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  1. #1
    mtbr member
    Reputation: rideaz's Avatar
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    New question here. a continual headache

    So in the shop i work at (i'm not saying which one) there is an ongoing argument over how someone should be greeted when they come in.

    So I figure, ask the community. . . How do you, like to be greeted when entering you LBS?

    Hopefully this will end my headache.

  2. #2
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    Just say hello and can I help you with anything. Seems pretty simple.

  3. #3
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    I like when I'm asked how my day is, and to be asked if I had any questions. Having worked in a bike shop, generally shops are small enough that it's easy to find what you are looking for, but a simple sign that you care and want to help is a nice reminder that the LBS is better than the online store. But not too much, like a furniture department store salesman, that's annoying.
    Lots of hard earned cash can be dropped at a bike shop, that's for sure.
    “Think of bicycles as rideable art that can just about save the world.”
-Grant Petersen

  4. #4
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    Smile and be humble. I'd say grumpy, arrogant bike shop employees are the number one reason I shop online.

    I'm sure I'll get flamed for this post but if it helps a LBS with improving their customer service then it's worth it.

  5. #5
    SamuraiBunnyGuy
    Reputation: longhairmike's Avatar
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    yet another thread that can be answered with 'hookers and blow'

  6. #6
    Happy Trails
    Reputation: Scott In MD's Avatar
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    a continual headache

    Quote Originally Posted by SiO2 View Post
    I'd say grumpy, arrogant bike shop employees are the number one reason I shop online.
    Grumpy, arrogant bike shop employees are the number one reason I shop at bike shops.

  7. #7
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    a continual headache

    What Mike said.
    Nobody gives a s#$t you singlespeed.

  8. #8
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    Cool well thanks for the input. . . I'm being told to greet people as if i worked at ihop. "Hey welcome to "blah blah blah" how can i help you today. Like we're some sort of corporation. and even when i worked for a corp. we weren't asked to say something so formal that when repeated to the 50 people that walk in turns into the grumpy shop guy greeting. I don't know if i'm just being resistant to change or if it is really as bad as I'm making it out to be, just makes me feel like the shop i work in isn't a real shop... OH WAIT.
    ....hatin life....
    sigh anyone got a job leads?

    OH and anyone see that build a bike ad? they're using a cannondale slice in it to advertise on a here. comedy

  9. #9
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    a continual headache

    What shop do you work at?
    Nobody gives a s#$t you singlespeed.

  10. #10
    mtbr member
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    Quote Originally Posted by Casual Observer View Post
    What shop do you work at?
    i almost don't want to answer that... far too ashamed to look back and see that i ended up here...

  11. #11
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    I want people to be themselves not forced to be or act in a way that is not them. That being said friendly people are better for business.

  12. #12
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  13. #13
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    a continual headache

    I'm assuming Performance, REI, Walmart, or Sunday Cycles.
    Nobody gives a s#$t you singlespeed.

  14. #14
    Trail Ninja
    Reputation: Varaxis's Avatar
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    Smile, wave, and observe. If a customer looks like they are heading your way, greet them with your ihop message once they are within 5 ft or so. If they are checking out the store to get an idea of what kind of "personality" the store has, use a greeting that says they are welcome to look around and say that you are available to assist if needed, but don't yell it from across the store. Continue to observe and see if they are interested in anything, seeing where your shop's lack of signs and other markings could use some more "elaboration" like showing hot sellers, new items, discounted items, or seasonal items. A greeting should be a dynamic and reactive thing, unless you're trying to set up a franchise or something and want to create some consistency among stores.

  15. #15
    mtbr member
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    Quote Originally Posted by Varaxis View Post
    unless you're trying to set up a franchise or something and want to create some consistency among stores.
    I think that is what the owner is going for...

    Quote Originally Posted by Casual Observer View Post
    I'm assuming Performance, REI, Walmart, or Sunday Cycles.
    I was a sport chalet employee for a little while and this is even worse

  16. #16
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    a continual headache

    Sonic Burger?
    Nobody gives a s#$t you singlespeed.

  17. #17
    mtbr member
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    Quote Originally Posted by Casual Observer View Post
    Sonic Burger?
    haha dang you got me!

  18. #18
    mtbr member
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    I say Global is the shop
    I think I'm not as good as I thought.

  19. #19
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    There are a couple grumpy shop mechanics that I've worked with (as a customer) where it gets to be comical. Kinda like the soup nazi.

  20. #20
    Always in the wrong gear
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    The shop nearest me (Bicycle Vibe) seems to have an arrogant mechanic that tends to favor the roadie crowd. I finally found a shop with cool guys (Flat Tire Bikes). They are always friendly and just ask "how can I help you?"

  21. #21
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    LBS greeting?

    "Yeah...what?"
    "Fu*k you..please die."
    "You gonna buy anything?"
    "Welcome to bike shop....I love you."

  22. #22
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    Quote Originally Posted by longhairmike View Post
    yet another thread that can be answered with 'hookers and blow'
    As one of Americas greatest philosophers Homer Simpson said about beer "Mmmm beer, the cause and solution to all of life's problems" can also be said about hookers and blow.

  23. #23
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    Smile so the person gets the feeling you are happy to see them.

    If its a new customer you don't recognize:

    Hi have you been here before?

    If you recognize them and don't remember their name:

    Nice to see you again.

    If you do recognize them and remember their name:

    Nice to see you again Renegade, please stop asking us to come to the last RTCA meeting.

  24. #24
    Elitest thrill junkie
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    "Do you even race bro?"
    "It's only when you stand over it, you know, when you physically stand over the bike, that then you say 'hey, I don't have much stand over height', you know"-T. Ellsworth

    You're turning black metallic.

  25. #25
    Shred...it's the new drug
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    "Bobbbbbbbbbbbbbbbb!" is my preferred greeting. If the guys don't know me I like a "hey hows it going. whatcha looking for?" Customer service is better when it's more personable instead of a canned response. Just be a human to other humans who want to do business with you...
    Sales is simple.


    maybe I need to create a sales program for shops

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