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  1. #1
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    No good OT Rant - Not happy with Cox.

    I have the whole package, phone, Internet and cable TV. For at last a month I've been the losing cable signal to a degree. Also the information data gets lost and changing channels is very slow. If you unplug the box it's good for another 24 hours and then it starts getting crappy again, multiple boxes. Tonight I finally call them and ask what's up. They admit to the problem and admit the only fix at this time is unplugging the box. I also have a dead remote (not battery) and asked about a service call. They now charge $ 50.00 dollars if its not their equipment! Which you know that's always going to be the case. I ask since you know about the TV issue is there a credit for poor service, nope!

    Now I get there is a cost for service. But I drop $165.00 a month and we used to always have free service calls. Not sure when they changed that policy. But they might have considered waving it since they know they have issues with their signal to begin with.
    Currently at Mayo Clinic being tested for a kidney transplant. Donors welcome.

  2. #2
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    I laughed when I read the title. Welcome back to the team!
    .....

  3. #3
    I am Walt
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    I, too, have the bundle, and it's been pretty good for me. I've had HD service for 3+ years, and shortly after picking that up was experience a ton of tiling (macroblocking). They came out for free and diagnosed a lower-than-optimal signal strength, and put on an amplifier, again for free, and everything has been fine since.

    It's weird, but sometimes when it's really windy, the internet goes down. Makes no sense, but it's a consistent pattern.

    Anyways, we've considered dropping the home phone and just going with cells, and moving the TV to DirectTV. But what to do about the internet? There is no comparable broadband service (Qwest DSL blows), so you are kind of stuck with Cox for internet. The only alternative I'd want is Verizon FiOS, but they're not in this market. That would be the bomb!
    Ride more; post less...

  4. #4
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    I second staying away from the Quest DSL. We have it at the shop and it's been ok, but much slower than Cox.

  5. #5
    pedaller
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    Anyways, we've considered dropping the home phone and just going with cells, and moving the TV to DirectTV.
    We did that in 2002 when we got married. We also cancelled both our AOL accounts and went with Cox for internet for the same $.

    We couldn't be happier.

    FYI - a friend of mine also worked for Cox at the time. I asked him why they were trying SO hard to get me to bundle the cable service with my internet and he said because if you have the high-speed internet service, then you already have the basic cable service too. Cox couldn't block it SO I cancelled the local channels (which I was paying extra for on Direct TV at the time) and plugged the cable into my TV and got cable - for free. Still do.

    The thing we love most about eliminating the home phone was no more telemarketing calls and no more "checking the machine" when we got home...
    "Nobody ever told me not to try" - Curious George Soundtrack by Jack Johnson

  6. #6
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    We went T1 at the office. XO had a great business package. It's like a 1/2 T1 line, forget how many lines that is. 5 lines for phone 1 for the fax the the rest are for Internet access. 100K free long distance minutes per month. Whole package for like $ 499.00 a month. Which is not bad since our 800 long distance bill used to be that alone.

    Cox just got under my skin for admitting to the problem! Yet were unwilling to work with the customer. I know the person on the phone was just following procedure.
    Last edited by Cycle64; 07-21-2008 at 10:47 PM.
    Currently at Mayo Clinic being tested for a kidney transplant. Donors welcome.

  7. #7
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    I know this sounds weird but I would call back and get a different tech. I usually do that until I get what I'm looking for. I think the key is to hang up before you reach a resolution so they don't put too many notes on your account.

    For my job I used to be on the phone with Dell a lot. Rule number one - always call the gold tech support number and fiend ignorance.(They'll sometimes take care of you because your already on the line) Rule two - hang up if your not getting your way. Repeat from rule one.

    Good luck

  8. #8
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    Can you get any tv channels without using a cable service??? Rabbit ears or just running a coaxil cable from the wall to the back of the tv. ????

  9. #9
    pedaller
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    If you have their high-speed internet service, you have their cable service too. At least we still do.

    We just put a splitter on the cable and then plugged it into the tv.
    "Nobody ever told me not to try" - Curious George Soundtrack by Jack Johnson

  10. #10
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    I'd have to agree with cox's poor service. We moved into our apartment a month ago, and the first five or six days I had to call maybe 30! times to get our internet connection to finally work. Then after that the cable TV is extremely slow, and every time I try to use the guide the dang tv just freezes! I've decided to cancel the TV since it just makes me lazy anyways.

    Before I moved here, in Va., Cox was not as bad, but the picture would still have these wierd glitches, and it happened about every ten minutes or so. Cox said they were working on it

  11. #11
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    Fine with Qwest in Gilbert

    Have been happy with Qwest VDSL in Gilbert. I have to admit
    when I call and get their techs (for Internet support) they really
    know WTF they are doing. I know, as I deal with this sort of stuff
    day in/out (networking, UNIX, Macs, PeeCees etc so maybe it's just
    me, and knowing enough techno mumbo jumbo to get past the
    'Tier 1' folks..? whatever.
    (I rarely have to call them.. probably 5 times in 10 years?)

    The speed is slower compared to Cox, was super solid when we lived
    closer to the main switch gear cabinet, moved down the street, probably
    200-300 yards and we cant run at the highest setting.

    Downside (no HD) but I get that using an OTA (over the air antenna)
    Upside (the total bill per month for 1.5Mb internet, Std. Def TV
    with 3 sep. channels/feeds and land line is just around $100)

    If I killed off the TV to the *basic* package, that would drop another
    $20 from the bill.

    They only rolled out this service in portions of the valley.. and I think
    its been somewhat hit/miss for them, (qwest) depending upon the
    neighborhood, but seems to work fine here.

    and yes I'm watching the TdF on the huntin/fishin/cagefighting er uh
    Versus channel (included in theirbasic package) now

    Looked into Direct TV HD.. the prices are 'stunning' for a 3 television
    setup.. dont watch enough tube to justify it.. and since adding an
    upscaling DVD/VCR combo inline you know the picture doesnt look *that* bad.

    Mind you, I'm not a home theater purist/freak though.
    Last edited by honemastert; 07-22-2008 at 07:26 AM.

  12. #12
    sixsixtysix
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    Have they installed OnDemand in your area yet? (Channel 1). If not, they may be upgrading your area to the new 1ghz standard to provide the bandwidth needed for the OnDemand service.

    When they were doing it here in south PHX, the TV signal was doing exactly what you are describing. It would pixelate and freeze constantly and the internet basically crawled to a stand still.

    Once the upgrade was complete everything went back to normal on the TV and the internet has been faster than ever. I just ran this test, about 30Mbit download and 3Mbit uploads.
    Attached Images Attached Images

  13. #13
    Too many Sedonuts...
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    Tim that sucks. But keep paying your bill. If you don't they'll cut off your Cox....

    When the world slips you a Jeffrey, stroke the furry wall.

  14. #14
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    They keep calling me every night telling me about all the new features of OnDemand. Like I said they admitted there is an issue in my area. What got me going more than anything was the $ 50.00 service call. I'm renting the equipment from them! They what to charge me $ 50.00 to come out and check it. Now in all fairness to Cox they said there would be no charge if it was their stuff. But I also can do some networking stuff as I pretty much keep our office system running. Last time I had an Internet issue. Kid kept telling me it was my broadband modem. I told him he was full of it but go ahead and swap it out with the new one he wanted to charged me for. He does and it still does not work. He then he makes a few calls. Says I need to set that modem and mine was bad. Said BS, put mine back on and call in and set the IP. Guess what mine worked fine and still does to this day. Thus the reason I got a little bothered by the $50.00 service call.
    Currently at Mayo Clinic being tested for a kidney transplant. Donors welcome.

  15. #15
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    Cool-blue Rhythm

    Quote Originally Posted by CactusJoe
    Tim that sucks. But keep paying your bill. If you don't they'll cut off your Cox....

    LOL, needed a good laugh this morning.
    Currently at Mayo Clinic being tested for a kidney transplant. Donors welcome.

  16. #16
    Ouch, I am hot!
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    I took my busted remote in Monday to a local Cox "outlet" and Cox gave me a new one, no questions asked. We'll see if they have my account information from the old remote. They did not ask.

    In any case, I too have it all through Cox and the service has been fairly good. The DVR players are a bit noisy and they will crap out and need to be re-booted at times, but overall nothing major to complain about.

    I now have On Demand as it just appeared one day. It works, but it is spotty. I would say that I get an error message about 40% of the time when I try to play a movie.
    I AM JUST A JERK

  17. #17
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    What's this? No cracks from the Qwest guys about the "Cox suckers"?

    p.

    watched too much Deadwood this summer
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  18. #18
    Meatbomb
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    I've been experiencing the same issue with internet. A couple times a day it just stops responding to the modem for about 15-20 minutes. Since I try to work remote from home as much as possible it can be very annoying,.

  19. #19
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    Cool-blue Rhythm

    Quote Originally Posted by Phillbo
    I've been experiencing the same issue with internet. A couple times a day it just stops responding to the modem for about 15-20 minutes. Since I try to work remote from home as much as possible it can be very annoying,.
    That's kind of my point. They know there is a glitch and their solution is to unplug the box. This happens every day. I get annoyed watching the Tour or something else and have to pull the plug so the picture is not all boxed out. How am I supposed to watch Hasselback tear up with a fuzzy picture?
    Currently at Mayo Clinic being tested for a kidney transplant. Donors welcome.

  20. #20
    Meatbomb
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    I have no issues with TV.. It's only my internet connection.

    at least not that I know of but I'm never watching the boob tube in the middle of the day when the internet issue occurs.

  21. #21
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    similar problems

    I have the bundle w/ ~DSL speed cable, phone, and HDTV. They just sent out a postcard saying the rates are going to jump about $5/month. I was interested in getting a DVR and the rep told me it would add on $12 a month to which I replied $12 more or $7 more as I am already paying an "extra" $5/month for the rental of a HD capable box. He insisted it was a flat $12 more than what I was currently paying.

    I have also had problems with outages and reboots necessary for the cable box to keep working. I am on the verge of going back to Qwest for a package deal although I imagine the bundle will end up being about the same price as what I am paying now. I would drop the house phone all together but for some reason I feel I still need it, not sure why.

  22. #22
    parenting for gnarness
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    Quote Originally Posted by Phillbo
    I have no issues with TV.. It's only my internet connection.

    at least not that I know of but I'm never watching the boob tube in the middle of the day when the internet issue occurs.
    I've had the internet issue for years - no pattern that I can pinpoint. The solution is first release\renew your ip on your router, or, unplug the router and recycle it. Takes about a minute. I think its a byproduct of dynamic IP assignment, and healthchecks on a busy mixed-use network with diverse hardware ages and types. I have on occasion thought that using a VPN through my router might be part of the issue, but it could be that when I am working I am on the computer consistently so notice it more regularly. Cox has never been able to help me, but on this one I am unable to ever give them regular or reliable reports. You can't expect them to solve what they can not identify and recreate. My modem has always checked out when I've been on the phone with them - could simply be a dropped request that has to expire from some component's queue before your connection comes alive again. I blame my neighbors HD for making my segment busy!!

    Over the last 2 days, we've had a technology conference here at work where I am talking to some of our Net Ops people. They have made me conclude that on any level there is no such a thing as a network that does not need massaging and supervision. Dealing with consumer products for technology issues is a nightmare on top of all that - consumers wrt software and technology want commodity-priced solutions with no maintenance that are idiot-proof and that is basically impossible to provide to all people all the time. Think about all of us and how we want want want with bikes and want a shop to read our minds all for minimal cost and rapid turnaround -- its impossible to do it all.

    wrt to the tiling issue, I saw that for a while when we went to HD service last year. Essentially, we wanted new technology on old and existing hardware. Cox's upgrades to some of their infrastructure solved this issue. It is likely to be an ongoing problem for various parts of the Valley for a little while until all upgrades are completed and issues worked out. FWIW - i shared this thread with my wife who works in the Forecasting dept for Cox, and this info is from her.

    I have never had bad support from Cox's tech support, but, if you are knowledgable and proactive you get your problem solved better. Like what honemastert said. Again I think the analogy to bikes and bike shops, and the "perfect world" expectations of the average consumer vs. the knowledgable consumer need to be considered here. My most recent support call was about a month ago when Cox's webmail site was rejecting my outbound emails sent from my office. The tier 1 tech ultimately gave me an accurate but unhelpful solution to the effect of "something in your local router is being seen by our email server as fraudulent." He tried to end the call, I politely pursued him for more info and began asking for details on topics that were beyond him - asked him to review my tracerts, nslookups etc. He then passed me onto a Tier 2 tech who within 5 minutes helped me identity that one of our routers were turning up on a blacklist used by Cox's mail servers. I then passed that very accurate and specific info onto our Net Ops team, and within a day it was fixed.

    I don't hold a $50 support call against Cox when gas is $4 a gallon, especially when the OP is bringing 3rd party hardware into the discussion. I am pretty sure Cox offers a program where for like $4 a month you can get free service calls.

  23. #23
    Dave
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    I'll jump in here with my two cents

    I recently heard about TMobile home phone for $10 a month. If you have DishTV or DIrectTV you still need to have a land line. So that killed that idea. I too have been seeing the tiling alot more lately. I have a cox, my wife has my balls . So she claimed one day on a MTB ride. "I keep his balls in my saddle bag. To which we all laughed.
    I'm tired of all the fee's for **** that used to be FREE. I swear someday I'm just going to drop the whole mess and get a antenna. Which I did a couple of weeks ago. I bought a antenna from walmart for $50, worked good but not enough channels nowadays. If worked fine, got HD and all.

    Where is all the news these days -------- on BBC thats where.
    Whats wrong with our country ?????




    I

  24. #24
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    Quote Originally Posted by chollaball
    I don't hold a $50 support call against Cox when gas is $4 a gallon, especially when the OP is bringing 3rd party hardware into the discussion. I am pretty sure Cox offers a program where for like $4 a month you can get free service calls.
    If you're paying an extra $4.00 a month. It's not really free now is it!

    My 3rd party cable modem has nothing to do with COX's poor TV signal.
    Currently at Mayo Clinic being tested for a kidney transplant. Donors welcome.

  25. #25
    parenting for gnarness
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    Quote Originally Posted by trb2929
    If you're paying an extra $4.00 a month. It's not really free now is it!

    My 3rd party cable modem has nothing to do with COX's poor TV signal.
    I think from your business described in your posts its clear to you that you're buying a service contract, and you're just griping. what company doesn't charge for visits today? and if I re-read one of your posts correctly, you said Cox told you they would give you a free service call if you used their equipment? I haven't had a service call from Cox in 7 years, I use their equipment exclusively, so I don't see why my bills should reflect your problems and the money you saved buying your own modem?

    I'm sure your 3rd party cable modem is not related to poor signal due to the need for infrastructure upgrades, but it may very well be a contributing factor in the final product you receive. Unless you are an expert in the field, you certainly can't rule that out.

    There are lots of projects and programs I use that are free, or I've customized, and with all of them I trade off fees for my own efforts. There are lots of things I do not know a lot about so I pay for coverage and for someone else to assume the liability. I do think the customer service could have been better, but that is the only real gripe I see you having.

    Just my opinion, I've tried to keep it respectful, so no hard feelings I hope.

  26. #26
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    My 3rd party cable modem which has no effect on the TV signal. Is the same make and model they wanted to rent me. I was offered the option of buying or renting and I bought.

    I pay $ 165.00 a month with a poor signal for over a month! Cox's answer is to unplug the equipment every day. That's awesome customer support!

    No reason for any hard feelings. Plus it's smart to agree with the wife!
    Currently at Mayo Clinic being tested for a kidney transplant. Donors welcome.

  27. #27
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    now they have

    Quote Originally Posted by Noelg
    If you have their high-speed internet service, you have their cable service too. At least we still do.

    We just put a splitter on the cable and then plugged it into the tv.
    You're just lucky - Cox has traps now that prevent you from getting cable should you just have Internet. Back in the day, this wasn't the case.

    Tiff

  28. #28
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    Quote Originally Posted by Phillbo
    I've been experiencing the same issue with internet. A couple times a day it just stops responding to the modem for about 15-20 minutes. Since I try to work remote from home as much as possible it can be very annoying,.

    This was happening to me, but for several hours. They finally ran a second cable, dedicated just to internet, and its been problem free. My buddy who works at cox said this is how it should have been hooked up all along, but some of the techs get lazy.
    .....

  29. #29
    parenting for gnarness
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    Quote Originally Posted by trb2929
    My 3rd party cable modem which has no effect on the TV signal. Is the same make and model they wanted to rent me. I was offered the option of buying or renting and I bought.

    I pay $ 165.00 a month with a poor signal for over a month! Cox's answer is to unplug the equipment every day. That's awesome customer support!

    No reason for any hard feelings. Plus it's smart to agree with the wife!
    I'm sorry but I did not realize your modem was the same as their recommended one, maybe I missed that in your posts. And yes, as I said, the customer service is poor and is their only recourse to keep you as a customer if their not able to solve the problem.

  30. #30
    Ouch, I am hot!
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    I see two issues. First, TRB's remote is no good. Second, something is wrong with his cable box and/or cable signal, not the modem. TRB can get a new remote at a Cox outlet, just like I did. If the solution to the other problem is that TRB has to constantly reboot his cable box, that is not adequate. I now remember that I had a similar problem when I first swithced to either Digital or HD. Cox came out for free and "boosted" the system like they did for Walt and the problem was all gone. I also beleive I have an independent line just for internet. TRB, I suggest you try these methods. Cox should provide a proper signal for free. I remember it took a bit of effort to convinve them to come out, but once they did, they fixed it.
    I AM JUST A JERK

  31. #31
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    Quote Originally Posted by Dirdir
    I see two issues. First, TRB's remote is no good. Second, something is wrong with his cable box and/or cable signal, not the modem. TRB can get a new remote at a Cox outlet, just like I did. If the solution to the other problem is that TRB has to constantly reboot his cable box, that is not adequate. I now remember that I had a similar problem when I first swithced to either Digital or HD. Cox came out for free and "boosted" the system like they did for Walt and the problem was all gone. I also beleive I have an independent line just for internet. TRB, I suggest you try these methods. Cox should provide a proper signal for free. I remember it took a bit of effort to convinve them to come out, but once they did, they fixed it.
    I really have nothing to add to this conversation other than to say you should avoid going to a Cox outlet at all costs. These places make the DMV or a city bus look like the Miss USA Pagent.
    Nobody gives a s#$t you singlespeed.

  32. #32
    Ouch, I am hot!
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    Quote Originally Posted by skinny-tire
    I really have nothing to add to this conversation other than to say you should avoid going to a Cox outlet at all costs. These places make the DMV or a city bus look like the Miss USA Pagent.
    You sir are an elitist.
    I AM JUST A JERK

  33. #33
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    Quote Originally Posted by Dirdir
    You sir are an elitist.
    Why thank you!
    Nobody gives a s#$t you singlespeed.

  34. #34
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    You both are elitist!

    Well I double checked everything at the house last night. All connections are good and I do have a separate line to the cable modem. Only running a single line from the power/telephone pole in the alley to the house. Would think that is normal but I'm not an expert cable installer. Two quick points, I never said the Internet connection was bad! Phone and Internet work perfectly. My reference to the cable modem was to point out the service tech wanted to blame anything he could last time out. He wanted to up-sale the service call when my modem was not the problem. Which is kind of the same response I got in a few of these posts, it's a customer issue. It's been over looked that Cox admits they have an issue. It's been an issue for over a month at my house. Cox is still charging full price for a crappy signal and can't provide an answer to when this issue will be resolved. I can understand doing infrastructure upgrades and having a glitch. I work at home more than sitting around watching TV. So it just really on on the background. But I did go to channel 1 last night on both sets since I've been getting calls every week about this great OnDemand service. Heck it would not even load on either of the two boxes in the house. With or without unplugging the box and recycling the system.

    As for the $50.00 dollars. I can afford the cost it's not an issue. But I rent the COX equipment. Just like if you rent a house, if the A/C goes out the landlord pays to have it fixed. That liability is already priced into what the landlord charges. Lets not forget, COX admits there is a problem. They could have offered a credit for crappy service for over a month. I would have paid the $50.00 dollars to have everything double checked and then waited for their infrastructure glitch to be repaired.

    Now tell me is that such a freaking unreasonable a request?
    Currently at Mayo Clinic being tested for a kidney transplant. Donors welcome.

  35. #35
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    Quote Originally Posted by skinny-tire
    I really have nothing to add to this conversation other than to say you should avoid going to a Cox outlet at all costs. These places make the DMV or a city bus look like the Miss USA Pagent.
    Don't go to the Cox outlet because the customers aren't ... pretty enough?

    Dude.

    p.
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  36. #36
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    Quote Originally Posted by Paul B
    What's this? No cracks from the Qwest guys about the "Cox suckers"?

    p.

    watched too much Deadwood this summer

    I have Qwest.
    I won't defend them. I have them only because my neighborhood isn't setup for Cox.

    I only have DSL and I've had it go down numerous times. Each time I had to call, the CS guy in India told me that it was probably my equipment and they could send a guy out, but it was going to cost me
    Of course, it was always THEIR equipment (bad lines each time) . Took their time too until I hassled them into sending out a tech right away. This happens EVERY time. I had problems with their home phone service too, so I dumped it and just use my cell.

    Its pretty quick, but one of the techs said I'm lucky, for some reason I'm getting a stronger than normal signal.

    I used to have Cox internet in Ahwatukee - it was great, rarely had problems and it was super fast. Oh well.
    Quote Originally Posted by azdog View Post
    I think he was born around the time of the Chernobyl fallout which would explain a lot.

  37. #37
    Meatbomb
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    Mines getting worse. I've been kicked off 3 times today for about 15min each time. Time to chat up the tech peeps.

  38. #38
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    Get home from work last night and have to reboot the box again. But this time on reboot the OnDemand feature loads for the first time ever!! TV was stable all night. Even rebooted the bedroom box and it loaded the OnDemand option on reboot. This TV was stable for the hour I used it before crashing out for the night. Maybe the phone call to the tech which just told me to keep rebooting as there was not time frame for a fix! Actually did some good or got me placed in the cue for poor signals. Good thing is Cox seems to have made some head way on my signal issues. Hopefully it will stay this way even with my privately owned cable modem.
    Currently at Mayo Clinic being tested for a kidney transplant. Donors welcome.

  39. #39
    mtbr member
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    Inside trick: Cox AZ has high level people reading and posting on http://www.dslreports.com/forum/coxhsi


  40. #40
    I am Walt
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    Quote Originally Posted by OnyRS
    Inside trick: Cox AZ has high level people reading and posting on http://www.dslreports.com/forum/coxhsi

    Thanks...that is one valuable forum there...
    Ride more; post less...

  41. #41
    Meatbomb
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    I'm starting to feel the OP pain... I get kicked off every day at the same time and multiple time during the day.... Chatted with a Tech on line and he said reboot PC, Modem and Router. Blah.... Called tech services and got the same thing - reboot everything or we can send out a tech .

    Maybe a link to this thread on that site would get some attention

  42. #42
    parenting for gnarness
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    Quote Originally Posted by Phillbo
    I'm starting to feel the OP pain... I get kicked off every day at the same time and multiple time during the day.... Chatted with a Tech on line and he said reboot PC, Modem and Router. Blah.... Called tech services and got the same thing - reboot everything or we can send out a tech .

    Maybe a link to this thread on that site would get some attention
    the PC has nothing at all to do with it. Its configured to talk to the router, nothing more. The tech online can tell you if they can see your modem and are getting good handshake, nothing more. Your router, through the modem and into the WAN, is the issue.

    try these things, methodically:

    1. go into your router's configuration, wherever it has its WAN settings. release\renew your IP. note if its the same. see if things now work for you.

    2. reboot your router. see if things work. if not, repeat step 1.

    3. reboot your modem, test. repeat 2.

    Then give Cox a call again when it happens. The tier 1 phone monkeys don't know anything other than a script - its a total entry level position. (i was a tier 1 guy once too, for about 2 months...i'm not hating on these guys, just telling you what you are dealing with)

    Having a tech come out is pointless unless its happening at the time. But even then, I'm convinced this is a connection timeout with an upstream node that leaves your router hung. I really do not think this is much to be done about it. Seriously, it happens to me regularly, and it takes 30 sec to fix. FWIW, this is not an easy thing to nail down it would take someone with a fair amount of networking skills and packet sniffers to figure out the issue. But if the tech on the phone gives you attitude, ask him if you could send him the log from a tcpdump from your box to the next node you indentified via a tracert to www.cox.net, then go get a samich while he googles what that means and then escalates your call.

    just curious, what kind of router do you have and is it updated with latest firmware? My router is an old linksys, I don't even think they make updates for its firmware anymore.

  43. #43
    Meatbomb
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    I have a Linksys Cable/DSL Router. and no clue how to get to it's configuration.

    You're talking way over my head.. I'm not geek at all.

    The Cox Tech reset my IP as well... I'll try bypassing my router over the weekend when I don't need both computers at the same time .. I assume if it's a router issue then going straight from the modem to my PC should eliminate the problem.


    Why would it occur at the same time every day ?

  44. #44
    parenting for gnarness
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    Quote Originally Posted by Phillbo
    I have a Linksys Cable/DSL Router. and no clue how to get to it's configuration.

    You're talking way over my head.. I'm not geek at all.

    The Cox Tech reset my IP as well... I'll try bypassing my router over the weekend when I don't need both computers at the same time .. I assume if it's a router issue then going straight from the modem to my PC should eliminate the problem.


    Why would it occur at the same time every day ?
    if you goto linksys's website, they should have the manual. The default config would have you access it from a web browser as 192.168.1.1. If you goto a DOS window on one of your PC's and type "ipconfig /all" it will spit out a bunch of info. the IP address for "gateway" will be your router's LAN IP, and the one you would access via a website. Linksys should have a page in the router's web-based config for "Status" that will allow you to release\renew your IP when the problem occurs.

    If its happening at the same time every day, that's actually a good thing. That means there must be some corresponding system issue, and that puts the onus back on Cox to help you. You can also plan a support call around the incident.

    I can't say if bypassing your router will solve the issue without knowing what it is. The same problem may affect your router and PC differently. However, be sure your PC has a firewall and antivirus running.

    i'm having a slow week at work, so seem to be getting involved in everyone else's issues or just working on my blog's code

  45. #45
    Sup?
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    which linksys router?

    post up the model number firmware level/revision and we might be able to help a bit more.

    CB is right on with the troubleshooting tips.

    its not uncommon for this stuff to go belly up.. (chipsets die, crappy hardware)

    most electronics fail early on in the lifecycle, that's why I never buy ext. warranties on this stuff.

    had a crappy D-Link that died within the first 10 days or so of usage.
    remember.. there is a reason it on sale at Fry's electronics for $9.99

    could be something as .. well I was gonna use the word 'simple'
    as a firmware update to fix the issue.

    I've always stuck with the Linksys WRT54GL (the GL is important here)
    Have two of them that have been rock solid for some time now.

    You can also turn on 'logging' on some of the routers to help see whats going on.

    google is your friend here in tracking this sort of stuff down, type in a few keywords and you can generally find someone feeling the same pain out there on the 'internets'.

  46. #46
    In the rear with the beer
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    I've got cox internet and cable. Last I called to change my cable packages they talked me into the bundle. I had been relying on cell phones before that. The addition of phone would cost "just $2" more. Eventually I realized the $2 more was just for the live phone line. Voicemail, or absolutely any other features were significant add on. I don't sit around the house much so just having a line with no voicemail was pretty much a waste, so I cancelled the phone again. At the same time, I also cut back on my cable packages and am now just to digital basic (my GF got rid of her's completely), since I pretty much never watch 95% of the channels. Only thing I miss is that I don't have VS. so I can't watch the tour, but thats only a problem in July....
    Salvation Outdoor
    "Take it Outside...Again!!!"

  47. #47
    Meatbomb
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    The router I currently have hooked up is a Linksys BEFSR81 , it's an 8 port switch..

    I do have a WRT54GS wireless router sitting in a drawer... If I remember right , it has 4 ports in the back so I could use it and cable to my PC / Lap Top... Neither have wifi.

    First I'm going to do nothing to see if I get kicked off in 5 minutes .... Still curious what causes the issue at the same time every day.

  48. #48
    Meatbomb
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    Bingo... just like clockwork.. 9:25 and I got kicked off. then again 2 minutes after it came back up.. I swapped out the router during the outage and it made no difference..

  49. #49
    Sup?
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    Quote Originally Posted by Phillbo
    Bingo... just like clockwork.. 9:25 and I got kicked off.
    then again 2 minutes after it came back up.. I swapped out the router
    during the outage and it made no difference..
    so nothing in between the computer and the Cox box?
    sounds like their issue totally.

    is your laptop wired in? or you're using wireless
    (I thought I understood the latter?)

    there could be some interference that it taking the wireless out
    but bizzare that it would happen at exactly the same time.

    I had some dropout issues with mine here, till I moved it to another
    channel, but they were not predictable, and definitely not at the same time every day.

  50. #50
    Meatbomb
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    i'm all wired..

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