"Merchandise is missing. UPS will notify the sender with details of the damage. All merchandise missing, empty carton was discarded."
This is the official statement on the UPS tracking. Wow, really? What a disappointment for all. 21" Gary Fisher Superfly SS (2009 team edition) from Michigan to California, disappearing somewhere between Wyoming, MI and Hodgkins, IL within the UPS system.
I've shipped and received 500+ times through UPS, Fedex, USPS, without any notable issues (knock on wood), this is the first time I've experienced the "UPS EMPTY BOX" phenomenon. An online search of "UPS EMPTY BOX" reveals this situation is not uncommon. Even my neighborhood UPS driver stated yesterday that "theft does occur within our system at UPS." Especially at Xmas, would assume temporary help staff who may not have record or incentive to loyalty may be the root cause.
Protect yourself if shipping with UPS, use insurance full value and try not to ship a box that suggests value of contents ;-) Maybe if you write in bold lettering, "BIG STUNTIN' DILDO" on the box, the box wont get tampered with. In the end, I got a refund from seller, seller got fees returned and should be getting reimbursed by UPS. Lesson learned.
US Postal Service USPS, is still the reliable choice due to long term employees (minus the "goin' postal" variety).
In conclusion, I was expecting this:
And instead, I got this:
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