Results 1 to 17 of 17
  1. #1
    mtbr member
    Reputation: ihaveagibsonsg's Avatar
    Join Date
    Nov 2010
    Posts
    970

    cant find hanger for diamondback mason

    Ive checked many online websites and cannot find a replacement. I also called diamondback and their warranty and received no response. I ordered the bike directly from diamondback and it arrived bent. The bike has the new sram x9 type 2 clutch derailleur and a solid 12mm axle.


  2. #2
    mtbr member
    Reputation:
    Join Date
    Sep 2010
    Posts
    783
    Try emailing these guys DerailleurHanger.com

    but really they should replace it if it was bent when you received it.

  3. #3
    ballbuster
    Reputation: pimpbot's Avatar
    Join Date
    Dec 2003
    Posts
    12,678
    Quote Originally Posted by ihaveagibsonsg View Post
    Ive checked many online websites and cannot find a replacement. I also called diamondback and their warranty and received no response. I ordered the bike directly from diamondback and it arrived bent. The bike has the new sram x9 type 2 clutch derailleur and a solid 12mm axle.

    Bent how badly? I dunno... Wacky idea, but Bend it back?

  4. #4
    mtbr member
    Reputation: ihaveagibsonsg's Avatar
    Join Date
    Nov 2010
    Posts
    970
    Ehhhhhhhhhhh, I rather just get a new one so the bike can operate like a new bike should. Is that too much to ask for? A bent back one will never compare to a new one. Why ride a bike with down-syndrome when you can have an Einstein? It's bent badly enough to send my derailleur into my spokes on the lowest gear WITH a guard. Ever climb a 20% grade 1.2 mile climb on a 1x10 slack 66.5 HTA 29er with a 140mm fork and being stuck in the second cog?

    The clowns at Fedex who throw bikes around are probably to blame.

    There is no other way to contact diamondback except the good ol' pony express. I think I might have to send a hand written note to get my point across.

  5. #5
    mtbr member
    Reputation:
    Join Date
    Sep 2010
    Posts
    783
    A bent hanger will cause shifting issue but you should be able to adjust the low limit enough to keep the RD out of the spokes. Does it shift ok besides going into the spokes?

  6. #6
    mtbr member
    Reputation:
    Join Date
    Sep 2013
    Posts
    1
    The same thing happened the mine which just came in the mail yesterday. Did you ever figure out what part number it is?

    Thanks!

    Quote Originally Posted by ihaveagibsonsg View Post
    Ive checked many online websites and cannot find a replacement. I also called diamondback and their warranty and received no response. I ordered the bike directly from diamondback and it arrived bent. The bike has the new sram x9 type 2 clutch derailleur and a solid 12mm axle.


  7. #7
    West Chester, PA
    Reputation:
    Join Date
    Sep 2006
    Posts
    3,255
    How are you guys ordering bikes directly from diamondback? Don't see that option on their site.

    Try calling performance. They're the biggest diamondback dealer. Maybe they have some pull.

  8. #8
    mtbr member
    Reputation:
    Join Date
    Jan 2010
    Posts
    208
    May try contacting Wheels Manufacturing too.

  9. #9
    Crash Dummy In Training
    Reputation: PauLCa916's Avatar
    Join Date
    Jun 2013
    Posts
    909
    LBS can straighten them my buddy bent his and the fixed it happens a lot.
    ​​
    2012 Stump Jumper Comp 29'er H.T.
    1997 Rock Hopper / Manitou TI Bulge Fork / Shimano STX-3 x 7 P.O.S.​

  10. #10
    mtbr member
    Reputation:
    Join Date
    Jul 2014
    Posts
    1
    did you finally got the replacement hanger? Mine came bent too but I was able to get hold of a rep and my replacement is on its way.

  11. #11
    mtbr member
    Reputation:
    Join Date
    Jul 2014
    Posts
    6
    Good thing you didnt snap yours like I didnt. I have never dealt with such a run around as trying to order a new rear hanger. My Fuji Nevada is nothing special the rear hanger D002 is a rare gem emailed Fuji Warranty they drag their asses with these issue. Glad yours could be fixed

  12. #12
    mtbr member
    Reputation:
    Join Date
    Aug 2014
    Posts
    30
    I own a 2013 Diamondback Mason. Its a great bike. I love everything about it, Price, Spec, Geo etc.

    However. I bent a derailleur hanger 8 weeks ago and still haven't been able to track one down.

    I just got off the phone with Diamondback (800-222-5527). They don't have them in stock and they can't tell me when they will be getting new ones in.

    They also said they are unable to get me shop drawings so I could get one easily made up at a machine shop.

    In my opinion not stocking parts so people can continue to enjoy they bicycle is a pretty big red flag.

    I did manage to get the diamondback part # not that it will ever be helpful. (#3268060)

  13. #13
    mtbr member
    Reputation:
    Join Date
    Aug 2014
    Posts
    30
    Quote Originally Posted by mrmas View Post
    May try contacting Wheels Manufacturing too.
    I tried Wheels.
    They redirected me to:The Fix Bicycle Products Inc. who returned one of my emails but didn't get back to me with a quote.

  14. #14
    mtbr member
    Reputation:
    Join Date
    Aug 2014
    Posts
    30
    I just spoke with Patrick @ Raleigh Canada (The Diamondback Facebook page recommended this) 905-829-5555. He was super helpful. He got to the bottom of it and I now have a hanger on order and I should get it in 4-6 weeks.

  15. #15
    mtbr member
    Reputation:
    Join Date
    Apr 2015
    Posts
    4
    925Engineering has them.

    Replacement Derailleur Hanger Aluminum H317 Diamonback
    Attached Thumbnails Attached Thumbnails cant find hanger for diamondback mason-h317.jpg  


  16. #16
    transmitter~receiver
    Reputation: meltingfeather's Avatar
    Join Date
    May 2007
    Posts
    8,345
    Quote Originally Posted by ihaveagibsonsg View Post
    A bent back one will never compare to a new one.
    Sure it will.
    You can probably easily get it back in shape and ride your bike while you wait for DB rather than moping.
    Park makes a tool specifically for this purpose-- it's call the Derailleur Hanger Alignment Gauge... go figure.
    I'll bet $10 that if you bend it back you won't bother to put the new one on when it gets to you.
    Quote Originally Posted by pvd
    Time to stop believing the hype and start doing some science.
    29er Tire Weight Database

  17. #17
    mtbr member
    Reputation:
    Join Date
    Aug 2014
    Posts
    114
    Agree, just have a shop bend it back. I had a bad crash and broke my shifter. Replaced the shifter and could not get the derailleur dialed in. Figured out after looking more closely that the hanger was bent. Took it to my local shop and and they used the Park Derailleur alignment tool to straighten it, adjusted my derailleur and the bike shifted the same (actually better) than than before.
    2014 Redline D880
    2014 Motobecane Boris X5
    2008 KHS CX200
    2008 Scott Speedster S40
    1995 GT Tequesta (single speed)

Similar Threads

  1. Diamondback MASON VS. all other slack 29er HT's
    By ihaveagibsonsg in forum 29er Bikes
    Replies: 36
    Last Post: 01-30-2015, 10:41 PM
  2. Replies: 18
    Last Post: 11-18-2014, 12:35 PM
  3. Diamondback Mason Frame....where to buy?
    By ihaveagibsonsg in forum 29er Bikes
    Replies: 15
    Last Post: 06-08-2013, 07:50 PM
  4. DiamondBack Mason HT sizing
    By Necrodomis in forum Diamondback
    Replies: 14
    Last Post: 05-25-2013, 11:15 AM
  5. Replies: 32
    Last Post: 05-13-2013, 05:09 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •