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  1. #1
    mtbr member
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    cant find hanger for diamondback mason

    Ive checked many online websites and cannot find a replacement. I also called diamondback and their warranty and received no response. I ordered the bike directly from diamondback and it arrived bent. The bike has the new sram x9 type 2 clutch derailleur and a solid 12mm axle.


  2. #2
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    Try emailing these guys DerailleurHanger.com

    but really they should replace it if it was bent when you received it.

  3. #3
    ballbuster
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    Quote Originally Posted by ihaveagibsonsg View Post
    Ive checked many online websites and cannot find a replacement. I also called diamondback and their warranty and received no response. I ordered the bike directly from diamondback and it arrived bent. The bike has the new sram x9 type 2 clutch derailleur and a solid 12mm axle.

    Bent how badly? I dunno... Wacky idea, but Bend it back?

  4. #4
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    Ehhhhhhhhhhh, I rather just get a new one so the bike can operate like a new bike should. Is that too much to ask for? A bent back one will never compare to a new one. Why ride a bike with down-syndrome when you can have an Einstein? It's bent badly enough to send my derailleur into my spokes on the lowest gear WITH a guard. Ever climb a 20% grade 1.2 mile climb on a 1x10 slack 66.5 HTA 29er with a 140mm fork and being stuck in the second cog?

    The clowns at Fedex who throw bikes around are probably to blame.

    There is no other way to contact diamondback except the good ol' pony express. I think I might have to send a hand written note to get my point across.

  5. #5
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    A bent hanger will cause shifting issue but you should be able to adjust the low limit enough to keep the RD out of the spokes. Does it shift ok besides going into the spokes?

  6. #6
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    The same thing happened the mine which just came in the mail yesterday. Did you ever figure out what part number it is?

    Thanks!

    Quote Originally Posted by ihaveagibsonsg View Post
    Ive checked many online websites and cannot find a replacement. I also called diamondback and their warranty and received no response. I ordered the bike directly from diamondback and it arrived bent. The bike has the new sram x9 type 2 clutch derailleur and a solid 12mm axle.


  7. #7
    West Chester, PA
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    How are you guys ordering bikes directly from diamondback? Don't see that option on their site.

    Try calling performance. They're the biggest diamondback dealer. Maybe they have some pull.

  8. #8
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    May try contacting Wheels Manufacturing too.

  9. #9
    Crash Dummy In Training
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    LBS can straighten them my buddy bent his and the fixed it happens a lot.
    ​​
    2012 Stump Jumper Comp 29'er H.T.
    1997 Rock Hopper / Manitou TI Bulge Fork / Shimano STX-3 x 7 P.O.S.​

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