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  1. #51
    mtbr member
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    Nov 2008
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    588
    Thumbs up to jenson! Shows that they are in the business to keep customers happy. I try to only buy from local shops to support the economy...but I will now give jenson a chance next time my wallet is a little too heavy. Thanks for letting us know your experience.

  2. #52
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    Feb 2006
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    81
    Also very positive experiences (multiple) with them. One time a sale item was out of stock, they apologized for the incorrect inventory. In turn they offered that same price to another model in the same line, regardless of price. This was an accessory item, I thought that was great customer service. And oh, their shipping was always quick, consistently.

  3. #53
    mtbr member
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    May 2012
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    171
    That's good customer service, they do a good job!

  4. #54
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    May 2011
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    512
    When I clicked on the thread, I honestly thought it was another online shopping horror story, this time with a place I've relied on in the past. Glad to hear a "feel good" story for a change!

  5. #55
    mtbr member
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    Apr 2004
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    794
    Universal Cycles is also as awesome with their deals and applying discounts like described. I called them back and they applied a discount to an order i placed before it was announced (the night before).

  6. #56
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    Mar 2012
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    20
    Another happy Jenson USA customer, with multiple orders.

  7. #57
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    Apr 2010
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    16

    Rip 9 and Fork sale

    Anyone know when the combo was on sale? I purchased the frame fork combo early December at the 1850 price. I wouldn't mind the price match at all. By the way, the bike is an awesome ride!

  8. #58
    mtbr member
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    Apr 2012
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    10
    They are my FAVORITE retailer by far. I've been using them for over 10 years! In fact I built up my first bike every through them using one of their build kits for my Klein Adroit back in the day. Jenson USA is AMERICA!!!

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