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  1. #1
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    Upset Say what you will about Giant's 650B marketing math... But this is just disappointing

    I had my LBS order a 2014 Giant XTC 2 27.5 for me. The fit is fantastic and I LOVE the balance of control/speed/climbing... It's great. However, I was expecting this bike to have a fork lock-out control on the handle bar LIKE IT SHOWS ON THEIR WEBSITE! Now obviously Giant covers their butt with the line "All specifications and prices listed are subject to change without notice" but come on... Really? They need to change the price tag on their site to reflect that component. It's not a $1700 bike if it costs $1850 to match the picture. And that's just one piece that I noticed for now...

    GRRR! I was especially looking forward to that convenient lock-out control.

  2. #2
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    On the flip side, the Tempt5 27.5 I bought for my wife came with better front and rear deraillers than listed online.

    Sorry to hear you got the short end of the stick. I bet you LBS (if they are worth a damn and you haven't done anything to piss them off) would be quite willing to hook you up at cost on the part if you were to ask nicely.

  3. #3
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    Ummm, the web site makes no mention of a remote lock out on the fork, nor does the picture show one.

    XtC 27.5 2 (2014) - Bikes | Giant Bicycles | United States

  4. #4
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    I may be wrong here, but what's that 5th line running from the handle bar to the top of the fork? Pretty much every bike I look at has 4 lines, two for brakes and two for the shifters. The 5th line always seems to be the fork lock-out when I see that many. Is there something else it could be?

  5. #5
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    And yes, it doesn't have it listed, but it appeared to be shown in the picture to my untrained eye.

  6. #6
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    How many posts are we going to see like this. You bought a bike based on the picture instead of the specs? Seriously?
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  7. #7
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    Order a burger from the picture at Burger King.
    Compare to what you receive!

    Did you stop to consider that the pic is on purpose, to illustrate that there is routing for a dropper post?

    Notice no extra cable to the fork. And there is no dropper pictured, so idiots don't get confused.

    Always go by the specs listed, and ask your dealer first, that's what they are for.
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  8. #8
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    Yes, the picture shows a remote lockout, but nowhere do they list it as a feature or component in the price.

  9. #9
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    Apparently "what you see is what you get" has gone out of fashion.

  10. #10
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    Quote Originally Posted by rideit View Post
    Order a burger from the picture at Burger King.
    Compare to what you recieve!
    If I ordered a burger that had bacon pictured on it, I would rightly expect there to be bacon on the burger I ordered. Crazy?

  11. #11
    Cleavage Of The Tetons
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    I still don't see a fork lockout anywhere in that picture.

    Edit: I see what you are seeing now...(iPhone pic is tiny!) but that still doesn't change the listed parts spec.
    "We LOVE cows! They make trails for us.....

    And then we eat them."

  12. #12
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    Quote Originally Posted by AuhsojoshuA View Post
    If I ordered a burger that had bacon pictured on it, I would rightly expect there to be bacon on the burger I ordered. Crazy?
    If it was called a bacon burger, then yes. It could be a burger with a $1.00 add on for bacon. You can talk with your bike shop and see if they can do something for you, if not they might give you a discount on a remote. Remote lockout is only partially useful.

  13. #13
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    Why do you say only partially useful? Is it less solid than locking it out on the fork? I'm trying to avoid having to stop or bend over while riding downhill when I forget to unlock it at the apex of a climb.

  14. #14
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    Quote Originally Posted by AuhsojoshuA View Post
    Why do you say only partially useful? Is it less solid than locking it out on the fork? I'm trying to avoid having to stop or bend over while riding downhill when I forget to unlock it at the apex of a climb.
    It works like a fully functional lockout, but it is not that hard to reach down and flip the knob on the fork. I had pop lock for my old revelation fork and I dont miss it with my new Fox fork.

  15. #15
    Cleavage Of The Tetons
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    Quote Originally Posted by AuhsojoshuA View Post
    If I ordered a burger that had bacon pictured on it, I would rightly expect there to be bacon on the burger I ordered. Crazy?
    It sounds like you are pointing to the picture insisting it has bacon, when it isn't listed, picture doesnt show bacon, and isn't reflected in the bargain burger price.
    "We LOVE cows! They make trails for us.....

    And then we eat them."

  16. #16
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    Now I just want some bacon! I bet Giant could sell the bike even easier if they put bacon in the picture. Mmmmm Bacon.
    Name:  bacon+cooked.jpg
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  17. #17
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    Haha yes indeed Moefosho. I'll place an order for a Giant bacon bike right now.

  18. #18
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    I ordered the Giant bacon, but it wasn't as crispy as the bacon in the picture!
    "We LOVE cows! They make trails for us.....

    And then we eat them."

  19. #19
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    It's still bacon.

  20. #20
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    Obviously there are differing opinions on whether it's the manufacturer's err in advertising or my own err in EXPECTING TO GET WHAT IS SHOWN!

    Please, you don't need to keep attacking me for having the opinion I have.

    And YES, I did indeed have my LBS order this bike, but only after I devoured every bit of information I could find on it. Add to that, I am a current owner of a slightly older model XTC 2. So I'm pretty familiar with the model already. When I saw this one little thing standing out, I knew what I was looking at. So yeah, I was hoping it was actually part of the bike.

    But again, if you just want to respond further and tell me it's my own fault for expecting to get bacon when I see bacon, please move on. I just wanted to let other people who are in the same situation know that something's up. I still like the bike, and I'm adding the part, I just wish it came that way in the first place.

  21. #21
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    Quote Originally Posted by AuhsojoshuA View Post
    I had my LBS order a 2014 Giant XTC 2 27.5 for me. The fit is fantastic and I LOVE the balance of control/speed/climbing... It's great. However, I was expecting this bike to have a fork lock-out control on the handle bar LIKE IT SHOWS ON THEIR WEBSITE! Now obviously Giant covers their butt with the line "All specifications and prices listed are subject to change without notice" but come on... Really? They need to change the price tag on their site to reflect that component. It's not a $1700 bike if it costs $1850 to match the picture. And that's just one piece that I noticed for now...

    GRRR! I was especially looking forward to that convenient lock-out control.
    I've had about 20 forks in the last 5 years, all with lockout, and never used it. Who does?

  22. #22
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    what's a lockout?

  23. #23
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    Quote Originally Posted by Saddle Up View Post
    what's a lockout?
    Thank you to everybody who participated in this thread! I got a much needed good laugh, especially when I saw the picture of bacon!!! LOL
    00 Spec Rockhopper, 02 Giant NRS, 05 Giant VT, 08 Spec StumpJumper, 11 Giant Reign, 14 Giant Trance 27.5, 15 Pivot Mach 6

  24. #24
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    rketing math... But this is just disappointing

    Well...regardless of how much a lockout gets used or not...if the site shows it but it does not come with it...then it is inaccurate.

    Also giants website ****ing blows balls anyways. I hate their Geo chart for not being in mm..or at least having both. Or Geo chart not being as in depth as other charts etc..

    So giants website sucks balls

    EDIT: sorry, the only reason in posted this is because I had recent reason to vent about their website lol.

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  25. #25
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    Quote Originally Posted by gvs_nz View Post
    I've had about 20 forks in the last 5 years, all with lockout, and never used it. Who does?
    Ditto.

  26. #26
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    Some manufacturer (not bike only) will have a caveat or fine print on their pictures that says "Actual product may vary from the picture shown". Some of it, you need a ultra magnifying lens to see the fine print.

  27. #27
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    Oh for sure, Ka_Noli. It's right there on the bottom of the page in plain English, and I knew it was there before I ordered the bike. I just wish brands had more integrity than that, and I truly believe those brands deserve to be pointed out when they fail to meet that minimum criteria.

    To address the fork lockout people... I think it probably comes down to fitness and ability. I'm no longer in my physical prime and I'm just getting back into mountain biking. When I'm on the second lap of a 9 mile loop, trying to get up that last switchback climb, locking the fork is about the only thing keeping me from totally running out of gas. As for the rest of the ride, I'll generally always lock the fork before a long uphill climb, but often I'll forget to unlock before I bridge the apex and before I know it I'm negotiating roots and turns and bumps and jumps... Trying to unlock without stopping is sketchy. For ME anyway. I'm not superstar bike rider.

  28. #28
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    The reason they use these imprint is because not all parts are available at the time they do the photoshoot. Especially when it is a new part. If you look back in previous year you can see most manufacturers have model from which the pictures doesn't fit the actual parts on the production model. Always check the speclist, this is leading, not the picture.

    I know that last year the picture of the XTC Composite 29er 3 didn't match the build-off. The picture showed a build with Sram and actual delivery is with only a Sram crank and SLX shifters and derailleurs, as listed in the speclist on the website.

  29. #29
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    Quote Originally Posted by HkNeef View Post
    The reason they use these imprint is because not all parts are available at the time they do the photoshoot.
    Yep, that's the big issue. The catalog is made and photos are shot well in advance of the bike being available. The picture can be a prototype bike, or as you point out the part that was planned for use may not be available in a quantity large enough to satisfy demand.

    If a new part is speced mid-year, it's unlikely that the image will change. But the "text" parts list will. Regardless of what the picture shows go with what is listed.
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  30. #30
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    This thread has went off topic. Lets get back to the real issue... Bacon, and how delicious it is. Lets all eat some bacon burgers.

  31. #31
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    Baconator

  32. #32
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    Quote Originally Posted by moefosho View Post
    This thread has went off topic. Lets get back to the real issue... Bacon, and how delicious it is. Lets all eat some bacon burgers.
    Here ya go!

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  34. #34
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    Hi Auhsojoshua, My name is Justin and I recently started working at Giant. Sorry to hear about your frustration. The photos may not always illustrate what may come on the bike and what is spec'd. From being on the inside now, I( learned that it is quite the jigsaw puzzle to get all the parts from manufactures in time to meet release deadlines on photo shoots etc. I know this year in comparison to other years was exceptionally challenging as Giant moved the launch up 1 month earlier. Feel free to bring the bike to your local shop it may be an inexpensive fix. Sorry again to hear your frustration.
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  35. #35
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    who gives a sh!t whether you use it or not...obviously he does

  36. #36
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    I'd say that if locking out a fork (and not a rear shock) is the only thing that gets you up a hill, your technique is what needs help, not your new fork. Harsh, maybe. But true. A fork won't destroy your efficiency unless you are banging your legs down super hard, wasting energy. I know, the thread was supposed to be a whinefest against Giant, but the real problem does not lie in a website photo. Sorry if that pisses you off.
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  37. #37
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    Quote Originally Posted by charging_rhinos View Post
    I'd say that if locking out a fork (and not a rear shock) is the only thing that gets you up a hill, your technique is what needs help, not your new fork. Harsh, maybe. But true. A fork won't destroy your efficiency unless you are banging your legs down super hard, wasting energy. I know, the thread was supposed to be a whinefest against Giant, but the real problem does not lie in a website photo. Sorry if that pisses you off.
    I guess you never rode a Marzocchi Z2 with a medium spring . lol

  38. #38
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    Quote Originally Posted by Fred Smedley View Post
    I guess you never rode a Marzocchi Z2 with a medium spring . lol
    +1 lol truer words never spoken!
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  39. #39
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    Quote Originally Posted by AuhsojoshuA View Post
    "And YES, I did indeed have my LBS order this bike, but only after I devoured every bit of information I could find on it. "
    Yes, you did devoured all the information, except for the specifications on the website for what the bike has..

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