Back in March, I bought a Royal Racing Matrix jacket, and actually didn't wear it riding that much, because it's too warm. Then when it got cold, I wore it more often, and noticed the velcro strips around the sleeves were coming unthreaded, and pulling off, making it hard to cinch the sleeves down well.
I contacted Royal, send them a picture of the tearing and my receipt, and they gave me an RMA #, and I sent the jacket to Colorado. Except, according to the tracking number, it was delivered somewhere in Miami.
I checked with Royal again to make sure it wasn't actually delivered there, and it wasn't. But they went ahead and sent out my replacement anyway. It arrived today. Fantastic, easy customer service.
So you can feel good about them backing their stuff up.
Now I've just gotta do something about this snow.
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