Despite ordering 99% of my stuff from Chainreaction, I ordered some Hope Hoops Pro2 Evo 29er wheels with Flow Ex rims from Wiggle.com/co.uk last week as I was having some issues with my stock Bontrager wheelset.
To start, Wiggle messed up my order, and despite me paying for 'Next Day' delivery, they took 4 days to arrive. (They did refund me the shipping on this after much arguing, with them blaming me for their delay).
Cut to today, after I finished work, I set about installing the wheelset for my commute home. I removed the back wheel, changed over disk rotors, changed over tires (which were a pain to seat), got to the front wheel and did the same. After swapping everything over, I added the 15mm thruaxle adapters (as per the wiggle.com website description) that were in the box - to find that the wheel won't fit. After much trying to get it to work (thinking it was my error) and swearing, I check Chainreaction and Hope's site, to find that the Flow Ex ships with a 20mm adapter, not 15mm GRRRRR
To add insult to injury, Wiggle doesn't even sell the correct adaptor - only 9mm QR and 20mm.
As I am in Switzerland, it is too far to return the wheels (shipping would be a fortune), so I have had to order the 15mm adapters for 50CHF from CRC, wiping out the original cost saving by going to Wiggle. /sigh. As they have no phone number (/sigh again) I have emailed them a stern letter of complaint... waiting to see their reply.
However the main point of this post - ppl, if you order Flow EX, heads up on the 20mm not 15mm adapter being in the box!!
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