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  1. #1
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    Xfusion Hilo stuck

    So i picked up a dropper for my f29 today. The xfusion Hilo came out of the box and will not extend at all. It is completely seized in the bottom position. I don't have a shock pump. Any ideas what I can do before I just return it?

    very frustrated

  2. #2
    MTB B'dos
    Reputation: LyNx's Avatar
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    Bit strange, AFAIK, the air pressure only helps a bit in the return speed of the post, sounds more like a hydraulic lock maybe, I'd pick up the phone and give them a call and see what they have to say, might get some quick and easy help 1 (831) 221-5047. I've had my HiLo for nearly 3 weeks I think it is and it's worked well, on occasion it doesn't lock down, I think it's something to do with the "switch", other than that which is normally fixed with a full extension and making sure the lever is fully extended it's worked great. Need to give them a call myself and just have a chat see if they can shed some light on this as it's only a very rare happening.
    One day your life will flash before your eyes, will it be worth watching??
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  3. #3
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    I agree with LyNx. Give them a call. Their customer service is excellent. I am sure they will take care of you.

  4. #4
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    Re: Xfusion Hilo stuck

    Yep, call em up, great cs.

  5. #5
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    Left voicemail for them. Will let everyone know what they say

  6. #6
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    Yep, they're in Cali, have to give them some time in the AM before calling if you're on the East Coast and actually want to talk to someone.
    Quote Originally Posted by Justinwzpoakes View Post
    Left voicemail for them. Will let everyone know what they say
    One day your life will flash before your eyes, will it be worth watching??
    MTB Barbados
    My Phantom pics

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