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  1. #1
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    OT again...IPOD touch users....

    I need some ideas as to why my IPOD Touch won't connect to websites at my house.

    Some info:

    -It does see the router IP address. It shows an address of 192.xxxx etc. Initally it was only showing a 255.xxx.xx address which I learned was incorrect as the router seemed to be hiding the actual address. That seems fixed now and I thought that was the crux of the problem, but no.
    -It does actually access the net sometimes, on some programs like ITUNES and even Youtube once in a while (but searching or typing in a direct web address proves futile)
    -I was able to access the Google home page today but if I search for anything it does not connect and eventually says it lost server connection.
    -using Safari to type in any website like CNN.COM or whatever it never connects
    -other users IPOD's will not connect at my house
    -the Touch works fine at Starbucks, any webpages like MTBR and the like work perfectly.
    -I have a wireless Netgear router from '03 so it's a 802.11b type
    -I have Mcaffee installed but currently everything is turned "off"
    -I have other antivirus/spyware running like AVG but the touch didn't work when I didn't have that

    I suspect a firewall problem with Mcaffee but I don't know. All other laptops and my PS3 work flawlessly when used wireless(ly) and I talked to apple today and installed the latest firmware update and he said it appears it actually connects to the net but he's not sure at this point why webpages won't load.

    Anyone have experience with this problem? I wonder if I need a new router???
    Last edited by eatdrinkride; 07-22-2010 at 09:12 PM.

  2. #2
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    Quote Originally Posted by eatdrinkride
    I need some ideas as to why my IPOD Touch won't connect to websites at my house.

    Some info:

    -It does see the router IP address. It shows an address of 192.xxxx etc. Initally it was only showing a 255.xxx.xx address which I learned was incorrect as the router seemed to be hiding the actual address. That seems fixed now and I thought that was the crux of the problem, but no.
    -It does actually access the net sometimes, on some programs like ITUNES and even Youtube once in a while (but searching or typing in a direct web address proves futile)
    -I was able to access the Google home page today but if I search for anything it does not connect and eventually says it lost server connection.
    -using Safari to type in any website like CNN.COM or whatever it never connects
    -other users IPOD's will not connect at my house
    -the Touch works fine at Starbucks, any webpages like MTBR and the like work perfectly.
    -I have a wireless Netgear router from '03 so it's a 802.11b type
    -I have Mcaffee installed but currently everything is turned "off"
    -I have other antivirus/spyware running like AVG but the touch didn't work when I didn't have that

    I suspect a firewall problem with Mcaffee but I don't know. All other laptops and my PS3 work flawlessly when used wireless(ly) and I talked to apple today and installed the latest firmware update and he said it appears it actually connects to the net but he's not sure at this point why webpages won't load.

    Anyone have experience with this problem? I wonder if I need a new router???
    Are you able to get to any porn sites?
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  3. #3
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    Quote Originally Posted by skinny-tire
    Are you able to get to any porn sites?

    No! Hence the long post asking for help.

  4. #4
    SamuraiBunnyGuy
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    network security key perhaps? (i would not leave a home network unsecured)

  5. #5
    My other ride is your mom
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    McAfee is a sham as far as I'm concerned....it's a hog on your system.....get rid of that pig and stick with AVG.

    Not sure why you feel you need to have AVG and McAfee....but suspect that McAfee came installed on your system like a borg implant....tear that crap out and be done with it.

    As for your router...first check to see if you have the latest firmware....you prolly don't if you've not touched it since 03.....or as you suspect in your last line...get a new router.

    FWIW....I'd go the firmware update first...but I suspect the router and a combo of McAfee hogging your system to be the culpret....if not a major problem with your setup even if/when you get it running.

    Lastly, as a test...try running your network unsecure briefly to see if it works...sometimes this produces interesting results.

  6. #6
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    Maad;

    I did try it a few weeks ago with no WEP encryption, no dice. And yes, Mcaffee was free and installed on my pc. It's no longer free and I don't intend to pay for it so I guess I can delete it. The only thing I use it for is the Password Vault. Any suggestions for a free utility that I can safely store passwords in?

    As to the router firmware update. There seems to be only one update and that is from several years ago. I cannot seem to make it work. I save the file but I cannot open it from my router upgrade tab for whatever reason. Doubt that will help anyhow.

    EDIT: I found Keypass for storing passwords. Looks like it fits the bill and it's free. Mcafee will be off my pc tonight.
    Last edited by eatdrinkride; 07-22-2010 at 10:43 PM.

  7. #7
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    Email Steve Jobs. He'll tell you you're holding it wrong, silly consumer.

  8. #8
    EDR
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    Quote Originally Posted by Duncan2W1
    Email Steve Jobs. He'll tell you you're holding it wrong, silly consumer.
    Yeah, I read that somewhere

  9. #9
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    Have you tried resetting your network basically shutting off your router and your high speed modem and turning it back on after 10 seconds. I know that resets your IP address. I've done that a couple times when I am having issues connecting to the wireless router on my laptop. If that doesn't work you might be able to have both apple tech support and your ISP tech support on the same line to help you trouble shoot. If you were able to get it to work at starbucks then it shouldn't be the unit itself.

  10. #10
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    Johnny;
    Ya, the unit is fine as it works elsewhere. I have reset the units for other reasons, often...and like I said, the ps3 and each laptop work fine.

    The frustrating part is it will open some pages to a certain degree. Usually Apple pages open, for instance Apple.com. The full page comes up and just a minute ago I was able to click on a link on that page, I think it was IPAD or whatever. It opened up just fine but when I clicked on a link within that page...something like "LEARN MORE" it just sits and never connects. Currently Youtube won't even load, says Server Not Responding.

    I can't believe it's the router but that's all I can think of at this time. (Mcafee is off my pc now) Guess I call Apple again tomorrow and see what they say.

  11. #11
    parenting for gnarness
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    your router is ancient. while not necessarily the problem, you will absolutely get better performance with a new router. Think of it this way - have you upgraded your cell phone since '03? I got lazy with mine too, $60 on a refurbished from BestBuy.com and now the boobies are coming at me so fast I'm actually...gasp...afraid of boobies.

    Your router is likely configured correctly, since you do have connectivity for other devices and your ipod.

    +1 on what Maad said. McAfee is the devil. AVG all the way. support open source and freeware, especially when it comes to the common good.

    intermittent connectivity is likely something deeper that configs, like the router's ability to handle some lower-level protocol issues in talking to the Ipod. I don't know enough about that stuff to be more specific, but it smells like it. When I upgraded my router, constant intermittent outages vanished completely. The Ipod is new, the router is old. Call this number, ask for Lana. She's what you want, she's what every white boy off the lake wants.

  12. #12
    SamuraiBunnyGuy
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    be careful when you update firefox, they tried to sneak in a mcaffee installation with a flash player update... the 'yes' box was checked by default, but i caught the sneaky sons of beaches...

  13. #13
    sixsixtysix
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    Sounds like a DNS issue. If you don't have any valid DNS entries in your router, then it wont pass them onto your client devices and they wont be able to resolve the domain name to the server where they are hosted.

    Your router connects to your ISP and takes the outside WAN IP address. Then through NAT translation it passes connectivity to your local LAN which will all be on IP's like 192.168.1.xxx or 192.168.0.xxx. The LAN subnet should always be 255.255.255.0 for residential routers.

    When your router connects to your ISP, it'll automatically acquire the WAN IP address and subnet from your ISP, but it won't automatically grab the DNS (Domain Name Servers) since a lot of people like to use different DNS servers other than their ISP provides.

    Check on the router settings itself, and see if there are any DNS servers listed. There are usually 3 fields on most routers, DNS 1, DNS 2 and DNS 3. You actually only need 1 but 2 is recommended. If you don't have any listed, you can find out your ISP's DNS server addresses to use there.

    For Cox Cable internet you should have something like these for your DNS addresses.

    68.105.28.13
    68.105.28.14
    68.105.28.15

    Or you can use OpenDNS addresses which is a free public DNS service.

    208.67.222.222
    208.67.220.220

    Mac OS X is really finicky about having a valid DNS, which is basically what the iPod touch and iPhone runs on. Windows is less picky which is why you are probably able to connect with your computers.

    A quick way to check on your iPod is to go to the WiFi settings when connected to your router and look at the connection info. If you're connected to the router, you should see something like this.

    IP Address: 192.168.0.xxx (or 192.168.1.xxx depending on your setup)
    Subnet Mask (255.255.255.0)
    Router: 192.168.1.1
    DNS: 192.168.1.1

    That DNS entry means its looking to the router to provide the DNS info.

  14. #14
    parenting for gnarness
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    Quote Originally Posted by sixsixtysix
    Sounds like a DNS issue. If you don't have any valid DNS entries in your router, then it wont pass them onto your client devices and they wont be able to resolve the domain name to the server where they are hosted.

    Your router connects to your ISP and takes the outside WAN IP address. Then through NAT translation it passes connectivity to your local LAN which will all be on IP's like 192.168.1.xxx or 192.168.0.xxx. The LAN subnet should always be 255.255.255.0 for residential routers.

    When your router connects to your ISP, it'll automatically acquire the WAN IP address and subnet from your ISP, but it won't automatically grab the DNS (Domain Name Servers) since a lot of people like to use different DNS servers other than their ISP provides.

    Check on the router settings itself, and see if there are any DNS servers listed. There are usually 3 fields on most routers, DNS 1, DNS 2 and DNS 3. You actually only need 1 but 2 is recommended. If you don't have any listed, you can find out your ISP's DNS server addresses to use there.

    For Cox Cable internet you should have something like these for your DNS addresses.

    68.105.28.13
    68.105.28.14
    68.105.28.15

    Or you can use OpenDNS addresses which is a free public DNS service.

    208.67.222.222
    208.67.220.220

    Mac OS X is really finicky about having a valid DNS, which is basically what the iPod touch and iPhone runs on. Windows is less picky which is why you are probably able to connect with your computers.

    A quick way to check on your iPod is to go to the WiFi settings when connected to your router and look at the connection info. If you're connected to the router, you should see something like this.

    IP Address: 192.168.0.xxx (or 192.168.1.xxx depending on your setup)
    Subnet Mask (255.255.255.0)
    Router: 192.168.1.1
    DNS: 192.168.1.1

    That DNS entry means its looking to the router to provide the DNS info.
    Sixty is likely on the right track with DNS and his experiences with MAC OS. Your router can be configured to provide client IP addresses, and/or DNS info, typically via enabling DHCP. However, in my experience its more typical that the DNS address appears for the client (68x.x.x), even if the network address is provided by the router. All that said, if your router is serving as a DNS server (different than providing DNS server address), it could be the MAC\Windows issue he suggests.

    easiest thing would be to check your network settings for your router vs. your windows clients vs. your ipod.

  15. #15
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    Quote Originally Posted by sixsixtysix
    Sounds like a DNS issue. If you don't have any valid DNS entries in your router, then it wont pass them onto your client devices and they wont be able to resolve the domain name to the server where they are hosted.

    Your router connects to your ISP and takes the outside WAN IP address. Then through NAT translation it passes connectivity to your local LAN which will all be on IP's like 192.168.1.xxx or 192.168.0.xxx. The LAN subnet should always be 255.255.255.0 for residential routers.

    When your router connects to your ISP, it'll automatically acquire the WAN IP address and subnet from your ISP, but it won't automatically grab the DNS (Domain Name Servers) since a lot of people like to use different DNS servers other than their ISP provides.

    Check on the router settings itself, and see if there are any DNS servers listed. There are usually 3 fields on most routers, DNS 1, DNS 2 and DNS 3. You actually only need 1 but 2 is recommended. If you don't have any listed, you can find out your ISP's DNS server addresses to use there.

    For Cox Cable internet you should have something like these for your DNS addresses.

    68.105.28.13
    68.105.28.14
    68.105.28.15

    Or you can use OpenDNS addresses which is a free public DNS service.

    208.67.222.222
    208.67.220.220

    Mac OS X is really finicky about having a valid DNS, which is basically what the iPod touch and iPhone runs on. Windows is less picky which is why you are probably able to connect with your computers.

    A quick way to check on your iPod is to go to the WiFi settings when connected to your router and look at the connection info. If you're connected to the router, you should see something like this.

    IP Address: 192.168.0.xxx (or 192.168.1.xxx depending on your setup)
    Subnet Mask (255.255.255.0)
    Router: 192.168.1.1
    DNS: 192.168.1.1

    That DNS entry means its looking to the router to provide the DNS info.
    Shouldn't you be in SD at the Comic Book Convention you nerd?
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  16. #16
    sixsixtysix
    Guest
    Quote Originally Posted by skinny-tire
    Shouldn't you be in SD at the Comic Book Convention you nerd?
    Geek yes, comic books no.

  17. #17
    I'm with stupid -------->
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    Quote Originally Posted by sixsixtysix
    Sounds like a DNS issue. If you don't have any valid DNS entries in your router, then it wont pass them onto your client devices and they wont be able to resolve the domain name to the server where they are hosted.

    Your router connects to your ISP and takes the outside WAN IP address. Then through NAT translation it passes connectivity to your local LAN which will all be on IP's like 192.168.1.xxx or 192.168.0.xxx. The LAN subnet should always be 255.255.255.0 for residential routers.

    When your router connects to your ISP, it'll automatically acquire the WAN IP address and subnet from your ISP, but it won't automatically grab the DNS (Domain Name Servers) since a lot of people like to use different DNS servers other than their ISP provides.

    Check on the router settings itself, and see if there are any DNS servers listed. There are usually 3 fields on most routers, DNS 1, DNS 2 and DNS 3. You actually only need 1 but 2 is recommended. If you don't have any listed, you can find out your ISP's DNS server addresses to use there.

    For Cox Cable internet you should have something like these for your DNS addresses.

    68.105.28.13
    68.105.28.14
    68.105.28.15

    Or you can use OpenDNS addresses which is a free public DNS service.

    208.67.222.222
    208.67.220.220

    Mac OS X is really finicky about having a valid DNS, which is basically what the iPod touch and iPhone runs on. Windows is less picky which is why you are probably able to connect with your computers.

    A quick way to check on your iPod is to go to the WiFi settings when connected to your router and look at the connection info. If you're connected to the router, you should see something like this.

    IP Address: 192.168.0.xxx (or 192.168.1.xxx depending on your setup)
    Subnet Mask (255.255.255.0)
    Router: 192.168.1.1
    DNS: 192.168.1.1

    That DNS entry means its looking to the router to provide the DNS info.

    Easy to test...

    Type "http://66.102.7.104" into your iPod and see if its loads google's home page. If it did you likely have a DNS issue, if not its more likely a router/connection issue.
    McAfee and AVG have nothing to do with networking or your iPod connecting to your WiFi... unless you use your computer as a gateway to the internet (if you have your router plugged into your modem directly and the computer hangs off the router then your computer should have little to no effect on connecting to your network (unless there is an IP conflict but if you use DHCP (likely) that would unlikely unless your firmware possessed a bug))

    Do you have any other WiFi devices using the router? Do they have connectivity issues? That’s the best way to test, use another device (laptop?) and rule things out one by one. If you can get another device to connect and hold a connection it’s a problem with your iPod (configuration, software, or hardware) or its compatibility with the router.
    If you are tech savvy you can re-flash your router with DD-WRT. I have had routers “go bad” and this software sometimes magically makes them work again. It also does a lot more than the standard OS.

    Or you could just buy a new router…. You probably won’t see a speed increase because b already supports up to 11 megs (really more like 5 or 6 in practice) which is around the speed of a typical consumer internet connection (high speed).

    Buy a new router, if it works be done with it. If not return it and look hard at the device…

  18. #18
    EDR
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    My DNS entry on the ipod when connected is 68.105.25.12, 68.105.29...
    The other entries check out.

    I just picked up a new router, I'll give it a try.

  19. #19
    EDR
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    Problem resolved...

    New $29 router installed and the Ipod works perfectly. One thing I noticed is the DNS address now matches the router address (in my Ipod settings)
    Thanks all.

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