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  1. #1
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    Read this about Jenson USA

    Hey gang, starting a new topic because I want everyone to see this. I bought a new Niner RIP 9 frame and Revelation fork a little over 2 weeks ago from Jenson and I paid $1849. THEN, I noticed a thread on here talking about a screaming deal for this same combo. I opened the thread, clicked on the link and discovered they were now selling the SAME combo for $1350 or so.
    I sent them an email asking them, since you guys are famous fro price matching, would you consider price matching yourselves. I got an email this morning telling me they were adjusting my cost and refunding me the additional $500 or so, difference.
    I told them I would make sure the word got out, so here I am. The folks at Jenson ROCK, and I would strongly encourage you to give them your business.

    later, dudes and dudettes
    Without heroes, we are all plain people, and don't know how far we can go. Bernard Malamud

  2. #2
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    I have had nothing but positive experiences with Jenson USA...they are one of my main go to retailers for parts.

  3. #3
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    Wow, that's awesome customer service (and better than the CS at my local shop).

  4. #4
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    I also had the same thing happen on the SID XX fork last week. Bought it for $614 on Saturday, then it went on sale for $400-something on Monday or Tuesday. Called them up and asked for a price match, sure no problem, got $200-something back. Awesome deal from Jenson USA.
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  5. #5
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    Way to go Jensen. I have also been happy with all my dealing with them.

  6. #6
    Oh, I've GOT bike money
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    Sweetness!

  7. #7
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    That's so awesome! I've been buying from those guys for years, and they know how to treat their customers well.

  8. #8
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    Agreed. Jenson USA has always been good for me as well. Been buying from them for lots of years too.

    Good to see they are treating folks right. Price match deal is really good.

  9. #9
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    Agree best outcome for jensons and customer. Knowing that you can buy what you want when you want and not get shafted means you buy more they sell more. Win Win.

  10. #10
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    Nice ... that 's what keeps customers coming back.

    SPP
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  11. #11
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    Nice, I like Jenson as well! Always good to me!

  12. #12
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    This may make me look like the turd in the punch bowl here, but it would make ZERO sense for Jenson to not refund you the $. Given their return policy, you could return it, then buy it again at the cheaper price. They'd have to go through restocking process AND ship out your new bike on their dime. Ultimately, it'd cost them money if they didn't just credit you the $500.

    Still, I've seen some nonsensical customer service policies. Kudos to Jenson for having one that works.

    Also, have fun on that bike! Just built up a RIP about 2 months ago.

  13. #13
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    I agree, been buying on line with them for years. However, have you ever phoned them to ask them for something specific or technical, terrible customer service... Now I just do my research and buy from them if the price is right. They ship the fastest and most reliable to Canada.

  14. #14
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    With Kanana on this one. Never called, but their chat tech support SUCKS. Sales is excellent though, unless, again, you're talking specifics. Even in person, a guy was insisting on the wrong size Stan's tape for my rims, until I turned it over and pointed to my rim model on the back of the right size tape. Not gonna sweat it though...very few places know everything about everything.

  15. #15
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    I have had nothing but good experiences from them over the years. The last time I bought something I asked for their price match. I had found a fork on a fly-by-night online shop that was ridiculously cheep and also out of stock. When I contacted that retailer, they told me it might be months before it was back in stock (??????). I Showed their price to Jenson and they matched it, no questions asked. I got it 2 days later.

  16. #16
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    I just ordered from them several items. English is not my first language, but I called customer support with a few questions. They were very patient and even got me to speak to the manufacturer, in regards of my doubts. Completely satisfied with their service.

  17. #17
    Gor'n Ridin'!
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    +1

    Jenson USA is great!

  18. #18
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    When I need something I always turn to Jenson first. They've always price-matched anything I've asked. I used to shop a lot at Pricepoint but I once bought a set of lights from them and then found the same lights much cheaper elsewhere. They refused to price match because the order just shipped the day before.

  19. #19
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    Glad to hear you had a positive experience with JensonUSA. Since I don't have a LBS I like, I usually hit Jenson up first, always a good experience on this end to.

  20. #20
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    Quote Originally Posted by Kananaskis View Post
    I agree, been buying on line with them for years. However, have you ever phoned them to ask them for something specific or technical, terrible customer service... Now I just do my research and buy from them if the price is right. They ship the fastest and most reliable to Canada.

    Have spent a lot of spare change there. Agree awesome site and company. The customer service was excellent with the exception of one guy. Both times I called again until I got someone clearly more willing to open another window on his computer screen and bang problem solved. Funny how a chain is only as strong as weakest link (couldn't help it ) but my advice is call a second time if you don't like what you hear. Might just be you got a guy who would rather be some where else.
    Pete

  21. #21
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    Had the same thing happen with Colorado Cyclist, though for $100.

    I love it when companies do the right thing; the ones that do seem to be so few and far between these days.
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  22. #22
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    Great Place!!!!

    Jenson is a great place to buy a bike. They have amazing customer service.

  23. #23
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    Hey, for the record, someone mentioned that I could have returned the frame, said I was dissatisfied and the repurchased it at the lower price. They had me by the short hairs, their frame policy specifically states that once the frame is assembled, it cannot be returned. So they did the right thing, and they did not have to.
    Without heroes, we are all plain people, and don't know how far we can go. Bernard Malamud

  24. #24
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    Nice job Jenson, I vote that the OP spends the refunded $500 on more parts from Jenson for his build

  25. #25
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    ^Agreed, spend the 500 on more parts from Jenson since you thought it was all ready gone!

    Way to go Jenson!

  26. #26
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    Kudos to Jenson

    Todd

  27. #27
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    Well, I can honestly say that SOME of it, is gonna end up in their pockets anyway. I agree with you guys, they have a confirmed customer.
    Without heroes, we are all plain people, and don't know how far we can go. Bernard Malamud

  28. #28
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    Quote Originally Posted by scooter_dude View Post
    Hey, for the record, someone mentioned that I could have returned the frame, said I was dissatisfied and the repurchased it at the lower price. They had me by the short hairs, their frame policy specifically states that once the frame is assembled, it cannot be returned. So they did the right thing, and they did not have to.
    Big piece of info that I missed. 100% kickass good faith service from them, then. I originally bought that Jet 9 combo, and while waiting for parts for the build, decided I wanted a RIP instead. I drove to Jenson and returned the frame without ever building it up, but they never asked if I did.

  29. #29
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    Quote Originally Posted by scooter_dude View Post
    Hey gang, starting a new topic because I want everyone to see this. I bought a new Niner RIP 9 frame and Revelation fork a little over 2 weeks ago from Jenson and I paid $1849. THEN, I noticed a thread on here talking about a screaming deal for this same combo. I opened the thread, clicked on the link and discovered they were now selling the SAME combo for $1350 or so.
    I sent them an email asking them, since you guys are famous fro price matching, would you consider price matching yourselves. I got an email this morning telling me they were adjusting my cost and refunding me the additional $500 or so, difference.
    I told them I would make sure the word got out, so here I am. The folks at Jenson ROCK, and I would strongly encourage you to give them your business.

    later, dudes and dudettes
    I've been dealing with them for years and have always had positive experiences.
    15mm is a second-best solution to a problem that was already solved.

  30. #30
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    Ditto on jensonusa as the best CS around!

    Nashbar in the other hand... Multiple charges to account on multiple occasions! Never again go to nashbar.

    Bluskycycling is also pretty rad!
    There's something about those long grueling climbs that gets my front end all stiff... And I'm not talking about lockout...

  31. #31
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    Quote Originally Posted by kikoraa View Post
    Ditto on jensonusa as the best CS around!

    Nashbar in the other hand... Multiple charges to account on multiple occasions! Never again go to nashbar.

    Bluskycycling is also pretty rad!
    Nashbar sucks. I will never buy anything from them again, I don't care what the sale is. Been burned too many times.
    15mm is a second-best solution to a problem that was already solved.

  32. #32
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    I've had good dealings with Jenson too. Spread the word.

  33. #33
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    You guys just convinced me where to buy my bike parts! Thanks

  34. #34
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    Anybody else starting to think that Jenson keeps doing these nice things just to make CupOfJava look like a kook ?

  35. #35
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    I wonder if

    this has anything to do with their price protection policy

    30 DAY PRICE PROTECTION: If we lower our price or you find a lower price at a competitor within 30 days of your purchase, we'll issue you a refund for the difference. Just contact us via telephone or email us to claim your refund. You could be riding your new gear from Jenson USA while still shopping for the best price!

  36. #36
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    Quote Originally Posted by TBMD9er View Post
    this has anything to do with their price protection policy

    30 DAY PRICE PROTECTION: If we lower our price or you find a lower price at a competitor within 30 days of your purchase, we'll issue you a refund for the difference. Just contact us via telephone or email us to claim your refund. You could be riding your new gear from Jenson USA while still shopping for the best price!

    Regardless, their overall customer service is top notch.

  37. #37
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    Well TBMD9er, I honestly knew nothing of that, and was actually hesitant to call them. I decided on an email, figuring I had nothing to lose and $500 to gain. Having said all of that, it is STILL some pretty exceptional service and I will continue to give them business any time I can.
    Without heroes, we are all plain people, and don't know how far we can go. Bernard Malamud

  38. #38
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    Jenson stepped up Big Time, I doubt any other on-line bike co. would have offered the same.
    I purchased quite a few parts from them this season, often using the price-matching without fail.

  39. #39
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    Jenson is awesome. If they had free shipping to Canada they would be perfect. I'd buy everything from them.

  40. #40
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    I have great luck with them as well in terms of orders being handled quickly, showing up on time, and taking things back on returns. They are one of my staples if I go online.
    Geologist by trade...bicycle mechanic (former) by the grace of God!

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  41. #41
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    I've bought numerous things from Jenson USA and have had great experiences each time. I've never had to price match though. A+++

  42. #42
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    Jenson is one of my go to online places to purchase my biking supplies. They have always went the extra mile to make things right, even when it was my error.

  43. #43
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    Quote Originally Posted by kapusta View Post
    Nashbar sucks. I will never buy anything from them again, I don't care what the sale is. Been burned too many times.
    I'm sorry to hear that. I buy most of my stuff from Jenson, but a lot from Nashbar too. They're slower, and they use usps tracking numbers, which are a joke, but so far so good. Now that I've mentioned that, watch Murphy's law kick in and have something bad happen.

  44. #44
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    +1 bought hundreds worth in small orders, always the cheapest, sometimes 50% off components
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  45. #45
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    They are the only place I buy bicycle parts from 'online'.

    Jensen USA for bicyle stuff
    Dennis kirk for motorcyle stuff
    Summitt Racing for certain auto stuff
    Midway USA and Cabelas for gun and archery stuff

    There are a couple of other places I trust besides those but those are the main sites I trust. Big pet peeve I have is not getting a tracking number sent to me or people taking my money, when they don't have something in stock. Never have these issues with any of these sites.
    May the GT Force be with you, always.

  46. #46
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    Where are the walmart haters? Shouldn't they be complaining about a company taking business from the sacred LBS?

  47. #47
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    Nice!
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  48. #48
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    Quote Originally Posted by cjsb View Post
    Where are the walmart haters? Shouldn't they be complaining about a company taking business from the sacred LBS?
    My, what a big turd you drop on a feel good thread. I shop at Jenson due to great CS, prices on quality stuff.

    I avoid Wall Mart like a bad case of herpies. Due to the fact that they sell low quality junk, that does'nt last.

  49. #49
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    seriously, jensonusa is fully legit. Rep+1. Done lots of business with them recently with their sales.
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  50. #50
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    Quote Originally Posted by cjsb View Post
    Where are the walmart haters? Shouldn't they be complaining about a company taking business from the sacred LBS?
    Comparing an ethical online retailer with Walmart is ridiculous.

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