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  1. #1
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    Discounted replacement?

    So I have a 2011 Rune despite my best efforts i am wearing into my frame.

    I heard somewhere that there is going to be a discounted replacement to the RuneV2 for current owners.

    This true or BS?

  2. #2
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    I'd rather drop a line to one of the banshee guys than ask the forum guys, who can only give you speculations and so on themselves... I am sure the banshee guys will handle your request in a satisfying way

  3. #3
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    Keep en eye on the banshee blog over the next few weeks... we are just trying to finalize details with dealers and distributors to keep everyone happy.
    Banshee Bikes Designer
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    Nice to hear

  5. #5
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    Quote Originally Posted by builttoride View Post
    Keep en eye on the banshee blog over the next few weeks... we are just trying to finalize details with dealers and distributors to keep everyone happy.
    Thanks! I'll keep an eye out. I apparently have the alignment issue too. Are you guys using the same manufacturer for this run?

  6. #6
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    Same manufacturer, but we have worked with them extensively over the last year to imporve things; new higher tolerance tooling, QC and manufacturing processes and alignment check proceedures (as well as many other things) in place for the V2 bikes. We are seeing great results on the KS link bikes coming through production now.
    Banshee Bikes Designer
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  7. #7
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    would there be a CCDB air option for this replacement?

  8. #8
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    The new frames come with new shocks (due to different shock sizes and tunes) and all shock options should be possible (dependant on avaliability)... obviously different prices will apply.
    Banshee Bikes Designer
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  9. #9
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    Quote Originally Posted by builttoride View Post
    The new frames come with new shocks (due to different shock sizes and tunes) and all shock options should be possible (dependant on avaliability)... obviously different prices will apply.
    Awesome

  10. #10
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    Woohoo!

  11. #11
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    same thing for the spitty? (crossing fingers)

  12. #12
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    Banshee Blog: Banshee Upgrade Program

    I was hoping for more info, but will contact dealer soon to see what the options are.

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    Quote Originally Posted by builttoride View Post
    The new frames come with new shocks (due to different shock sizes and tunes) and all shock options should be possible (dependant on avaliability)... obviously different prices will apply.
    Hi builttoride,

    Is the upgrade program limited to the current frame that I own, Rune V1 to a Rune V2?
    Or can I upgrade to another frame instead, such as the Banshee Legend?

    Thanks.

  14. #14
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    Distributors will be making all decisions about upgrades, so I cannot comment more than to say that the program is designed for like to like bikes.
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  15. #15
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    Anyone get word on your upgrade submission? I submitted mine today online using my 2010 Banshee Rune. Looking forward to hearing back soon.

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    I talked to someone at Trident Sports last night and was told they had a large backlog of submissions to respond to, maybe several days worth. I lost my sales receipt, so I can't submit mine until I get a copy from Joyride Cycles. Will be interested in what others are told, especially the prices : )

    Also, they told me I could trade Spitfire for either a Rune or another Spitfire. I was worried I would only be able to trade up to another Spitfire.

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    I submited mine through them. You don't even get an email confirmation; just an on-screen confirmation. I am look forward to hearing what they can do for me.

    Anyone who hears please post.

  18. #18
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    Where are you guys submitting things? I've emailed my distributor as well as the online shop I purchased from but have not had a response...something I'm missing?

  19. #19
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    Too little too late. I've had a Spitty frame hanging from the wall for two years that is so badly aligned the rear end doesn't move when you remove the shock. The UK distributor didn't want to know back then, and no longer sell Banshee bikes. A total waste of money and an even bigger disappointment. If only the known issues with these frames had been dealt with at the time.

    You live and learn.

  20. #20
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    If the shop you purchased it from got it from distributor: TridentSports you can go here:

    Warranty Claim | Trident Sports

    Reference the Discount Program...don't have to take photos of damage or have a value for damage if there isn't anything. You do need to include two photos of the bike and one photo of the serial number.

  21. #21
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    Thanks!

  22. #22
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    @Rlfree

    Thanks for the link but that's the US distributor.


    I bought it from the UK distributor and as I said, they no longer sell Spitfires. They also were useless in returning calls or answering emails when the frames issues came to light a few months after purchase.

    That said, it's hard to blame the distributor. The manufacturer made poor frames and should have dealt with it better at the time. The damage is done and their reputation is tarnished.

  23. #23
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    Quote Originally Posted by Dr S View Post
    @Rlfree

    Thanks for the link but that's the US distributor.


    I bought it from the UK distributor and as I said, they no longer sell Spitfires. They also were useless in returning calls or answering emails when the frames issues came to light a few months after purchase.

    That said, it's hard to blame the distributor. The manufacturer made poor frames and should have dealt with it better at the time. The damage is done and their reputation is tarnished.
    Could have sworn that the announcement said that if there was no distributor to contact them directly. Lighten up a little, I'd say that they are making a valid attempt to salvage their reputation.

  24. #24
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    Quote Originally Posted by coiler-d View Post
    Could have sworn that the announcement said that if there was no distributor to contact them directly. Lighten up a little, I'd say that they are making a valid attempt to salvage their reputation.

    Lighten up? Really? Hey, I no longer care what happens. I won't be contacting anyone. I lost too much sleep over this two years ago. I'm simply pointing out that at the time, when it mattered to me, a customer, no one could give a ****.

    So what is this deal that you are all getting excited about? Without contacting a local distributor, or Banshee direct, we have no way of knowing. The clue however is 'Discount Scheme' not ' Sorry, we goofed, and all you guys with £1400 wall art can have a replacement frame that is actually fit for purpose this time'.
    In short they want customers to hand over yet more money to get something they should have got in the first place. And how are we to know that these frames are better made? Just because some guy from Banshee has told us that things have been improved? Well he would say that wouldn't he!

    I don't want to come across as a jerk here, but I think that anyone about to spend hard earned money that they should do so with eyes wide open. This is after all a consumer review website is it not?

    Flogging us frames at trade prices isn't a valid effort to salvage their reputation to me or the other disgruntled Spitfire owners that have posted here over the last couple of years.

  25. #25
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    so when Freeborn failed to take care of you did you email Banshee directly or leave it at that? sorry to say but first blame a distributor (rightfully so) but if you didn't go any further you're at fault here, not Banshee. their known for taking care of customers one way or the other, but you gotta get in touch with them. they will either force Freeborn to hussle something or handle the matter directly.

    they are also offering a FREE new V1.5 frame with the newer axles and wear plates installed if you don't want to pay an up charge. or atleast they were? sure it isn't like a big company like S, T or G but that's part of the game when riding a smaller company. if you can't be patient you're better off with one of their bikes. i'd suggest contacting Keith or Jay directly and see what they can do before throwing in the towel. you won't find a better riding bike easy, that's for sure.
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  26. #26
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    Lost sleep? It's a bicycle, not the space shuttle!

  27. #27
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    Quote Originally Posted by coiler-d View Post
    Lost sleep? It's a bicycle, not the space shuttle!
    It's a $2000 bicycle pal. If I took $2k off you and fobbed you off with ******** and unreplied emails are you telling me that that you would not be a little pissed off?

    Are you connected with Banshee in any way? You seem to be rather pro banshee and anti consumer?

  28. #28
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    Yep, I'm connected, as a Banshee bike customer. I purchased one for $1600, which fell apart. I had to purchase a complete rear triangle for $300+, two sets of pivot axles, and numerous sets of bushings. I am still stoked to be looking at the next generation replacement, hopefully, at a nicely reduced price. The retail purchase price of the last generation Spitfire is nearly $1k less than the competition (e.g.; Nomad, Enduro, Mojo, etc.) I didn't have anywhere near that much into the replacement parts and didn't have one second of lost sleep in the deal. I still believe that the Spitfire revolutionized the modern trail bike and is the best riding trail bike out there (when everything is working properly.) What other brands maintain such an open channel of communication; actively posting on these forums, and promptly and personally returning customer e-mails.
    Last edited by coiler-d; 10-13-2012 at 04:07 PM.

  29. #29
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    Claim sent, now waiting anxiously!

  30. #30
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    I am pretty disappointed with Banshee on the discount program. My frame is out of warranty, V.1, and has no frame issues. For that, the discount off msrp is only 12.5%; that said, I have to pay shipping on top of that. Finally, my frame that I have now has very little resale value because brand new rune 2011 frames are selling almost half off msrp. Love my Rune, but I feel that I just bent over and got shafted. Seems like the ones with frame issues got good discounts, but the ones with good frames got penalized for it. I felt a deeper discount is appropriate to compensate for lost resale value.I was really excited to hear that a discount program is available to existing owners but only to be disappointed. I think I'm writing my Rune frame off and get a Knolly Chilcotin instead.

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    But.. you still have perfectly good frame that has no issues?

    I don't see the problem here.

  32. #32
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    Wink

    Quote Originally Posted by sakucee View Post
    But.. you still have perfectly good frame that has no issues?

    I don't see the problem here.
    There is still that risk; wanted to eliminate that uncertainty by getting a new Rune; to have some peace of mind. But you are right, so far my frame is in good shape and I keep the pivots greased monthly. Cheers.

  33. #33
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    That's basically the situation with my v1 Rune, and I'll happily just keep it. If a frame hasn't hit hit any issues within 2yrs, it's probably got good alignment and a lot of riding left in it with continued maintenance.

  34. #34
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    to be honest, the situation is uncomfortable ...
    I'm a banshee rider for many years.
    I had one of the first Pyres (MK1) out there. the frame was replaced twice !! the first killed 2 front derailleurs before the replacement. then I had to replace the rear triangle for misalignment (all in 2 months).
    but I loved the bike.
    after about 4 years, I replaced it for the Spitfire. Got the best deal in the world from the Banshee guys. An offer I could not refuse.
    Again, I love the bike. but I have to take care of it like a baby. grease every 2 months. replace bushings at least yearly.
    I will not have peace with it because I'll always worry about slope and/or damage to the frame …
    my riding buddies have some good jokes on me and Banshee ...

    selling the frame is out of question. I cannot, and I will not sell a frame with these issues (even potentialy).
    I will just have to ride it until it's dead or until I decide to get a new bike and hang the Spity on a wall.
    Now, as much as I love the Banshee brand/guys, I can't see another Banshee frame in my future.
    Not for full price for sure (12.5% off msrp is full price !!).
    If you can buy a 2500$ frame and can sell it for 1000-1200 after 2 years … why would you buy a 1500-1600$ frame that cannot be sold 2nd hand and has to be nursed ?

    As I started, I feel very uncomfortable. But the truth is, I cannot put this kind of money on that horse again.

  35. #35
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    so the solution is pretty simple, swap grease for sharp sand and ride in a few rain storms. snap some quick pics of the damage and you've got yourself a pretty good discount.

    in all fairness there are 2 side's of your situation. you've got a decent frame that if maintained propperly could serve you for years. this makes it pretty much impossible for you to feel shafted, cause the product works like described. I feel there wouldn't be much discount offerd to those who only need to do regular maintainence, which isn't very customer friendly but Banshee simply can't cover all bases as such a small company. I fixxed my Spitty the mcgyver way but it seems to work, there is barely any play and the axles look fine after 2 years. would I rather see a new V2 frame for free or dirt-cheap? hell yes. but the fun this frame is giving me each ride keeps me satisfied enough to keep running her till it's death, then upgrade to a newer Spitfire with all possible kinks worked out.

    it doesn't talk things right in any way though. I too feel Banshee is neglecting allot of riders who can't or simply won't do this much maintainence to keep riding seeing the pricepoint of these frame's and the underlying desing flaw. they should suck it up, they quoted long time ago price's of under or near 1k US for a V2 frame. either way i'm still riding their frame's with pleasure.
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  36. #36
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    I thought from the info I have seen the owners of v1 frames older then 2 years with out major issue can turn in their frame to get a V2 for 1350. The frame new is 2000$. So is that not a 32% savings?

  37. #37
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    Same Here,
    still waiting for our mutual distributor to come up with a fair offer for our non-resalable frames.
    Roads? Where we're going we don't need roads..

  38. #38
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    Quote Originally Posted by Mishtar View Post
    I thought from the info I have seen the owners of v1 frames older then 2 years with out major issue can turn in their frame to get a V2 for 1350. The frame new is 2000$. So is that not a 32% savings?
    My rithmitic may be a little rusty but wouldn't that 32% savings just apply if you frame was worth $0 in this case as you have to return it.

    If you have a "good" frame, lets put a value of $650 on it which you may or may not get if you sold it privately. Then the savings is $0.

    I am just not seeing a monetary benefit here, just that you don't have to try and sell your "good" frame.
    If thats the deal some people may want to sell there frame and get something other than another banshee.

    I wonder what they are going to do with all these returned frames?

  39. #39
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    Oh good point, I never looked at it that way. From what I have heard they are just making the Shops cut out the BB's and send those in, effectively makes the frame useless. Though i guess it might leave a spare rear end for a friend.....

  40. #40
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    Nescafe nailed it.
    as I see it, this is not a discount program for customers.
    this is a trade-in offer, mainly for distributors.
    I'm not saying it is not fair. Just that it is not a discount offer for owners.
    Why ? because any high-end 2y old used frame will give you about 500-600$ trade-in "discount" when upgrading.

    The problem is that Banshee distributors can't take these frames because they worth nothing.
    So, Banshee did the right thing and is buying old frames from distributors for "fair price" and allowing them to keep customers in house.

    Again, it is fair. It is right for banshee. It helps distributors.
    But this is not a discount offer for customers.
    This is recognizing the 0$ value of V1 frames and willing to take responsibility.

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    $1350 seems pretty fair, even if they implied it would be lower (less than $1000) early on. I doubt the old frames will sell for anywhere near the "discount" amount. I'm still trying to get a replacement sales receipt from Joyride Cycles, who is not responding to emails or answering the phone, so I may be out either way.

  42. #42
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    So the 1.5 spitfire will have the bushing problem solved AND the loose axle/pivot problems solve right?

  43. #43
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    Quote Originally Posted by zoro View Post
    So the 1.5 spitfire will have the bushing problem solved AND the loose axle/pivot problems solve right?
    The v1.5 Spitfire is the same as the V1 but with the Keronite coated pivot axles and wear washers pre-installed. As far as I am concerned, this does not fix any issues, but may delay the onset of issues.

    The v2 Spitfire (which is not yet available but should be soon) is totally redesigned in every way regarding the suspension layout and pivot hardware and should solve all of the previous problems. It no longer uses bushings. This is what people are talking about upgrading to.

  44. #44
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    Quote Originally Posted by JustMtnB44 View Post
    The v2 Spitfire (which is not yet available but should be soon) is totally redesigned in every way regarding the suspension layout and pivot hardware and should solve all of the previous problems. It no longer uses bushings. This is what people are talking about upgrading to.
    this is partially why i'm holding out to jump right on. i've had major issues with my Scythe regarding bearing fit tollerance causing the drive side main pivot bearing to seize up completly after i've pressed a new bearing in. this is just as, if not more crucial than the old bushing design if other crucial frame tollerances aren't close enough. it forces the axle to rotate on the bearing race which is not good, worst case problem with bearings.

    the design might work, but there are so many factors for it to perform like designed. I dare to put $$$ down 90% of ALL bushing problems began with overtightend pivots out of the factory, and other strange things workers do while putting frames together. my spitty came with 1 totally fubard bushing who someone deeply scratched with a screwdriver multiple times. Banshee should really keep a good eye out on the assembly line.

    if the V1.5 still has frame misalignment issues and overtightned pivots the wear washers will live a hellish existance and only delays the underlying problem if the owner/ bike shop doesn't counter them as much as possible. hopefully the V2 has a solid design, i'll jump on a V3 by the time I retire my V1.
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  45. #45
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    Quote Originally Posted by Sneeck View Post
    I dare to put $$$ down 90% of ALL bushing problems began with overtightend pivots out of the factory
    I concur. Logical conclusion since many of the older bushing frames (like mine) are still going strong.

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    Quote Originally Posted by Sneeck View Post
    the design might work, but there are so many factors for it to perform like designed. I dare to put $$$ down 90% of ALL bushing problems began with overtightend pivots out of the factory, and other strange things workers do while putting frames together. my spitty came with 1 totally fubard bushing who someone deeply scratched with a screwdriver multiple times. Banshee should really keep a good eye out on the assembly line.
    Quote Originally Posted by FM View Post
    I concur. Logical conclusion since many of the older bushing frames (like mine) are still going strong.
    I agree as well, but I still maintain that any pivot system that can be overtightened is flawed by design. There must be a way to tighten everything snug without putting too much side load on the bushing or bearing, or pinching them together. Otherwise there will always be assembly issues, whether they are done at the factory or by the end user.

    I have yet to see a KS link bike in person, but I believe the pivot system is somewhat similar to my Legend and is done properly. So as long as there aren't tolerance issues during manufacturing of the frames, the V2 Spitfire and Rune should be solid.

  47. #47
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    Quote Originally Posted by JustMtnB44 View Post
    I agree as well, but I still maintain that any pivot system that can be overtightened is flawed by design.
    Put shimano or campagnolo cup&cone loose-ball hubs through your criteria... they wouldn't pass. yet many of those are going strong with happy owners.

    There's "idiot proof" and "flawed". And for the record, I have my idiot moments too... we all do. Certainly a great design is "idiot proof" (and very rare)
    There's a big grey area between "idiot proof" and "flawed" and this is where 98% of bike components live. This ends up being totally subjective so it's not really worth debating.

  48. #48
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    Quote Originally Posted by JustMtnB44 View Post
    I agree as well, but I still maintain that any pivot system that can be overtightened is flawed by design. There must be a way to tighten everything snug without putting too much side load on the bushing or bearing, or pinching them together. Otherwise there will always be assembly issues, whether they are done at the factory or by the end user.

    I have yet to see a KS link bike in person, but I believe the pivot system is somewhat similar to my Legend and is done properly. So as long as there aren't tolerance issues during manufacturing of the frames, the V2 Spitfire and Rune should be solid.
    It is not idiot proof, because idiots break 5 meter blocks of steel.

    That being said, you 'can't overtighten' KS links, the linkages are tightened against bearing inner race so if one goobers it, you will break either bolts, round it off, break your allen key or pull out threads from the axle.

  49. #49
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    Well,Allthough my bike is still is good condition and doesnt give problems with the bushings or pivots I wanted to know what the deal was i can get at an european Banshee Dealer.
    So i contacted Everyday26 Distribution - Twenty6 Products*-*Home and this is what they told me:

    the price for the Rune V2 normally is 1799€ with Fox CTD. The Upgrade price for a new Rune V2 is 1400€ including Fox Float CTD shock.
    The only thing you have to do is to send a picture of your frame number.

    Best regards
    Bernhard

    --
    everyday26

    If i want the frame without shock i get another € 220 discount.
    The deal is valid till 31-12-2012.
    I get a cheaper frame,dealer earns some money and Banshee has another bike rolling around.Everybody happy.
    That said i won't be taking the deal because my Rune V1 has no problems yet.

  50. #50
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    See I kind of like that deal better then what we are being offered. 1799€ is $2322 Canadian and 1400€ is $1800 So you are getting a $500 discount and you get your old frame to sell. As a Canadian who lives in the same province as the bikes are built I get a $750 discount but I have to return my old frame. So a European buyer can potentially sell his frame for say $650 and have a total of $1150 off the price and I have a max potential for $750.

    Don't get me wrong I appreciate what Kieth and Jay are doing but it was placed on the forum before that the price would be around $1000 and at that price I think it is easier to swallow trading in your frame to be destroyed. But the price ended up being $1350 and that is what? Close to a 30% increase above $1000. I know this issue lies more with Trident then Banshee but this is a situation were I think Banshee should step in and tell Trident what they want. The more of us that pick up these new frames and start raving about them the more that people are going to want them and sales should go up on the full price frames.

  51. #51
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    Mishtar, it seems you may be comparing apples to oranges a bit from what I'm reading, although you can confirm for me.

    Biking Daddy appears to be talking about a frame in good condition that is still covered by original warranty.

    From the price you are quoting, You seem to be refering to a frame that is outside its warranty period. I could be wrong, but the price you quote reflects that.
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    Yes mine is outside of the 2 years so that would explain the difference if Biking Daddy's is newer.

  53. #53
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    Does that mean I won't have to turn in my old (2011) frame when I upgrade?

  54. #54
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    It depends on a number of factors, you will have to ask the distributor what they can offer you. There are different levels of discount avaliable if you trade in your old frame than if you don't.
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  55. #55
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    Allthough my bike is still in good condition I got the feeling that i don't have to send in my old bike for the discount offer.But i have a V1 from the first badge(it has a 30.0 mm seatpost).
    My best guess is that they offer this deal for everybody as long as you can provide them with an original frame numberphoto with some kind of prove it's really yours.

  56. #56
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    Has anyone actually heard back from Trident Sports yet? I put in a claim a week ago with no response so far. Wondering if I gave them the wrong email or something.

  57. #57
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    Quote Originally Posted by belljeffw View Post
    Has anyone actually heard back from Trident Sports yet? I put in a claim a week ago with no response so far. Wondering if I gave them the wrong email or something.
    I had no answer also from Trident. Fill the claim 2 weeks ago.

  58. #58
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    I submitted my claim on October 12 and received an email saying they had gotten my claim, were backed up and would process the claims as they were submitted. No response yet.

  59. #59
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    Oh well, I hope they're busy assembling and shipping frames to various bike shops. 'Would hate to think it's all warranty work ; )

  60. #60
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    Submitted to Trident two weeks ago and have not heard a thing...

  61. #61
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    3 weeks, no offer received

  62. #62
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    None here in Asia too...sad...feel like wanna give up

  63. #63
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    submitted it yesterday, hope they get on it quickly, my warranty is almost up! No confirmation either =/

  64. #64
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    Quote Originally Posted by Nescafe View Post
    3 weeks, no offer received
    Me too, sent mine over three weeks ago on 10/1/12 with no offer yet as well, just that they received it.
    Ride On!

  65. #65
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    Please be patient. Rune V2's haven't landed yet, and Spitfire V2's not due to go through production until next month. So I think distributors are just collating information right now and will get back to you as soon as they are able.
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  66. #66
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    I did my warranty submission through the Banshee Website. Is that an incorrect site to use? I did so per direction from my bikeshop.

  67. #67
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    Quote Originally Posted by bmxking45 View Post
    I did my warranty submission through the Banshee Website. Is that an incorrect site to use? I did so per direction from my bikeshop.
    I'm afraid that the warranty form on our websit is to register your frame for warranty, not to apply for warranty replacement.

    Warranty applications have to go through our distributors if you have one. If you are in North America, then you should apply here . The only exception is if you do not have a distributor in your region, and then you should contact us directly through the contact us link on our site.
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  68. #68
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    OK, I just received a reply from Trident Sports.

    The email said I could either receive a new V1.5 Spitfire frame for free (to replace the one with the worn pivots) or upgrade to a Spitfire V2 for $850.

    I called and was told I could also upgrade to a Rune V2 for the same price. The cost without a shock is (he thinks) $625.

    I don't have to send my frame back, just the hacked out bottom bracket with the SN. I forgot to ask if there was an upgrade option where I could keep the whole frame. I wasn't really interested, knowing how quickly and suddenly the pivots started wearing.

    Also, the raw frames are the warranty frames, and there is an additional cost ($50 if I remember right) for the blue or black frames, plus a longer lead time.

    Some other notes: the 142mm dropouts are the standard with a (I think) $20 price on switching to 135mm. I ordered both 650b and 26" dropouts, but I forget what the price on the 650b dropout was. I'm still waiting on a confirmation email.

    Have to say that's a much better offer than anything I expected. I had almost a year of riding before the pivots went south, then switched to an older bike for 3 months - which I chose to do knowing there was an upgrade option in the works. The only bad part will be taking a hack saw to my old frame. That could be painful...

    edit: Without the shock turned out to be less $265. Also the 135mm dropouts are on the frame, so the $20 is to switch to 142mm.
    Last edited by belljeffw; 10-23-2012 at 07:36 PM.

  69. #69
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    Quote Originally Posted by builttoride View Post
    Please be patient. Rune V2's haven't landed yet, and Spitfire V2's not due to go through production until next month. So I think distributors are just collating information right now and will get back to you as soon as they are able.
    Thanks for clarification and confirmation with this as I suspected V2's were in N. America now.
    Ride On!

  70. #70
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    I have also been contacted by Trident--took about 10 days. The folks at Banshee and the distributor were quite helpful in talking to me about my problem and coming to an arrangement. I have nothing but good things to say about Banshee and their efforts to take care of their customers. Just thought I'd add something positive to help counter all the *****ing.

  71. #71
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    Trident got back to me as well, they seemed nice and excited about it. Looking forward to the new v2s

  72. #72
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    ... probably Russian banshee riders remain without upgrade... (

  73. #73
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    Quote Originally Posted by _va View Post
    ... probably Russian banshee riders remain without upgrade... (
    Jon is talking to your distributor to try and recitify the situation for you.
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  74. #74
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    Quote Originally Posted by builttoride View Post
    Jon is talking to your distributor to try and recitify the situation for you.
    some one from mail HELLO@banshee.... tell me

    I,ll handle your upgrade direct.
    Please send me the following information, a copy of your receipt and a photo of your serial number. I will also need your address in Russia and the shipping address for the United States.
    i,ll workout if its cheaper to send it direct to Russia.
    I sent all details in the response letter. Check mail

  75. #75
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    Allthough the prices per dealer vary a lot around the globe for the discount replacement I have to say this:
    You guys at Banshee really do the best job you can to satisfy the customer and to help out with any problem they encounter.
    I actually have not seen a brand goiing to so much trouble to get there customers satisfied.
    Reading forums,answering to threads,getting back to people within 24 hours.This is my view of things offcourse but I guess I'm not alone in this.THUMBS UP

  76. #76
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    Jon is talking to your distributor to try and sort this out, it may take a few days to make everything clear.

    Quote Originally Posted by _va View Post
    some one from mail HELLO@banshee.... tell me


    I sent all details in the response letter. Check mail
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  77. #77
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    if i could like this, i would.


    Quote Originally Posted by BikingDaddy View Post
    Allthough the prices per dealer vary a lot around the globe for the discount replacement I have to say this:
    You guys at Banshee really do the best job you can to satisfy the customer and to help out with any problem they encounter.
    I actually have not seen a brand goiing to so much trouble to get there customers satisfied.
    Reading forums,answering to threads,getting back to people within 24 hours.This is my view of things offcourse but I guess I'm not alone in this.THUMBS UP

  78. #78
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    Agree with BikingDaddy on the thumbs up. I've owned bikes with MUCH worse problems from larger bike companies, and they never even acknowledged the problem. I thought Banshee would fall on their swords when I noticed they were openly discussing the problem on a public forum (and it did get pretty ugly at one point), but they seem to have come out of it with an even better reputation. If they were a public company, I would be buying their stock.

  79. #79
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    ^What these guys are saying. There is rarely a brand that grabs my loyalty but the combination of a trouble free, tough and super capable Spitfire and seeing the participation on these forums... You got me. Possibly a lifer now!

  80. #80
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    Quote Originally Posted by builttoride View Post
    Jon is talking to your distributor to try and sort this out, it may take a few days to make everything clear.
    ok. In wayting...!

  81. #81
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    Quote Originally Posted by BikingDaddy View Post
    Allthough the prices per dealer vary a lot around the globe for the discount replacement I have to say this:
    You guys at Banshee really do the best job you can to satisfy the customer and to help out with any problem they encounter.
    I actually have not seen a brand goiing to so much trouble to get there customers satisfied.
    Reading forums,answering to threads,getting back to people within 24 hours.This is my view of things offcourse but I guess I'm not alone in this.THUMBS UP
    WORD !!!

    Damn, so proud to be a member of the global Banshee-Rider-Family since 08 - and the many Years that will come for sure!

  82. #82
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    Thanks so much for these kind words guys. It makes all the hard work, long hours and stress worth while, knowing that you appreciate it so much, and get joy from riding the my designs. Thanks!
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  83. #83
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    All of this is making me excited......when are these things (Runes) gonna start shipping?!

  84. #84
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    Quote Originally Posted by builttoride View Post
    Thanks so much for these kind words guys. It makes all the hard work, long hours and stress worth while, knowing that you appreciate it so much, and get joy from riding the my designs. Thanks!
    oh yeah... I was just out with my legend having a blast in the thick autumn fog... winter is coming, snow falling maybe this night...
    soooo much looking forward to having the V2 rune in my hands...

  85. #85
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    builttoride, Again the letter from Russia - we look forward to hearing
    I here will notify you on letters - simply my previous letters were simply lost probably (

  86. #86
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    since you have internet access, why don't you just write an e-mail? takes about 2 minutes...

  87. #87
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    Again nobody answers the mail (

  88. #88
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    have you been emailing hello@bansheebikes.com?
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  89. #89
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    30 minets ago... 8 week... I wait

  90. #90
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    Just heard from Trident today and they are taking care of me. Can't wait to shred again!
    Last edited by knumbskull; 10-31-2012 at 11:51 AM.

  91. #91
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    Quote Originally Posted by knumbskull View Post
    Just heard from Trident today and they are taking care of me. Can't wait to shred again!
    Thats great.....but after 5 weeks without a reply I'm totally losing my enthusiasm for this bike and started looking at other brands. I am sure they are very busy but.....5 weeks?

    At least give me my options so we can start the process.

  92. #92
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    Quote Originally Posted by Nescafe View Post
    Thats great.....but after 5 weeks without a reply I'm totally losing my enthusiasm for this bike and started looking at other brands. I am sure they are very busy but.....5 weeks?

    At least give me my options so we can start the process.
    I am only 1 or 2 weeks in and I am becoming a bit unnerved as well. Hopefully I hear something soon!

  93. #93
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    It took a month to get a response from Trident and here it is (unfortunately I already bought a Cove G-Spot frame, PM for full story)

    Your claim qualifies for USD Retail upgrade pricing of $1290 for a Large Raw Coloured Rune V2 with Fox CTD shock.



    Let me know if you are interested!

  94. #94
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    Caution;  Merge;  Workers Ahead!

    Quote Originally Posted by builttoride View Post
    have you been emailing hello@bansheebikes.com?
    Again the mail from me I Want to pay a frame and delivery
    Last edited by _va; 11-04-2012 at 08:08 AM.
    My local spot: http://thespot.pro/

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    Just got word from my dealer and he tells me I have either to return the V1.5 frame or cut out the BB and send it back to Trident. Has anyone else been told this? If so, this leads me to a question: if I have am returning a frame still under warranty, why am I paying $1200 for a new frame? Shouldn't I be getting a new frame for free?

    I'll send an email to Banshee for an explanation.

  96. #96
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    Quote Originally Posted by GhostWind View Post
    Just got word from my dealer and he tells me I have either to return the V1.5 frame or cut out the BB and send it back to Trident. Has anyone else been told this? If so, this leads me to a question: if I have am returning a frame still under warranty, why am I paying $1200 for a new frame? Shouldn't I be getting a new frame for free?

    I'll send an email to Banshee for an explanation.
    There are alot of great 6" bikes out there. You may want to consider trying to sell your frame.

  97. #97
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    Quote Originally Posted by Nescafe View Post
    There are alot of great 6" bikes out there. You may want to consider trying to sell your frame.
    Agreed

  98. #98
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    Quote Originally Posted by GhostWind View Post
    Just got word from my dealer and he tells me I have either to return the V1.5 frame or cut out the BB and send it back to Trident. Has anyone else been told this? If so, this leads me to a question: if I have am returning a frame still under warranty, why am I paying $1200 for a new frame? Shouldn't I be getting a new frame for free?

    I'll send an email to Banshee for an explanation.
    is your frame suffering from bushing wear? if not then i can see them charging your for the upgrade, but if it is, then imo it should be replaced under warranty with a frame that won't have bushing issues.

  99. #99
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    GhostWind here (different computers, different user names, sorry for the confusion) Yes, after 5 months the bushings were toast. I agree, it should be a warranty issue. I sent an email to Banshee/Trident and will wait to hear. I'm not hoping for much, though, as the dealer has been taking care of the details and he told Trident my story. The response from them was an RA# and instructions to return the frame and pay the $.

    Why would I put $1200 more of my hard earned money into a company that won't stand behind its product? Especially considering when I querried Banshee about the bushing issue and they told me the v1.5 would not have the problem. Who can tell how well the v2 will work?

    Right, if Banshee won't honor its warranty, there are too many other proven frames by companies that will. I'll keep you posted on what I get back from them.
    Last edited by Aeolian Solo; 11-07-2012 at 09:11 PM.
    A fronte praecipitium a tergo lupi

  100. #100
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    Seems to me that replacing bushings every ~5 months is about normal--I was never under the impression that bushings should last for years at a stretch. Did you have frame wear as well?

    Just for comparison, I had frame wear at several points and literally ran through bushings within 5-8 rides.

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