Page 1 of 3 1 2 3 LastLast
Results 1 to 25 of 61
  1. #1
    mtbr member
    Reputation:
    Join Date
    Mar 2013
    Posts
    1,546

    After 75 miles of ownership, I returned my GT Sensor 9r Elite

    Dunno if I got a lemon, the builder at the store did a poor job, or GT bikes just aren't that good. I got a 2012 GT Sensor 9r Elite a couple weeks ago and it has been nothing but problems.

    The brakes were extremely loud (this I can deal with... they're Avids and I knew I'd be upgrading)... but then today I realized the rear shock is losing air and brake fluid was leaking out around the lever (all the nuts and bolts were tight too so it's a bad seal or something) and on flat ground the chain broke.

    So I packed it up and went straight to the store to return it.

    edit: Are these problems specific to GT? Specific to my mostly entry/entry-mid component level (X5/X7 mix, Avid Elixir 1, Marzocchi 44 TST2, X-Fusion 02 RL)? Did the assembler put the bike together poorly?
    Last edited by Alias530; 04-06-2013 at 05:12 PM.

  2. #2
    mtbr member
    Reputation:
    Join Date
    Mar 2013
    Posts
    1,546
    Wow 100+ views and no replies

  3. #3
    mtbr member
    Reputation:
    Join Date
    Jan 2013
    Posts
    149
    Quote Originally Posted by Alias530 View Post
    Wow 100+ views and no replies
    Dont understand what kind of reply your looking for? I mean you werent happy with your purchase and you returned it which we all are entitled to do. You dont say how the store reacted or if you got something different or if you quit biking all together.

  4. #4
    mtbr member
    Reputation:
    Join Date
    Mar 2013
    Posts
    1,546
    Quote Originally Posted by Nods Dad View Post
    Dont understand what kind of reply your looking for? I mean you werent happy with your purchase and you returned it which we all are entitled to do. You dont say how the store reacted or if you got something different or if you quit biking all together.
    I edited the first post...

    They took it back without really any questions. I have store credit now though and they don't have any "better" bikes (this was the only full suspension one they had).

  5. #5
    mtbr member
    Reputation: jtdunc's Avatar
    Join Date
    Dec 2011
    Posts
    21
    Glad they took it back. So what did you replace it with?
    Cannondale Bad Boy Urban
    Specialized Hardrock Disc
    1225 miles

  6. #6
    mtbr member
    Reputation: Vespasianus's Avatar
    Join Date
    Apr 2008
    Posts
    3,227
    Quote Originally Posted by Alias530 View Post
    Wow 100+ views and no replies
    Yes, what were you looking for? You did not have any real questions in your original post and so most people just read it and moved on.

    In regards to your edits, no, I don't think there is anything terribly wrong with any of the components mentioned. Noisy brakes are typical and may take some adjustments to work out. Maybe you got a lemon. Nothing you mention is specific to GT.
    On MTBR, the reputation is infamous.

  7. #7
    R.I.P. DogFriend
    Reputation: jeffj's Avatar
    Join Date
    Jan 2004
    Posts
    5,767
    I understand that you're disappointed that you've had issues with your brand new bike, but GT didn't build the brakes, shock, or chain. Those are components. So, actually it was the components that may not be "that good"?

    A shock losing air after after 75 miles is not good, but you don't say how much, and how often you have been checking it. Each time you check the air pressure, air is let into the shock pump hose until it gets to the gauge. The air chamber in an air shock is not big. Each time you check the shock it loses a little pressure.

    You're new here, so I have no idea of your experience level, but breaking new chains can often be the result of less-than-proper shifting technique.

    The leaking brake is definitely not good, and (unless you've been monkey-ing around with it) most likely to be a defective component. The howling brakes can sometimes be caused by any number of things. Some of those things are user errors, and some are not. If the weather is cool and damp, many brakes will howl like a banshee until you get the moisture cooked out of the pads. If you wash your new bike often, this can also contribute to howling brakes. It could also be that the pads were not bedded in properly. That can (many times) be remedied by removing the pads, lightly sanding them, spraying them with brake cleaner, cleaning the rotor with alcohol, and breaking in the pads properly. I have a mile + long (450') descent from my house that works well for this purpose.

    So, I'm not sure I would lay so much of the blame squarely on GT. Some of it could be the manufacturer of the components (the same components that are likely used on many bikes in the same price range regardless of who makes the frame, and sells it as their bike), some of it could be because of the 'store' you bought it from, and some of it could be from user error(s). Bikes are not quite like cars as they require the user to have a fair amount of knowledge in order to get the best user experience possible. OTOH, I get that you spent a fair amount of money, and were disappointed when things didn't go as you had hoped. It would be difficult to trust a bike out in the wild if things started out by having several mechanical issues. Best of luck for having your next bike work out better for you.

  8. #8
    mtbr member
    Reputation: Epic_Dude's Avatar
    Join Date
    May 2010
    Posts
    730
    So try a different brand. Since you have a store credit, talk to the bike specialist and figure out what to try next.

  9. #9
    mtbr member
    Reputation: BacDoc's Avatar
    Join Date
    May 2011
    Posts
    560
    I hear Trek makes good bikes.

  10. #10
    Stokeless Asshat
    Reputation: jeff's Avatar
    Join Date
    Jan 2004
    Posts
    2,855
    Jeefj nailed it. I'll also add that it sounds to me like your store was not a "reputable" LBS. Also remember that 2 hours is not much time to wait for a response.
    Zip ties? Not on my bike!

    Want:
    650B rims or wheel set. 80's vintage 32 or 36 x 135mm

  11. #11
    Flow like water
    Reputation: DavyRay's Avatar
    Join Date
    Apr 2012
    Posts
    712
    Where did you buy it?
    "Head injuries are pretty high-consequence" - AndrwSwitch

  12. #12
    mtbr member
    Reputation: J.B. Weld's Avatar
    Join Date
    Aug 2012
    Posts
    2,184
    Quote Originally Posted by jeff View Post
    Jeefj nailed it. I'll also add that it sounds to me like your store was not a "reputable" LBS. Also remember that 2 hours is not much time to wait for a response.

    I agree that jeffj pretty much nailed it but what in any of these posts indicates that was not a reputable bike shop? Did they build the failed components? Did they not accept the return "pretty much without any questions"?


    For all I know the shop might completely suck but nothing the OP said points to that.

  13. #13
    mtbr member
    Reputation: ghettocop's Avatar
    Join Date
    Jul 2011
    Posts
    1,353
    Quote Originally Posted by J.B. Weld View Post
    I agree that jeffj pretty much nailed it but what in any of these posts indicates that was not a reputable bike shop? Did they build the failed components? Did they not accept the return "pretty much without any questions"?


    For all I know the shop might completely suck but nothing the OP said points to that.
    This.......How is the shop "not reputable?"

  14. #14
    mtbr member
    Reputation:
    Join Date
    Mar 2013
    Posts
    1,546
    Quote Originally Posted by jeffj View Post
    I understand that you're disappointed that you've had issues with your brand new bike, but GT didn't build the brakes, shock, or chain. Those are components. So, actually it was the components that may not be "that good"?

    A shock losing air after after 75 miles is not good, but you don't say how much, and how often you have been checking it. Each time you check the air pressure, air is let into the shock pump hose until it gets to the gauge. The air chamber in an air shock is not big. Each time you check the shock it loses a little pressure.

    You're new here, so I have no idea of your experience level, but breaking new chains can often be the result of less-than-proper shifting technique.

    The leaking brake is definitely not good, and (unless you've been monkey-ing around with it) most likely to be a defective component. The howling brakes can sometimes be caused by any number of things. Some of those things are user errors, and some are not. If the weather is cool and damp, many brakes will howl like a banshee until you get the moisture cooked out of the pads. If you wash your new bike often, this can also contribute to howling brakes. It could also be that the pads were not bedded in properly. That can (many times) be remedied by removing the pads, lightly sanding them, spraying them with brake cleaner, cleaning the rotor with alcohol, and breaking in the pads properly. I have a mile + long (450') descent from my house that works well for this purpose.

    So, I'm not sure I would lay so much of the blame squarely on GT. Some of it could be the manufacturer of the components (the same components that are likely used on many bikes in the same price range regardless of who makes the frame, and sells it as their bike), some of it could be because of the 'store' you bought it from, and some of it could be from user error(s). Bikes are not quite like cars as they require the user to have a fair amount of knowledge in order to get the best user experience possible. OTOH, I get that you spent a fair amount of money, and were disappointed when things didn't go as you had hoped. It would be difficult to trust a bike out in the wild if things started out by having several mechanical issues. Best of luck for having your next bike work out better for you.
    I'll try to respond to all...

    I gave multiple possibilities for why I'm having issues, totally not blaming GT, that wouldn't be fair.

    I filled my rear shock to 210psi and hours later it would be at 170psi. I know it wasn't just pressure being lost when I took the pump off because I tried putting the pump right back on after filling the shock and it only loses 2-3psi from removing the connector.

    The brakes howled from the beginning, before and after bedding. They howled early in the morning, in the afternoon, in the sun, etc. No moisture ever touched the rotors, as the bike was kept in my spare bedroom and never taken out in anything but sunny weather and I have never washed the bike (it only has 75 miles on it... haven't needed to).

  15. #15
    mtbr member
    Reputation:
    Join Date
    Mar 2013
    Posts
    1,546
    Quote Originally Posted by Epic_Dude View Post
    So try a different brand. Since you have a store credit, talk to the bike specialist and figure out what to try next.
    I literally bought the most expensive full suspension bike they had. They mostly have road bikes... so I need to either get a hard tail (do not want) or a road bike and they only have Fuji and some other brand I've never heard of.

  16. #16
    mtbr member
    Reputation:
    Join Date
    Mar 2013
    Posts
    1,546
    Quote Originally Posted by DavyRay View Post
    Where did you buy it?
    Performance Bike

  17. #17
    mtbr member
    Reputation:
    Join Date
    Nov 2012
    Posts
    28
    I have the same bike and have had no problems. The one thing is yes, the breaks squeak but hey it tells people to get out of the way on my local trail! My bike has been going great with regular care. I did assemble my bike out of the box including the fork, disk brakes, and wheels and have had no issue with the bike to date. My problem is its too fun to ride!

  18. #18
    mtbr member
    Reputation:
    Join Date
    Aug 2012
    Posts
    154
    Quote Originally Posted by Alias530 View Post
    I literally bought the most expensive full suspension bike they had. They mostly have road bikes... so I need to either get a hard tail (do not want) or a road bike and they only have Fuji and some other brand I've never heard of.
    so why don't you ask the shop to order a new bike? get a 2013 model GT. Component problems can happen to any bike.

  19. #19
    mtbr member
    Reputation:
    Join Date
    Nov 2012
    Posts
    28
    Quote Originally Posted by stepitup_onenotch View Post
    so why don't you ask the shop to order a new bike? get a 2013 model GT. Component problems can happen to any bike.
    I agree. Research a bike they carry and have them ship it in to their store. But the key is research. I dont know if you just walked in and said give me this one, or actually looked up the bike and the components with the model. Before I purchased my Sensor I looked at all the components, reviews, and I rode one at a LBS. Once I was set on it i proceeded to purchasing one for a good deal.. But I do believe either your LBS somehow messed up the bike, or you did get a lemon.

  20. #20
    mtbr member
    Reputation: RipRoar's Avatar
    Join Date
    Sep 2008
    Posts
    1,331
    If you actually liked the bike for how it fit and rode, then go back and get it, have them fix the shock (simple) and learn about your brakes and how to deal with them....

  21. #21
    mtbr member
    Reputation: skellener's Avatar
    Join Date
    Feb 2013
    Posts
    23

    After 75 miles of ownership, I returned my GT Sensor 9r Elite

    Sorry to hear about your problems with the Sensor. I was looking at that bike as well. In the end I decided against it (I owned two GTs previously - a Palomar and an Avalanche). I enjoyed both bikes. I decided to go with a Giant Trance X 2 29er. It was slightly more than the Sensor, but a friend had recommended the Giant to me. I tested each in the LBS parking lot and went with the Giant. It's an awesome bike. Hopefully they can get you set up with a new Sensor and it will work out. If you some how wind up getting your money back, give the Trance a try.
    *2013 Giant Trance X2 29er

  22. #22
    mtbr member
    Reputation:
    Join Date
    Apr 2004
    Posts
    793
    This is interesting. i too have had a bike i did not like that i just knew right away but seems like you were plagued with some parts issues that all in caused you to throw in the towel. There are other GT bikes and i am sure they can get you another. ive seen them in action and was impressed. Agree with the other poster. Also- Doesnt performance carry stock brands? Cant comment on the reputible comment but in my town Perf is not where id go for a high end mtb (personal opinion). They wont order outside of those, will they? i dont think so given they are a corporate operation so thats too bad. what about the devinci if you are flat against GT now? id say work with them on it. 2013 Devinci Atlas RC Carbon 29er Mountain Bike - 29er Mountain Bikes

  23. #23
    mtbr member
    Reputation: Cotharyus's Avatar
    Join Date
    Jun 2012
    Posts
    1,467
    That leaking brake lever? On Avid Elixir 1's? There's a service bulletin out on that. If you'd taken it to the shop and ask them to check a service bulletin on it, they would likely have found it. Some Elixir 1's had an improper sized o-ring in them. One of the brakes on my bike (front) was found to be in this run, and Avid sent a pair of XO silvers to replace my Elixir 1's. I think you should have given to shop mechanics a chance to sort the bike out for, after all, it shouldn't have cost you anything, all work should have been warranty at that point. Sometimes just getting on hear and searching or asking questions will help you out and save you some trouble.

  24. #24
    mtbr member
    Reputation: syl3's Avatar
    Join Date
    Apr 2008
    Posts
    869
    Did the chain break at the mounting pin or in a different place? If they mounted the single use pin wrong, have them take it out and install a powerlink. You have warranty on your shock and brakes. Performance is a large chain, they should have you back on the trails in a matter of 2-3 hours.

  25. #25
    human dehumidifier
    Reputation: wv_bob's Avatar
    Join Date
    Sep 2005
    Posts
    4,978
    Quote Originally Posted by Alias530 View Post
    The brakes were extremely loud (this I can deal with... they're Avids and I knew I'd be upgrading)
    New brakes can be loud. Oftentimes they quieten down once broken in correctly.

    Quote Originally Posted by Alias530 View Post
    I realized the rear shock is losing air
    The leak could be as simple as a loose valve core. Did you or the shop check that?

    Quote Originally Posted by Alias530 View Post
    brake fluid was leaking out around the lever (all the nuts and bolts were tight too so it's a bad seal or something)
    As posted here the leaky lever is a known problem and a new lever would've been sent by Avid to fix it.

    Quote Originally Posted by Alias530 View Post
    and on flat ground the chain broke.
    You posted you put 210 pounds in the rear shock, so you must be a big guy. Cross chain the gears, put 300 pounds on the pedal, and a side plate can pop right off the pin. It happens.

    Quote Originally Posted by Alias530 View Post
    Are these problems specific to GT?
    No, many brands use the same components. GT just specs the bike, contracts the frame build, assembles for shipping and ships it.

    Quote Originally Posted by Alias530 View Post
    Did the assembler put the bike together poorly?
    Of the things you listed as having problems, the only one that could possibly laid at the feet of the assembler are the loud brakes. The only way to know about that problem is to ride the bike in the real world to get the brakes hot, and then it wouldn't have been new.

    I hope your next purchase works out better for you.
    I may or may not be laughing at you.

Page 1 of 3 1 2 3 LastLast

Similar Threads

  1. Scott Spark 29 Comp or GT Sensor 9R Elite??
    By eyejustamazeyall in forum 29er Bikes
    Replies: 5
    Last Post: 01-17-2013, 03:35 PM
  2. Returned my 29er for a 26er
    By -mogwai in forum Beginner's Corner
    Replies: 110
    Last Post: 04-15-2012, 07:51 PM
  3. Replies: 5
    Last Post: 02-04-2012, 04:29 AM
  4. Canadian wants Utah house - ownership.
    By twenty6black in forum Utah
    Replies: 4
    Last Post: 10-24-2011, 09:21 PM
  5. Replies: 10
    Last Post: 05-11-2011, 01:58 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •