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  1. #1
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    New question here. a continual headache

    So in the shop i work at (i'm not saying which one) there is an ongoing argument over how someone should be greeted when they come in.

    So I figure, ask the community. . . How do you, like to be greeted when entering you LBS?

    Hopefully this will end my headache.

  2. #2
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    Just say hello and can I help you with anything. Seems pretty simple.

  3. #3
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    I like when I'm asked how my day is, and to be asked if I had any questions. Having worked in a bike shop, generally shops are small enough that it's easy to find what you are looking for, but a simple sign that you care and want to help is a nice reminder that the LBS is better than the online store. But not too much, like a furniture department store salesman, that's annoying.
    Lots of hard earned cash can be dropped at a bike shop, that's for sure.
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  4. #4
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    Smile and be humble. I'd say grumpy, arrogant bike shop employees are the number one reason I shop online.

    I'm sure I'll get flamed for this post but if it helps a LBS with improving their customer service then it's worth it.

  5. #5
    SamuraiBunnyGuy
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    yet another thread that can be answered with 'hookers and blow'

  6. #6
    Happy Trails
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    a continual headache

    Quote Originally Posted by SiO2 View Post
    I'd say grumpy, arrogant bike shop employees are the number one reason I shop online.
    Grumpy, arrogant bike shop employees are the number one reason I shop at bike shops.

  7. #7
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    a continual headache

    What Mike said.
    Nobody gives a s#$t you singlespeed.

  8. #8
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    Cool well thanks for the input. . . I'm being told to greet people as if i worked at ihop. "Hey welcome to "blah blah blah" how can i help you today. Like we're some sort of corporation. and even when i worked for a corp. we weren't asked to say something so formal that when repeated to the 50 people that walk in turns into the grumpy shop guy greeting. I don't know if i'm just being resistant to change or if it is really as bad as I'm making it out to be, just makes me feel like the shop i work in isn't a real shop... OH WAIT.
    ....hatin life....
    sigh anyone got a job leads?

    OH and anyone see that build a bike ad? they're using a cannondale slice in it to advertise on a here. comedy

  9. #9
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    a continual headache

    What shop do you work at?
    Nobody gives a s#$t you singlespeed.

  10. #10
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    Quote Originally Posted by Casual Observer View Post
    What shop do you work at?
    i almost don't want to answer that... far too ashamed to look back and see that i ended up here...

  11. #11
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    I want people to be themselves not forced to be or act in a way that is not them. That being said friendly people are better for business.

  12. #12
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  13. #13
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    a continual headache

    I'm assuming Performance, REI, Walmart, or Sunday Cycles.
    Nobody gives a s#$t you singlespeed.

  14. #14
    Trail Ninja
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    Smile, wave, and observe. If a customer looks like they are heading your way, greet them with your ihop message once they are within 5 ft or so. If they are checking out the store to get an idea of what kind of "personality" the store has, use a greeting that says they are welcome to look around and say that you are available to assist if needed, but don't yell it from across the store. Continue to observe and see if they are interested in anything, seeing where your shop's lack of signs and other markings could use some more "elaboration" like showing hot sellers, new items, discounted items, or seasonal items. A greeting should be a dynamic and reactive thing, unless you're trying to set up a franchise or something and want to create some consistency among stores.
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  15. #15
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    Quote Originally Posted by Varaxis View Post
    unless you're trying to set up a franchise or something and want to create some consistency among stores.
    I think that is what the owner is going for...

    Quote Originally Posted by Casual Observer View Post
    I'm assuming Performance, REI, Walmart, or Sunday Cycles.
    I was a sport chalet employee for a little while and this is even worse

  16. #16
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    a continual headache

    Sonic Burger?
    Nobody gives a s#$t you singlespeed.

  17. #17
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    Quote Originally Posted by Casual Observer View Post
    Sonic Burger?
    haha dang you got me!

  18. #18
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    I say Global is the shop

  19. #19
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    There are a couple grumpy shop mechanics that I've worked with (as a customer) where it gets to be comical. Kinda like the soup nazi.

  20. #20
    Always in the wrong gear
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    The shop nearest me (Bicycle Vibe) seems to have an arrogant mechanic that tends to favor the roadie crowd. I finally found a shop with cool guys (Flat Tire Bikes). They are always friendly and just ask "how can I help you?"

  21. #21
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    LBS greeting?

    "Yeah...what?"
    "Fu*k you..please die."
    "You gonna buy anything?"
    "Welcome to bike shop....I love you."

  22. #22
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    Quote Originally Posted by longhairmike View Post
    yet another thread that can be answered with 'hookers and blow'
    As one of Americas greatest philosophers Homer Simpson said about beer "Mmmm beer, the cause and solution to all of life's problems" can also be said about hookers and blow.

  23. #23
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    Smile so the person gets the feeling you are happy to see them.

    If its a new customer you don't recognize:

    Hi have you been here before?

    If you recognize them and don't remember their name:

    Nice to see you again.

    If you do recognize them and remember their name:

    Nice to see you again Renegade, please stop asking us to come to the last RTCA meeting.

  24. #24
    Elitest thrill junkie
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    "Do you even race bro?"
    "It's only when you stand over it, you know, when you physically stand over the bike, that then you say 'hey, I don't have much stand over height', you know"-T. Ellsworth

    You're turning black metallic.

  25. #25
    Shred...it's the new drug
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    "Bobbbbbbbbbbbbbbbb!" is my preferred greeting. If the guys don't know me I like a "hey hows it going. whatcha looking for?" Customer service is better when it's more personable instead of a canned response. Just be a human to other humans who want to do business with you...
    Sales is simple.


    maybe I need to create a sales program for shops

  26. #26
    Elitest thrill junkie
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    And what if it's a really hot chick, and I don't mean hot cuz she rides a mountain bike, I mean hot because spandex actually does look good on her? What if she comes in by herself?
    "It's only when you stand over it, you know, when you physically stand over the bike, that then you say 'hey, I don't have much stand over height', you know"-T. Ellsworth

    You're turning black metallic.

  27. #27
    In the rear with the beer
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    Quote Originally Posted by Jayem View Post
    And what if it's a really hot chick, and I don't mean hot cuz she rides a mountain bike, I mean hot because spandex actually does look good on her? What if she comes in by herself?
    Male hookers....and blow
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  28. #28
    In the rear with the beer
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    Quote Originally Posted by longhairmike View Post
    yet another thread that can be answered with 'hookers and blow'
    Very, very true....but surly bicycle mechanics cost so much less to have on hand...even with healthcare....
    Salvation Outdoor
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  29. #29
    In the rear with the beer
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    When someone comes in my place, I generally say "Hi...[insert whatever comes out of my mouth]" Sometimes, sadly, my mouth doesn't cooperate and I freak people out....and if I've been drinking enough, I will immediately go into a long speech about politics/religion/obamacare....so I should probably stop drinking on the job....

    FYI, speeches on obamacare do not sell bike tubes
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  30. #30
    Interplanetary Poultry
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    It should be really simple; treat every customer as if they personally are paying your rent this month. Treat each person like a friend. Great them in a way that tells them you're genuinely glad they stopped by, and you'd be more than happy to help if then need any.

    I think canned greetings are the exact opposite of that. When I walk into my LBS, I don't want to feel like another guy standing in line for a burrito at Moes.

    The biggest issue I see at bike shops is customer neglect. Employees just ignore customers as if they are hoping the people will leave so they can get back to their awesome bench racing in the workshop. I think this is every bit as bad as the grumpy, arrogant attitude some workers display.
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  31. #31
    In the rear with the beer
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    Quote Originally Posted by scatterbrained View Post
    It should be really simple; treat every customer as if they personally are paying your rent this month. .
    Amen....because customers DO pay the rent!

    I had a job once where they printed on our paychecks "brought to you by our clients". That has stuck with me since!
    Last edited by bigdudecycling; 09-19-2013 at 04:10 PM. Reason: addition
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  32. #32
    Meatbomb
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    I prefer a simple Hello. If I need help, I'll ask for it. Typically I like to just snoop around until i find something I need that I did not know I needed until i saw it or the item i came in for .

  33. #33
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    I don't like to be hugged. That $hit freaks me out.

  34. #34
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    Quote Originally Posted by scatterbrained View Post
    It should be really simple; treat every customer as if they personally are paying your rent this month. Treat each person like a friend. Great them in a way that tells them you're genuinely glad they stopped by, and you'd be more than happy to help if then need any.

    I think canned greetings are the exact opposite of that. When I walk into my LBS, I don't want to feel like another guy standing in line for a burrito at Moes.

    The biggest issue I see at bike shops is customer neglect. Employees just ignore customers as if they are hoping the people will leave so they can get back to their awesome bench racing in the workshop. I think this is every bit as bad as the grumpy, arrogant attitude some workers display.

    Very well said. Thank you.

  35. #35
    Beer Drnkr w/bike problem
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    Lets see, you were hired by someone to perform a task at their business and in return they give you a pay check. Seems simple, they hired you and want you to do business in a certain manner so do it. You can give an honest open opinion on what you think may work better but if they say no and want it their way then do it and if it doesn't work then give your suggestion again and see if that works better. If you don't like it then find another job or open your own business. if the owner is making bad decisions then they will loose money. Brutal answer but unless your the boss it's the way it is.

    But the biggest for me is, don't ask someone you don't know "how is your day going" or "How are you doing" I know you really don't care to know the details and I don't want to tell you, who I never met how things are going. Just a simple Hello or welcome.
    Last edited by TacoBeer; 10-02-2013 at 01:08 PM.
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  36. #36
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    "Hi. How much money have ya got?" And then, either, "Get Out!" or "Welcome, friend!" (big smile too).

  37. #37
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    a continual headache

    I'm with Coon on b-vibe. Don't really get a good vibe when I go in there, although I heard that they have a new mechanic that might be cool. Also agree with Coon on Flat Tire, Kaolin and his guys are pretty real. I say just be real and don't act like you are better than the customer, they are paying the rent.

  38. #38
    Always in the wrong gear
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    Quote Originally Posted by cklog View Post
    I'm with Coon on b-vibe. Don't really get a good vibe when I go in there, although I heard that they have a new mechanic that might be cool. Also agree with Coon on Flat Tire, Kaolin and his guys are pretty real. I say just be real and don't act like you are better than the customer, they are paying the rent.
    Awhile back I went in with some questions about my wheelset. There was a new mech. in there (Singlespeed Steve was his name), but I think he was a temp thing. He actually answered my questions though, a first for B-vibe.

    He actually recommended Flat Tire since I'm an SS rider and they\had the goods I needed.

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