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  1. #1
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    Broken shifter. (**UPDATE POST 23**)What does a bike warranty cover? (pics)

    UPDATE POST #23

    Odd thing happened yesterday. The gears shifted under full power and my chain broke. I pushed the pin back in with chain tool and when I hopped back on my bike the rear shifter just fell off broken.

    The bike is a 2013 Giant Talon 0 and the broken part SRAM x5 rear shifter. The bike was purchased at the end of April from a local bike shop.

    Today is a holiday here in Canada so I'm not able to get in touch with the bike shop which isn't exactly close by anyway. I've never dealt with broken parts on newer bikes before and am not sure if this is....

    a) Not covered by any warranty and I should order a new one online.

    b) I have to go through Giant and mail the old one in and wait for a replacement. (I think I'd rather just buy one than wait.

    c) Don't worry, the local bike shop will replace it as the bike is so new and it's obvious that it wasn't abused.

    Broken shifter. What does a bike warranty cover? (pics)-dsc08518.jpg
    Last edited by chuckeieio; 08-08-2013 at 04:18 PM.

  2. #2
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    I vote for C.
    The LBS I shop at would in all likelihood replace it and then deal with whatever warranty they could get out of it with their sales rep or the manufacturer. I suppose not all of them are that way, and it may even depend on the customer too. If you're a regular and buy other accessories from them they should treat you right.

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  3. #3
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    Read your manual. In general it's one year on parts in normal use. Frame warranties vary, usually from five years to lifetime. I think c) is very much worth a shot.
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  4. #4
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    From a guy that works at a car dealership that deals with warranty issues every day, and at times, warranties things I probably "shouldn't" because I like someone, don't walk in the door with a "you f*&ks sold me a defective pile of crap and you're going to fix it" persona. Treat it just the way you did here, tell them what ACTUALLY happened, not some fabricated story (those of us that do this daily, can tell if the person lies) and they may just throw on a new shifter, and possibly a new chain, just to make sure you're happy, because you're a good person.

  5. #5
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    in the end, your local bike shop makes the decision. they should cover you here. this will be a good test of the value of your shop! if they hook you up and get your bike working again in a few days, keep shopping there. if they give you the runaround for more than a week, i would return the bike and shop elsewhere.

  6. #6
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    Thanks for the feedback fellas.
    I'll take it in this morning and see what they say. I did a bit of research and this part has done this a few times from what I see from others experiences, however there are not a ton so I'm pretty sure this isn't a "known" issue to my LBS.

    After the chain ripping off under power and nearly causing a huge crash I'm a little apprehensive about re installing the same part.

    I'll report back in a few hr on what the bike shop has to say on the issue.
    Thanks again for the feedback.

  7. #7
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    Making an assumption here (yes I know) keep in mind no drive train, even XTR or XO is going to shift well under full power. You need to learn when/how to shift and when you're cranking down on pedals is not it.
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  8. #8
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    There's a good chance your bike shop will take care of you it even though it may not technically be a warranty issue. I would be a lot more worried about using that chain that you pushed the pin back in on than fretting about the shift lever though, and if you haven't already I would replace it asap.

    TwoTone is right- you should never shift under full power, unless you don't mind replacing broken drivetrain parts.

  9. #9
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    Back from bike shop.
    First just to clear this up, I wasn't attempting to shift at that moment. The bike shifted by itself leading me to believe the shifter broke causing a bit of slack in the cable and everything went to sht from there. (that's just a guess as it's the only scenario that makes any seance to me.)


    Just got in from LBS. They told me it's up to the manager (who's away today) and the Giant rep (in Whistler B.C. all week) as to what they want to do about it. They did mention (as did JB Weld above) that the chain will need to be replaced. I'd be happy with a new link but if they'll cover it, I'm on board.

    Now what do I do for 5-10 days without a bike? I've been riding a few hr daily as I have the summer off so i'm going to go stir crazy.

    a)Sit on the front porch drinking beer and clean my guns.

    b)Put the dogs in the car and go fishing.

    c)Get "Wii mountain biking", dress up in all my gear and spend a week eating potato chips and drinking beer out of my hydration pack.

    d)Internet porn.

  10. #10
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    JRA's can be tough to get warrantied.


    Is your knee bruised possibly?

  11. #11
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    Quote Originally Posted by chuckeieio View Post
    Back from bike shop.
    First just to clear this up, I wasn't attempting to shift at that moment. The bike shifted by itself leading me to believe the shifter broke causing a bit of slack in the cable and everything went to sht from there. (that's just a guess as it's the only scenario that makes any seance to me.)
    Unfortunately that theory is slighty flawed - primarily due to what one can see in the photos. The shifter pod broke at the clamp - the clamp has zero to do with cable tension so there is no way that the pod "falling off" could have caused a mis shift.

    Additionally, when a cable loses tension on a rear D, it goes into a harder (smaller) ring on the back, and that is not going to cause the chain to self destruct.


    As for what to do, I would say clean the guns, drink beer, while watching internet porn of course.



    Personally, for the cost of a shifter pod/chain I would just run to a bike shop, get the parts I need, and fix it.

    Still do the warranty after, and keep those parts as spares for next time.

  12. #12
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    Quote Originally Posted by 006_007 View Post
    The shifter pod broke at the clamp - the clamp has zero to do with cable tension so there is no way that the pod "falling off" could have caused a mis shift.

    Additionally, when a cable loses tension on a rear D, it goes into a harder (smaller) ring on the back, and that is not going to cause the chain to self destruct.
    Even though I've kept the gears well tuned and they were shifting clean leading up to this I suppose it is possible that a gear lagged and shifted when I wasn't expecting it to.
    Given this scenario, is it possible that when the chain became tangled that it somehow put enough tension on the cable to cause the shifter damage?
    The cable is likely stretched out as when I attempted to change gears after putting the chain back on (with the dangling shifter) and it was all over the place.

    Thanks for the insight.

  13. #13
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    Quote Originally Posted by chuckeieio View Post
    Even though I've kept the gears well tuned and they were shifting clean leading up to this I suppose it is possible that a gear lagged and shifted when I wasn't expecting it to.
    Given this scenario, is it possible that when the chain became tangled that it somehow put enough tension on the cable to cause the shifter damage?
    The cable is likely stretched out as when I attempted to change gears after putting the chain back on (with the dangling shifter) and it was all over the place.

    Thanks for the insight.
    If you yanked on the cable hard enough it would probably rip the guts out of the shifter pod before breaking that pod like that.

    My guess is there was either a flaw in the casting, or there was some sort of an impact that damaged it.

    When you blew the chain apart, your leg didnt come up and hit the bars did it? I could see that as a possible cause of failure (to the pod - chains unfortuanately do fail sometimes)

  14. #14
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    Quote Originally Posted by 006_007 View Post
    If you yanked on the cable hard enough it would probably rip the guts out of the shifter pod before breaking that pod like that.

    My guess is there was either a flaw in the casting, or there was some sort of an impact that damaged it.

    When you blew the chain apart, your leg didnt come up and hit the bars did it? I could see that as a possible cause of failure (to the pod - chains unfortuanately do fail sometimes)
    My thoughts exactly.

    Chain failure > knee shoots forwards into shifter > snaps pod from clamp > ouch my knee!

  15. #15
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    D.
    alternatively, E: troll MTBR
    Quote Originally Posted by Optimus View Post
    Hell of a jump, dawg. Even though they're baggy shorts, I'm surprised that you can fit your balls into them.

  16. #16
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    I never even thought that my knee could have hit it when the chain slipped up. It makes perfect sense. My knee isn't sore at all but i've hardened it up over the years on my night stand at 5am when my alarm goes off so it'd be hard to tell.

    Given that scenario, it pretty much puts the blame of the broken hardware on me.

    Can we get a mod to lock this thread up before someone from my bike shop sees this

  17. #17
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    honestly though i think this is going to come down to your relationship with the bike shop. they might do it, but personally i've never had great luck with getting free stuff from bike shops. I even get turned down for frames with "lifetime warranties", but hopefully you will have better luck with shops than i do.
    Quote Originally Posted by Optimus View Post
    Hell of a jump, dawg. Even though they're baggy shorts, I'm surprised that you can fit your balls into them.

  18. #18
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    Well there is no damage to the shifter so it could look like a bad casting, it does happen. I snapped a rear derailleur hanger just riding on a new bike and no warranty and you could see the flaw in the material. No biggy it was only 6 bucks but still it failed with no abuse from me, oh well its one of those parts that's designed to break so did they believe my story **** no. I would just buy a nicer pair of X9's, time to upgrade when **** breaks.

  19. #19
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    Kinda strange that they're going through Giant. SRAM would typically warranty something like that.
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  20. #20
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    Quote Originally Posted by Berkley View Post
    Kinda strange that they're going through Giant. SRAM would typically warranty something like that.
    One of the few reason I don't like Sram; if it where Shimano, he could call them directly.
    Last edited by TwoTone; 08-07-2013 at 02:16 PM.
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  21. #21
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    Quote Originally Posted by Berkley View Post
    Kinda strange that they're going through Giant. SRAM would typically warranty something like that.
    It's not SRAM's problem. Not directly, anyway. If Shimano takes care of warranty issues with OEM parts themselves, that's them being good rather than SRAM being bad.
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  22. #22
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    The point is that going through SRAM directly would be much quicker/easier. Customer - Shop - SRAM. Rather than Customer - Shop - Giant - SRAM. SRAM is great about warrantying stuff.

    I don't know why Shimano is even part of the discussion. Not relevant to this issue.
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  23. #23
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    Update. Was in the neighbourhood of the bike shop today and stopped in to see if there's news.
    They're replacing the shifter and chain if I understood correctly. It'll be done in a few days.

    I've been pondering a new bike for my GF this winter and was thinking used from kijiji. She's been riding my old MTB and it's seen better days.
    With guys who stand behind their products like this I'll likely score a Giant from them when the 2014 come in instead. Nice to know you'll be taken care of if sht happens.
    Might be looking at the escape 1 or 2 or similar crossover. I haven't really looked too hard yet. Hell I might even be into an upgrade in the spring too.

    Thanks for all the replies. Cheers

  24. #24
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    Hybrids suck. If you like your girlfriend, don't do that to her. They're the minivan of bicycles.
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  25. #25
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    Quote Originally Posted by AndrwSwitch View Post
    They're the minivan of bicycles.
    My minivan kicks a$$!

  26. #26
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    Actually, I thought about getting one when my truck went "3 outta four cylinders and that ain't bad" to two low cylinders and stalls whenever I didn't nail my shifts just so. I ended up doing something different, and I wouldn't try to drive the Rubicon Trail with my crossover SUV either.
    "Don't buy upgrades; ride up grades." -Eddy Merckx

  27. #27
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    Quote Originally Posted by AndrwSwitch View Post
    Hybrids suck. If you like your girlfriend, don't do that to her. They're the minivan of bicycles.
    Well here's my dilemma.
    She's 41, never really biked. She's been getting out with me a lot on my old mountain bike on bicycle trails and mild offroad (grass and gravel roads etc) The bike is at its end and she's way too hunched over the bars to be comfortable and I figured something more upright would suit her style. She's started going out on her own and I feel bad about her riding the beast that I beat to near death. I put some used hybrid rubber on it for the pavement but it's still a brutal bike to use for trails.

  28. #28
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    Quote Originally Posted by Berkley View Post
    SRAM is great about warrantying stuff.
    I never miss an opportunity to get on my soap box: after working at bike shops for a few years, I have found that SRAM seems to expect their stuff to break easily and quickly, so they are used to replacing stuff all the time now. I see 20 broken SRAM shifters for every 1 broken Shimano and broken Shimano shifters usually die when they are ten years old. the shop does not even have to answer any detailed questions when they have a broken SRAM component. you tell them that a SRAM/ Truvativ such-and-such broke and they just mail the shop a new one because they don't ever doubt that it broke

    Shimano, on the other hand, grills the mechanic with questions first. Fox? forget getting anything easily from Fox. you get the Fox version of the Spanish Inquisition before they give you anything.

  29. #29
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    Re: Broken shifter. What does a bike warranty cover? (pics)

    Quote Originally Posted by chuckeieio View Post
    Well here's my dilemma.
    She's 41, never really biked. She's been getting out with me a lot on my old mountain bike on bicycle trails and mild offroad (grass and gravel roads etc) The bike is at its end and she's way too hunched over the bars to be comfortable and I figured something more upright would suit her style. She's started going out on her own and I feel bad about her riding the beast that I beat to near death. I put some used hybrid rubber on it for the pavement but it's still a brutal bike to use for trails.
    I don't see a dilemma here. Hardtail mountain bike that fits her. Done. They tend to ship with fast-rolling tires, so you probably don't even need to swap them.

    Since I'm just some guy on the internet, here's something you can do to decide if I'm just making snobby assertions about hybrids sucking: borrow one and ride some of the same routes you do together.
    "Don't buy upgrades; ride up grades." -Eddy Merckx

  30. #30
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    Well Update again. Just got the bike back from the shop AGAIN.

    After having it back for a few days I noticed that the gears would slip and make a LOUD CRACK under power while riding some technical stuff. My gears were adjusted perfect and the only thing left in the drive train that could cause this was the freehub. Took it in and they were able to recreate the problem and replaced the hub as it was acting up.

    So finally closure. The freehub (not the gears) slipped under power causing the chain to snap and my knee killed the shifter. Thanks to a few sleuths in this thread for the help.
    Dropped off a $20 Tim Hortons gift card to the guys in the shop. Even though it was a defective part that caused all this, they never once said that it could be something I did or blame me for misuse even though at first it did look like that. Great shop.

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