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  1. #1
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    ks lev dropper post sag ?

    so I just got my new 125m ks lev dropper seat post for my niner rip 9 took it to winter park co went on a 10 mile ride seat post worked great I was thinking this is the way to mountain bike so much more control moving on bike and I have better balance, I am very happy. so got home and took bike out next day for a ride on my home turf and seat post is sagging 3/4 of an inch ?? starts to move before the rear suspension moves ?? and if I put my hole 180lbs on it it moves 3/4 of an inch just putting my elbo on it it moves about a quarter of an inch. if I lift bike by the seat , the post moves up about half an inch ?? so I checked the cabel first with cabel adjusted totally loose and ks red cover off I see the cabel all the way up in chamber still sag. i removed the end cover , and the inner cabel is hooked up looks to be working right. I also checked to make sure the end cover was tight before removing it , because the LBS said the only problem they have ever seen with the ks lev is a loose end cover. any help would be great because the tech department at ks is closed until tuesday? and I want to go on a ride before my vacation is over thanks for the help!!

  2. #2
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    Ever get an answer to this? had the exact same thing happen t me on a ride yesterday.
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  3. #3
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    I am experiencing the exact same issue. I get about a 1/2'' of play/movement in the post.

  4. #4
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    mine works great. did you check air pressure?

  5. #5
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    Waiting to hear back from lev, a little research googling around I've found a few folks complaining of the same issue, sounds like it has to be sent back to the factory, good news is everyone experienced very fast turn around.

    Mine worked great for about a month, went bad during a ride in really cold weather yesterday. Moved the post up about a inch, so when it sagged when I sat on it, it was at the correct height and was able to finish my ride.
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  6. #6
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    Having the same problem. Doesn't do it every time I sit on it. But can feel it move down sometimes. I've been just standing up and pushing the lever, pops back up. Stays for a while, sometimes, sometimes doesn't. Just got it back from KS as it stopped moving. Might have to send it back. This would be the third time. When it works it's great. Riding without it is not the same.

  7. #7
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    Just to follow up, I'm sending my post back to LEV, they said they usually turn these around in a day.
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  8. #8
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    so sent in my lev , after finding out art cyclery would have sent me a new one because it was only a week old . But anyway sent it in to KS in California shipped it Thursday and got it back a week later I live in colroado. I was told the cartridge went bad. they installed a new on and now I have 3 rides on it and if feels very stiff working great ! Im not sure if I could ever go back to a bike with no dropper post and as much as people say they work on the seat post I may buy a back up ? just hard to spend $315.00 for another lev to sit on the shelf.

  9. #9
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    So I have had my KS Lev dropper for six month now and I love it but when I pick my bike up by the seat the seatpost extends about about a half inch or so. Is that normal or should it extend to it's highest position when the lever is activated?

    Thx

  10. #10
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    that is not normal my lev did this too right out of the box then sent it in and stays where you leave it. I also pick up my bike by the seat and post stays in place now

  11. #11
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    That's what I thought. Time to send it in.

  12. #12
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    I've been having the same problem sent it 2 weeks to the day and been emailing them about it was told last Tuesday that it'll come in the end of the week and still don't have it they said the reason for the delay is they were at the INTERBIKE, guess they closed the shop. It's my third time sending it in and it's really frustrating cause I've paid a lot of money for it and keep on spending money every time I send it in, hope they fix it right this time.

  13. #13
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    Been two weeks to the day since they received my post, starting to get pissed.
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  14. #14
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    It has been a month now since I sent in my LEV been talking to Ron Easton of KS I don't know why they put this guy in charge of customer service because there is no customer service at all. Every time I talk to him he seems not interested on what you are saying and put you on speaker phone and you can hardly understand what he's saying with all the background noise dunno if he's doing it purposely cause he doesn't answers to your question and keep on repeating his answer " we're still waiting for the part from Taiwan so we can repair your post" this is his only answer he has on all of my question.

  15. #15
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    Having the same problem with my KS Lev 125mm post with the post extending 1/4 inch when lifting the seat and dropping down when the seat is let go. The post is only 3 months old and there is a fair bit of side to side movement.

  16. #16
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    I would wait for them to confirm they have parts in house before shipping back unless you got a spare post you can use, yet another week has gone by, no ETA, waiting on a ship from China
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  17. #17
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    mine doesnt slip down - but it sticks in down position and hangs up about an inch from full extend - been that way from day 1 - shop where I bought was going to service it - but all they did was add air pressure and tell me I torqued it too tight - BS - as they installed it and torqued it - i plan to contact KS - as I wont ever go back to said shop...
    just wish someone would make one of these that works as advertised with NO issues -

  18. #18
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    Got an email from them this morning telling me that the parts they're waitng is coming in next week from Taiwan. Hope it's true cause 4 weeks ago they've emailed me and told me my post will be shipped by the end of the week, hope they're not just saying it so I don't have to bug them.

  19. #19
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    And yet another week go by.....
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  20. #20
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    Finally, finally after 7 long weeks it finally came last night, hope they fix it really good this time, tired of sending it back to them. Hope you get yours soon TahoeBC.

  21. #21
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    Mine showed up today, hope it lasts more than two months this time, cause this was a major bummer. I just regret believing there lies of when it would ship and bought another post and quick release sooner, lost several weeks of not riding my new bike and now snow has closed down the high country.
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  22. #22
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    Yikes, wish I had seen this thread last week. Just ordered a KS lev but was thinking of getting a Reverb. I know they alll have problems, but I hear most shops can service the Reverb.

  23. #23
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    Goog Luck GMM hope you got a better post than we did. I just used my old post didn't lose any riding time just the hassle of stopping put the post down and up.

  24. #24
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    Can anyone tell me where the stupid serial number is for this? My lev just started sinking and I need to send it back. The on-line RA form needs a serial number but for the life of me, I can find it. It is not on the box. Do I have to remove the post first to find it?
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  25. #25
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    You have to pull out the whole post and it's half way down the bottom. If I were you call them first if they have the parts cause what happened to me it took them 7 weeks before I got it back telling me that they don't have the parts and it's coming from Taiwan.

  26. #26
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    Add me to the list of people with this problem. Have had lev for 6 months. 2nd time back to KS for repair

  27. #27
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    mine, two months old, just shows very little side play.

    very consistent 'til now.

    cross fingers !!!

  28. #28
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    yep mine wnet bad this weekend. sad reading. Lucky me I still have my joplin..

  29. #29
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    Nevermind.

  30. #30
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    I have been experiencing the post getting stuck when trying to push it down. I have had to keep trying and pressing and releasing the lever until it would go. Then it would work for a while before happening again. Then yesterday the sagging started! I have had the Reverb on my bikes for several years and only had issues one time when the hydraulic line busted in a fall. Then I had to ride with the seat down the rest of the day. It sucked. I have really liked the LEV, but this is disappointing!
    "Stay Upright!"

  31. #31
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    Just got a lev 150mm, and with less than 5hrs of riding it's acting like a suspension post. Checked the air pressure which was fine. The seat sags about 1.5-2 inches. I was having reverb problems and thought I'd try the lev. Is there a reliable dropper out there?

  32. #32
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    I have over 1 year on my Specialized Blacklite with 0 issues. Several riders in my area have the same experience. Its only a 3 position though.

  33. #33
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    Did you get the 29-er specific model, that may be the problem.
    Trailwrecker at large

  34. #34
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    I can't believe it

    Mine (31.6 x 125) was garbage right out of the box. Post extended by picking up on the seat and compressed 3/4" when slight pressure applied. Tech guy @ KS was familiar with the problem - said something about air in the hydraulics. Apparently there is NO quality control at their facilities. Air your complaints (no pun intended) on their Facebook page (KS USA) - I have. Maybe they will be embarrassed into providing a better, QUALITY product in the future.

    I CAN'T BELIEVE IT!

    After waiting 5 weeks for my drop post to be returned due to a faulty cartridge (which happened "right out of the box") I finally received and installed the post. Then, after less than a 1 hour ride, the post would no longer retract! Upon inspection, I saw that the inner actuator cable was slack making the actuator inoperable when the remote lever was pressed. Once again, shoddy workmanship and/or quality control.

    KS USA, you claim to have good quality control and customer service. I have yet to see or experience any of it.
    Last edited by jiw71; 01-11-2014 at 03:23 PM. Reason: additional info

  35. #35
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    Just got off the phone with them. Looks like I wont be riding my $300 seatpost with 5 rides on it till next year. Parts are on a boat somewhere coming from Taiwan. ******* tech guy didnt seem too interested in helping. no eta, no nothin..
    First and last time Ill buy this product.

  36. #36
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    my lev has been working flawlessly for about 6 months. the other day it started to stick in the up position. requires a second attempt of weight on the saddle in order for it drop. does not seem to drop as smooth as it once did. this first started to happen on a muddy ride. it does not happen every time, just occassionaly. any suggestions?

  37. #37
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    the_owl yup that's their customer service. Who'd you talk to, Ron Easton? He wasn't helpful too when I talked to him and I think he purposely put you in speakerphone so you'll be frustrated and hang up. I don't know who put him in charge os customer service and if you wanna talk with someone else there's no one to talk to

  38. #38
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    all these threads should be copied and pasted to KS USA Facebook page.

  39. #39
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    Guess I can look forward to a long wait time and poor customer service!
    -KS Lev 31.6 X 125mm (purchased in July)
    -Post extended slightly when picked up by saddle right out of the box but locked out firm.
    -No problems until 2 weeks ago. 3/4"+ of saggyness when loaded & extends fully when picked up by the saddle & gets worse with each ride.
    I contacted KS this morning, hopefully I will have something positive to follow up with.

    *Update*
    I just got off the phone with their service department and was given an estimated turn around time of 3-4 weeks. They are still waiting on parts to come in from overseas. Ron was nice enough to share with me that they are not servicing the cartridges but actually replacing them with new ones. Apparently they do not have the capability of rebuilding/bleeding them because they are "sealed" from the factory. He also confirmed that the sag is caused by air in the hydraulics. Since they are not rebuilding the cartridge, he suggested that I continue to ride the post (if possible) and check back in a few weeks.
    Last edited by SMW08003; 12-04-2013 at 11:20 AM. Reason: Update!

  40. #40
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    Same problem I had "right out of the box". KS USA still insist that they have excellent quality control. From the many complaints here concerning defective posts I think I'm a little skeptical of their claim..............to say the least.

  41. #41
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    Add me to the list of people with Lev problems. Rode it for a few months then it got squishy. Sent it to my LBS who sent it in to KS but that was weeks ago. I haven't been bugging them as it is -34C some days so can't ride anyway. Be a different story if the weather was good.
    Last edited by 4212darren; 12-08-2013 at 06:04 PM.
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  42. #42
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    I had the same problem, all you need to do is take the post out of the bike and check that the cap on the bottom is tight. It worked wonders for me!

    Hope this helps

  43. #43
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    thanks for the tip! I wish it was that simple. The hydraulic cartridge was defective (air inside) right from the factory. Apparently these are sealed cartridges that cannot be repaired - replaced only. Sent mine back to KS USA in early December - should have it back some time next year....................I hope.

  44. #44
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    Quote Originally Posted by nommader View Post
    my lev has been working flawlessly for about 6 months. the other day it started to stick in the up position. requires a second attempt of weight on the saddle in order for it drop. does not seem to drop as smooth as it once did. this first started to happen on a muddy ride. it does not happen every time, just occassionaly. any suggestions?
    I had the same issue yopu are having about 2 months in. Like you, it only happened occasionally. Usually at the beginning of the ride. Then it would loosen up and work well through the rest of the day. Then the thing started to Sag. I just sent it back last week for replacement/repair.
    "Stay Upright!"

  45. #45
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    Quote Originally Posted by dubinjs View Post
    I had the same issue yopu are having about 2 months in. Like you, it only happened occasionally. Usually at the beginning of the ride. Then it would loosen up and work well through the rest of the day. Then the thing started to Sag. I just sent it back last week for replacement/repair.
    as did I. i tried the youtube video for repair/maintenance first but i could not get my strap wrench to grip around the small internal stanchion tube. there is no way to untread it without a strap wrench. unsure what i would have been able to find if i had. the video really does not indicate what to look for. put things back together and the internal "cake box string" broke. decided that was enough and sent it back to ks for warranty repair. it was received on the 12/16. apparently there is no emailer confirmation that goes out. so it forced be to call on 12/20. got a very generic response that "parts are delayed from shipping backup". i felt it was a go away answer because he did not ask for any of my information or rta # to find out what the problem was. so, then how do you even know i needed parts? Anyway, will see how long it takes, i was told about 3 weeks.

  46. #46
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    Quote Originally Posted by MFlint View Post
    I had the same problem, all you need to do is take the post out of the bike and check that the cap on the bottom is tight. It worked wonders for me!

    Hope this helps
    Yep this is what I did and it worked great for me
    We will never know our full potential unless we push ourselves to find it.

  47. #47
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    I sent my Lev in to get serviced back in November for the same types of issue that everyone else seems to be having. It was only 6 months old at the time.

    I finally got my post back today, it took about 6 weeks, after being told it would take 3, but that's not even the biggest problem.

    When I sent the post in I sent it back with the thumb lever and cable because the little spring that goes under the hook had a kink in it and I wanted them to replace it while they were servicing the post.

    I even mentioned this in the form you fill out when you sent the post in.

    Anyway today my post finally came in, but who ever boxed it up didn't send the thumb lever / cable back with the post. What the **** am I suppose to do with a dropper post that can't drop?

    After waiting 6 weeks to get the post back this is really pathetic.

  48. #48
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    just copy and paste your post to KS USA pronto. I got my post back via USPS in 2 days. (although they had it for a month)

  49. #49
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    Caution;  Merge;  Workers Ahead! Mine as well...

    I was loving this post until last weekend when it started to pogo on me too. When I sit on it it's got about 1-2" of sag. I raised the post to compensate, but this is bumming me out. This post has NOT seen that much milage. It's on a pretty new bike.

    I'm waiting to hear back from them to see how the turnaround time will be, hoping it's fast and the post stays solid going forward.

    I had a Reverb, early model, and while I had to bleed it periodically, it was a really solid post for me, over several years. Sold the damn thing and now I wish I hadn't...

    Come on KS, show me some good CS!
    - -benja- -

  50. #50
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    Some Help

    You are all frustrated and I think I can help. I've had my LEV since before there were bad reviews and I felt I was the only one having problems. Sent it back to KS once or twice (can't remember now because I've had other posts that I had to return), then finally started learning to repair things myself.

    I recently had my cartridge explode on a ride - started to sag 3/4" like a suspension post, then a loud "pop" and sank all the way down. Removed the bottom cap and saw oil dumping out. Immediately sent an e-mail to Ron Easton (who actually has been pretty helpful to me in the past - sorry you guys are having a bad experience though) explaining the issue. I then got ready to box it up and thought "let me just check this thing out." I ended up finding the actual cap to the cartridge was partially unthreaded so I removed it all the way and discovered the internals are quite simple and similar to suspension forks so I said "F@#k it, I'll try this." Ended up using 5wt fork oil and refilling the cartridge, making sure to eliminate any possible air, reassembled it, and now it's good as new. Strange to me that KS doesn't do this however I'm sure a new cartridge is a better guarantee against air in the system.

    I've been contemplating posting a step-by-step photo demo on how to do this. When I saw this post, I realized it may be more needed than I thought. Recently, my buddy's LEV started sinking (He bought it used from a guy) and we are likely going to be taking a stab at it in the next week or so. My question to you guys: Would it be helpful for me to photo the process and post it here? Should I post it somewhere else? If there's some interest, I'll do it. Just let me know.

    PS: Earlier a guy expressed frustration with trying to remove the actuator using the strap wrench to hold the inner rod still while unthreading it - I had the same problem (kept slipping) and ultimately accomplished this by using a piece of broken strap wrench pinched around the rod with channel locks. I was then able to loosen it. You get better grip that way. I've replaced the inner cable approximately 1,003 times and have gotten quite good at this - I can add some tips on that to my photo demo as well if there is any interest out there. (promise I'll make that post more to the point and less wordy).

    -Chris

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