'll ask another question in another post.
    I wasnt looking to replace Suntours rings with another, I needed to make sure the LBS had not pulled a fast one on me, you saw the pics of the foam scraper rings in the lowers? Did they look right to you? The LBS offered me the Fox rings! I did my Reba on Sunday and the foam rings take up all the space in the recess. The agent here in SA did not even give me half the info as Nick did so hats off to him there. But I needed more assistance.

    And still the issue of the oil remains, was this already in the fork and the LBS did not service this? Or did the LBS add the oil? Without the help of Suntour how could I determine this?

    Anyway its up to you as the consumer what products you buy but in my country, where a fork like this costs R2000, a service is R500 and needs to be done every 50 hours of riding (about 1.5-2 months for me)then it becomes expensive and no longer cost efficient. My salary wont allow for me to service a fork at an agent every 2 months!
    But as you say lets move on. My choice is made.

  46. #146
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    Quote Originally Posted by bikeabuser View Post
    Wmac,
    I'm curious why you're speaking for Suntour ... Are you on their payroll ?
    No, I own Fox, Marz and Rockshox forks. I've communicated with people who own Suntour and have done quite a bit of research outside of MTBR to know they are, apples to apples, as good or better than Fox, Marz and Rockshox.

    I started the thread and recommended people take advantage of the upgrade. I want people to have all the facts so they can make an informed decision.

    The closed cartridge system has it's pros and cons. I just wanted Nick to have the chance to respond.
    No, YOU don't understand. You're making an ass of yourself for all of eternity.

  47. #147
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    Quote Originally Posted by unwind View Post
    I wasnt looking to replace Suntours rings with another, I needed to make sure the LBS had not pulled a fast one on me, you saw the pics of the foam scraper rings in the lowers? Did they look right to you? The LBS offered me the Fox rings! I did my Reba on Sunday and the foam rings take up all the space in the recess. The agent here in SA did not even give me half the info as Nick did so hats off to him there. But I needed more assistance.

    And still the issue of the oil remains, was this already in the fork and the LBS did not service this? Or did the LBS add the oil? Without the help of Suntour how could I determine this?

    Anyway its up to you as the consumer what products you buy but in my country, where a fork like this costs R2000, a service is R500 and needs to be done every 50 hours of riding (about 1.5-2 months for me)then it becomes expensive and no longer cost efficient. My salary wont allow for me to service a fork at an agent every 2 months!
    But as you say lets move on. My choice is made.
    I'm with you - this is a concern, but your particular case was with the LBS and the South African distributor. It looked, to me, like Nick bent over backward to help and the picture you pained was a little different.

    Now, I agree that a fork system with recommended maintenance requiring factory trained technicians every 50 hours is too much. I was having this same dialogue with someone else about his and my Fox forks because it's a pretty similar situation with them as well.

    My understanding, and the reason I like the Suntour forks, is that they have a cartridge system that is easily maintained by the consumer and factory. Basically, buy an extra cartridge and you could have one on standby in case something breaks or when one needs to be serviced. Unscrew the cartridge, pull it out, screw the new one in and you're off. Send the one needing service back to Suntour at your convenience. Done - simple.

    If this isn't they way it is in reality, then I'd like to hear from Nick. It's always a pain in the ass to pull an entire fork off and send it back for maintenance.
    No, YOU don't understand. You're making an ass of yourself for all of eternity.

  48. #148
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    Nick did indeed assist and I think Suntour forks, for their price (cheapish here in south africa so seen as low end forks and often overlooked) are not bad at all. Had my Epicon for some time and many thousands of k's with no issues. And that is how I like to keep my gear, well serviced and reliable. I shouldn't be penalised because I want to service it myself. Not sure how things are across the oceans but here bike shops are two a penny and hourly rates are more than a mechanic and the work is often sub standard and sketchy! But I want a fork that works well, is adjustable and easy to service myself without it feeling like I am pulling teeth to get simple info.

    I apologise if this is seen as a personal attack on Nick. I know he is doing his job and trying to keep all parties happy.

  49. #149
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    Quote Originally Posted by jdhunt0 View Post
    I guess now I just need to decide to go with black or white.

    Click image for larger version. 

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    Click image for larger version. 

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    I like the white!!! I have almost the same color scheme and will opt for white. Maybe throw on a white seat and handlebar to balance it out???

  50. #150
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    So I think I'm going to upgrade my SR XCM v3 fork to the Raidon LO R Air Disc Blk 26'' for $150.00. It sounds like a sweet deal, and, from what I've heard, switching from the coil to the air fork makes a noticeably better riding experience. I've talked to Nick, and he's helped out a lot, so I just want to be for certain this fork will fit on my bike. I have a 2012 26'' Trek 4300 Disc. This should just be a simple fork switcharoo, right?

    -Thanks!
    "Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up." Galatians 6:9

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