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  1. #1
    mtbr member
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    Manufacturer Warranty via Airborne?

    Has anyone here had to take care of a warranty issue from another manufacturer (brakes, fork or cassette) through Airborne?

    If so, how long did you have to wait from initially contacting Airborne until you had the new part in hand?

    Thanks!

  2. #2
    Airborne Product Dude
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    Todd,

    Is this about the broken Elixir lever that you spoke with Eric about yesterday? It usually takes a week or two for us to get the part from SRAM, and then send it to you. Eric ordered the part yesterday, thanks~.

    Hope that helps,

    Jeremy
    Airborne Dude.

  3. #3
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    Yes, I am just wondering if my experience is similar to others.

    Thanks for your post, it has been a bit more helpful than my emails back and forth so far.

  4. #4
    TXTony
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    SRAM had my Lyric fork for 5 weeks before I got it back. A week is great turn around considering how big Sram is and the amount of warranty issues I am sure they get. That issue was handled through my LBS.

  5. #5
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    Quote Originally Posted by TXTony View Post
    SRAM had my Lyric fork for 5 weeks before I got it back. A week is great turn around considering how big Sram is and the amount of warranty issues I am sure they.
    This might be a little different as I have not been asked to send anything in to Airborne or SRAM. Just photos showing the out of the box damage.

    I can't imagine not having your bike your 5 weeks, I would have gone through physical withdrawals.

  6. #6
    TXTony
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    And I should note when I emailed Sram to check the status it took three days for them to get back to me. In the end all was good. No money put of my pocket and upgrades internals on the fork.

  7. #7
    TXTony
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    Even better. You did not have to send the broken part in. Pretty sweet deal.

  8. #8
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    Quote Originally Posted by TXTony View Post
    Even better. You did not have to send the broken part in. Pretty sweet deal.
    I guess I should say that I have not been asked yet

    Here's hoping for as quick of a resolution as possible.

  9. #9
    TXTony
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    SRAM is pretty good about warranty issues. I bet it works out fine.

  10. #10
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    I'd agree about SRAM. My Monarch shock has started to lose air. SRAM did not have any to send so they sent an Ario as a loaner. Thew that on my Hob and good to go.

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